Scott Love is a consultant, trainer, and author who specializes in FileMaker Pro solutions. He discusses the challenges of quality assurance (QA) for FileMaker projects, as they often have small budgets and tight timelines. He reviews the key elements of an effective QA process, including establishing requirements, developing test plans and cases, tracking bugs, and using tools like Analyzer and Brushfire. Love emphasizes that QA should start early in design and continue through development, testing, deployment, and user acceptance. The overall goal is to have a clear and communicative process to manage risks and meet the project's quality standards.