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SURFACE IMPRESSION

Digital engagement
What do we mean by digital?
•
•
•
•

Is it anything to do with
computers?
Is it just online stuff?
Is it the new stuff like social
media?
What about gallery interactives?
What do we mean by engagement?
•
•

•

Is it any contact with people?
Or does it only count if they become an audience
member?
Or do they have to “do something”?
Audience ladder
Donor
Volunteer

Advocate
Researcher/Learner
Events attendee

Frequent visitor
Occasional visitor
One off visitor
Aware of you
Not aware of you
Channels
Donor

Volunteer
Advocate
Subject
Interest

Researcher/Learner

Events attendee

Mobile
app

Frequent visitor
Occasional visitor

Your site

Project
blog

LinkedIn

Crowd
funder
Flickr
Pinterest
Youtube

One off visitor

Web search

What’s on
Sites
Tourism
Promotion

Aware of you
Not aware of you

Trip
Advisor

Twitter/
Facebook
Numbers game
Donor
Volunteer

Advocate
Researcher/Learner
Events attendee

Frequent visitor
Occasional visitor
One off visitor
Aware of you
Not aware of you
Value to your mission
Donor
Volunteer

Advocate
Researcher/Learner
Events attendee

Frequent visitor
Occasional visitor
One off visitor
Aware of you
Not aware of you
Value to your income
Donor
Volunteer

Advocate
Researcher/Learner
Events attendee

Frequent visitor
Occasional visitor
One off visitor
Aware of you
Not aware of you
So, what to do?
•
•

Start by coming up with a few goals
Eg:
•
•
•
•
•
•

•
•

Increase physical visitors
Let more people know about amazing object X or collection Y
Increase attendance at events
Get more volunteers
Reach a particular audience segment
Be the “rainy day” destination for area Z

Run no more than 3 at once, and concentrate resources on
those
Give a goal a (fairly long) deadline and a threshold, if you’re
not seeing results, move on
Resourcing activity (time)
•
•

Your time spent on this can reap benefits, but it is also an
“opportunity cost”
A few ideas
•
•
•

•
•

Look to your team/volunteers for “platform” enthusiasts (there’s
often a social media user)
Try to recruit a volunteer specially (esp good to engage young people
or early career people)
Post to networks strategically – eg in “bursts” around events, sector
activities, other goings on in the area. Or do something easy but
attractive like “Photo of the day”
Look at your content production processes – how can material from
one thing (exhibition, event) be used in another platform
Get your audience to do the work – “Visitor picture of the day”
Resourcing activity (money)
•

Build digital aspects into any funding bid you make
•
•
•

•
•
•

Document a capital development project in a blog
Specify social media in a marketing section
Include an online exhibition with a gallery development

When recruiting new staff or volunteers, build digital
activity into the job description
Go for specific funding for more expensive projects like
an app or new site – eg HLF commemoration fund
Crowd funding – Kickstarter is most well known, but
there are others like Sponsume
Measurement
•
•

•
•

Keep track of stats for advocacy and fundraising
Google Analytics is the industry standard for sites, but
can also track some social media, mobile apps and you
can even upload data into it. Plus it’s free.
Retweets, shares, likes etc are all metrics
Qualitative data is useful too – visitor surveys that ask
how people decided to visit (including how they heard
about you) will tell you a lot
Channel round up
•
•
•
•
•
•
•
•
•
•
•
•
•
•

Website, mobile web
Blog, project blog
Apps
Twitter
Facebook
Tumblr
LinkedIn
Foursquare
Instagram, Pinterest, Flickr
Youtube, Vimeo
Google +, Google Places
Wikipedia, specialist Wiki/Community
Trip Advisor, tourism promotional sites
What’s on listings
Implementation
Offer

Content

Channel

Indoor activity

Visitor info

Twitter on rainy day

Amazing galleries

Online exhibition

Website

Great cafe

Photos + menu
+ reviews

TripAdvisor +
Facebook

Measurement

Discount “code”
Google Analytics
Free 2nd drink
voucher
Beyond just marketing
•
•
•
•
•

•
•

Reaching out to “communities of interest”
Get your questions answered – in public!
Online exhibitions
Online collections search
Outreach projects – use a digital platform to capture
activity
Digital artists residencies
Joint curatorial or editorial projects with universities,
other museums, archives, cultural orgs etc
Some sector examples
•

Interesting site: https://www.rijksmuseum.nl

•

Multi-voice twitter:
https://twitter.com/MuseumSheffield

•

Engagement on Youtube (Brooklyn Museum):
http://www.youtube.com/view_play_list?p=77760CA9E
E2ED053

•

Facebook: https://www.facebook.com/valencehouse
Thank you

•
•
•
•

Peter Pavement
Surface Impression Ltd
www.surfaceimpression.com
@peterpavement

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Digital engagement

  • 2. What do we mean by digital? • • • • Is it anything to do with computers? Is it just online stuff? Is it the new stuff like social media? What about gallery interactives?
  • 3. What do we mean by engagement? • • • Is it any contact with people? Or does it only count if they become an audience member? Or do they have to “do something”?
  • 4. Audience ladder Donor Volunteer Advocate Researcher/Learner Events attendee Frequent visitor Occasional visitor One off visitor Aware of you Not aware of you
  • 5. Channels Donor Volunteer Advocate Subject Interest Researcher/Learner Events attendee Mobile app Frequent visitor Occasional visitor Your site Project blog LinkedIn Crowd funder Flickr Pinterest Youtube One off visitor Web search What’s on Sites Tourism Promotion Aware of you Not aware of you Trip Advisor Twitter/ Facebook
  • 6. Numbers game Donor Volunteer Advocate Researcher/Learner Events attendee Frequent visitor Occasional visitor One off visitor Aware of you Not aware of you
  • 7. Value to your mission Donor Volunteer Advocate Researcher/Learner Events attendee Frequent visitor Occasional visitor One off visitor Aware of you Not aware of you
  • 8. Value to your income Donor Volunteer Advocate Researcher/Learner Events attendee Frequent visitor Occasional visitor One off visitor Aware of you Not aware of you
  • 9. So, what to do? • • Start by coming up with a few goals Eg: • • • • • • • • Increase physical visitors Let more people know about amazing object X or collection Y Increase attendance at events Get more volunteers Reach a particular audience segment Be the “rainy day” destination for area Z Run no more than 3 at once, and concentrate resources on those Give a goal a (fairly long) deadline and a threshold, if you’re not seeing results, move on
  • 10. Resourcing activity (time) • • Your time spent on this can reap benefits, but it is also an “opportunity cost” A few ideas • • • • • Look to your team/volunteers for “platform” enthusiasts (there’s often a social media user) Try to recruit a volunteer specially (esp good to engage young people or early career people) Post to networks strategically – eg in “bursts” around events, sector activities, other goings on in the area. Or do something easy but attractive like “Photo of the day” Look at your content production processes – how can material from one thing (exhibition, event) be used in another platform Get your audience to do the work – “Visitor picture of the day”
  • 11. Resourcing activity (money) • Build digital aspects into any funding bid you make • • • • • • Document a capital development project in a blog Specify social media in a marketing section Include an online exhibition with a gallery development When recruiting new staff or volunteers, build digital activity into the job description Go for specific funding for more expensive projects like an app or new site – eg HLF commemoration fund Crowd funding – Kickstarter is most well known, but there are others like Sponsume
  • 12. Measurement • • • • Keep track of stats for advocacy and fundraising Google Analytics is the industry standard for sites, but can also track some social media, mobile apps and you can even upload data into it. Plus it’s free. Retweets, shares, likes etc are all metrics Qualitative data is useful too – visitor surveys that ask how people decided to visit (including how they heard about you) will tell you a lot
  • 13. Channel round up • • • • • • • • • • • • • • Website, mobile web Blog, project blog Apps Twitter Facebook Tumblr LinkedIn Foursquare Instagram, Pinterest, Flickr Youtube, Vimeo Google +, Google Places Wikipedia, specialist Wiki/Community Trip Advisor, tourism promotional sites What’s on listings
  • 14. Implementation Offer Content Channel Indoor activity Visitor info Twitter on rainy day Amazing galleries Online exhibition Website Great cafe Photos + menu + reviews TripAdvisor + Facebook Measurement Discount “code” Google Analytics Free 2nd drink voucher
  • 15. Beyond just marketing • • • • • • • Reaching out to “communities of interest” Get your questions answered – in public! Online exhibitions Online collections search Outreach projects – use a digital platform to capture activity Digital artists residencies Joint curatorial or editorial projects with universities, other museums, archives, cultural orgs etc
  • 16. Some sector examples • Interesting site: https://www.rijksmuseum.nl • Multi-voice twitter: https://twitter.com/MuseumSheffield • Engagement on Youtube (Brooklyn Museum): http://www.youtube.com/view_play_list?p=77760CA9E E2ED053 • Facebook: https://www.facebook.com/valencehouse
  • 17. Thank you • • • • Peter Pavement Surface Impression Ltd www.surfaceimpression.com @peterpavement