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UZAIRAH BINTI MOHD ALI
2014565009
DIMINISHING
COMMUNICATION
APPREHENSION AMONG
SEMESTER ONE STUDENTS IN
KOLEJ POLY-TECH MARA
(KPTM) IPOH THROUGH GROUP
WORK ACTIVITY
INTRODUCTION
In this globalisation era, the job market becomes highly competitive therefor
the tertiary level of education needs to produce students who are able to fulfil
the employability requirements.
Graduates have the tendency to be unemployed because their communication
skill does not satisfy their future employer (Singh & Sharan Kaur Garib Singh,
2008).
Speaking is dealing with communication, a process to enable people share
information, ideas and feeling orally.
RESEARCH BACKGROUND
This research is to highlight whether psychological and socio cultural factors leads to
communication apprehension and suggest way to lessen the CA among Semester one
students in Diploma in Multimedia at Kolej Poly-Tech Mara Ipoh.
Role-play is believed to diminish CA as stated by (Baharuddin & Rashid, 2014),
there is inverse relationship between the different components of apprehension and
the students’ oral performance, which is consistent with the results of previous
studies that revealed a negative relationship between anxiety and oral performance.
PROBLEM STATEMENT
The lecturers in KPTM Ipoh always complain on students’ communication skill
such as in their presentation, communication/discussion with peers, and
crucially during teaching and learning process in classroom.
It does not only happen in English class but for other subjects as well. They
become passive, did not participate in class activity and reluctant to give
feedback to the lecturer.
RESEARCH OBJECTIVES
The research objectives of this research are as follows:
 To identify the students attitudes towards speaking English in classroom
especially in Proficiency English 1 course.
 To determine whether psychological and socio-cultural are the factors
of English communication anxiety among semester one Diploma in
Multimedia in KPTM Ipoh.
 To suggest group work activity as a way to enhance students’ self-esteem
to speak in English classroom .
RESEARCH QUESTIONS
This research is intentionally to answer the following research questions:
 What are the students’ attitudes towards speaking English in
classroom?
 Do psychological and socio-cultural factors lead to communication
barriers in English classroom?
 Is group work activity able to reduce the English communication
apprehension among students in classroom?
CONCEPTUAL FRAMEWORK
Psychological
and socio-
cultural
factors
Group work
Students’
attitude
Barriers in
communication
RESEARCH DESIGN
Combined design:
 mixed methods; survey and action research.
Survey method:
Distributes a set of questionnaires ‘to identify important beliefs and views of the
second language learners of English.’ (Creswell, 2008)
Classroom action research CAR:
- According to Burn (2010), there are four basic characteristics of CAR:
situational, collaborative, participatory and self-evaluative.
RESEARCH INSTRUMENTS
Research questions Instruments
1. What are the students’ attitudes towards
speaking English in classroom?
Questionnaires
2. Do psychological and socio-cultural factors
lead to communication barriers in English
classroom?
Questionnaires
3. Do group work activity able to reduce the
English communication apprehension among
students in classroom?
Observation
DATA ANALYSIS
Research questions Instruments Data analysis
1. What are the students’
attitudes towards speaking
English in classroom?
Questionnaires SPSS statistical computer
package – means and
percentages
2. Do psychological and socio-
cultural factors lead to
communication barriers in
English classroom?
Questionnaires SPSS statistical computer
package – means and
percentages
3. Do group work activity able to
reduce the English
communication apprehension
among students in classroom?
Observation &
questionnaires
Number of students’
anxious, its percentage

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Diminishing Speaking anxiety in English classroom

  • 1. UZAIRAH BINTI MOHD ALI 2014565009 DIMINISHING COMMUNICATION APPREHENSION AMONG SEMESTER ONE STUDENTS IN KOLEJ POLY-TECH MARA (KPTM) IPOH THROUGH GROUP WORK ACTIVITY
  • 2. INTRODUCTION In this globalisation era, the job market becomes highly competitive therefor the tertiary level of education needs to produce students who are able to fulfil the employability requirements. Graduates have the tendency to be unemployed because their communication skill does not satisfy their future employer (Singh & Sharan Kaur Garib Singh, 2008). Speaking is dealing with communication, a process to enable people share information, ideas and feeling orally.
  • 3. RESEARCH BACKGROUND This research is to highlight whether psychological and socio cultural factors leads to communication apprehension and suggest way to lessen the CA among Semester one students in Diploma in Multimedia at Kolej Poly-Tech Mara Ipoh. Role-play is believed to diminish CA as stated by (Baharuddin & Rashid, 2014), there is inverse relationship between the different components of apprehension and the students’ oral performance, which is consistent with the results of previous studies that revealed a negative relationship between anxiety and oral performance.
  • 4. PROBLEM STATEMENT The lecturers in KPTM Ipoh always complain on students’ communication skill such as in their presentation, communication/discussion with peers, and crucially during teaching and learning process in classroom. It does not only happen in English class but for other subjects as well. They become passive, did not participate in class activity and reluctant to give feedback to the lecturer.
  • 5. RESEARCH OBJECTIVES The research objectives of this research are as follows:  To identify the students attitudes towards speaking English in classroom especially in Proficiency English 1 course.  To determine whether psychological and socio-cultural are the factors of English communication anxiety among semester one Diploma in Multimedia in KPTM Ipoh.  To suggest group work activity as a way to enhance students’ self-esteem to speak in English classroom .
  • 6. RESEARCH QUESTIONS This research is intentionally to answer the following research questions:  What are the students’ attitudes towards speaking English in classroom?  Do psychological and socio-cultural factors lead to communication barriers in English classroom?  Is group work activity able to reduce the English communication apprehension among students in classroom?
  • 7. CONCEPTUAL FRAMEWORK Psychological and socio- cultural factors Group work Students’ attitude Barriers in communication
  • 8. RESEARCH DESIGN Combined design:  mixed methods; survey and action research. Survey method: Distributes a set of questionnaires ‘to identify important beliefs and views of the second language learners of English.’ (Creswell, 2008) Classroom action research CAR: - According to Burn (2010), there are four basic characteristics of CAR: situational, collaborative, participatory and self-evaluative.
  • 9. RESEARCH INSTRUMENTS Research questions Instruments 1. What are the students’ attitudes towards speaking English in classroom? Questionnaires 2. Do psychological and socio-cultural factors lead to communication barriers in English classroom? Questionnaires 3. Do group work activity able to reduce the English communication apprehension among students in classroom? Observation
  • 10. DATA ANALYSIS Research questions Instruments Data analysis 1. What are the students’ attitudes towards speaking English in classroom? Questionnaires SPSS statistical computer package – means and percentages 2. Do psychological and socio- cultural factors lead to communication barriers in English classroom? Questionnaires SPSS statistical computer package – means and percentages 3. Do group work activity able to reduce the English communication apprehension among students in classroom? Observation & questionnaires Number of students’ anxious, its percentage