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Caroline	
  Durowse	
  
	
  
	
  
A	
  collec0on	
  of	
  sea	
  facing	
  Victorian	
  proper0es	
  
consis0ng	
  of	
  two	
  4*	
  bou0que	
  hotels	
  one	
  4*	
  Flagship	
  
hotel	
  and	
  two	
  3*	
  family	
  hotel	
  in	
  Devon	
  and	
  Cornwall	
  	
  
Developing	
  the	
  Strategy	
  
•  Why	
  social?	
  	
  
•  What’s	
  the	
  added	
  value?	
  
•  Aims	
  and	
  objec0ves?	
  
•  Internal	
  expecta0on	
  v	
  external	
  need?	
  
•  Budget	
  and	
  resource	
  
What	
  and	
  For	
  Who	
  
•  Who	
  is	
  the	
  audience	
  and	
  what	
  the	
  best	
  
communica0on	
  tool	
  to	
  speak	
  to	
  them.	
  
Resourcing	
  
•  Timely	
  communica0on	
  
•  Balance	
  
•  Tone	
  of	
  voice	
  
•  Brand	
  values	
  
•  Liability	
  
Outsourcing	
  
•  Knowledge,	
  skills	
  and	
  ideas	
  
•  Compe00ons	
  and	
  offers	
  
•  Conten0ous	
  issues	
  
•  In	
  house	
  champions	
  
•  Project	
  management	
  
•  Addi0onal	
  resource	
  
•  24/7	
  
	
  
When	
  to	
  Stop	
  Strategising	
  
•  Phase	
  1	
  complete	
  
•  Move	
  to	
  phase	
  2	
  content	
  
•  Evaluate………………	
  	
  then	
  adapt	
  
Content	
  
A	
  radiator	
  salesman	
  called	
  Phil	
  
Neville	
  has	
  received	
  hundreds	
  
of	
  abusive	
  tweets	
  intended	
  for	
  
his	
  footballing	
  namesake.	
  
Mr	
  Neville,	
  from	
  Suffolk,	
  was	
  
bombarded	
  with	
  Twi[er	
  
messages	
  to	
  his	
  account	
  
@philneville	
  by	
  fans	
  who	
  were	
  
unhappy	
  with	
  the	
  ex-­‐England	
  
star's	
  World	
  Cup	
  TV	
  
commentary	
  for	
  the	
  BBC	
  on	
  
Saturday.	
  
James	
  Corden	
  has	
  told	
  
Newsbeat	
  that	
  people	
  
"should	
  think	
  a	
  li[le	
  
more"	
  before	
  twee0ng	
  
"ghastly	
  opinions"	
  during	
  
the	
  World	
  Cup.	
  
His	
  comments	
  follow	
  Phil	
  
Neville's	
  commentary	
  of	
  
England's	
  match	
  against	
  
Italy,	
  which	
  
a[racted	
  445	
  complaints	
  
and	
  cri0cism	
  on	
  social	
  
Content	
  
Be	
  Flexible	
  and	
  Adapt	
  

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Developing Stratgey by Caroline Durowse - #DigitalTrends

  • 1. Caroline  Durowse       A  collec0on  of  sea  facing  Victorian  proper0es   consis0ng  of  two  4*  bou0que  hotels  one  4*  Flagship   hotel  and  two  3*  family  hotel  in  Devon  and  Cornwall    
  • 2. Developing  the  Strategy   •  Why  social?     •  What’s  the  added  value?   •  Aims  and  objec0ves?   •  Internal  expecta0on  v  external  need?   •  Budget  and  resource  
  • 3. What  and  For  Who   •  Who  is  the  audience  and  what  the  best   communica0on  tool  to  speak  to  them.  
  • 4. Resourcing   •  Timely  communica0on   •  Balance   •  Tone  of  voice   •  Brand  values   •  Liability  
  • 5. Outsourcing   •  Knowledge,  skills  and  ideas   •  Compe00ons  and  offers   •  Conten0ous  issues   •  In  house  champions   •  Project  management   •  Addi0onal  resource   •  24/7    
  • 6. When  to  Stop  Strategising   •  Phase  1  complete   •  Move  to  phase  2  content   •  Evaluate………………    then  adapt  
  • 7. Content   A  radiator  salesman  called  Phil   Neville  has  received  hundreds   of  abusive  tweets  intended  for   his  footballing  namesake.   Mr  Neville,  from  Suffolk,  was   bombarded  with  Twi[er   messages  to  his  account   @philneville  by  fans  who  were   unhappy  with  the  ex-­‐England   star's  World  Cup  TV   commentary  for  the  BBC  on   Saturday.   James  Corden  has  told   Newsbeat  that  people   "should  think  a  li[le   more"  before  twee0ng   "ghastly  opinions"  during   the  World  Cup.   His  comments  follow  Phil   Neville's  commentary  of   England's  match  against   Italy,  which   a[racted  445  complaints   and  cri0cism  on  social  
  • 9. Be  Flexible  and  Adapt