This document provides an overview of DevOps Kaizen, which is a methodology for continuous improvement in DevOps. It discusses how Kaizen focuses on continuously improving the flow of work through scientific problem-solving approaches and total workforce engagement. The document outlines elements of a DevOps Kaizen program, including making work processes visible, planning improvements, and overcoming barriers to change. Techniques for process mapping, identifying inefficiencies, and creating improvement plans are also presented.
My CIO Says that We're Going All-In and Migrating to AWS, Now What?Amazon Web Services
The complexities of a cloud transformation program that involves the migration of 100s or even 1000s of servers can present a significant challenge to program management, and the coordination of IT teams tasked with success and support of these readiness and migration activities. This session outlines AWS's highly repeatable and scalable framework and method that is helping customers get ready for and accelerate execution of their all-in migration or operational readiness for net-new production workloads on AWS.
You can increase development speed and encourage best practices by enabling CI/CD across your organization through repeatable patterns and infrastructure-as-code templates. This is achieved by creating and maintaining easily extensible infrastructure-as-code patterns for creating new services and automatically deploying them using CI/CD. In this session, we will dive deep into building a production-ready, multi-account, at scale CI/CD pipeline using your own Jenkins with Infrastructure at Code using AWS CloudFormation and discuss best practices for building DevOps capabilities for your applications running on AWS.
Secrets of Value Stream Mapping for Future StateDevOps.com
Value stream mapping is an enormously rewarding process for finding bottlenecks in your software delivery pipelines and for aligning the team’s efforts in improving the shortcomings.
Performing an effective mapping session with your team can accelerate your DevOps and digital transformation journey.
In a prior webinar, we discussed creating a value stream map of your current state which is the foundation for creating a future state map. Join Marc Hornbeek, principal consultant and author with Jeff Keyes, Director of marketing at Plutora for an engaging “how to” style session on performing value stream mapping of future or proposed state.
In this webinar you’ll learn:
A walk-through of how to create a future state value stream map including the key
calculations and metrics
Several tips on how to identify the most critical bottlenecks to be targeted for improvement in a future state value stream map
A discussion of a real-world future state value stream map
Continuously Deploying Culture: Scaling Culture at Etsy - Velocity Europe 2012Patrick McDonnell
There was a time not long ago when Etsy was laden with barriers, silos, broken communication, and noncooperation. This talk will focus on the various stages of Etsy's cultural development from the early days to present. We will tell of how Etsy overcame numerous challenges and built a strong company culture while continuing to scale.
My CIO Says that We're Going All-In and Migrating to AWS, Now What?Amazon Web Services
The complexities of a cloud transformation program that involves the migration of 100s or even 1000s of servers can present a significant challenge to program management, and the coordination of IT teams tasked with success and support of these readiness and migration activities. This session outlines AWS's highly repeatable and scalable framework and method that is helping customers get ready for and accelerate execution of their all-in migration or operational readiness for net-new production workloads on AWS.
You can increase development speed and encourage best practices by enabling CI/CD across your organization through repeatable patterns and infrastructure-as-code templates. This is achieved by creating and maintaining easily extensible infrastructure-as-code patterns for creating new services and automatically deploying them using CI/CD. In this session, we will dive deep into building a production-ready, multi-account, at scale CI/CD pipeline using your own Jenkins with Infrastructure at Code using AWS CloudFormation and discuss best practices for building DevOps capabilities for your applications running on AWS.
Secrets of Value Stream Mapping for Future StateDevOps.com
Value stream mapping is an enormously rewarding process for finding bottlenecks in your software delivery pipelines and for aligning the team’s efforts in improving the shortcomings.
Performing an effective mapping session with your team can accelerate your DevOps and digital transformation journey.
In a prior webinar, we discussed creating a value stream map of your current state which is the foundation for creating a future state map. Join Marc Hornbeek, principal consultant and author with Jeff Keyes, Director of marketing at Plutora for an engaging “how to” style session on performing value stream mapping of future or proposed state.
In this webinar you’ll learn:
A walk-through of how to create a future state value stream map including the key
calculations and metrics
Several tips on how to identify the most critical bottlenecks to be targeted for improvement in a future state value stream map
A discussion of a real-world future state value stream map
Continuously Deploying Culture: Scaling Culture at Etsy - Velocity Europe 2012Patrick McDonnell
There was a time not long ago when Etsy was laden with barriers, silos, broken communication, and noncooperation. This talk will focus on the various stages of Etsy's cultural development from the early days to present. We will tell of how Etsy overcame numerous challenges and built a strong company culture while continuing to scale.
The ability to deliver software is no longer a differentiator. In fact, it is a basic requirement for survival. Companies that embrace cloud native patterns of software delivery will survive; companies that don’t - will not.
In this webinar, we will:
- Look at the common patterns that distinguish cloud native companies and the architectures that they employ.
- Discover that an opinionated platform, one that stretches from the infrastructure all the way to the application framework, rather than ad-hoc automation, is an essential component to an enterprise's cloud native journey.
- Show that the combination of Pivotal Cloud Foundry and Spring is the complete cloud native platform.
Speaker:
Faiz Parkar
DIRECTOR OF PRODUCT MARKETING
As Director of Product Marketing for Pivotal in the Europe, Middle East and Africa region, Faiz Parkar loves working at the intersection of cloud native platforms, big data/analytics and agile application development to help organisations deliver compelling data-driven software experiences for their customers. With more than 25 years experience in the IT industry, Faiz has helped organisations large and small to take advantage of technology transitions from proprietary systems to client/server, from physical infrastructure to virtual, and from virtual infrastructure to cloud. His mission now is to help organisations accelerate their digital transformation journey and reinvent themselves as the digital leaders of the future.
Value stream management is essential for dev ops v4DevOps.com
Join us for a live webinar on December 13th to learn why you can’t have effective DevOps without Value Stream Management.
While DevOps provides capabilities that improve a business value stream through the implementation of culture, toolchains, orchestration and automation, DevOps alone without Value Stream Management is not sufficient to realize business benefits.
Don’t spend the time and money on DevOps alone and NOT get to reap the rewards for the business!
Attend this webinar to hear Marc Hornbeek of Trace3, and Jeff Keyes of Plutora discuss how you can leverage all of the data from your DevOps tools chains to provide real-time analytics, and codify policies that must be orchestrated to realize benefits of a business value stream.
A successful enterprise Journey to Cloud requires more than technical execution, and we’ll help you learn what to consider, the pitfalls and how to succeed. We’ve helped many companies – in Australia and globally – execute their digital vision and accelerate change on their Journey to Cloud. We’ll share some of their experiences to help you discover how an optimised migration can transform your business.
Speakers:
Chris Fleishmann, Managing Director, Journey to Cloud Chief Architect
Attilio Di Lorenzo, Senior manager, Journey to Cloud Architect
What does a Maturity Curve for Enterprise Adoption of Agile and DevOps look like? Where would an organization like yours rank on the curve? Are there specific areas of improvement you might want to consider?
Présentation du concept DevOps lors du meetup "Integration continue et DevOps" organisé par GDG Antananarivo et Bocasay
(Samedi 19 Janvier 2019, Workshop Idea Center, Antananarivo, Madagasacar)
40 DevSecOps Reference Architectures for you. See what tools your peers are using to scale DevSecOps and how enterprises are automating security into their DevOps pipeline. Learn what DevSecOps tools and integrations others are deploying in 2019 and where your choices stack up as you consider shifting security left.
Webinar On Scaled Agile Framework (SAFe) | iZenBridgeSaket Bansal
This presentation we used in our webinar on Scaled Agile Framework (SAFe) .
We first look at what scaling is about and how Safe helps in scaling agile projects.
Four pillars of DevOps - John Shaw - Agile Cambridge 2014johnfcshaw
Slides presented at Agile Cambridge 2014 http://agilecambridge.net/ac2014/sessions/index.php?session=57
Session Description:
The emerging practice of DevOps is a natural extension to established Agile methods. The choice of tooling to support the practices is important and will influence heavily how rapid, repeatable and reliable live deployments might be.
Three of the four pillars are concerned with automation through tooling but, arguably, the fourth pillar is more important than the other three together. The fourth pillar is at the heart of the Agile Manifesto: people.
The "Gold Rush" for DevOps is dominated by vendors and the push to sell their wares. But it is people who use the tools, people who define, develop and assure the software, and people who manage the services after they have gone live. One of the cornerstones of DevOps is breaking down the walls between development teams and operations; too much tool specialisation will lead to further separation and even the introduction of yet another silo.
This talk will cover four pillars to DevOps: Environments, Deployment, Testing and People. The insights brought together in this talk were gained under commercial engagements with government clients, on development of financial systems responsible for management of funding in the adult education sector.
The ability to deliver software is no longer a differentiator. In fact, it is a basic requirement for survival. Companies that embrace cloud native patterns of software delivery will survive; companies that don’t - will not.
In this webinar, we will:
- Look at the common patterns that distinguish cloud native companies and the architectures that they employ.
- Discover that an opinionated platform, one that stretches from the infrastructure all the way to the application framework, rather than ad-hoc automation, is an essential component to an enterprise's cloud native journey.
- Show that the combination of Pivotal Cloud Foundry and Spring is the complete cloud native platform.
Speaker:
Faiz Parkar
DIRECTOR OF PRODUCT MARKETING
As Director of Product Marketing for Pivotal in the Europe, Middle East and Africa region, Faiz Parkar loves working at the intersection of cloud native platforms, big data/analytics and agile application development to help organisations deliver compelling data-driven software experiences for their customers. With more than 25 years experience in the IT industry, Faiz has helped organisations large and small to take advantage of technology transitions from proprietary systems to client/server, from physical infrastructure to virtual, and from virtual infrastructure to cloud. His mission now is to help organisations accelerate their digital transformation journey and reinvent themselves as the digital leaders of the future.
Value stream management is essential for dev ops v4DevOps.com
Join us for a live webinar on December 13th to learn why you can’t have effective DevOps without Value Stream Management.
While DevOps provides capabilities that improve a business value stream through the implementation of culture, toolchains, orchestration and automation, DevOps alone without Value Stream Management is not sufficient to realize business benefits.
Don’t spend the time and money on DevOps alone and NOT get to reap the rewards for the business!
Attend this webinar to hear Marc Hornbeek of Trace3, and Jeff Keyes of Plutora discuss how you can leverage all of the data from your DevOps tools chains to provide real-time analytics, and codify policies that must be orchestrated to realize benefits of a business value stream.
A successful enterprise Journey to Cloud requires more than technical execution, and we’ll help you learn what to consider, the pitfalls and how to succeed. We’ve helped many companies – in Australia and globally – execute their digital vision and accelerate change on their Journey to Cloud. We’ll share some of their experiences to help you discover how an optimised migration can transform your business.
Speakers:
Chris Fleishmann, Managing Director, Journey to Cloud Chief Architect
Attilio Di Lorenzo, Senior manager, Journey to Cloud Architect
What does a Maturity Curve for Enterprise Adoption of Agile and DevOps look like? Where would an organization like yours rank on the curve? Are there specific areas of improvement you might want to consider?
Présentation du concept DevOps lors du meetup "Integration continue et DevOps" organisé par GDG Antananarivo et Bocasay
(Samedi 19 Janvier 2019, Workshop Idea Center, Antananarivo, Madagasacar)
40 DevSecOps Reference Architectures for you. See what tools your peers are using to scale DevSecOps and how enterprises are automating security into their DevOps pipeline. Learn what DevSecOps tools and integrations others are deploying in 2019 and where your choices stack up as you consider shifting security left.
Webinar On Scaled Agile Framework (SAFe) | iZenBridgeSaket Bansal
This presentation we used in our webinar on Scaled Agile Framework (SAFe) .
We first look at what scaling is about and how Safe helps in scaling agile projects.
Four pillars of DevOps - John Shaw - Agile Cambridge 2014johnfcshaw
Slides presented at Agile Cambridge 2014 http://agilecambridge.net/ac2014/sessions/index.php?session=57
Session Description:
The emerging practice of DevOps is a natural extension to established Agile methods. The choice of tooling to support the practices is important and will influence heavily how rapid, repeatable and reliable live deployments might be.
Three of the four pillars are concerned with automation through tooling but, arguably, the fourth pillar is more important than the other three together. The fourth pillar is at the heart of the Agile Manifesto: people.
The "Gold Rush" for DevOps is dominated by vendors and the push to sell their wares. But it is people who use the tools, people who define, develop and assure the software, and people who manage the services after they have gone live. One of the cornerstones of DevOps is breaking down the walls between development teams and operations; too much tool specialisation will lead to further separation and even the introduction of yet another silo.
This talk will cover four pillars to DevOps: Environments, Deployment, Testing and People. The insights brought together in this talk were gained under commercial engagements with government clients, on development of financial systems responsible for management of funding in the adult education sector.
DEVNET-2015 DevOps In Depth - Damon Edwards on DevOps Kaizen: Building an Ent...Cisco DevNet
Damon Edwards will be discussiong DevOps Kaizen: Building an Enterprise’s Capability to Change -- There are plenty of aspirational DevOps stories about organizations achieving blistering speed and dazzling nimbleness. But when you look at your own organization everything feels complicated, contentious, and stuck. How do you get started? How do you overcome the silos, the legacy, the entrenched behaviors? This talk is about starting and sustaining a DevOps transformation in large and complex of organizations using a methodical -- and totally reasonable -- Kaizen (Continuous Improvement) approach. This talk isn't about mythical silver bullets. It's about real examples of enterprises that learned to fix themselves by taking a fresh look at proven techniques
Devopsdays Austin 2015 - Guns, Germs and MicroservicesJohn Willis
Abstract:
This presentation is loosely based on Jared Diamonds Pulitzer Prize winning nonfiction "Guns, Germs, and Steel: The Fates of Human Societies". The concept that certain gaps in power and technology between human societies originate in environmental differences, which are amplified by various positive feedback loops.
In this presentation we will first level set on the core definitions of Containers and Microservices. We will also discuss another technology called Data Gravity and how the convergence of the three will create a positive feedback loop that will change how we do computing. Of course, Devops and culture will be a core theme to this presentation and an attempt will be made to conclude a consistent tie back to the aforementioned title of this presentation.
Kubernetes: Wie Chefkoch.de mit Containern arbeitetPer Bernhardt
Container erfreuen sich in letzter Zeit enormer Beliebtheit, da sie Systemadministratoren und Entwicklern eine einfache und gemeinsame Verwaltung Ihrer Infrastruktur ermöglichen. Je nachdem wie die Systemlandschaft aufgebaut ist und wie viel Traffic sie bedienen muss, reicht ein einfaches „docker build + docker run“ aber nicht mehr, um die Container in allen Lebensphasen einer Anwendung verwenden zu können. In diesem Vortrag möchte ich zeigen, weshalb wir uns bei Chefkoch.de deshalb für die Einführung des Orchestrierungs-Tools Kubernetes entschieden haben und wie wir damit Container sowohl in der Entwicklung als auch in allen Testphasen und letztendlich auch in Produktion verwenden.
Technology Economics: Sodium Hypochlorite Chemical ProductionIntratec Solutions
Intratec Solutions LLC, the unrivalled provider of techno-economic assessments for chemical and allied industries, is proud to announce the publication of Sodium Hypochlorite Chemical Production.
This report analyzes industrial bleach production through the chlorination of caustic soda in packed columns, a widely used process similar to the employed by Solvay Chemicals. Key technical information, such as process description, flow diagrams, heat and material balances are also provided. Both the capital investment and the operating costs for plants erected on the US Gulf Coast and in Brazil are presented.
The economic analysis presented in this report is based on a plant integrated upstream with a chlor-alkali plant and capable of producing 250 kta of bleach. The estimated CAPEX for such a plant on the U.S. Gulf Coast is USD 33 million. Such location presented not only a lower CAPEX when compared to Brazil, but also exhibited lower operational expenses, revealing itself as the most competitive area.
To know more please visit: http://www.intratec.us/publications/sodium-hypochlorite-chemical-production
Microservices and elastic resource pools with Amazon EC2 Container ServiceBoyan Dimitrov
This talk explores a scalable and cost efficient way of deploying and running microservices workloads using quality of service scheduling on top of Amazon EC2 Container service. Running services in a pay as you go fashion will soon be a reality as much as todays on demand compute
Devops Management is a topic discussed in the halls of conferences and few managers. This talk will focus on the topic of management in a highly collaborative and cooperative environment, specifically one that is rapidly growing with a focus on continuous development/deployment
DOES15 - Damon Edwards - DevOps Kaizen Practical Steps to Start & Sustain a T...Gene Kim
Damon Edwards, Managing Partner, DTO Solutions, Inc
We all love the aspirational DevOps talks about organizations achieving blistering speed and dazzling nimbleness, right? But what can you do when you look internally at your own organization and everything feels complicated, contentious, and stuck? How do you overcome the silos, the legacy, and the entrenched behaviors that are making your DevOps problems seem so intractable?
This talk is about how to start and sustain a DevOps transformations in large and complex organizations using a methodical — and totally reasonable — Kaizen (Continuous Improvement) approach. This talk isn’t about mythical silver bullets or vague philosophies. This talk is about taking a fresh look at proven Lean techniques and empowering teams to find and fix what is getting in the way.
Jan de Vries - How to convince your boss that it is DevOps that he wantsAgile Lietuva
- We all know that we could implement DevOps a lot faster if we only would have commitment from our boss. We all know that there is a shiny business case for almost every DevOps implementation
- And we all know that the whole company will reap the benefits regarding speed, agility and stability once we implemented DevOps. Actually, it provides good, fast and cheap at the same time. So, what are we waiting for? What is your boss waiting for? What is C-level waiting for?
- That’s something we will do research on in this workshop. We will also share our research on this from the recent past.
- The workshop starts with a presentation about 7 practices that a company should adopt to be able to apply DevOps.
- The technique that we use is called Appreciative Inquiry. To tackle a problem, it discovers the best practices that work, the reason they work and how these combined practices can be used to avoid the problem ahead and create a strategic change. The aim is to build – or even rebuild – organizations around what works, rather than trying to fix what doesn’t.
- So we want to know what your boss is afraid of and what you have already tried to convince him that he is better off with DevOps. You will leave the workshop with the combined Appreciative Inquiry insights of all the attendees
DevOps is the combination of cultural philosophies, practices, and tools that increases an organization's ability to deliver applications and services at high velocity: evolving and improving products at a faster pace than organizations using traditional software development and infrastructure management processes.
What is a DevOps Feedback Loop?
What is a DevOps insanity loop?
How does Enterprise Agile and Enterprise DevOps sync fast moving projects and slow traveling feedback?
How to address the culture, quality, scale, sustainability and security in Enterprise DevOps.
Top 5 Challenges in Scaling DevOps in Brownfield EnvironmentsDeborah Schalm
Many believe that DevOps is primarily for greenfield projects. But, in order to compete enterprises must scale DevOps to utilize new technology solutions while maximizing the value of their current investments in critical IT infrastructure and business applications. Join Gary Gruver, well known DevOps leader and author, and Mark Levy, Director of Strategy at Micro Focus as they discuss the main challenges facing large enterprises as they try to scale DevOps across their brownfield environments.
AWS re:Invent 2016: Lift and Evolve – Saving Money in the Cloud is Easy, Maki...Amazon Web Services
Every enterprise knows by now that it can save money by simply lifting and shifting workloads to the cloud, but many are missing the larger opportunity to also make money by moving. While quick costs savings are good for the bottom line, they do little to move the top line numbers. To achieve both savings and earnings, corporate thinking about technologies must change in order to enable faster processes leveraged enterprise-wide. In this session we will explore multiple customer success stories where the customers have evolved from leveraging basic compute and storage products (EC2 and S3) to integrating new services into operations by leveraging Lambda, DynamoDB, CodeDeploy, etc. Once this is achieved, enterprises are enabled to manage and deploy code rapidly in a programmatic and elastic secure network, ensuring governance and security standards across the globe. We will look at the migration process trusted by hundreds of clients as well as how to cope with the process and people components that are so important to enable agility, while focusing heavily on the technology. The Coca-Cola Company (TCCC) and 2nd Watch story will dive deep into the technology that allows TCCC to manage hundreds of AWS Accounts, hundreds of workloads, thousands of instances, and hundreds of business partners around the globe. TCCC’s Configuration Management System has Puppet at the core and relies on over a dozen core and emerging AWS products across accounts, availability zones and regions. This complex and globally-available system ensures all of TCCC’s workloads in AWS meet corporate policies but also allows for rapid scale of both consumer and enterprise workloads. Session sponsored by 2nd Watch.
AWS Competency Partner
Keeping Your DevOps Transformation From Crushing Your Ops Capacity Rundeck
Presentation by Damon Edwards, co-founder of Rundeck, at DevOps Enterprise Summit in San Francisco, November 13, 2017
See a Demo of Rundeck Enterprise :
https://www.rundeck.com/see-demo
--or--
Download Rundeck Open Source here:
https://rundeck.com/open-source
Connect:
Stack Overflow community: https://stackoverflow.com/questions/tagged/rundeck
Github: https://github.com/rundeck/rundeck/issues
Twitter: https://twitter.com/Rundeck
Facebook: https://www.facebook.com/RundeckInc/
LinkedIn: www.linkedin.com › company › rundeck-inc
Understand the concept of DevOps by employing DevOps Strategy Roadmap Lifecycle PowerPoint Presentation Slides Complete Deck. Describe how DevOps is different from traditional IT with these content-ready PPT themes. The slides also help to discuss DevOps use cases in the business, roadmap, and its lifecycle. Explain the roles, responsibilities, and skills of DevOps engineers by utilizing this visually appealing slide deck. Demonstrate DevOp roadmap for implementation in the organization with the help of a thoroughly researched PPT slideshow. Describe the characteristics of cloud computing, its benefits, and risks with the aid of this PPT layout. Utilize this easy-to-use DevOps transformation strategy PowerPoint slide deck to showcase the difference between cloud and traditional data centers. This ready-to-use PowerPoint layout also discusses the roadmap to integrate cloud computing in business. Highlight the usages of cloud computing and deployment models with the help of visual attention-grabbing DevOps implementation roadmap PowerPoint slides. https://bit.ly/3eFxYYr
First DRAFT of a DevOps presentation and posters covering the essentials for a DevOps mindset. Help improve the content by forking and contributing a pull request to https://github.com/wpschaub/DevOps-mindset-essentials/blob/master/README.md.
A high level introduction to DevOps. Explains what it is, how popular DevOps has become, why DevOps is popular, how DevOps differs from traditional approaches and some next steps to implementation.
Similar to DevOps Kaizen: Find and Fix What is Really Behind Your Problems (20)
Bimodal IT: Shortcut to Innovation or Path to Dysfunction?dev2ops
Damon Edwards (DTO Solutions) presentation at Pink16 in Las Vegas on February 16, 2016.
Key takeaway: "Bimodal IT describes the problem, not the solution"
DevOps & Security from an Enterprise Toolsmith's Perspectivedev2ops
Slides from presentation by Alex Honor and Damon Edwards at DevOps Connect at RSA 2015 in San Francisco on April 20, 2015.
Abstract:
IT organizations are feeling the squeeze from seemingly conflicting business mandates. At one moment the message is “Go Go Go. DevOps, Lean Startup, Continuous Delivery… move faster and give more people access”. The next moment the message is “Be more secure. Compliance above all. Keep us out of the press!”. Damon Edwards and Alex Honor work with many enterprises who are facing these challenges. This talk is an in the trenches view of how these companies are responding and learning to go faster and be more secure.
Without Self-Service Operations, the Cloud is Just Expensive Hosting 2.0 - (a...dev2ops
Damon Edwards (DTO Solutions) presentation at Cloud Expo 2014 Santa Clara.
We are all here because we are sold on the transformative promise of The Cloud. But what good is all of this ephemeral, on-demand infrastructure if your usage doesn't actually improve the agility and speed of your business? How must Operations adapt in order to avoid stifling your Cloud initiative?
Rundeck + Nexus (from Nexus Live on June 5, 2014)dev2ops
The SimplifyOps team was on Nexus Live talking about how people use Rundeck and the integration between Rundeck and Nexus.
Link to the webcast:
https://www.youtube.com/watch?v=eHaEEBEMRA8
You Can't Change Culture, But You Can Change Behavior (DevOpsDays Rome 2012)dev2ops
Presentation by Damon Edwards at DevOpsDays Rome 2012.
Topics:
• What do we mean by "Culture"?
• DevOps Vision defined
1. See the system
2. Focus on flow
3. Recognize feedback loops
4. Look for continuous improvement opportunities
• Examples of techniques that high performing companies use
Lloyd Taylor’s talk at SVDevOps Meetup on Dec 8, 2010. Diagnosing and transforming the culture of your organization.
Video:
http://vimeo.com/17661043
Lloyd Taylor:
http://www.linkedin.com/in/lloydtaylor
SVDevOps:
http://www.meetup.com/SVDevOps/
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
21. The management experience: the reality
?
Ah-ha!
“Everything takes too long”
“Everyone is busy but not much is getting done”
“Things break, and then break again and again”
“All hands on deck and heroics to get anything done”
“Handoffs are painful. Lots of miscommunication and rewok”
22. ?
Ah-ha!
The management experience: the reality
“Everything takes too long”
“Everyone is busy but not much is getting done”
“Things break, and then break again and again”
“All hands on deck and heroics to get anything done”
“Lots of miscommunication and rework”
30. DevOps Kaizen
• “Kaizen”: Japanese word for improvement
• Modern business context:
• Continuous improvement
31. DevOps Kaizen
• “Kaizen”: Japanese word for improvement
• Modern business context:
• Continuous improvement
• Systematic, scientific-method approach
32. DevOps Kaizen
• “Kaizen”: Japanese word for improvement
• Modern business context:
• Continuous improvement
• Systematic, scientific-method approach
• Total engagement of the workforce
33. DevOps Kaizen
• “Kaizen”: Japanese word for improvement
• Modern business context:
• Continuous improvement
• Systematic, scientific-method approach
• Total engagement of the workforce
• Valuing small changes as much as large changes
34. DevOps Kaizen
• “Kaizen”: Japanese word for improvement
• Modern business context:
• Continuous improvement
• Systematic, scientific-method approach
• Total engagement of the workforce
• Valuing small changes as much as large changes
• Kaizen in DevOps context:
35. DevOps Kaizen
• “Kaizen”: Japanese word for improvement
• Modern business context:
• Continuous improvement
• Systematic, scientific-method approach
• Total engagement of the workforce
• Valuing small changes as much as large changes
• Kaizen in DevOps context:
• Continuously improve the flow of work through the full
value stream in order to improve customer outcomes
39. 1. The will to make change happen
2. The resources to make change happen
3. Follow-through / clear obstacles
Leading the Improvement
40. 1. The will to make change happen
2. The resources to make change happen
3. Follow-through / clear obstacles
Leading the Improvement
This (and only this) is what the
Kaizen Program Oversight Group
does!
43. Map end-to-end process1
Include key process metrics:
Lead Time
Processing Time
Scrap Rate
Head Count
DevOps Kaizen: Retrospective Technique
44. Identify wastes, inefficiencies, bottlenecks
PD - Partially Done
TS - Task Switching
W - Waiting
M - Motion / Manual
D - Defects
EP - Extra Process
EF - Extra Features
HB - Heroics
Structured approach building on DevOps
adaptation of “7 deadly wastes” from Lean / Agile:
2
DevOps Kaizen: Retrospective Technique
45. Creative
Business
Release Engineering
Development
QA
Technical Operations
Program Management
L/T Lead time
P/T Process time
H/C Head count
S/R Scrap rate
D Defects
EP Extra processes
M Motion
PD Partially done
TS Task switching
W Waiting
Core business service delivery process
Current state value stream map
Development
Environments
Release
Build and deploy
QA
Environments
Performance
Environment
Staging
Environment
Production
Environment
Merge project
branch
Deploy to
Performance
Web Assets,
flows and
wireframes
Delta
features and
fixesSet of
service
branches
Documented
test plans
and cases
Request QA
build
Daily Scrum
meeting
Daily Scrum
meeting
Deployment
Meeting Business Systems
Support
Stan Walters
Change
Control
Project Manager
Erica Switzer
Change
request
Business Analyst
Erica Switzer
Steering
Committee
Erica Switzer
Full
Projects /
Expedites
Estimates
and
requirements
Technical
Specification
Deployment
Document
Change
Control Forms
RT tickets
Jira issues
Jira issues
Tested
packages
Development
Joe Harbaugh
L/T 8 weeks
P/T
H/C
S/R
4 weeks
5
25%
Develop
web assets
Bob McNulty
L/T 6 weeks
P/T
H/C
S/R
4 weeks
12
5%
Development
Build and deploy
Joe Harbaugh
L/T 2 days
P/T
H/C
S/R
4 hours
1
10%
Development
Integration testing
Joe Harbaugh
L/T 1 day
P/T
H/C
S/R
1 day
5
95%
Performance
testing
Deploy to
Production
Build test plan
Raj Lee
L/T 5 days
P/T
H/C
S/R
4 days
1
10%
Build test cases
Raj Lee
L/T 2 weeks
P/T
H/C
S/R
8 days
2
20%
Fernando Gomez
L/T 8 hours
P/T
H/C
S/R
7 hours
1
2%
Acceptance testing
Raj Lee
L/T 5 days
P/T
H/C
S/R
5 hours
2
10%
Feature testing
Raj Lee
L/T 4 weeks
P/T
H/C
S/R
2.5 weeks
4
20%
Allen Cannata
L/T 1 week
P/T
H/C
S/R
3 days
1
66%
RT tickets
Cut project branch
Chris Holmes
L/T 15 minutes
P/T
H/C
S/R
5 minutes
1
0%
Deploy to Staging
Frances Middleton
L/T 6 days
P/T
H/C
S/R
90 minutes
3
66%
Staging testing
Frances Middleton
L/T 1 week
P/T
H/C
S/R
3.5 days
4
66%
Allen Cannata
L/T 9 hours
P/T
H/C
S/R
8 hours
6
66%
Frances Middleton
L/T 6 days
P/T
H/C
S/R
90 minutes
3
66%
Fernando Gomez
L/T 30 minutes
P/T
H/C
S/R
30 minutes
1
33%
D
EP
Dx2
EP
Mx2
W
D
PD
Dx3
Mx3
TSx5 Dx2
Wx2 PDx4
EP
D
PDx3 Mx8
D
Wx2
PDx2
What should you be looking for?
• Long lead times (vs processing time)
• Request and approval queues
• Large batch sizes
• Human to human information transfer
• Scrap / Rework / “Backwash”
• Process or tooling inconsistency
• Manual deployment / configuration
• Reliance on manual testing / verification
• Injecting requirements late in the process
• Fixing in place (vs rebuilding)
• “Snowflake” servers and environments
• Manual dependency management
• Ad-hoc or unstructured artifact management
46. DevOps Kaizen: Retrospective Technique
Identify countermeasures
Countermeasures must be actionable, backlog ready.
Focus on short-term “baby steps”. Note broader, strategic
recommendations.
3
48. Learn Fast, Fail Early
Verification tests catch problems early. Tests accumulate to build the “business immune system.
DevOps Kaizen: Behaviors to Encourage
49. Learn Fast, Fail Early
Verification tests catch problems early. Tests accumulate to build the “business immune system.
Work in Small Batches
Work is planned and executed in small batches (made continuously and operations-ready early).
DevOps Kaizen: Behaviors to Encourage
50. Learn Fast, Fail Early
Verification tests catch problems early. Tests accumulate to build the “business immune system.
Standard Processes Making Standard Parts
Specs and recipes produce infrastructure and app components. No more “snowflakes”.
Work in Small Batches
Work is planned and executed in small batches (made continuously and operations-ready early).
DevOps Kaizen: Behaviors to Encourage
51. Learn Fast, Fail Early
Verification tests catch problems early. Tests accumulate to build the “business immune system.
Shared Ops Visibility
Live visibility into apps/environments. Single page, simple shared conventions part of DoD
Standard Processes Making Standard Parts
Specs and recipes produce infrastructure and app components. No more “snowflakes”.
Work in Small Batches
Work is planned and executed in small batches (made continuously and operations-ready early).
DevOps Kaizen: Behaviors to Encourage
52. Learn Fast, Fail Early
Verification tests catch problems early. Tests accumulate to build the “business immune system.
Shared Ops Visibility
Live visibility into apps/environments. Single page, simple shared conventions part of DoD
Standard Processes Making Standard Parts
Specs and recipes produce infrastructure and app components. No more “snowflakes”.
Ops Requirements are Product Features
Performance, Stability, Configurability are all essential features for a successful product.
Work in Small Batches
Work is planned and executed in small batches (made continuously and operations-ready early).
DevOps Kaizen: Behaviors to Encourage
53. Learn Fast, Fail Early
Verification tests catch problems early. Tests accumulate to build the “business immune system.
Shared Ops Visibility
Live visibility into apps/environments. Single page, simple shared conventions part of DoD
Standard Processes Making Standard Parts
Specs and recipes produce infrastructure and app components. No more “snowflakes”.
Ops Requirements are Product Features
Performance, Stability, Configurability are all essential features for a successful product.
Self-Service Operations
People consume operations services rather than opening tickets for others to do it for them.
Work in Small Batches
Work is planned and executed in small batches (made continuously and operations-ready early).
DevOps Kaizen: Behaviors to Encourage
55. DevOps Kaizen: Planning Technique
Draw map in this direction
What are we going to do?
Who do we need to do it?
What do we need to do it?
What’s going to get in our way?
57. Parts Fulfillment Networks (a division of Parts Unlimited)
● “How do we protect the previous $2B in revenue while innovating
towards next $2B… without doubling the team?”
58. Parts Fulfillment Networks (a division of Parts Unlimited)
● “How do we protect the previous $2B in revenue while innovating
towards next $2B… without doubling the team?”
● Schedule slippage and cost of delay impacting customer
relationships
59. Parts Fulfillment Networks (a division of Parts Unlimited)
● “How do we protect the previous $2B in revenue while innovating
towards next $2B… without doubling the team?”
● Schedule slippage and cost of delay impacting customer
relationships
● Everybody looks busy (40+ concurrent projects) but nothing gets
done
60. Parts Fulfillment Networks (a division of Parts Unlimited)
● “How do we protect the previous $2B in revenue while innovating
towards next $2B… without doubling the team?”
● Schedule slippage and cost of delay impacting customer
relationships
● Everybody looks busy (40+ concurrent projects) but nothing gets
done
● “We love doing things so much we do them 3 or 4 times”
61. Parts Fulfillment Networks (a division of Parts Unlimited)
● “How do we protect the previous $2B in revenue while innovating
towards next $2B… without doubling the team?”
● Schedule slippage and cost of delay impacting customer
relationships
● Everybody looks busy (40+ concurrent projects) but nothing gets
done
● “We love doing things so much we do them 3 or 4 times”
● “Customers find the problems before we do”
62. Parts Fulfillment Networks (a division of Parts Unlimited)
● “How do we protect the previous $2B in revenue while innovating
towards next $2B… without doubling the team?”
● Schedule slippage and cost of delay impacting customer
relationships
● Everybody looks busy (40+ concurrent projects) but nothing gets
done
● “We love doing things so much we do them 3 or 4 times”
● “Customers find the problems before we do”
● Business unit leaders pressuring to “route around” Core IT
63. Punchdown
Approvals
Parts Unlimited - High Availability for Acme Co.
Evaluate
Needs
Pro Serve
Leads
Share
Point
3 months
"Susan T."
VP of Vertical
Act Mgmt
"Pat"
Owner of
Acme Co
Act.
Acme Co.
Reqs
Cust.
Config
Pro Services
PM
Begin Contract
Negotiation
Evaluate Risk
for Deliveries to
SLA
Pro
Services
Legal
Ops
Reqs
"David"
Service Level Manager
Finance
Reporting
Project
Delivery
ExpectationBU
Owner
5 months total
Pro
Services
BA's
Write Specs for
Fulfillment
Share
Point
.doc
Discuss
Planning
Attendees
Project Kickoff
Meeting
Pro
Services
Ops
PM
App
Support
Share
Point
App
Support
Tickets
High Level
About Project
Estimate and
Priorities
"Linda"
Ops PM
Child
ticket
"Project
Estimate"
Create
Project
Estimate
Package
Systems
Networks
Security
Leads
Core Network
Provider
Share
Point
.ppt
BOM.
xls
Function
Specific
Project
Estimate
estimate
"BOM.xls"
Set
Timeline
Ops
PM
Project
Estimate
Judge
Costs &
Approval
App
Support
Partner BU
Business
Case
3 weeks
Create App
Spec
Share
Point
Tech Leads
Review App
Spec
Dev Leads
Pro Services
Pro
Services
PM
App
Spec.doc
Development
App Spec
Reqs
Status Updates
Availability
Pro
Services
Lead
Acme Co.
Share
Point
Create Build
Request
Project
Estimate
"Linda"
Ops PM
"Linda"
"Denis"
Ops PM
Add
Design
.xl
s
Ops
Engineer
"Chuck"
Ops
Specialists
1 month
Share
Point
Build.
xls
Create
Change
Tickets
> 100
Build.
xls
Ticket
System
Net
Facility
Cabling
Storage
"Linda"
Ops PM
RESET
DELIVERY
DATE!
Acme Co.
Fix
Tickets!
Senior
Ops
Engr
Create DB
Schema
Ops
DBA
Conflict
Resolution
3 weeks
BA
App
Dev
Net
Engr
Assign
Ticket
Ticket
System
Network
Ops
"Chris"
Ops
Engineer
Procure
Hardware
Procurement
SaaS
Install
Hardware
SA
Install OS
Version (2)
Jumpstart
Images
Ticket
System
Run Cabling
Ops
Stock
Clerk
Receive and
Tag
Create DB
VMs
(6)
Install
Hw Req
Cluster
Setup
Creat App
servers
Solaris Zones
(10) Websphere
NFS
Write Data
Migration
Scripts
App
DBA
UAT
US
UAT
Europe
PROD
US
PROD
Europe
F5 Rules
Network
Ops
Pro
Services
External
DNS
SSL
Certificate
Create
VIP
Create
External IPCreate
Subnet
Firewall
Rules
Status
Event
Cust.
Config
POC
Ticket
System
Create UAT
Deploy
Ticket
Middleware (code)
DBA (SQL)
Network
Approvals
"Marvin"
Middleware
Ops
Deploy EAR
Retest
App
Configure to
the data
sources
Notify
recipient in
Ticket
System
Admin
01
NFS
UAT
Cust.
ConfigPOC
App Support
Pro Services
Build
Server
EAR copied (FTP)
Promote App
Dev
Smoke
Test
App
Support
Share
Point
Test
Script
Run
Functional
Test
Test Plan
.xls
or .doc
Pro
Services
BAWrite Test Plan
Customer Sign
Off on Test
Plan
Acme Co.
"Linda"
PM
Coordinate
Operational
Readiness
Testing
UAT PROD
Acme Co.
Testing
Repeated in Prod
Middleware
DB
Migration
Re-
Sync
DB
DBA
(happened earlier)
1 Month
Create
Production
Readiness
Meeting
DR
Helpdesk
Team Leads
Apps
Ops PM
Share
Point
Ticket
System
Go
Live
Ops PM
Phone
Bridge
1 Week 2 Weeks
Turn off old
site
Run final
DB sync
Customer
uses new
VIP
Renegotiate
Create Build Out Doc
QA Test
DIT
US
4 hour windows
W
UAT Deploy and QA
Go Live .xls
Go Live .xls
UAT and PROD Network Config
UAT and PROD Server Provisioning
"Missing Routes"
PROD Deploy and QA
Create Ops
Tickets
App Dev and QA
App Specification
Financial Approval
and Project Commitment
Project Estimate
Sales and
Customer
Analysis
Sales and
Delivery Risk
Analysis
Data Setup
PD
M
W
PD
D
M
PD
PD
M
TS
D M TS
HB
HB M TS
D
PD
W
M
M
M
M
M
PD
D
M
M
M
PD
D
M
TS
D
W
TS
D
D
PD
W
TS
W
Ops
Requirements VerificationOps
Requirements
Verification
Small
Batches
Ops
Requirements
Verification
Verification
Ops
Requirements
Standard Parts
Small
Batches
Verification
Small
Batches
Ops
Requirements
Verification
Verification
Standard Parts
Verification
Standard Parts
Standard Parts
Ops
Requirements
Verification
Ops
Requirements
Ops Health
Dashboard
Verification
Standard Parts
Ops Health
Dashboard
Ops Health
Dashboard
Ops Health
Dashboard
Ops Health
Dashboard
Standard Parts
Verification
Verification
Verification
Ops
Requirements
Ops
Requirements
Ops Health
Dashboard
Verification
Standard Parts
Standard Parts
Reqs
Cust.
Config
App
Spec
Project EstimateProject
Estimate
Biz Case
Approval
Build Doc
Design & Spec
Project Plan
Tickets
~8 months before
implementation starts
(and information /
requirements still
incorrect or incomplete!)
Tickets Tickets
Tickets
Ad-Hoc
Emails
-Missing details
-New technical requirements
-Missing context
Information Flow
64. Punchdown
Approvals
Parts Unlimited - High Availability for Acme Co.
Evaluate
Needs
Pro Serve
Leads
Share
Point
3 months
"Susan T."
VP of Vertical
Act Mgmt
"Pat"
Owner of
Acme Co
Act.
Acme Co.
Reqs
Cust.
Config
Pro Services
PM
Begin Contract
Negotiation
Evaluate Risk
for Deliveries to
SLA
Pro
Services
Legal
Ops
Reqs
"David"
Service Level Manager
Finance
Reporting
Project
Delivery
ExpectationBU
Owner
5 months total
Pro
Services
BA's
Write Specs for
Fulfillment
Share
Point
.doc
Discuss
Planning
Attendees
Project Kickoff
Meeting
Pro
Services
Ops
PM
App
Support
Share
Point
App
Support
Tickets
High Level
About Project
Estimate and
Priorities
"Linda"
Ops PM
Child
ticket
"Project
Estimate"
Create
Project
Estimate
Package
Systems
Networks
Security
Leads
Core Network
Provider
Share
Point
.ppt
BOM.
xls
Function
Specific
Project
Estimate
estimate
"BOM.xls"
Set
Timeline
Ops
PM
Project
Estimate
Judge
Costs &
Approval
App
Support
Partner BU
Business
Case
3 weeks
Create App
Spec
Share
Point
Tech Leads
Review App
Spec
Dev Leads
Pro Services
Pro
Services
PM
App
Spec.doc
Development
App Spec
Reqs
Status Updates
Availability
Pro
Services
Lead
Acme Co.
Share
Point
Create Build
Request
Project
Estimate
"Linda"
Ops PM
"Linda"
"Denis"
Ops PM
Add
Design
.xl
s
Ops
Engineer
"Chuck"
Ops
Specialists
1 month
Share
Point
Build.
xls
Create
Change
Tickets
> 100
Build.
xls
Ticket
System
Net
Facility
Cabling
Storage
"Linda"
Ops PM
RESET
DELIVERY
DATE!
Acme Co.
Fix
Tickets!
Senior
Ops
Engr
Create DB
Schema
Ops
DBA
Conflict
Resolution
3 weeks
BA
App
Dev
Net
Engr
Assign
Ticket
Ticket
System
Network
Ops
"Chris"
Ops
Engineer
Procure
Hardware
Procurement
SaaS
Install
Hardware
SA
Install OS
Version (2)
Jumpstart
Images
Ticket
System
Run Cabling
Ops
Stock
Clerk
Receive and
Tag
Create DB
VMs
(6)
Install
Hw Req
Cluster
Setup
Creat App
servers
Solaris Zones
(10) Websphere
NFS
Write Data
Migration
Scripts
App
DBA
UAT
US
UAT
Europe
PROD
US
PROD
Europe
F5 Rules
Network
Ops
Pro
Services
External
DNS
SSL
Certificate
Create
VIP
Create
External IPCreate
Subnet
Firewall
Rules
Status
Event
Cust.
Config
POC
Ticket
System
Create UAT
Deploy
Ticket
Middleware (code)
DBA (SQL)
Network
Approvals
"Marvin"
Middleware
Ops
Deploy EAR
Retest
App
Configure to
the data
sources
Notify
recipient in
Ticket
System
Admin
01
NFS
UAT
Cust.
ConfigPOC
App Support
Pro Services
Build
Server
EAR copied (FTP)
Promote App
Dev
Smoke
Test
App
Support
Share
Point
Test
Script
Run
Functional
Test
Test Plan
.xls
or .doc
Pro
Services
BAWrite Test Plan
Customer Sign
Off on Test
Plan
Acme Co.
"Linda"
PM
Coordinate
Operational
Readiness
Testing
UAT PROD
Acme Co.
Testing
Repeated in Prod
Middleware
DB
Migration
Re-
Sync
DB
DBA
(happened earlier)
1 Month
Create
Production
Readiness
Meeting
DR
Helpdesk
Team Leads
Apps
Ops PM
Share
Point
Ticket
System
Go
Live
Ops PM
Phone
Bridge
1 Week 2 Weeks
Turn off old
site
Run final
DB sync
Customer
uses new
VIP
Renegotiate
Create Build Out Doc
QA Test
DIT
US
4 hour windows
W
UAT Deploy and QA
Go Live .xls
Go Live .xls
UAT and PROD Network Config
UAT and PROD Server Provisioning
"Missing Routes"
PROD Deploy and QA
Create Ops
Tickets
App Dev and QA
App Specification
Financial Approval
and Project Commitment
Project Estimate
Sales and
Customer
Analysis
Sales and
Delivery Risk
Analysis
Data Setup
PD
M
W
PD
D
M
PD
PD
M
TS
D M TS
HB
HB M TS
D
PD
W
M
M
M
M
M
PD
D
M
M
M
PD
D
M
TS
D
W
TS
D
D
PD
W
TS
W
Ops
Requirements VerificationOps
Requirements
Verification
Small
Batches
Ops
Requirements
Verification
Verification
Ops
Requirements
Standard Parts
Small
Batches
Verification
Small
Batches
Ops
Requirements
Verification
Verification
Standard Parts
Verification
Standard Parts
Standard Parts
Ops
Requirements
Verification
Ops
Requirements
Ops Health
Dashboard
Verification
Standard Parts
Ops Health
Dashboard
Ops Health
Dashboard
Ops Health
Dashboard
Ops Health
Dashboard
Standard Parts
Verification
Verification
Verification
Ops
Requirements
Ops
Requirements
Ops Health
Dashboard
Verification
Standard Parts
Standard Parts
Reqs
Cust.
Config
App
Spec
Project EstimateProject
Estimate
Biz Case
Approval
Build Doc
Design & Spec
Project Plan
Tickets
~8 months before
implementation starts
(and information /
requirements still
incorrect or incomplete!)
Tickets Tickets
Tickets
Ad-Hoc
Emails
-Missing details
-New technical requirements
-Missing context
Information Flow
65. Parts Unlimited - High Availability for Acme Co.
Evaluate
Needs
Pro Serve
Leads
Share
Point
3 months
"Susan T."
VP of Vertical
Act Mgmt
"Pat"
Owner of
Acme Co
Act.
Acme Co.
Reqs
Cust.
Config
Pro Services
PM
Begin Contract
Negotiation
Evaluate Risk
for Deliveries to
SLA
Pro
Services
Legal
Ops
Reqs
"David"
Service Level Manager
Finance
Reporting
Project
Delivery
ExpectationBU
Owner
5 months total
Pro
Services
BA's
Write Specs for
Fulfillment
Share
Point
.doc
Discuss
Planning
Attendees
Project Kickoff
Meeting
Pro
Services
Ops
PM
App
Support
Share
Point
App
Support
Tickets
High Level
About Project
Estimate and
Priorities
"Linda"
Ops PM
Child
ticket
"Project
Estimate"
Create
Project
Estimate
Package
Systems
Networks
Security
Leads
Core Network
Provider
Share
Point
.ppt
BOM.
xls
Function
Specific
Project
Estimate
estimate
"BOM.xls"
Set
Timeline
Ops
PM
Project
Estimate
Judge
Costs &
Approval
App
Support
Partner BU
Business
Case
3 weeks
Create App
Spec
Share
Point
Tech Leads
Review App
Spec
Dev Leads
Pro Services
Pro
Services
PM
App
Spec.doc
Development
App Spec
Reqs
Status Updates
Availability
Pro
Services
Lead
Acme Co.
Share
Point
Create Build
Request
Project
Estimate
"Linda"
Ops PM
"Linda"
"Denis"
Ops PM
Add
Design
.xl
s
Ops
Engineer
"Chuck"
Ops
Specialists
1 month
Share
Point
Build.
xls
Create
Change
Tickets
> 100
Build.
xls
Ticket
System
Net
Facility
Cabling
Storage
"Linda"
Ops PM
RESET
DELIVERY
DATE!
Acme Co.
Fix
Tickets!
Senior
Ops
Engr
Create DB
Schema
Ops
DBA
Conflict
Resolution
3 weeks
BA
App
Dev
Net
Engr
Assign
Ticket
Ticket
System
Network
Ops
"Chris"
Ops
Engineer
Procure
Hardware
Procurement
SaaS
Install
Hardware
SA
Install OS
Version (2)
Jumpstart
Images
Ticket
System
Run Cabling
Ops
Stock
Clerk
Receive and
Tag
Create
VMs
(6)
Install
Hw Req
Cluster
Setup
Creat App
servers
Solaris Zones
(10) Websphere
UAT
US
UAT
Europe
PR
Extern
DNS
Create
Subnet
Firewall
Rules
Renegotiate
Create Build Out Doc
QA Test
DIT
US
UAT and PROD
UAT and PROD Server P
"Missing Routes"
Create Ops
Tickets
App Dev and QA
App Specification
Financial Approval
and Project Commitment
Project Estimate
Sales and
Customer
Analysis
Sales and
Delivery Risk
Analysis
Data Setup
PD
M
W
PD
D
M
PD
PD
M
TS
D M TS
HB
HB
M
M
M
PD
D
M
TS
PD
Ops
Requirements VerificationOps
Requirements
Verification
Small
Batches
Ops
Requirements
Verification
Verification
Ops
Requirements
Standard Parts
Small
Batches
Verification
Small
Batches
Ops
Requirements
Verification
Verification
Standard Parts
Verification
Standard Parts
Stand
Ops Health
Dashboard
Ops He
Dashbo
Ops Health
Dashboard
Stand
Standard Parts
Reqs
Cust.
Config
App
Spec
Project EstimateProject
Estimate
Biz Case
Approval
Build Doc
Design & Spec
Project Plan
Tickets
~8 months before
implementation starts
(and information /
requirements still
incorrect or incomplete!)
Tickets
Information Flow
66. Parts Unlimited - High Availability for Acme Co.
Evaluate
Needs
Pro Serve
Leads
Share
Point
3 months
"Susan T."
VP of Vertical
Act Mgmt
"Pat"
Owner of
Acme Co
Act.
Acme Co.
Reqs
Cust.
Config
Pro Services
PM
Begin Contract
Negotiation
Evaluate Risk
for Deliveries to
SLA
Pro
Services
Legal
Ops
Reqs
"David"
Service Level Manager
Finance
Reporting
Project
Delivery
ExpectationBU
Owner
5 months total
Pro
Services
BA's
Write Specs for
Fulfillment
Share
Point
.doc
Discuss
Planning
Attendees
Project Kickoff
Meeting
Pro
Services
Ops
PM
App
Support
Share
Point
App
Support
Tickets
High Level
About Project
Estimate and
Priorities
"Linda"
Ops PM
Child
ticket
"Project
Estimate"
Create
Project
Estimate
Package
Systems
Networks
Security
Leads
Core Network
Provider
Share
Point
.ppt
BOM.
xls
Function
Specific
Project
Estimate
estimate
"BOM.xls"
Set
Timeline
Ops
PM
Project
Estimate
Judge
Costs &
Approval
App
Support
Partner BU
Business
Case
3 weeks
Create App
Spec
Share
Point
Tech Leads
Review App
Spec
Dev Leads
Pro Services
Pro
Services
PM
App
Spec.doc
Development
App Spec
Reqs
Status Updates
Availability
Pro
Services
Lead
Acme Co.
Share
Point
Create Build
Request
Project
Estimate
"Linda"
Ops PM
"Linda"
"Denis"
Ops PM
Add
Design
.xl
s
Ops
Engineer
"Chuck"
Ops
Specialists
1 month
Share
Point
Build.
xls
Create
Change
Tickets
> 100
Build.
xls
Ticket
System
Net
Facility
Cabling
Storage
"Linda"
Ops PM
RESET
DELIVERY
DATE!
Acme Co.
Fix
Tickets!
Senior
Ops
Engr
Create DB
Schema
Ops
DBA
Conflict
Resolution
3 weeks
BA
App
Dev
Net
Engr
Assign
Ticket
Ticket
System
Network
Ops
"Chris"
Ops
Engineer
Procure
Hardware
Procurement
SaaS
Install
Hardware
SA
Install OS
Version (2)
Jumpstart
Images
Ticket
System
Run Cabling
Ops
Stock
Clerk
Receive and
Tag
Create
VMs
(6)
Install
Hw Req
Cluster
Setup
Creat App
servers
Solaris Zones
(10) Websphere
UAT
US
UAT
Europe
PR
Extern
DNS
Create
Subnet
Firewall
Rules
Renegotiate
Create Build Out Doc
QA Test
DIT
US
UAT and PROD
UAT and PROD Server P
"Missing Routes"
Create Ops
Tickets
App Dev and QA
App Specification
Financial Approval
and Project Commitment
Project Estimate
Sales and
Customer
Analysis
Sales and
Delivery Risk
Analysis
Data Setup
PD
M
W
PD
D
M
PD
PD
M
TS
D M TS
HB
HB
M
M
M
PD
D
M
TS
PD
Ops
Requirements VerificationOps
Requirements
Verification
Small
Batches
Ops
Requirements
Verification
Verification
Ops
Requirements
Standard Parts
Small
Batches
Verification
Small
Batches
Ops
Requirements
Verification
Verification
Standard Parts
Verification
Standard Parts
Stand
Ops Health
Dashboard
Ops He
Dashbo
Ops Health
Dashboard
Stand
Standard Parts
Reqs
Cust.
Config
App
Spec
Project EstimateProject
Estimate
Biz Case
Approval
Build Doc
Design & Spec
Project Plan
Tickets
~8 months before
implementation starts
(and information /
requirements still
incorrect or incomplete!)
Tickets
Information Flow
+ Work in small batches
+ Early Ops Involvement
+ Standardized Catalog
+ Plan and Design by Those Who Do
67. Punchdown
Approvals
Parts Unlimited - High Availability for Acme Co.
Evaluate
Needs
Pro Serve
Leads
Share
Point
3 months
"Susan T."
VP of Vertical
Act Mgmt
"Pat"
Owner of
Acme Co
Act.
Acme Co.
Reqs
Cust.
Config
Pro Services
PM
Begin Contract
Negotiation
Evaluate Risk
for Deliveries to
SLA
Pro
Services
Legal
Ops
Reqs
"David"
Service Level Manager
Finance
Reporting
Project
Delivery
ExpectationBU
Owner
5 months total
Pro
Services
BA's
Write Specs for
Fulfillment
Share
Point
.doc
Discuss
Planning
Attendees
Project Kickoff
Meeting
Pro
Services
Ops
PM
App
Support
Share
Point
App
Support
Tickets
High Level
About Project
Estimate and
Priorities
"Linda"
Ops PM
Child
ticket
"Project
Estimate"
Create
Project
Estimate
Package
Systems
Networks
Security
Leads
Core Network
Provider
Share
Point
.ppt
BOM.
xls
Function
Specific
Project
Estimate
estimate
"BOM.xls"
Set
Timeline
Ops
PM
Project
Estimate
Judge
Costs &
Approval
App
Support
Partner BU
Business
Case
3 weeks
Create App
Spec
Share
Point
Tech Leads
Review App
Spec
Dev Leads
Pro Services
Pro
Services
PM
App
Spec.doc
Development
App Spec
Reqs
Status Updates
Availability
Pro
Services
Lead
Acme Co.
Share
Point
Create Build
Request
Project
Estimate
"Linda"
Ops PM
"Linda"
"Denis"
Ops PM
Add
Design
.xl
s
Ops
Engineer
"Chuck"
Ops
Specialists
1 month
Share
Point
Build.
xls
Create
Change
Tickets
> 100
Build.
xls
Ticket
System
Net
Facility
Cabling
Storage
"Linda"
Ops PM
RESET
DELIVERY
DATE!
Acme Co.
Fix
Tickets!
Senior
Ops
Engr
Create DB
Schema
Ops
DBA
Conflict
Resolution
3 weeks
BA
App
Dev
Net
Engr
Assign
Ticket
Ticket
System
Network
Ops
"Chris"
Ops
Engineer
Procure
Hardware
Procurement
SaaS
Install
Hardware
SA
Install OS
Version (2)
Jumpstart
Images
Ticket
System
Run Cabling
Ops
Stock
Clerk
Receive and
Tag
Create DB
VMs
(6)
Install
Hw Req
Cluster
Setup
Creat App
servers
Solaris Zones
(10) Websphere
NFS
Write Data
Migration
Scripts
App
DBA
UAT
US
UAT
Europe
PROD
US
PROD
Europe
F5 Rules
Network
Ops
Pro
Services
External
DNS
SSL
Certificate
Create
VIP
Create
External IPCreate
Subnet
Firewall
Rules
Status
Event
Cust.
Config
POC
Ticket
System
Create UAT
Deploy
Ticket
Middleware (code)
DBA (SQL)
Network
Approvals
"Marvin"
Middleware
Ops
Deploy EAR
Retest
App
Configure to
the data
sources
Notify
recipient in
Ticket
System
Admin
01
NFS
UAT
Cust.
ConfigPOC
App Support
Pro Services
Build
Server
EAR copied (FTP)
Promote App
Dev
Smoke
Test
App
Support
Share
Point
Test
Script
Run
Functional
Test
Test Plan
.xls
or .doc
Pro
Services
BAWrite Test Plan
Customer Sign
Off on Test
Plan
Acme Co.
"Linda"
PM
Coordinate
Operational
Readiness
Testing
UAT PROD
Acme Co.
Testing
Repeated in Prod
Middleware
DB
Migration
Re-
Sync
DB
DBA
(happened earlier)
1 Month
Create
Production
Readiness
Meeting
DR
Helpdesk
Team Leads
Apps
Ops PM
Share
Point
Ticket
System
Go
Live
Ops PM
Phone
Bridge
1 Week 2 Weeks
Turn off old
site
Run final
DB sync
Customer
uses new
VIP
Renegotiate
Create Build Out Doc
QA Test
DIT
US
4 hour windows
W
UAT Deploy and QA
Go Live .xls
Go Live .xls
UAT and PROD Network Config
UAT and PROD Server Provisioning
"Missing Routes"
PROD Deploy and QA
Create Ops
Tickets
App Dev and QA
App Specification
Financial Approval
and Project Commitment
Project Estimate
Sales and
Customer
Analysis
Sales and
Delivery Risk
Analysis
Data Setup
PD
M
W
PD
D
M
PD
PD
M
TS
D M TS
HB
HB M TS
D
PD
W
M
M
M
M
M
PD
D
M
M
M
PD
D
M
TS
D
W
TS
D
D
PD
W
TS
W
Ops
Requirements VerificationOps
Requirements
Verification
Small
Batches
Ops
Requirements
Verification
Verification
Ops
Requirements
Standard Parts
Small
Batches
Verification
Small
Batches
Ops
Requirements
Verification
Verification
Standard Parts
Verification
Standard Parts
Standard Parts
Ops
Requirements
Verification
Ops
Requirements
Ops Health
Dashboard
Verification
Standard Parts
Ops Health
Dashboard
Ops Health
Dashboard
Ops Health
Dashboard
Ops Health
Dashboard
Standard Parts
Verification
Verification
Verification
Ops
Requirements
Ops
Requirements
Ops Health
Dashboard
Verification
Standard Parts
Standard Parts
Reqs
Cust.
Config
App
Spec
Project EstimateProject
Estimate
Biz Case
Approval
Build Doc
Design & Spec
Project Plan
Tickets
~8 months before
implementation starts
(and information /
requirements still
incorrect or incomplete!)
Tickets Tickets
Tickets
Ad-Hoc
Emails
-Missing details
-New technical requirements
-Missing context
Information Flow
68. Punchdown
Approvals
Parts Unlimited - High Availability for Acme Co.
Evaluate
Needs
Pro Serve
Leads
Share
Point
3 months
"Susan T."
VP of Vertical
Act Mgmt
"Pat"
Owner of
Acme Co
Act.
Acme Co.
Reqs
Cust.
Config
Pro Services
PM
Begin Contract
Negotiation
Evaluate Risk
for Deliveries to
SLA
Pro
Services
Legal
Ops
Reqs
"David"
Service Level Manager
Finance
Reporting
Project
Delivery
ExpectationBU
Owner
5 months total
Pro
Services
BA's
Write Specs for
Fulfillment
Share
Point
.doc
Discuss
Planning
Attendees
Project Kickoff
Meeting
Pro
Services
Ops
PM
App
Support
Share
Point
App
Support
Tickets
High Level
About Project
Estimate and
Priorities
"Linda"
Ops PM
Child
ticket
"Project
Estimate"
Create
Project
Estimate
Package
Systems
Networks
Security
Leads
Core Network
Provider
Share
Point
.ppt
BOM.
xls
Function
Specific
Project
Estimate
estimate
"BOM.xls"
Set
Timeline
Ops
PM
Project
Estimate
Judge
Costs &
Approval
App
Support
Partner BU
Business
Case
3 weeks
Create App
Spec
Share
Point
Tech Leads
Review App
Spec
Dev Leads
Pro Services
Pro
Services
PM
App
Spec.doc
Development
App Spec
Reqs
Status Updates
Availability
Pro
Services
Lead
Acme Co.
Share
Point
Create Build
Request
Project
Estimate
"Linda"
Ops PM
"Linda"
"Denis"
Ops PM
Add
Design
.xl
s
Ops
Engineer
"Chuck"
Ops
Specialists
1 month
Share
Point
Build.
xls
Create
Change
Tickets
> 100
Build.
xls
Ticket
System
Net
Facility
Cabling
Storage
"Linda"
Ops PM
RESET
DELIVERY
DATE!
Acme Co.
Fix
Tickets!
Senior
Ops
Engr
Create DB
Schema
Ops
DBA
Conflict
Resolution
3 weeks
BA
App
Dev
Net
Engr
Assign
Ticket
Ticket
System
Network
Ops
"Chris"
Ops
Engineer
Procure
Hardware
Procurement
SaaS
Install
Hardware
SA
Install OS
Version (2)
Jumpstart
Images
Ticket
System
Run Cabling
Ops
Stock
Clerk
Receive and
Tag
Create DB
VMs
(6)
Install
Hw Req
Cluster
Setup
Creat App
servers
Solaris Zones
(10) Websphere
NFS
Write Data
Migration
Scripts
App
DBA
UAT
US
UAT
Europe
PROD
US
PROD
Europe
F5 Rules
Network
Ops
Pro
Services
External
DNS
SSL
Certificate
Create
VIP
Create
External IPCreate
Subnet
Firewall
Rules
Status
Event
Cust.
Config
POC
Ticket
System
Create UAT
Deploy
Ticket
Middleware (code)
DBA (SQL)
Network
Approvals
"Marvin"
Middleware
Ops
Deploy EAR
Retest
App
Configure to
the data
sources
Notify
recipient in
Ticket
System
Admin
01
NFS
UAT
Cust.
ConfigPOC
App Support
Pro Services
Build
Server
EAR copied (FTP)
Promote App
Dev
Smoke
Test
App
Support
Share
Point
Test
Script
Run
Functional
Test
Test Plan
.xls
or .doc
Pro
Services
BAWrite Test Plan
Customer Sign
Off on Test
Plan
Acme Co.
"Linda"
PM
Coordinate
Operational
Readiness
Testing
UAT PROD
Acme Co.
Testing
Repeated in Prod
Middleware
DB
Migration
Re-
Sync
DB
DBA
(happened earlier)
1 Month
Create
Production
Readiness
Meeting
DR
Helpdesk
Team Leads
Apps
Ops PM
Share
Point
Ticket
System
Go
Live
Ops PM
Phone
Bridge
1 Week 2 Weeks
Turn off old
site
Run final
DB sync
Customer
uses new
VIP
Renegotiate
Create Build Out Doc
QA Test
DIT
US
4 hour windows
W
UAT Deploy and QA
Go Live .xls
Go Live .xls
UAT and PROD Network Config
UAT and PROD Server Provisioning
"Missing Routes"
PROD Deploy and QA
Create Ops
Tickets
App Dev and QA
App Specification
Financial Approval
and Project Commitment
Project Estimate
Sales and
Customer
Analysis
Sales and
Delivery Risk
Analysis
Data Setup
PD
M
W
PD
D
M
PD
PD
M
TS
D M TS
HB
HB M TS
D
PD
W
M
M
M
M
M
PD
D
M
M
M
PD
D
M
TS
D
W
TS
D
D
PD
W
TS
W
Ops
Requirements VerificationOps
Requirements
Verification
Small
Batches
Ops
Requirements
Verification
Verification
Ops
Requirements
Standard Parts
Small
Batches
Verification
Small
Batches
Ops
Requirements
Verification
Verification
Standard Parts
Verification
Standard Parts
Standard Parts
Ops
Requirements
Verification
Ops
Requirements
Ops Health
Dashboard
Verification
Standard Parts
Ops Health
Dashboard
Ops Health
Dashboard
Ops Health
Dashboard
Ops Health
Dashboard
Standard Parts
Verification
Verification
Verification
Ops
Requirements
Ops
Requirements
Ops Health
Dashboard
Verification
Standard Parts
Standard Parts
Reqs
Cust.
Config
App
Spec
Project EstimateProject
Estimate
Biz Case
Approval
Build Doc
Design & Spec
Project Plan
Tickets
~8 months before
implementation starts
(and information /
requirements still
incorrect or incomplete!)
Tickets Tickets
Tickets
Ad-Hoc
Emails
-Missing details
-New technical requirements
-Missing context
Information Flow
69. eate
oject
mate
kage
Systems
Networks
Security
Leads
Core Network
Provider
.ppt
BOM.
xls
Function
Specific
Judge
Costs &
Approval
App
Support
Partner BU
Business
Case
3 weeks
Create App
Spec
Share
Point
Tech Leads
Review App
Spec
Dev Leads
Pro Services
Pro
Services
PM
App
Spec.doc
Development
App Spec
Reqs
Status Updates
Availability
Pro
Services
Lead
Acme Co.
Share
Point
Create Build
Request
Project
Estimate
"Linda"
Ops PM
"Linda"
"Denis"
Ops PM
Add
Design
.xl
s
Ops
Engineer
"Chuck"
Ops
Specialists
1 month
Share
Point
Build.
xls
Create
Change
Tickets
> 100
Build.
xls
Ticket
System
Net
Facility
Cabling
Storage
"Linda"
Ops PM
RESET
DELIVERY
DATE!
Acme Co.
Fix
Tickets!
Senior
Ops
Engr
Create DB
Schema
Ops
DBA
Conflict
Resolution
3 weeks
BA
App
Dev
Net
Engr
Assign
Ticket
Ticket
System
Network
Ops
"Chris"
Ops
Engineer
Procure
Hardware
Procurement
SaaS
Install
Hardware
SA
Install OS
Version (2)
Jumpstart
Images
Ticket
System
Run Cabling
Ops
Stock
Clerk
Receive and
Tag
Create DB
VMs
(6)
Install
Hw Req
Cluster
Setup
Creat App
servers
Solaris Zones
(10) Websphere
NFS
Write Data
Migration
Scripts
App
DBA
UAT
US
UAT
Europe
PROD
US
PROD
Europe
F5 Rules
Network
Ops
Pro
Services
External
DNS
SSL
Certificate
Create
VIP
Create
External IPCreate
Subnet
Firewall
Rules
Status
Event
Cust.
Config
POC
Ticket
System
Create UAT
Deploy
Ticket
Middleware (code)
DBA (SQL)
Network
Approvals
"Marvin"
Middleware
Ops
Deploy EAR
Retest
App
Configure to
the data
sources
Notify
recipient in
Ticket
System
Create Build Out Doc
QA Test
DIT
US
UAT and PROD Network Config
UAT and PROD Server Provisioning
"Missing Routes"
Create Ops
Tickets
App Dev and QA
App Specification
val
tment
imate
Data Setup
D
PD
M
TS
D M TS
HB
HB M TS
D
PD
W
M
M
M
M
M
PD
D
M
TS
D
D
PD
TS
W
Small
Batches
Ops
Requirements
Verification
Verification
Ops
Requirements
Standard Parts
Small
Batches
Verification
Small
Batches
Ops
Requirements
Verification
Verification
Standard Parts
Verification
Standard Parts
Standard Parts
Ops
Requirements
Verification
Ops
Requirements
Ops Health
Dashboard
Verific
Standard Parts
Ops Hea
Dashbo
Ops Health
Dashboard
Ops Health
Dashboard
Ops Health
Dashboard
Standard Parts
Standard Parts
~8 months before
implementation starts
(and information /
70. eate
oject
mate
kage
Systems
Networks
Security
Leads
Core Network
Provider
.ppt
BOM.
xls
Function
Specific
Judge
Costs &
Approval
App
Support
Partner BU
Business
Case
3 weeks
Create App
Spec
Share
Point
Tech Leads
Review App
Spec
Dev Leads
Pro Services
Pro
Services
PM
App
Spec.doc
Development
App Spec
Reqs
Status Updates
Availability
Pro
Services
Lead
Acme Co.
Share
Point
Create Build
Request
Project
Estimate
"Linda"
Ops PM
"Linda"
"Denis"
Ops PM
Add
Design
.xl
s
Ops
Engineer
"Chuck"
Ops
Specialists
1 month
Share
Point
Build.
xls
Create
Change
Tickets
> 100
Build.
xls
Ticket
System
Net
Facility
Cabling
Storage
"Linda"
Ops PM
RESET
DELIVERY
DATE!
Acme Co.
Fix
Tickets!
Senior
Ops
Engr
Create DB
Schema
Ops
DBA
Conflict
Resolution
3 weeks
BA
App
Dev
Net
Engr
Assign
Ticket
Ticket
System
Network
Ops
"Chris"
Ops
Engineer
Procure
Hardware
Procurement
SaaS
Install
Hardware
SA
Install OS
Version (2)
Jumpstart
Images
Ticket
System
Run Cabling
Ops
Stock
Clerk
Receive and
Tag
Create DB
VMs
(6)
Install
Hw Req
Cluster
Setup
Creat App
servers
Solaris Zones
(10) Websphere
NFS
Write Data
Migration
Scripts
App
DBA
UAT
US
UAT
Europe
PROD
US
PROD
Europe
F5 Rules
Network
Ops
Pro
Services
External
DNS
SSL
Certificate
Create
VIP
Create
External IPCreate
Subnet
Firewall
Rules
Status
Event
Cust.
Config
POC
Ticket
System
Create UAT
Deploy
Ticket
Middleware (code)
DBA (SQL)
Network
Approvals
"Marvin"
Middleware
Ops
Deploy EAR
Retest
App
Configure to
the data
sources
Notify
recipient in
Ticket
System
Create Build Out Doc
QA Test
DIT
US
UAT and PROD Network Config
UAT and PROD Server Provisioning
"Missing Routes"
Create Ops
Tickets
App Dev and QA
App Specification
val
tment
imate
Data Setup
D
PD
M
TS
D M TS
HB
HB M TS
D
PD
W
M
M
M
M
M
PD
D
M
TS
D
D
PD
TS
W
Small
Batches
Ops
Requirements
Verification
Verification
Ops
Requirements
Standard Parts
Small
Batches
Verification
Small
Batches
Ops
Requirements
Verification
Verification
Standard Parts
Verification
Standard Parts
Standard Parts
Ops
Requirements
Verification
Ops
Requirements
Ops Health
Dashboard
Verific
Standard Parts
Ops Hea
Dashbo
Ops Health
Dashboard
Ops Health
Dashboard
Ops Health
Dashboard
Standard Parts
Standard Parts
~8 months before
implementation starts
(and information /
+ GTM/LTM in Early
Environments
71. Punchdown
Approvals
Parts Unlimited - High Availability for Acme Co.
Evaluate
Needs
Pro Serve
Leads
Share
Point
3 months
"Susan T."
VP of Vertical
Act Mgmt
"Pat"
Owner of
Acme Co
Act.
Acme Co.
Reqs
Cust.
Config
Pro Services
PM
Begin Contract
Negotiation
Evaluate Risk
for Deliveries to
SLA
Pro
Services
Legal
Ops
Reqs
"David"
Service Level Manager
Finance
Reporting
Project
Delivery
ExpectationBU
Owner
5 months total
Pro
Services
BA's
Write Specs for
Fulfillment
Share
Point
.doc
Discuss
Planning
Attendees
Project Kickoff
Meeting
Pro
Services
Ops
PM
App
Support
Share
Point
App
Support
Tickets
High Level
About Project
Estimate and
Priorities
"Linda"
Ops PM
Child
ticket
"Project
Estimate"
Create
Project
Estimate
Package
Systems
Networks
Security
Leads
Core Network
Provider
Share
Point
.ppt
BOM.
xls
Function
Specific
Project
Estimate
estimate
"BOM.xls"
Set
Timeline
Ops
PM
Project
Estimate
Judge
Costs &
Approval
App
Support
Partner BU
Business
Case
3 weeks
Create App
Spec
Share
Point
Tech Leads
Review App
Spec
Dev Leads
Pro Services
Pro
Services
PM
App
Spec.doc
Development
App Spec
Reqs
Status Updates
Availability
Pro
Services
Lead
Acme Co.
Share
Point
Create Build
Request
Project
Estimate
"Linda"
Ops PM
"Linda"
"Denis"
Ops PM
Add
Design
.xl
s
Ops
Engineer
"Chuck"
Ops
Specialists
1 month
Share
Point
Build.
xls
Create
Change
Tickets
> 100
Build.
xls
Ticket
System
Net
Facility
Cabling
Storage
"Linda"
Ops PM
RESET
DELIVERY
DATE!
Acme Co.
Fix
Tickets!
Senior
Ops
Engr
Create DB
Schema
Ops
DBA
Conflict
Resolution
3 weeks
BA
App
Dev
Net
Engr
Assign
Ticket
Ticket
System
Network
Ops
"Chris"
Ops
Engineer
Procure
Hardware
Procurement
SaaS
Install
Hardware
SA
Install OS
Version (2)
Jumpstart
Images
Ticket
System
Run Cabling
Ops
Stock
Clerk
Receive and
Tag
Create DB
VMs
(6)
Install
Hw Req
Cluster
Setup
Creat App
servers
Solaris Zones
(10) Websphere
NFS
Write Data
Migration
Scripts
App
DBA
UAT
US
UAT
Europe
PROD
US
PROD
Europe
F5 Rules
Network
Ops
Pro
Services
External
DNS
SSL
Certificate
Create
VIP
Create
External IPCreate
Subnet
Firewall
Rules
Status
Event
Cust.
Config
POC
Ticket
System
Create UAT
Deploy
Ticket
Middleware (code)
DBA (SQL)
Network
Approvals
"Marvin"
Middleware
Ops
Deploy EAR
Retest
App
Configure to
the data
sources
Notify
recipient in
Ticket
System
Admin
01
NFS
UAT
Cust.
ConfigPOC
App Support
Pro Services
Build
Server
EAR copied (FTP)
Promote App
Dev
Smoke
Test
App
Support
Share
Point
Test
Script
Run
Functional
Test
Test Plan
.xls
or .doc
Pro
Services
BAWrite Test Plan
Customer Sign
Off on Test
Plan
Acme Co.
"Linda"
PM
Coordinate
Operational
Readiness
Testing
UAT PROD
Acme Co.
Testing
Repeated in Prod
Middleware
DB
Migration
Re-
Sync
DB
DBA
(happened earlier)
1 Month
Create
Production
Readiness
Meeting
DR
Helpdesk
Team Leads
Apps
Ops PM
Share
Point
Ticket
System
Go
Live
Ops PM
Phone
Bridge
1 Week 2 Weeks
Turn off old
site
Run final
DB sync
Customer
uses new
VIP
Renegotiate
Create Build Out Doc
QA Test
DIT
US
4 hour windows
W
UAT Deploy and QA
Go Live .xls
Go Live .xls
UAT and PROD Network Config
UAT and PROD Server Provisioning
"Missing Routes"
PROD Deploy and QA
Create Ops
Tickets
App Dev and QA
App Specification
Financial Approval
and Project Commitment
Project Estimate
Sales and
Customer
Analysis
Sales and
Delivery Risk
Analysis
Data Setup
PD
M
W
PD
D
M
PD
PD
M
TS
D M TS
HB
HB M TS
D
PD
W
M
M
M
M
M
PD
D
M
M
M
PD
D
M
TS
D
W
TS
D
D
PD
W
TS
W
Ops
Requirements VerificationOps
Requirements
Verification
Small
Batches
Ops
Requirements
Verification
Verification
Ops
Requirements
Standard Parts
Small
Batches
Verification
Small
Batches
Ops
Requirements
Verification
Verification
Standard Parts
Verification
Standard Parts
Standard Parts
Ops
Requirements
Verification
Ops
Requirements
Ops Health
Dashboard
Verification
Standard Parts
Ops Health
Dashboard
Ops Health
Dashboard
Ops Health
Dashboard
Ops Health
Dashboard
Standard Parts
Verification
Verification
Verification
Ops
Requirements
Ops
Requirements
Ops Health
Dashboard
Verification
Standard Parts
Standard Parts
Reqs
Cust.
Config
App
Spec
Project EstimateProject
Estimate
Biz Case
Approval
Build Doc
Design & Spec
Project Plan
Tickets
~8 months before
implementation starts
(and information /
requirements still
incorrect or incomplete!)
Tickets Tickets
Tickets
Ad-Hoc
Emails
-Missing details
-New technical requirements
-Missing context
Information Flow
72. Punchdown
Approvals
Parts Unlimited - High Availability for Acme Co.
Evaluate
Needs
Pro Serve
Leads
Share
Point
3 months
"Susan T."
VP of Vertical
Act Mgmt
"Pat"
Owner of
Acme Co
Act.
Acme Co.
Reqs
Cust.
Config
Pro Services
PM
Begin Contract
Negotiation
Evaluate Risk
for Deliveries to
SLA
Pro
Services
Legal
Ops
Reqs
"David"
Service Level Manager
Finance
Reporting
Project
Delivery
ExpectationBU
Owner
5 months total
Pro
Services
BA's
Write Specs for
Fulfillment
Share
Point
.doc
Discuss
Planning
Attendees
Project Kickoff
Meeting
Pro
Services
Ops
PM
App
Support
Share
Point
App
Support
Tickets
High Level
About Project
Estimate and
Priorities
"Linda"
Ops PM
Child
ticket
"Project
Estimate"
Create
Project
Estimate
Package
Systems
Networks
Security
Leads
Core Network
Provider
Share
Point
.ppt
BOM.
xls
Function
Specific
Project
Estimate
estimate
"BOM.xls"
Set
Timeline
Ops
PM
Project
Estimate
Judge
Costs &
Approval
App
Support
Partner BU
Business
Case
3 weeks
Create App
Spec
Share
Point
Tech Leads
Review App
Spec
Dev Leads
Pro Services
Pro
Services
PM
App
Spec.doc
Development
App Spec
Reqs
Status Updates
Availability
Pro
Services
Lead
Acme Co.
Share
Point
Create Build
Request
Project
Estimate
"Linda"
Ops PM
"Linda"
"Denis"
Ops PM
Add
Design
.xl
s
Ops
Engineer
"Chuck"
Ops
Specialists
1 month
Share
Point
Build.
xls
Create
Change
Tickets
> 100
Build.
xls
Ticket
System
Net
Facility
Cabling
Storage
"Linda"
Ops PM
RESET
DELIVERY
DATE!
Acme Co.
Fix
Tickets!
Senior
Ops
Engr
Create DB
Schema
Ops
DBA
Conflict
Resolution
3 weeks
BA
App
Dev
Net
Engr
Assign
Ticket
Ticket
System
Network
Ops
"Chris"
Ops
Engineer
Procure
Hardware
Procurement
SaaS
Install
Hardware
SA
Install OS
Version (2)
Jumpstart
Images
Ticket
System
Run Cabling
Ops
Stock
Clerk
Receive and
Tag
Create DB
VMs
(6)
Install
Hw Req
Cluster
Setup
Creat App
servers
Solaris Zones
(10) Websphere
NFS
Write Data
Migration
Scripts
App
DBA
UAT
US
UAT
Europe
PROD
US
PROD
Europe
F5 Rules
Network
Ops
Pro
Services
External
DNS
SSL
Certificate
Create
VIP
Create
External IPCreate
Subnet
Firewall
Rules
Status
Event
Cust.
Config
POC
Ticket
System
Create UAT
Deploy
Ticket
Middleware (code)
DBA (SQL)
Network
Approvals
"Marvin"
Middleware
Ops
Deploy EAR
Retest
App
Configure to
the data
sources
Notify
recipient in
Ticket
System
Admin
01
NFS
UAT
Cust.
ConfigPOC
App Support
Pro Services
Build
Server
EAR copied (FTP)
Promote App
Dev
Smoke
Test
App
Support
Share
Point
Test
Script
Run
Functional
Test
Test Plan
.xls
or .doc
Pro
Services
BAWrite Test Plan
Customer Sign
Off on Test
Plan
Acme Co.
"Linda"
PM
Coordinate
Operational
Readiness
Testing
UAT PROD
Acme Co.
Testing
Repeated in Prod
Middleware
DB
Migration
Re-
Sync
DB
DBA
(happened earlier)
1 Month
Create
Production
Readiness
Meeting
DR
Helpdesk
Team Leads
Apps
Ops PM
Share
Point
Ticket
System
Go
Live
Ops PM
Phone
Bridge
1 Week 2 Weeks
Turn off old
site
Run final
DB sync
Customer
uses new
VIP
Renegotiate
Create Build Out Doc
QA Test
DIT
US
4 hour windows
W
UAT Deploy and QA
Go Live .xls
Go Live .xls
UAT and PROD Network Config
UAT and PROD Server Provisioning
"Missing Routes"
PROD Deploy and QA
Create Ops
Tickets
App Dev and QA
App Specification
Financial Approval
and Project Commitment
Project Estimate
Sales and
Customer
Analysis
Sales and
Delivery Risk
Analysis
Data Setup
PD
M
W
PD
D
M
PD
PD
M
TS
D M TS
HB
HB M TS
D
PD
W
M
M
M
M
M
PD
D
M
M
M
PD
D
M
TS
D
W
TS
D
D
PD
W
TS
W
Ops
Requirements VerificationOps
Requirements
Verification
Small
Batches
Ops
Requirements
Verification
Verification
Ops
Requirements
Standard Parts
Small
Batches
Verification
Small
Batches
Ops
Requirements
Verification
Verification
Standard Parts
Verification
Standard Parts
Standard Parts
Ops
Requirements
Verification
Ops
Requirements
Ops Health
Dashboard
Verification
Standard Parts
Ops Health
Dashboard
Ops Health
Dashboard
Ops Health
Dashboard
Ops Health
Dashboard
Standard Parts
Verification
Verification
Verification
Ops
Requirements
Ops
Requirements
Ops Health
Dashboard
Verification
Standard Parts
Standard Parts
Reqs
Cust.
Config
App
Spec
Project EstimateProject
Estimate
Biz Case
Approval
Build Doc
Design & Spec
Project Plan
Tickets
~8 months before
implementation starts
(and information /
requirements still
incorrect or incomplete!)
Tickets Tickets
Tickets
Ad-Hoc
Emails
-Missing details
-New technical requirements
-Missing context
Information Flow
73. un Cabling
Receive and
Tag
Create DB
VMs
(6)
Install
Hw Req
Creat App
servers
Solaris Zones
(10) Websphere
NFS
Write Data
Migration
Scripts
App
DBA
F5 Rules
Network
Ops
Pro
Services
External
DNS
SSL
Certificate
Create
VIP
Create
External IPCreate
Subnet
Firewall
Rules
Status
Event
Cust.
Config
POC
Ticket
System
Create UAT
Deploy
Ticket
Middleware (code)
DBA (SQL)
Network
Approvals
"Marvin"
Middleware
Ops
Deploy EAR
Retest
App
Configure to
the data
sources
Notify
recipient in
Ticket
System
Admin
01
NFS
UAT
Cust.
ConfigPOC
App Support
Pro Services
Build
Server
EAR copied (FTP)
Promote App
Dev
Smoke
Test
App
Support
Share
Point
Test
Script
Run
Functional
Test
Test Plan
.xls
or .doc
Pro
Services
BAWrite Test Plan
"Linda"
PM
Coordinate
Operational
Readiness
Testing
UAT PROD
Acme Co.
Testing
Repeated in Prod
Middleware
DB
Migration
Re-
Sync
DB
DBA
1 Month
Create
Production
Readiness
Meeting
DR
He
Te
Ap
O
4 hour windows
W
UAT Deploy and QA
UAT and PROD Network Config
"Missing Routes"
PROD Deploy and QA
HB M TS
D
PD
W
M
M
M
M
PD
D
M
M
D
W
TS
D
D
W
TS
W
Verification
n
Standard Parts
Standard Parts
Ops
Requirements
Verification
Ops
Requirements
Verification
Standard Parts
Ops Health
Dashboard
Ops Health
Dashboard
Standard Parts
Verification
Verification
Verification
Ops
Requirements
Ops Health
Dashboard
Verification
Standard Parts
74. un Cabling
Receive and
Tag
Create DB
VMs
(6)
Install
Hw Req
Creat App
servers
Solaris Zones
(10) Websphere
NFS
Write Data
Migration
Scripts
App
DBA
F5 Rules
Network
Ops
Pro
Services
External
DNS
SSL
Certificate
Create
VIP
Create
External IPCreate
Subnet
Firewall
Rules
Status
Event
Cust.
Config
POC
Ticket
System
Create UAT
Deploy
Ticket
Middleware (code)
DBA (SQL)
Network
Approvals
"Marvin"
Middleware
Ops
Deploy EAR
Retest
App
Configure to
the data
sources
Notify
recipient in
Ticket
System
Admin
01
NFS
UAT
Cust.
ConfigPOC
App Support
Pro Services
Build
Server
EAR copied (FTP)
Promote App
Dev
Smoke
Test
App
Support
Share
Point
Test
Script
Run
Functional
Test
Test Plan
.xls
or .doc
Pro
Services
BAWrite Test Plan
"Linda"
PM
Coordinate
Operational
Readiness
Testing
UAT PROD
Acme Co.
Testing
Repeated in Prod
Middleware
DB
Migration
Re-
Sync
DB
DBA
1 Month
Create
Production
Readiness
Meeting
DR
He
Te
Ap
O
4 hour windows
W
UAT Deploy and QA
UAT and PROD Network Config
"Missing Routes"
PROD Deploy and QA
HB M TS
D
PD
W
M
M
M
M
PD
D
M
M
D
W
TS
D
D
W
TS
W
Verification
n
Standard Parts
Standard Parts
Ops
Requirements
Verification
Ops
Requirements
Verification
Standard Parts
Ops Health
Dashboard
Ops Health
Dashboard
Standard Parts
Verification
Verification
Verification
Ops
Requirements
Ops Health
Dashboard
Verification
Standard Parts
+ Dev provide
verification script
78. DevOps Kaizen: Designed for the Enterprise Needs
•Scale improvement quickly
•Span multiple organizational boundaries
79. DevOps Kaizen: Designed for the Enterprise Needs
•Scale improvement quickly
•Span multiple organizational boundaries
•Work with substantial numbers of legacy technologies
80. DevOps Kaizen: Designed for the Enterprise Needs
•Scale improvement quickly
•Span multiple organizational boundaries
•Work with substantial numbers of legacy technologies
•Develop your existing staff in mass
81. DevOps Kaizen: Designed for the Enterprise Needs
•Scale improvement quickly
•Span multiple organizational boundaries
•Work with substantial numbers of legacy technologies
•Develop your existing staff in mass
•Be self-funding after initial seed investment
82. “No need for this. We’ve got a big project lined up that will
replace everything and solve our problems…”
84. The “Big Bang” Transformation Reality
Start
Finish
Fear
Panic
Abort
Maybe
85. The “Big Bang” Transformation Reality
Start
Finish
Fear
Panic
Abort
Maybe
People revert to
legacy behaviors
86. “Big J” vs “Little J’s”
Start
Finish
Start
Finish
Big Bang Continuous Improvement
87. DevOps Kaizen: Let’s Recap!
Service
Delivery
Metrics
Kaizen
Program
Oversight
Planning
&
Retrospectives
Informs Informs
Countermeasures &
Blockers
Ah-ha!
OpsDev Remove
Shorten
Lead Time
Feedback
It’s about the business
Make the work visible Continuous Improvement
Actions to support improvement
