How to Transform Contact Centers into Profit CentersAppian
Delight your customers. Learn how: https://ap.pn/2JOFuxA
Traditionally, contact centers have been viewed as a cost center and a necessary expense to doing business. However, times are changing. Organizations have started to realize the immense value of the contact center in engaging with customers, improving customer experience—and contributing to the bottom line.
In the digital age, where it’s hard to stand out in the mind of customers, leveraging the front-line support that are having day-to-day interactions with customers is a golden opportunity. Strategic value can be achieved when the contact center effectively leverages technology that empowers their people, aligns processes, and delivers customer experience excellence.
Read on to learn about four trends transforming contact centers.
Learn about the Appian Intelligent Contact Center Platform: https://ap.pn/2JOFuxA
Learn about blockchain for enterprise applications: https://ap.pn/2LgSYma
Blockchain has the potential to transform money, business, government and society. But exactly what is it? Get the details on blockchain for financial services.
Watch our webinar on blockchain for enterprise: https://ap.pn/2LgSYma
Digital Transformation for Turnaround ProcessesAppian
Get a free brief on turnaround execution: https://ap.pn/2nixBqV
Turnaround processes are a logistical nightmare that requires incredibly careful management and significant time and financial investments. Completely rebuilding a process or work unit involves tearing down existing policies, training workers on new procedures, implementing supporting technologies and dealing with any hiccups that arise along the way. The result is frequent mistakes and turnarounds that often go beyond schedules and budgets.
Digital transformation initiatives are taking hold in a variety of sectors, and effective digitization can play a pivotal part in enabling downstream energy companies to revitalize their turnaround procedures, establish organizational visibility and create a clear path to continued innovation.
Download our brief on turnaround execution: https://ap.pn/2nixBqV
Get your free whitepaper at https://ap.pn/2M6sDs4
New customer expectations across all facets of engagement are challenging how traditional contact centers operate. Pressure is building to optimize customer experience, improve agent productivity, and deliver on strategic business initiatives.
But, the market conditions are changing and organizations have to be prepared to embrace:
-- The growing complexity and number of communication channels
-- New and evolving regulatory compliance requirements
-- Disruptive technologies, including Artificial Intelligence (AI) and Robotic Process Automation (RPA)
Forward thinking leaders are leveraging technology to transform their operations into Intelligent Contact Centers™, redefining the customer experience—and business value they bring to the organization.
Download the whitepaper for insight into how organizations are building next generation contact center applications. https://ap.pn/2M6sDs4
Cybersecurity in the Cloud: Safer Than You ThinkAppian
Listen to our podcast on cybersecurity in the cloud: https://ap.pn/2K0dQhS
The explosion of cloud computing has connected more people than anyone ever imagined. But the massive numbers of companies migrating to the cloud has also amplified the urgency of data security and regulatory compliance as well.
The skeptics get snagged on lingering assumptions that cloud technology is insecure. But it’s hard to be skeptical when the best cloud vendors may be more expert at cybersecurity than many inhouse IT administrators.
Perhaps the trust gap is perpetuated by the numerous data breach horror stories that litter the Web. But don’t let the cyber smash and grab headlines stop you from giving cloud the benefit of the doubt.
In our thought-provoking podcast, Malcolm Ross sat down with Appian Chief Information Security Officer, Omesh Agam to take a fresh look at how to keep your data, applications and infrastructure secure in the cloud. Listen now: https://ap.pn/2K0dQhS
Modernize Your Acquisition Platform Through Digital TransformationAppian
"Automate the entire procurement cycle with Appian's acquisition solution: https://ap.pn/2Hygd9h
The Modernizing Government Technology Act (MGT) has ushered in a new era of IT innovation within the federal government, and provides an unprecedented opportunity to update the government’s legacy IT infrastructures. However, with this ongoing movement to transform the government’s digital infrastructure, the digital transformation of acquisition infrastructure cannot be forgotten.
Learn more about digital transformation for acquisition: https://ap.pn/2Hygd9h"
How Manufacturers Can Drive Efficiency With Interconnected ProcessesAppian
Learn about digital transformation for manufacturing > https://ap.pn/2IkrdfJ
The competitive balance in the manufacturing sector is as tight as it has been in a long time. Global economic conditions are combining with developments in the energy, raw materials and even political sectors to create an environment in which industrial organizations cannot gain an advantage by simply ramping up output.
Businesses need contemporary solutions to keep pace with these challenges. Appian is empowering manufacturers to bring together their varied data systems into a central process and application hub, changing the way people work. Want to know how? Consider how Flowserve used Appian to update its processes and core business capabilities.
Ready to get started? Learn how Appian benefits manufacturers: https://ap.pn/2IkrdfJ
The Key to Successful Digital Transformation in Life SciencesAppian
Visit our resource center for life sciences: https://ap.pn/2K3Bycq
Life sciences organizations have begun making the shift to enhance efficiency, compliance, and customer experience through digital transformation. Implementing innovative digital technologies can improve clinical trial productivity, increase research and development (R&D) throughput, accelerate drug development, and ultimately shorten time-to-market.
Yet, there are challenges that go with successfully executing a digital strategy in the Life Sciences industry. Learn how to get started.
Learn how to unlock patient value with intelligent automation: https://ap.pn/2K3Bycq
How to Transform Contact Centers into Profit CentersAppian
Delight your customers. Learn how: https://ap.pn/2JOFuxA
Traditionally, contact centers have been viewed as a cost center and a necessary expense to doing business. However, times are changing. Organizations have started to realize the immense value of the contact center in engaging with customers, improving customer experience—and contributing to the bottom line.
In the digital age, where it’s hard to stand out in the mind of customers, leveraging the front-line support that are having day-to-day interactions with customers is a golden opportunity. Strategic value can be achieved when the contact center effectively leverages technology that empowers their people, aligns processes, and delivers customer experience excellence.
Read on to learn about four trends transforming contact centers.
Learn about the Appian Intelligent Contact Center Platform: https://ap.pn/2JOFuxA
Learn about blockchain for enterprise applications: https://ap.pn/2LgSYma
Blockchain has the potential to transform money, business, government and society. But exactly what is it? Get the details on blockchain for financial services.
Watch our webinar on blockchain for enterprise: https://ap.pn/2LgSYma
Digital Transformation for Turnaround ProcessesAppian
Get a free brief on turnaround execution: https://ap.pn/2nixBqV
Turnaround processes are a logistical nightmare that requires incredibly careful management and significant time and financial investments. Completely rebuilding a process or work unit involves tearing down existing policies, training workers on new procedures, implementing supporting technologies and dealing with any hiccups that arise along the way. The result is frequent mistakes and turnarounds that often go beyond schedules and budgets.
Digital transformation initiatives are taking hold in a variety of sectors, and effective digitization can play a pivotal part in enabling downstream energy companies to revitalize their turnaround procedures, establish organizational visibility and create a clear path to continued innovation.
Download our brief on turnaround execution: https://ap.pn/2nixBqV
Get your free whitepaper at https://ap.pn/2M6sDs4
New customer expectations across all facets of engagement are challenging how traditional contact centers operate. Pressure is building to optimize customer experience, improve agent productivity, and deliver on strategic business initiatives.
But, the market conditions are changing and organizations have to be prepared to embrace:
-- The growing complexity and number of communication channels
-- New and evolving regulatory compliance requirements
-- Disruptive technologies, including Artificial Intelligence (AI) and Robotic Process Automation (RPA)
Forward thinking leaders are leveraging technology to transform their operations into Intelligent Contact Centers™, redefining the customer experience—and business value they bring to the organization.
Download the whitepaper for insight into how organizations are building next generation contact center applications. https://ap.pn/2M6sDs4
Cybersecurity in the Cloud: Safer Than You ThinkAppian
Listen to our podcast on cybersecurity in the cloud: https://ap.pn/2K0dQhS
The explosion of cloud computing has connected more people than anyone ever imagined. But the massive numbers of companies migrating to the cloud has also amplified the urgency of data security and regulatory compliance as well.
The skeptics get snagged on lingering assumptions that cloud technology is insecure. But it’s hard to be skeptical when the best cloud vendors may be more expert at cybersecurity than many inhouse IT administrators.
Perhaps the trust gap is perpetuated by the numerous data breach horror stories that litter the Web. But don’t let the cyber smash and grab headlines stop you from giving cloud the benefit of the doubt.
In our thought-provoking podcast, Malcolm Ross sat down with Appian Chief Information Security Officer, Omesh Agam to take a fresh look at how to keep your data, applications and infrastructure secure in the cloud. Listen now: https://ap.pn/2K0dQhS
Modernize Your Acquisition Platform Through Digital TransformationAppian
"Automate the entire procurement cycle with Appian's acquisition solution: https://ap.pn/2Hygd9h
The Modernizing Government Technology Act (MGT) has ushered in a new era of IT innovation within the federal government, and provides an unprecedented opportunity to update the government’s legacy IT infrastructures. However, with this ongoing movement to transform the government’s digital infrastructure, the digital transformation of acquisition infrastructure cannot be forgotten.
Learn more about digital transformation for acquisition: https://ap.pn/2Hygd9h"
How Manufacturers Can Drive Efficiency With Interconnected ProcessesAppian
Learn about digital transformation for manufacturing > https://ap.pn/2IkrdfJ
The competitive balance in the manufacturing sector is as tight as it has been in a long time. Global economic conditions are combining with developments in the energy, raw materials and even political sectors to create an environment in which industrial organizations cannot gain an advantage by simply ramping up output.
Businesses need contemporary solutions to keep pace with these challenges. Appian is empowering manufacturers to bring together their varied data systems into a central process and application hub, changing the way people work. Want to know how? Consider how Flowserve used Appian to update its processes and core business capabilities.
Ready to get started? Learn how Appian benefits manufacturers: https://ap.pn/2IkrdfJ
The Key to Successful Digital Transformation in Life SciencesAppian
Visit our resource center for life sciences: https://ap.pn/2K3Bycq
Life sciences organizations have begun making the shift to enhance efficiency, compliance, and customer experience through digital transformation. Implementing innovative digital technologies can improve clinical trial productivity, increase research and development (R&D) throughput, accelerate drug development, and ultimately shorten time-to-market.
Yet, there are challenges that go with successfully executing a digital strategy in the Life Sciences industry. Learn how to get started.
Learn how to unlock patient value with intelligent automation: https://ap.pn/2K3Bycq
Why Contact Center Operators Need to Take Advantage of Intelligent AutomationAppian
Get started with intelligent automation for contact centers > https://ap.pn/2JOFuxA
By 2020, customers will manage 85% of their interactions with brands without talking to a human. So say the researchers at Gartner.
Perhaps this is why many line of business owners see the future of customer service in emerging technologies such as artificial intelligence (AI), software robots, and machine learning (ML). The truth is, in today’s hyper-competitive digital economy, organizations that choose to embrace intelligent automation will come out on top.
The call center industry will be transformed by the use of intelligent automation to drive productivity and customer satisfaction. Beyond the technology, it’s essential for call center managers and agents to focus on efficiency, so they can spend less time on routine activities, and more time on improving customer experience, driving customer loyalty—and increasing the lifetime value of their customer base.
Ready to learn more about intelligent automation? https://ap.pn/2JOFuxA
How Digital Will Impact the Federal Government this YearAppian
Visit our Federal resource center > https://ap.pn/2GEVDrn
Federal agencies face many challenges in the years ahead. Innovation within the private sector has only increased the pressure to modernize. In fact, according to Gartner, digital transformation is now the top-ranked business priority among government CIOs overall, followed by security and governance.
However, digital transformation is not just about upgrading to a new software program, it is about making sure any new adoptions will work for your organization long-term.
In 2018, we can expect to see public sector organizations placing more emphasis and budget allocation toward finding new ways to work more efficiently and driving mission success. Here are three digital transformation trends you can expect to have a large impact on public sector organizations this year.
Learn how to accelerate your mission delivery: https://ap.pn/2GEVDrn
Get started with customer center software > https://ap.pn/2HfvzjS
Appian joined industry leaders, big thinkers and hundreds of attendees at IQPC-Customer Contact Week (CCW) in New Orleans. The event serves more than 3,000 attendees annually as a major venue for showcasing technology and digital trends that will shape the future of the contact center industry.
Here are the top 5 takeaways from the CCW event.
Learn how to empower your agents with the right customer center software: https://ap.pn/2HfvzjS
5 Questions Financial Institutions Should Ask About GDPR ReadinessAppian
Learn how to easily comply with GDPR: https://ap.pn/2EYhpSe
Many financial institutions already have operations in the European Union or may have plans to expand in the future. If that is the case for your organisation, the General Data Protection Regulation (GDPR) rules will directly impact your institution’s usage and management of consumer data. Even if your website simply collects data on EU citizens, you must comply or face significant fines of up to 4% of annual global turnover or €20 million, whichever is greater.
According to Forrester Research: “One in three firms believes they are GDPR-compliant today — but they may not be.”
Here are five questions to consider regarding your GDPR readiness.
Ready to get prepared for GDPR? Check out our resource center: https://ap.pn/2EYhpSe
Six Myths of Digital Transformation DebunkedAppian
Are you ready for digital transformation? See what your peers think > https://ap.pn/2Hci98Y
Back in the day, making your product or service incrementally better and cheaper was a slam-dunk formula for business success. But those days are long gone. In this infographic, we’ll take a look at six misconceptions about business transformation.
Here’s the thing. In the digital economy, organizations are under relentless pressure to keep up with exploding expectations, and fast-moving digital trends.
Perhaps this is why 87% of Global 2000 companies said they were planning digital transformation projects in 2017, according to a recent LTM survey. And why 54% of respondents ranked digital transformation as their number one corporate priority.
So, here’s a rundown of some popular misconceptions about digital transformation, and why you shouldn’t believe them.
See how ready you are to enact real digital transformation across your business > https://ap.pn/2Hci98Y
Visit our Federal resource center: https://ap.pn/2GEVDrn
Commercial off-the-shelf (COTS) software has long been the answer for many government needs. However, with the potential to have such a large impact on how businesses approach IT, Application Platform-as-a-Service (aPaaS) is certainly the future for any organization that is serious about IT modernization efforts. Learn how to get from 80% to 100% with rapid application development in the Cloud.
Enable your Agency to achieve cost-effective Development, Modernization and Enhancement. Learn how: https://ap.pn/2GEVDrn
How to Simplify and Streamline Process Improvement with BPMAppian
Get the guide to modern BPM: http://ap.pn/2Dvvcin
The business process management (BPM) world is going through a period of transition as process management tools are increasingly built into large-scale platforms that complete a wide range of functions. Low-code development platforms and similar solutions that fuel digital transformation stand out here. As organizations build their operations around digital technologies, they need to ensure BPM functionality does not end up slipping into the background. Companies that neglect BPM can end up in a situation where chaotic processes undermine the benefits of the underlying technologies being deployed.
Businesses that want to embrace digital transformation need process excellence to spur value creation. See how BPM tools can make process improvement easy, laying the groundwork for long-term efficiency and sustainable innovation.
Learn more: http://ap.pn/2Dvvcin
Keeping the Banking Customer at the Center of the Transformation JourneyAppian
Start improving your customer journey with our complete guide: http://ap.pn/2Fe1UK7
Forrester’s Customer Experience Index shows that superior customer experience drives superior revenue growth. And Gallup’s customer engagement report found that is particularly true in retail banking, where fully engaged customers bring 37% more annual revenue to their primary bank than do customers who are actively disengaged.
To reap these benefits and create engaged customers, financial institutions need to keep the customer at the center of the strategy, the focal point of every business decision. This should be approached as a relationship-building activity, based on a foundation of trust, bi-directional dialogue, and a dedication to service. Simple, but not easy. It requires a laser-focus on breakthrough innovation and a willingness to develop new products, services, and channels.
See how financial institutions can create and retain happy customers: http://ap.pn/2Fe1UK7
Process Excellence Essential as Business Face Unrelenting Technological ChangeAppian
Get started with process excellence: http://ap.pn/2EMhcGA
We are entering an era of seemingly unprecedented technological change that is disrupting how organizations operate. In the past, companies gained efficiency and competitive advantage through deep analysis of their business processes and efforts to refine and optimize those tasks to maximize value creation. In today’s climate, it often feels like organizations worry less about processes and more about how people are getting the job done.
Excitement about the ability to grab a smartphone and get to work is old hat at this point, and discussions around augmented reality, omni-channel experiences and artificial intelligence are commonplace. Suddenly, businesses are spending more time on the digital systems that help them work than they are on the processes that actually define that work.
Organizations must identify where processes and technology intersect and identify opportunities to use the two tactics in tandem in order to get ahead of the shifting marketplace.
Ready to learn more? Visit http://ap.pn/2EMhcGA
How Manufacturers Can Transform Around DigitalAppian
Read more about digital transformation for manufacturing >> http://ap.pn/2CZbGPY
The manufacturing industry is a beacon of innovation. Lean operational models got their start in the auto manufacturing sector. The Internet of Things is gaining some of its most prominent use cases across supply chains and production lines. Now, the need to transform around digital is becoming acute in manufacturing, and businesses the world over can learn lessons from what industrial organizations are doing.
Learn more about digital transformation for manufacturing >> http://ap.pn/2CZbGPY
Digital Transformation in Retail - How Brands are Preparing for the HolidaysAppian
How retailers prepare for and handle the holiday shopping season is often a sign of what is to come in the industry. Retailers bring in huge revenues during the final quarter of the year as consumers rush out to purchase gifts for one another. As a result, the months spent preparing for the holiday shopping period are often indicative of the most important developments in the retail sector. This year is no exception. The National Retail Federation predicted that retail sales in November and December will total between $682 billion and $655.8 billion this year. These sales projections represent a year-over-year increase of between 3.6 percent and 4 percent.
With significant growth coming in this year’s holiday season, retailers are working hard to prepare for the high volume of sales and heated competition on its way. Let’s explore the themes coming out of the build-up to this year’s holidays and look at what they mean for the overarching evolution of the retail sector.
Learn more about digital transformation in retail > http://ap.pn/2C2M2or
Low-Code vs. Programming – It Isn’t an Either/Or DecisionAppian
Learn why low-code vs. programming isn’t an either/or decision, it’s an opportunity to use two strategies in tandem to drive innovation: http://ap.pn/2w6iGUd
A Shift in Focus: From IT Maintenance to Innovation with aPaaSAppian
Integrate and consolidate multiple applications to reduce O&M costs and permit the introduction of new technologies. Learn more about aPaaS for government: http://ap.pn/2sYlxwE
The Three Pillars of Modern Business Process Management SolutionsAppian
Business Process Management (BPM) is a term that has evolved over the past few years from software tools to technology suite to management system - now it helps accelerate digital transformation. Learn more: http://ap.pn/2s13WqW
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfPeter Spielvogel
Building better applications for business users with SAP Fiori.
• What is SAP Fiori and why it matters to you
• How a better user experience drives measurable business benefits
• How to get started with SAP Fiori today
• How SAP Fiori elements accelerates application development
• How SAP Build Code includes SAP Fiori tools and other generative artificial intelligence capabilities
• How SAP Fiori paves the way for using AI in SAP apps
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Why Contact Center Operators Need to Take Advantage of Intelligent AutomationAppian
Get started with intelligent automation for contact centers > https://ap.pn/2JOFuxA
By 2020, customers will manage 85% of their interactions with brands without talking to a human. So say the researchers at Gartner.
Perhaps this is why many line of business owners see the future of customer service in emerging technologies such as artificial intelligence (AI), software robots, and machine learning (ML). The truth is, in today’s hyper-competitive digital economy, organizations that choose to embrace intelligent automation will come out on top.
The call center industry will be transformed by the use of intelligent automation to drive productivity and customer satisfaction. Beyond the technology, it’s essential for call center managers and agents to focus on efficiency, so they can spend less time on routine activities, and more time on improving customer experience, driving customer loyalty—and increasing the lifetime value of their customer base.
Ready to learn more about intelligent automation? https://ap.pn/2JOFuxA
How Digital Will Impact the Federal Government this YearAppian
Visit our Federal resource center > https://ap.pn/2GEVDrn
Federal agencies face many challenges in the years ahead. Innovation within the private sector has only increased the pressure to modernize. In fact, according to Gartner, digital transformation is now the top-ranked business priority among government CIOs overall, followed by security and governance.
However, digital transformation is not just about upgrading to a new software program, it is about making sure any new adoptions will work for your organization long-term.
In 2018, we can expect to see public sector organizations placing more emphasis and budget allocation toward finding new ways to work more efficiently and driving mission success. Here are three digital transformation trends you can expect to have a large impact on public sector organizations this year.
Learn how to accelerate your mission delivery: https://ap.pn/2GEVDrn
Get started with customer center software > https://ap.pn/2HfvzjS
Appian joined industry leaders, big thinkers and hundreds of attendees at IQPC-Customer Contact Week (CCW) in New Orleans. The event serves more than 3,000 attendees annually as a major venue for showcasing technology and digital trends that will shape the future of the contact center industry.
Here are the top 5 takeaways from the CCW event.
Learn how to empower your agents with the right customer center software: https://ap.pn/2HfvzjS
5 Questions Financial Institutions Should Ask About GDPR ReadinessAppian
Learn how to easily comply with GDPR: https://ap.pn/2EYhpSe
Many financial institutions already have operations in the European Union or may have plans to expand in the future. If that is the case for your organisation, the General Data Protection Regulation (GDPR) rules will directly impact your institution’s usage and management of consumer data. Even if your website simply collects data on EU citizens, you must comply or face significant fines of up to 4% of annual global turnover or €20 million, whichever is greater.
According to Forrester Research: “One in three firms believes they are GDPR-compliant today — but they may not be.”
Here are five questions to consider regarding your GDPR readiness.
Ready to get prepared for GDPR? Check out our resource center: https://ap.pn/2EYhpSe
Six Myths of Digital Transformation DebunkedAppian
Are you ready for digital transformation? See what your peers think > https://ap.pn/2Hci98Y
Back in the day, making your product or service incrementally better and cheaper was a slam-dunk formula for business success. But those days are long gone. In this infographic, we’ll take a look at six misconceptions about business transformation.
Here’s the thing. In the digital economy, organizations are under relentless pressure to keep up with exploding expectations, and fast-moving digital trends.
Perhaps this is why 87% of Global 2000 companies said they were planning digital transformation projects in 2017, according to a recent LTM survey. And why 54% of respondents ranked digital transformation as their number one corporate priority.
So, here’s a rundown of some popular misconceptions about digital transformation, and why you shouldn’t believe them.
See how ready you are to enact real digital transformation across your business > https://ap.pn/2Hci98Y
Visit our Federal resource center: https://ap.pn/2GEVDrn
Commercial off-the-shelf (COTS) software has long been the answer for many government needs. However, with the potential to have such a large impact on how businesses approach IT, Application Platform-as-a-Service (aPaaS) is certainly the future for any organization that is serious about IT modernization efforts. Learn how to get from 80% to 100% with rapid application development in the Cloud.
Enable your Agency to achieve cost-effective Development, Modernization and Enhancement. Learn how: https://ap.pn/2GEVDrn
How to Simplify and Streamline Process Improvement with BPMAppian
Get the guide to modern BPM: http://ap.pn/2Dvvcin
The business process management (BPM) world is going through a period of transition as process management tools are increasingly built into large-scale platforms that complete a wide range of functions. Low-code development platforms and similar solutions that fuel digital transformation stand out here. As organizations build their operations around digital technologies, they need to ensure BPM functionality does not end up slipping into the background. Companies that neglect BPM can end up in a situation where chaotic processes undermine the benefits of the underlying technologies being deployed.
Businesses that want to embrace digital transformation need process excellence to spur value creation. See how BPM tools can make process improvement easy, laying the groundwork for long-term efficiency and sustainable innovation.
Learn more: http://ap.pn/2Dvvcin
Keeping the Banking Customer at the Center of the Transformation JourneyAppian
Start improving your customer journey with our complete guide: http://ap.pn/2Fe1UK7
Forrester’s Customer Experience Index shows that superior customer experience drives superior revenue growth. And Gallup’s customer engagement report found that is particularly true in retail banking, where fully engaged customers bring 37% more annual revenue to their primary bank than do customers who are actively disengaged.
To reap these benefits and create engaged customers, financial institutions need to keep the customer at the center of the strategy, the focal point of every business decision. This should be approached as a relationship-building activity, based on a foundation of trust, bi-directional dialogue, and a dedication to service. Simple, but not easy. It requires a laser-focus on breakthrough innovation and a willingness to develop new products, services, and channels.
See how financial institutions can create and retain happy customers: http://ap.pn/2Fe1UK7
Process Excellence Essential as Business Face Unrelenting Technological ChangeAppian
Get started with process excellence: http://ap.pn/2EMhcGA
We are entering an era of seemingly unprecedented technological change that is disrupting how organizations operate. In the past, companies gained efficiency and competitive advantage through deep analysis of their business processes and efforts to refine and optimize those tasks to maximize value creation. In today’s climate, it often feels like organizations worry less about processes and more about how people are getting the job done.
Excitement about the ability to grab a smartphone and get to work is old hat at this point, and discussions around augmented reality, omni-channel experiences and artificial intelligence are commonplace. Suddenly, businesses are spending more time on the digital systems that help them work than they are on the processes that actually define that work.
Organizations must identify where processes and technology intersect and identify opportunities to use the two tactics in tandem in order to get ahead of the shifting marketplace.
Ready to learn more? Visit http://ap.pn/2EMhcGA
How Manufacturers Can Transform Around DigitalAppian
Read more about digital transformation for manufacturing >> http://ap.pn/2CZbGPY
The manufacturing industry is a beacon of innovation. Lean operational models got their start in the auto manufacturing sector. The Internet of Things is gaining some of its most prominent use cases across supply chains and production lines. Now, the need to transform around digital is becoming acute in manufacturing, and businesses the world over can learn lessons from what industrial organizations are doing.
Learn more about digital transformation for manufacturing >> http://ap.pn/2CZbGPY
Digital Transformation in Retail - How Brands are Preparing for the HolidaysAppian
How retailers prepare for and handle the holiday shopping season is often a sign of what is to come in the industry. Retailers bring in huge revenues during the final quarter of the year as consumers rush out to purchase gifts for one another. As a result, the months spent preparing for the holiday shopping period are often indicative of the most important developments in the retail sector. This year is no exception. The National Retail Federation predicted that retail sales in November and December will total between $682 billion and $655.8 billion this year. These sales projections represent a year-over-year increase of between 3.6 percent and 4 percent.
With significant growth coming in this year’s holiday season, retailers are working hard to prepare for the high volume of sales and heated competition on its way. Let’s explore the themes coming out of the build-up to this year’s holidays and look at what they mean for the overarching evolution of the retail sector.
Learn more about digital transformation in retail > http://ap.pn/2C2M2or
Low-Code vs. Programming – It Isn’t an Either/Or DecisionAppian
Learn why low-code vs. programming isn’t an either/or decision, it’s an opportunity to use two strategies in tandem to drive innovation: http://ap.pn/2w6iGUd
A Shift in Focus: From IT Maintenance to Innovation with aPaaSAppian
Integrate and consolidate multiple applications to reduce O&M costs and permit the introduction of new technologies. Learn more about aPaaS for government: http://ap.pn/2sYlxwE
The Three Pillars of Modern Business Process Management SolutionsAppian
Business Process Management (BPM) is a term that has evolved over the past few years from software tools to technology suite to management system - now it helps accelerate digital transformation. Learn more: http://ap.pn/2s13WqW
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfPeter Spielvogel
Building better applications for business users with SAP Fiori.
• What is SAP Fiori and why it matters to you
• How a better user experience drives measurable business benefits
• How to get started with SAP Fiori today
• How SAP Fiori elements accelerates application development
• How SAP Build Code includes SAP Fiori tools and other generative artificial intelligence capabilities
• How SAP Fiori paves the way for using AI in SAP apps
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images