Digital Strategy in Banking: Thinking about the Customer Experience First

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Simple think is not enough anymore, you need to design think your new digital Bank. Re-invented services, different concepts and new business models. Rewired competition coming from digital garage start-ups from all over the world. And a completely reshaped customer experience in Banking designed from entrepreneurs and FinTech pioneers coming from all industries. All at remarkable speed. It’s safe to say that digital is disrupting banking, and not just unbundling products but building a new lifestyle and enhanced customer journey. So how can banks carry out the right digital strategy and an effective digital governance? Banks should disrupt themselves and redefine their digital strategy for growth based on three imperatives for success: 1. Technology entrepreneur, to flex your platform with the mindset of a start-up; 2. Banking entrepreneur, to re-orient your business and drive an agile transformation; 3. Digital entrepreneur, to delight your customer with the perfect experience.

Digital Strategy in Banking: Thinking about the Customer Experience First

apidays London 2022 - The Path from Open Banking to Embedded Finance October 26 & 27, 2022 The State of Banking APIs 2022 Mark Boyd, Director at Platformable ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/ Deep dive into the API industry with our reports: https://www.apidays.global/industry-reports/ Subscribe to our global newsletter: https://apidays.typeform.com/to/i1MPEW

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