EaZy-Q is a queue management system introduced in 2003 that became well-known by 2006. It offers advanced, customizable queue management solutions including cabled and wireless technologies, multi-lingual support, online booking, and mobile apps. EaZy-Q has a variety of features like priority call functions, live reporting, and customer feedback integration. It has been implemented by many satisfied clients across industries like healthcare, government, and transportation.

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Introduction
EaZy-Q® is a registered legal brand of Matrix Technosys Inc. (Canada).
Launched in the year 2003, in a short span (by 2006), EaZy-Q® became
a well-renowned & preferred brand in the market.
With continuous innovations & dedication, EaZy-Q® is now considered
as one of the top brands internationally.

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Why EaZy-Q?
 Most Advance Solution in the Market
 Pioneers in Introducing Arabic (& other languages) in the system
 Pioneers in Launching WIRELESS Technology
 Pioneers in Launching Online-Booking system
 Pioneers in bringing Multi-Function Mobile-Apps
 Low Maintenance Cost
 Professional Technical Support (Trained by MTI - Canada)
 100% Customizable System (with in-house Development)
 Can be Integrated with most of the Existing Software
 Scaleable-able at any point of time
 Easy to Install, Configure and Deploy
 Easy to Use (User-Friendly)

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Some of the Key Features
 CABLED & WIRELESS Technology (all device - any combination)
 Multi-Lingual (English, Arabic, Hindi, Malayalam, Tagalog,
Urdu, German, Spanish, French, etc.)
 Intelligent functions (Priority Call / Save Next / Auto-Recall ….)
 Multi-Channel - Customer / Patients Flow (Multi-Level Auto &
Manual Transfers facility)
 Videos, Pictures, RSS-Feeds, Online Gold / ForEx / Stocks,
Breaking News & other Promotions Modes
 In-House Promos & Third-Party Ads
 Intelligent Timings & Load-Sharing
 Attendant’s Efficiency Control

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Some of the Key Features
...cont.
 Notification to Customers / Branch-Managers (via WhatsApp,
Network, GPRS or SMS)
 Floor/Wall Mount & Desktop Token-Dispensers (Customized
Dispensers for Matching Interior)
 Customized Token Designs
 Customized Main Display & Colors-Schemes
 Customized Management & Reporting
 Web / Live Reporting with Dashboard
 ... and more

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Customized Token Designs

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Multi-Lingual
And more...

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Calling Devices (TSUs)

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Calling Devices - Features
 Call NEXT in Queue
 RECALL (Last Called No.)
 Transfer (Auto & Manual)
• To Service Category
• To Counter / Room
• To Multiple Tasks
• To Another Dept.
• To Specific Attendant / Doctor
 Random Token Call (Manual - Out of Sequence)
 Log-in / Log-Out (with Attendants’ Efficiency Control
- with Auto-Logout Facility)
 Inquire No. of Customers / Patients Waiting
 Generate New Tokens (To Assist Customers)

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Calling Devices - Features
...cont.
 Short Break Facility (To keep Track of Attendants' Activities)
[20+ user definable options, such as:]
• Tea / Coffee Break
• Lunch / Dinner Break
• Prayer Time
• Gone for Business Meeting
• On Rounds (For Doctors)
• Called by Manager / Supervisor
• Others
 Daily-Report Generation (Detailed & Summarized)
 Re-Activate Token (With High / Low / Alternate priority)
 Cancel Token
• Individual Token from the queue
• All Tokens for Specific Service Category
• Cancel All in Waiting (Master Reset)

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Calling Devices - Features
...cont.
 Initiate Requests To:
 Call Manager / Supervisor
 Get support from another Colleagues
 Call Office Boy / Helper to:
• Bring Water / Tea / Coffee
• Make Photocopies
• Deliver Documents
• Cleaning, etc.
Requests can be generated using any of the following:
 Voice Announcement
 WhatsAPP Message
 SMS Alerts on Cell-Phone
 Other EaZy-Q Calling Device(s)
 Small LCD Displays
 Network Message on any PCs

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Online Booking / Appointments
The visiting customer may make a prior-booking before visiting
the branch in order to save their Wating-Time.

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Multi-Function Mobile App
 Online Booking
 Generate Token
• Via Booking Retrieval
• New Token (as Walk-in Customer)
 Get Prior Notifications (e.g. waiting queue reaches 1 or 2 only)
 Get Call / Recall Notifications
 Cancel Token
 Ractivate Cancelled Token (If Allowed)
 Delay Token (If customer is unavailable for some time)

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Main Displays (LED TVs)
 Display Videos, Pictures, RSS-Feeds, Online Gold / ForEx /
Stock-Exchange & Breaking News
 Cabled & Wireless Technology
 Can be displayed as URL (Web-based)
 Customizable Layout, Colors & Fonts
 User-Definable (Select No. of Rows to Display)
 Built-in Audio Announcements

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Examples of Main Displays Formats

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LCD/LED Counter Displays
 Display’s Token Called / Being Served by Counter
 Display Videos, Pictures & Messages (when Idle)
 Cabled & Wireless Technology
 Can be displayed as URL (Web-based)
 Customizable Layout, Colors & Fonts

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Token Dispensers
 Available in Floor Mount, Wall-Mount and Desktop Models
 Customizable Layout, Colors & Fonts
 Self-Service User-Friendly Menu
 Cabled & Wireless Technology
 Audio Visual Assistance Function

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Centralized Live-Reporting
 Centralized Reporting (Web-Based & Standalone CS based)
 Auto / Scheduled & On-Demand Reports Generation on
Daily, Weekly, Monthly, Quarterly & Yearly basis
 Various Analytical & Graphical Reports, including:
• Counter/Room/Attendant wise reports
• Visitors Count
• Avg. Waiting Time
• Avg. Serving Time
• Attendant’s Efficiency
• Multi-Channel Flow
• Detailed & Summarized Reports
• Attended / Un-attended Visitors
• Unsusal Activity Report
• Customer Feedback Intergration

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Centralized Live-Reporting
...cont.

20. Live-Dashboard
 Centralized - Web-Based & Standalone System
 Accessibility via LAN, WAN & Internet
 Real-Time-Monitoring & Control

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CFS (Customer Feedback System)
 User-Definable Questionnaire
• Multiple-Choice
• Text / Numeric Field
• Conditional Question Jumping
• ... and more
 Online & Offline Data Collection
 Accessibility via LAN, WAN & Internet
 Real-Time Analytics & Actions
• Centralized Reporting
• Live Dashboard
• Pre-defined Actions:
 Message to Supervisors / Managers
 Immediate Alerts on Poor Service
 Scheduled Email-Reports Generation
 Integrated with EaZy-Q
(Can be used as Independent as well as Inte-Linked System - Auto)

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Some of our Satisfied Clients
 Emirates ID
 SEWA
 Civil Defense
 Ministry of Labor
 Ministry of Education
 Crown Prince Court
 AWQAF
 Sharjah Charity
 House of Translation
 Sharjah Economic
Development
 Sharjah Municipality
 Land Dept
 SAQR Hospital
 Oasis Hospital
 Emirates Hospital
 International Modern
Hospital
 Dr. Sunny Medical
Centres
 Habib Bank AG Zurich
 Al Ain Hospital
 MUBADLA- Dubai
 Khalifa Hospital
 Zulekha Hospital
 Khalifa University
 Caterpillar
 Liberty Automobile
 AGMC
 NMC Hospital &
Pharmacies
 National Hospital
 Al Noor Hospital
 Medcare
 Prime Medical Center
 Oasis Water
 Emirates Gas (ENOC)
 Ministry of Labor
 Zulekha Hospitals
 Air India-Travels
 Al Qassimi Hospital
 Al Tawam Hospital
 Skyline University
 French Embassy
 Indonesian Embassy
 Tasheel
 Takhless (Dubai Court)
 Emirates NBD
 Samba Bank
 Oman Insurance
 Royal Hospital
 GMC Hospitals
 Phillipines Consulate
 Ministry of Electricity &
Water
 Aster Group
 Sharjah Ports & Customs
 Dubai Customs (JAZFA)
 … and more

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Thanks for giving us your valuable Time
With Best Regards