DIRECTING

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.Mr.CharakRay.
ASST.PROFESSOR(FINANCE)
MBA(BHU),ASSOCIATE((III),PGDHI(III)
BCM(BHSE),SENIOR(ST.JA)

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.Mr.CharakRay.
Process of instructing, guiding, counseling,
motivating and
leading people in the organisation to
achieve
its organization objectives

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.Mr.CharakRay.
Initiate’s action
Continuous process
Essential at every level of management
Starts from top to bottom

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Other functions of management like planning,
organizing, staffing
prepare a setting for action,
directing start action in the organisation

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) It takes place the whole life
of the organisation
due to changes in the organization needs and
structure

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Every manager, from
top executive to supervisor
performs the function of directing.
Giving orders , insturction , motivation
(pervasive function)

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Directing function required and recognized at
all levels of management hierarchy.
At lower level - most,
at the middle level -less
at the top level -least.

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.Mr.CharakRay.
Facilitates change
Initiate action
Leads employees
Means of motivation
Stability and balance

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) All organization operates in a changing
environment.
Direction make easy organizational adjustment
to cope with the
changing condition through better
communication and leadership.

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.Mr.CharakRay.
through interpersonal communication,
Effective leadership and motivation,
which help to maintain stability in the
organization

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Supervisor through proper guidance
and
clarifying workers doubts
help the worker to complete their work
properly

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.Mr.CharakRay.
Directing helps in motivating employees
to work willingly to contribute
their maximum efforts
towards the achievement of organizational
goals

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.Mr.CharakRay.
Through
Interpersonal communication,
Effective leadership and
Motivation, which
help to maintain stability in the organization

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.Mr.CharakRay.
Required communication
Unity of Command
Suitable direction technique
Harmony of objectives
Follow through
Offers Leadership
Apply of informal organisation
Maximum individual contribution

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Managers should give clear instructions
through various channels,
Formal and informal
the and sure that subordinate understands his
instructions clearly

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) subordinate should receive instructions from
one superior only to
avoid confusion
(follow of unity of command)

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Motivational methods like
Higher salary , recognization , autonomy
be used based on peole
 Needs,
Levels and
Their attitudes

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Managers should convince the employee
that rewards and hard work
are complimentary
by keeping in mind the objective of the
organization

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Managers should follow instruction regularly
that his orders are
being implemented or not

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Managers should act like
a leader to
influence the subordinates positively
without disappointing them to work willingly

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.Mr.CharakRay.
Manager should often use
informal organizations for the
fast decision making

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.Mr.CharakRay.
Directing methods must help
every individual in the organisation to
contribute to his
maximum for the organizational goals

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.Mr.CharakRay.

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.Mr.CharakRay.
Overseeing the work of the subordinates by
the superiors.
observing the subordinates at work to see
that
work is according to the plan and policies

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.Mr.CharakRay.
Regular Feedback
Motivation booster
Optimal utilization of resources
Reduces labor problems
Control
Enforcing discipline
Reporting

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Inspires his subordinates towards
better work performance
through proper monetary and non-monetary
incentives.
.

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Act as a link between management and
workers.
Implements plans and policies of the
management
Viewpoints, suggestions, grievances and
complaints of workes to higher level

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Plan the daily work schedule and
divides the work among the workers
according to their interests, aptitudes, skills
and interests thus reduces the wastage

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Maintain close contacts with the workers.
By winning the confidence of the workers by
solving their problems.
By taking worker problems on humanitarian
grounds

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Recording the actual performance
against the time schedule.
Checking of progress of work.
Finding deviations if any and making solutions

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Take steps to maintain discipline
By regular checks and measures, strictness in
orders and instructions,
Implementing penalties and punishments for the
indiscipline workers

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Prepares report about the
Cost, quality
Which are responsible for increasing
productivity, on
Daily or weekly basis

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.Mr.CharakRay.

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Process of influencing human behavior to
work willingly for
achieving organizational goals by
satisfying their needs through
various monetary and non-monetary
incentives

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.Mr.CharakRay.

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.Mr.CharakRay.
Unsatisfied need
Tension
Starting point of motivation. For example person wants to
increase salary to Rs 60000 p.m. from the
present salary of Rs 40000
Once need is recognized tension will be created
how to increase the salary

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Drive
Search Behavior
Tensions force him to act to fulfill his need
Find different ways to satisfy need..
Option 1st:- Remains in the existing firm work hard
and get promotion.
Option 2nd :- Shift or join other organization offering
higher salary

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Satisfied Needs
Reduction Of Tension
Person chooses to shift to other firm and check that
need has been satisfied or not.
When successfully satisfied need he feel motivated
and tension is reduced.

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.Mr.CharakRay.
Internal feeling
Produces goal directed behavior
Positive or negative
Complex processes

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Motivation is desire of human being,
which are internal,
influence human behavior.

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Motivation helps employee to
improve performance and
get their dreams fulfills like promotion, high
salary,

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Provides positive rewards like
Increase in pay,
 Promotion,
 Recognition etc.
Negative means like
 Punishment,
 Stopping increments,
 Threatening etc.

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.Mr.CharakRay.
Motivation methods depends upon
persons to persons and may
have different effects on different persons

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.Mr.CharakRay.
Brings peace and harmony:
Improves employee’s performance
Helps in organizational changes
Alter negative attitudes of employee to positive
attitudes
Reduce employee turnover

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) By fulfilling
social need
tension and industrial disputes are reduces.
Healthy and peaceful atmosphere brings
harmony
And
teamwork at work place

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.Mr.CharakRay.
Through
Autonomy
Promotion,
Recognition of work,
management can get the cooperation of
subordinates to contribute their best
towards the organisational goal.

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) In the fast changing
Business environment,
Management convinces the employee to
Update their knowledge and skill
To meet the challenges
And employee are also ready to accept the
changes.

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.Mr.CharakRay.
By suitable
Rewards,
Work recognition and
Positive organization climate
workers work with positive attitude and
forgot personal bitterness and disputes

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) By getting incentives like
Bonus ,
Employee stock option
Perquisite
employee work with the organization for longer
period and
has reduced employee turnover

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.Mr.CharakRay.

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) These needs are most basic in the hierarchy
and refers as needs for survival. Includes

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.Mr.CharakRay.
Includes
protection
against
accidents,
disease, crime
etc.
Includes need
for security in
old age, illness,
disability, etc.
Includes having
a permanent job
and money on a
continious basis.

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) •Refer to affection, sense of belongingness;
acceptance and friendship can be achieved
through
Teamwork Social Interaction

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.Mr.CharakRay.
Desires of having self-respect and positive
self-image and recognition, respect from
others etc. Through
Good Job Titles
President
Vice President
Separate Cabin
Challenging Job

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.Mr.CharakRay.
Desire of being everything one is capable of
being can be achieve through.

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.Mr.CharakRay.

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.Mr.CharakRay.

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.Mr.CharakRay.
They do not involve cash but
satisfy ego and self -esteem.
They are generally used to motivate
higher level of management

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.Mr.CharakRay.
Employee Recognition programmes
Job Enrichment
Career Advancement Opportunity
Status
Job security
Employee Participation
Employee Empowerment

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Means praise for good work by
superiors to perform for future performance.
Example

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Making job more important by
Greater variety of work content,
Require higher level of knowledge and skill
Opportunity for personal growth.

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.Mr.CharakRay.
Persons wants to grow
to the higher level.
Provides training and development to
employees to improve their skills and be
promoted to the higher level jobs.

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) The authority, responsibility, prestige of job
show the status given to persion.
Fulfill Psychological, social and esteem needs.
Includes

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.Mr.CharakRay.
Employees want job security specially in
india.
Job security gives mental relief
and reduces future worries

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.Mr.CharakRay.
Employees should be encouraged
to participate in management decisions.
if good suggestions comes employees
should be accepted and implemented

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.Mr.CharakRay.
•More autonomy and powers to subordinates.
•Managers feel proud and becomes self
confident.
•Learn to takes risky decision within their
powers.

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.Mr.CharakRay.
•Distinguish best organisation from normal
organization.
•Provides better working conditions like.

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.Mr.CharakRay.
Pay and allowances
Productivity linked wage incentives
Bonus:
Profit Sharing:
Co-partnership/ Stock option
Retirement Benefits
Perquisites (extra advantage.)

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Salary is the major monetary incentive
Includes basic pay, dearness allowance and
also annual increment in basic salary

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Salary/wages are based on the
performance to
increase productivity at individual or group
level. Example.

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Incentive offered in addition to the
wages/salary to the employees.
May be paid in cash or kind.
Like Diwali gift , holiday tour, cash reward

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.Mr.CharakRay.
Employees are responsible for higher profits
Companies provide some shares in the profits.
Motivates them for higher profits and
contribute to increase in profits.

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Offered company shares at a price which is
lower than market price.
Creates a feeling of ownership and
encourages them for the growth of the
organisation

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Employee are worried about life
after retirement will there will be source of
income
Provident fund, pension, and gratuity
provide financial security to employees after
their retirement

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Gets free from employee and reduces
employee turnover which
Includes allowances such as

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.Mr.CharakRay.

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Ability of an individual to maintain good
interpersonal relations
with followers and
motivate them to contribute for
Achieving organizational objectives

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.Mr.CharakRay.
Creates confidence
Assigns tasks and provides psychological support
Necessary guiding and inspiring employees
Developing team spirit
Link between management and workers
Ensures required changes in the organisation

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Creates confidence among individuals by
appreciating their work
and
find their qualities and skills.

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.Mr.CharakRay.
Provides psychological support to his
subordinates
By ensuring that people have
Proper material support to accomplish their
jobs.

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.Mr.CharakRay.
Creates needs in the employees to
Perform high and helps in the
Attainment of organizational goals.

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.Mr.CharakRay.
People in organization are involved in
different activities.
Leadership combines individual goals with
group goals

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.Mr.CharakRay.
Explains the
goals of the organization to the workers
and
recommends their cases for reward,
promotion etc

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.Mr.CharakRay.
Persuades, clarifies and inspires people
to accept
changes willingly.

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.Mr.CharakRay.
Will power and Self-confidence
Initiative
Decisive
Empathy
Sense of responsibility
Other Communicative Skills
Motivation skills
Ensures Work knowledge

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.Mr.CharakRay.
Have self-confidence in his
Own ability and
Will power to face the challanging situation

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.Mr.CharakRay.
Should not wait for opportunities to come,
instead should grab the opportunity
And use it to the advantage of organisation

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.Mr.CharakRay.
Once takes the decision
he should be firm and
should not change opinions frequently.

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.Mr.CharakRay.
Empathy is to look at things from other's
point of view
understand the
needs and problems of his subordinates from
their point of view

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.Mr.CharakRay.
Leader must have a take
responsibility for
any inappropriate results

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.Mr.CharakRay.
Possess the skill
to communicate the goals and procedures
to be followed clearly, precisely and
effectively

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.Mr.CharakRay.
Should understand the
needs of people and motivate them
through satisfying their needs
with organization goals

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.Mr.CharakRay.
Should have full knowledge of the work
being performance
under his supervision.

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.Mr.CharakRay.
Leadership
styles
Autocratic
leadership
Participative
leadership
/Democratic
Free rein
leadership /
Laissez Faire

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA)  Manager keeps maximum power and decisions.
 Does not consult staff nor allowed to give any
suggestions
 Staff obeys orders without receiving any
explanations

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.Mr.CharakRay.
 New untrained staff.
 Limited time to make a decision
Χ When staff become tense, fearful.
Χ Staff expect their opinions heard
Χ Low staff morale, high turnover and absenteeism.

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA)  Encourages staff to be a part of the decision
making.
 Keeps staff informed about everything and shares
decision making

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.Mr.CharakRay.
 To keep staff informed about matters that affect
them.
 Wants staff to develop a high sense and job
satisfaction.
Χ When not enough time to get everyone’s input easier.
Χ Manager feels threatened by this type of leadership.

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA)  Leader gives complete freedom to the subordinates
and Avoids use of power.
 Depends mostly on the group to establish its own
goals and work out its own problems.

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.Mr.CharakRay.
 Employees are highly skilled, experienced, and
educated, trustworthy and experienced
 Employees have confidence in their work and can
successfully complete
x If manager cannot provide regular feedback to let
employees know how well subordinates are doing.
x When manager escapes responsibility and is hopes
the employees do the task

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.Mr.CharakRay.

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.Mr.CharakRay.

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.Mr.CharakRay.
Basis Leadership Managers
Purpose •Motivating and guiding
the subordinate
•concerned with
achieving the
organization goal
Scope Narrow concept Wider term
Risponsibility •No clear cut
Accountability and
responsibility
•Accountability and
Responsibility can
be imposed
Focus •Concerned with group
goals
•Concerned with
organization goals

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.Mr.CharakRay.

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.Mr.CharakRay.
Means exchange of idea, opinions, facts,
information, instructions messages
between two or more persons may be conveyed
In words,
Pictures, and
Actions or
 Gestures

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.Mr.CharakRay.
Sender
Message
Encoding
MediaDecoding
Receiver
Feedback

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.Mr.CharakRay.
Barrier or hindrance to communication caused
to sender, message or receiver. Examples
•Faulty decoding (attaching wrong meanings to message).
•An inattentive receiver.
•A poor telephone connection.
•Unclear symbols that lead to faulty encoding.

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.Mr.CharakRay.

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.Mr.CharakRay.
Types of communication
Formal
Vertical
Upoward Downward
Horizontal
Informal

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.Mr.CharakRay.
 Flows through official channels designed in
the organisation chart.
 Take place between a superior and
subordinate or among same level employees or
managers.
Types
Vertical
Upward Downward
Horizontal
`

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.Mr.CharakRay.
 Refer to flow of communication from
subordinate to superior. Examples

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.Mr.CharakRay.
 Refer to flow of communication from a
superior to subordinate. Examples

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.Mr.CharakRay.
 Takes place between one division and another

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Formal communciation
network
Single
chain
Circular Wheel Free flow
Inverted
V
A
B
C
D
E
E
C
B
A
D
B
D
E
C
A

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Exists between a superior and his
subordinates.
Communication flows from top(A) to bottom (E)
thouogh B,C,D
 Stricktly follow scalars chain of command
A
B
C
D
E

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) All subordinates under one superior(A)
communicate through him only as he(A) acts as a
center of the wheel.
The subordinates(B,C,D,E) are not allowed to
talk among themselves.

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.Mr.CharakRay.
E
C
B
A
D
Communication moves in a circle.
Each person can communicate with his next two persons.
A can communicate with B and E only
Communication flow is slow. Exits in participative system.

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.Mr.CharakRay.
B
D
E
C
A
Each person can communicate with others
freely.
Flow of communication is fast in this network
 A can communicate with B , C ,D,E directly

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.Mr.CharakRay.
Subordinate is allowed to communicate with his immediate
superior as well as his superior’s superior.
Message moves at higher speed
 C can communicate with B and A directly

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.Mr.CharakRay.
Informal communciation network
Single
Strand
Network
Gossip
Network
Probability
Network
Cluster
F
CA
B E
C
G
H
F
E
G
CB
A
F
D
E
B
A
C
A
B
C
D
F

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.Mr.CharakRay.
A
B
C
D
F
Each person communicates to the other in sequence.
A passes information to B and B to C and C to D and so
in

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.Mr.CharakRay.
Each person communicates with all on nonselective basis.
A share’s information with all members group
Telling a joke in gathering
H
F
E
G
CB
A

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.Mr.CharakRay.
F
D
E
B
A
C
The individual communicates randomly with other
individual.
Person passes information to those who comes in contact
 All employees may not get all the information(E)

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.Mr.CharakRay.
The individual communicates with only those people whom
he trusts.
Some keep the information with them and other pass to
other whom they trust.
A communicate with B,C,D and C again communicate to E
and F. and E communicate to G
F
CA
B E
C
G

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.Mr.CharakRay.
Basis Formal communication Informal communication
Channel Follows through
formal or established
line of command.
Based on informal
relationship
Expression Mostly in written
form
Mostly oral or
gestural.
Speed Usually very slow
flows through the
established line.
Fast, does not use the
established chain of
command.
Reference Records can be kept
for future
Reference.
No record can be
kept.
Fixation of
Responsibility
Easy to fix
responsibility
Fixation of is
difficult.
Rumors Does not carry
rumors
Carry rumors
Planned Preplanned Unplanned

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.Mr.CharakRay.
Factors that obstruct
the effectiveness of communication and
can occur at any stage of communication
process

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.Mr.CharakRay.
Communication
Barriers
Semantic
Barrier
Organizational
Barrier
Psychological
Barriers
Personal
Barriers

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.Mr.CharakRay.
Concerned with problems
in the process of
encoding and decoding of message into
words or impressions.

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.Mr.CharakRay.
Symbols with Different meanings
Unqualified assumptions
Body language and gesture decode
Language translation
Expressed message badly
Technical language

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) • Word may have several meanings.
• Receiver gets confused
• to understand the exact meaning for the
word.
Write Right
Brake Break
Hair Hare

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) When sender is not
clear about the message and
receiver understand in different ways

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) • If
• no match between what is said
and
• Body language, communications may be not
be clear.example
• (laughing in anger)

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) • If the translator
• fails to translate the exact meaning of one
language to other
• may cause different meanings
• (English to Hindi)

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.Mr.CharakRay.
 Insufficient vocabulary,
 Usage of wrong words,
 Omission of needed words etc.
Can give wrong meaning of the word

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) • If sender uses technical/difficult words,
• Receiver may not understand
• the actual meaning of such words.Example
Notwithstanding Inspite of
Indispensable Necessary

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.Mr.CharakRay.
Arises on account of the
emotional and psychological status
of both sender and receiver of message.

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.Mr.CharakRay.
Loss by transmission and poor retention
Inattention
Mistrust between communicator and
communicate
Early estimation

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) In case of oral communication
when information passes through
Various levels message
Results in loss of, or transmission of
inaccurate information

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.Mr.CharakRay.
Employee explain his problems
to the boss and the boss is
Pre-occupied/busy with an important file
before him

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) If the parties do not
believe each other,
they can not understand each others message
in its original sense.

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.Mr.CharakRay.
• People develop a tendency and
• form judgment without listening
• the entire message

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.Mr.CharakRay.
When communication passes through various
level certain factors related to
 Organisation structure,
Authority relationships,
Rules and regulations
act as barriers to effective communication.
Includes

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.Mr.CharakRay.
Status
Hurdle in organisation structure
Absence of Organizational facilities
Rules and regulations
Policy of Organizationals

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.Mr.CharakRay.
Person at high position also may
not allow his subordinates to
give their suggesstion freely

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.Mr.CharakRay.
In large organisation due
to large number of
managerial levels,
communication gets delayed and unclear

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.Mr.CharakRay.
Lack of facilities like
Frequent meetings, telephone,internet
Suggestion box,
Social and cultural gathering
may discourage free flow of communication

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.Mr.CharakRay.
Strict rules and procedures
May result in delays.
Example:- written application for minor
things.

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Highly centralized organization
does not support
free flow of communication.
People may not be encouraged to have free
communication

14
9
.Mr.CharakRay.
The personal reasons of
both sender and receiver may act
as as a barrier for the communication.

15
0
.Mr.CharakRay.
Fear of challenge to authority
Unwillingness to communicate
Lack of confidence of superior on his
subordinates
Lack of proper incentives

15
1
.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) If a superior feel that particular communication
may badly affect his authority,
he or she may not communicate

15
2
.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Subordinates may not
Communicate with their superiors,
If they think that it may harm him

15
3
.Mr.CharakRay.
If superiors do not have
confidence on the competency of their
subordinates in certain work
they may not take their advice or opinions

15
4
.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) If there is
no motivation or incentive
for communication,
subordinates may not take initiative to
communicate

15
5
.Mr.CharakRay.
Clarify The Ideas Before Communication
Opinions Of Other Participants
Convey Things Of Help To Listeners
According To The Needs Of Receiver
Communications Follow Up
Offering Feedback
Listening Skills
Aware Of Languages,Tone And Content Of Message

15
6
.Mr.CharakRay.
Message should be clear,
studied in detail and
can be understood by the subordinates.
(oral, written, gestural)

15
7
.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) While making policies subordinates
may be mixed up to get
their approval and cooperation.

15
8
.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Interests and needs of
listeners should be
kept in mind before delivering the message

15
9
.Mr.CharakRay.
Sender should communicate according
to the
Education and understanding levels of
subordinates.

16
0
.Mr.CharakRay.
Regular follow up and review on the instructions
given to subordinates to
remove the weakness in any due to
Organization policy,
Status differences
 language barriers

16
1
.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Check whether the receiver
has understood the message or
not specially in
case of written communication

16
2
.Mr.CharakRay.
Manager should be a
good listener and
listens the problem of other people patiently
and postive attitute

16
3
.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Language should be understandable and
Should
Not upset the sentiments of listeners.

16
4
.Mr.CharakRay.
Source of motivation
Promotes cooperation and industrial peace
Increases managerial efficiency
Decision making
Establishes effective leadership
Root of coordination

16
5
.Mr.CharakRay.
Both formal and informal communication help
the workers boost the morale of employees
Informal helps to fulfill social part of
work.
Formal communication helps in greater
participative and democratic model of
management.
.

16
6
.Mr.CharakRay.
Effective communication helps management in
maintaining good relations with
Workers
Customers
Suppliers
Shareholders
Government and community.

16
7
.Mr.CharakRay.
It is only through communication that
management conveys
Its goals
Issues instructions and orders,
Allocates jobs and fix responsibility.
.

16
8
.Mr.CharakRay.
Correct and timely information helps
managers to take decision in important areas
like
 Getting timely sales report to fix
targets
 Performance appraisal of employee to
fix salary

16
9
.Mr.CharakRay.
Leader having effective communication
skills
Can motivate employees
Influence subordinates
to work for the organization goal

17
0
.Mr.CharakRay.
Through
Correct explanation of goals,
The manner of their achievement.
Inter relationships between different
individuals and department
improves coordination

17
1
.Mr.CharakRay.

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