The document presents a simulation based on 'The Phoenix Project' where Bill, an IT manager, is tasked by the CEO to rescue a critical IT initiative that is significantly over budget and delayed. It outlines generic issues facing IT operations and provides a framework for improving profitability and efficiency through DevOps principles, such as accelerating feedback and fostering a culture of continuous learning. The document emphasizes the importance of collaboration, visibility, and resilience in improving organizational performance.

1. DevOps
The Phoenix Project
Simulation
Murughan Palaniachari

2. http://www.unicomlearning.com/2017/Devops_Microservices_and_Containers_Summit_Bangalore/
Who am I?
Murughan Palaniachari
DevOps Coach @ Euromonitor
Organizer - Cloud and DevOps meetup
15th Floor Developer
https://elevate-org.com/
https://devopsgames.com/
https://in.linkedin.com/in/murughan
@Murughan_P

3. Must-read DevOps books
https://www.linkedin.com/pulse/must-read-books-transform-organization-murughan-palaniachari
@Murughan_P

4. @Murughan_P

5. Novel
Bill is an IT manager at Parts Unlimited.
Bill gets a call from the CEO.
The company’s new IT initiative, code named Phoenix Project, is critical
to the future of Parts Unlimited
The Project Phoenix was $20 million over budget and three years late
The CEO wants Bill to report directly to him
Fix the mess in ninety days or else Bill’s entire department will be
outsourced.
@Murughan_P

6. Generic Problems
• Fragile artefacts become more fragile
• Technical debt grows
• Date-driven application projects focus only on features, sacrificing non-
functional requirements, which results in more fragile artifacts in
production
• Application deployment take longer, more difficult, getting worse
• IT Ops is stuck fire fighting and therefore cannot do preventive work or
new projects
• Long feature delivery cycle times result in more political decision making,
meaning more focus on features (vs. non-functional requirements)
@Murughan_P

7. Simulation
• Now you are Bill Palmer – VP of IT operations
• Identify roles in your group
• Come up with your step by step approach to
• Deliver Phoenix Project
• Save the company, employees and your job
@Murughan_P

8. Simulation
• Increase the profitability, efficiency and quality of delivery
• Create a Culture of fast delivery and fast feedback
• Create an Organisation culture of safety and continuous
improvement
• Identify DevOps principles and practices
• Identify tools and technology enhancements for CICD.
@Murughan_P

9. How Brent Saved Parts Unlimited and made
company profitable?
3 ways of DevOps
@Murughan_P

10. First Way – Accelerate Feedback
• Draw value stream mapping
• Continually identify and elevate our constraints
• Make work visible
• Limit WIP
• Reduce batch sizes
• Eliminate hardship and waste in the value stream - waste constituted
the largest threat to business
• Reduce the number of handoffs
@Murughan_P

11. Second Way – Amplify feedback
• Working safely within complex systems.
• See problems as they occur
• Swarm and solve problems to build new knowledge - Toyota Andon
cord
• Keep pushing quality closer to the source - make quality everyone’s
responsibility
• Enable optimising for downstream work centres -
@Murughan_P

12. The third way – continuous learning and
experimentation
• Enabling organizational learning and Safety culture.
• Institutionalize the Improvement of Daily Work.
• Transform Local Discoveries into Global Improvements.
• Inject Resilience Patters into our daily work.
• Leaders Reinforce a Learning Culture.
@Murughan_P