This document compares Automation for Jira to the automation capabilities that come bundled with Jira Service Desk. Automation for Jira offers significantly more advanced automation features than the standard Jira Service Desk automation, including the ability to perform complex actions on related issues, run scheduled rules, perform calculations, and integrate with various third-party tools and services. It also sees much more active development and support compared to the Jira Service Desk automation. While Jira Service Desk automation is sufficient for basic needs, Automation for Jira is recommended for teams with complex requirements or those seeking to streamline processes.
JIRA 7: New APIs, New Plugin Points, New JIRAAtlassian
It's time to rethink everything you know about JIRA add-ons. JIRA 7 introduces new technologies that make it possible to write new types of add-ons in Atlassian Connect. JIRA Ecosystem product manager Dave Meyer and development lead Filip Rogaczewski will introduce new APIs, extension points, and features to demonstrate how we're closing the gap between what you could do in JIRA Server and what's possible in JIRA Cloud.
A Journey to Enterprise Agility: Migrating 15 Atlassian Instances to Data CenterAtlassian
How do you coordinate the work of thousands of users, balance the need for teams to innovate, optimize performance, and comply with reporting standards and industry regulations?
At Johnson & Johnson we were faced with such a challenge. With 15 Atlassian application instances and tens of thousands of users, we needed to find a viable way to manage applications and our users efficiently. Come hear about our journey—the challenges, best practices, lessons learned, and ROI during one of the largest data transformation migrations we've ever embarked on.
Improve Customer Service with Automated Sales and Order Lifecycle Processes U...Atlassian
If you think running a multinational telecom company is simple or easy... well, you've never tried to do it. Logistical challenges abound! But that didn't stop Infoware Studios from streamlining the heck out of their workflows.
Join Tania van Wyk de Vries as she explains how they automated end-to-end sales and order fulfillment using Jira Service Desk and Jira Core. She'll walk through the workflows step by step, pointing out the Marketplace apps, CRM integrations, reporting, and custom-built solution that now form the backbone of their system. This is your chance to shortcut the trial-and-error process and share Infoware's lessons learned with your team.
JIRA 7: New APIs, New Plugin Points, New JIRAAtlassian
It's time to rethink everything you know about JIRA add-ons. JIRA 7 introduces new technologies that make it possible to write new types of add-ons in Atlassian Connect. JIRA Ecosystem product manager Dave Meyer and development lead Filip Rogaczewski will introduce new APIs, extension points, and features to demonstrate how we're closing the gap between what you could do in JIRA Server and what's possible in JIRA Cloud.
A Journey to Enterprise Agility: Migrating 15 Atlassian Instances to Data CenterAtlassian
How do you coordinate the work of thousands of users, balance the need for teams to innovate, optimize performance, and comply with reporting standards and industry regulations?
At Johnson & Johnson we were faced with such a challenge. With 15 Atlassian application instances and tens of thousands of users, we needed to find a viable way to manage applications and our users efficiently. Come hear about our journey—the challenges, best practices, lessons learned, and ROI during one of the largest data transformation migrations we've ever embarked on.
Improve Customer Service with Automated Sales and Order Lifecycle Processes U...Atlassian
If you think running a multinational telecom company is simple or easy... well, you've never tried to do it. Logistical challenges abound! But that didn't stop Infoware Studios from streamlining the heck out of their workflows.
Join Tania van Wyk de Vries as she explains how they automated end-to-end sales and order fulfillment using Jira Service Desk and Jira Core. She'll walk through the workflows step by step, pointing out the Marketplace apps, CRM integrations, reporting, and custom-built solution that now form the backbone of their system. This is your chance to shortcut the trial-and-error process and share Infoware's lessons learned with your team.
Big Bang And Beyond: Migrating Between Server and CloudAtlassian
Whether you have an on-premise deployment of Jira like Server or Data Center, or Jira Cloud, starting from scratch is not always an option. On the other hand, the idea of migrating to another platform can be daunting as well.
In this session, we'll dive into the key considerations for your migration to keep data stable and consistent. Learn about the pros and cons between the two platforms, your migration options, and the best ways to get them done successfully and safely.
How can you do a migration on SAP PI/PO? How do you eliminate risks and make it as fast as possible?
It is some of the things that will be shared in the 7 step approach to an SAP PI Migration whether it is an upgrade or a conversion.
Integrate CI/CD Pipelines with Jira Software CloudAtlassian
Key development information, such as source code repositories, build servers, feature flag providers, and deployment services from CI/CD providers (both Cloud and On-premise), are now available in Jira Software Cloud.
Join Oliver Burn, Senior Architect for Jira Software Cloud, and learn how to integrate a new CI/CD system or leverage one of the many existing integrations for popular CI/CD providers. Discover how Jira Software gives teams the information they need to make faster, better decisions through continuous visibility.
Jira Customization: Finding the Perfect BalanceAtlassian
When it comes to customizing Jira, the possibilities can seem endless. So, what is the best way to navigate all of these options and find the best fit for your teams?
Join me to learn the do's and don'ts of Jira customization. From custom views, workflows, apps, and beyond, I will present the considerations you should take every step of the way and discuss the challenges raised by system scaling, upgrade efforts, testing environments, and more. Leave this talk with the knowledge on how to strike the perfect balance when extending the power of Jira.
A brief history of Blinkist backend time. I gave this talk at the Adidas Developer conference in Erlangen. The Adidas developer community is awesome! Go check out their Github repositories for all the project they've contributed https://github.com/adidas
From Zero to Serverless (CoderCruise 2018)Chad Green
So many times our customers need a simple routine that can be executed on a routine basis but the solution doesn’t need to be an elaborate solution without going the trouble of setting servers and other infrastructure. Serverless computer is the abstraction of servers, infrastructure, and operating systems and make getting solutions to your customer’s needs much quicker and cheaper. During this session we will look at how Azure Functions will enable you to run code on-demand without having to explicitly provision or manage infrastructure.
Stream based mobile and web event tracking backed by aws kinesisSebastian Schleicher
In these slides I introduce our open source ETL framework for stream-based mobile and web event tracking "Alchemist". You'll also learn how to easily and with little cost in-house all your event tracking thanks to some AWS tools.
Quarta puntata del MuleSoft Meetup di Milano - 22 Luglio 2021
Approfondiremo insieme a Giacomo che opzioni abbiamo per esternalizzare i log di Mule e con Gonzalo vedremo in dettaglio il modulo di Advanced Monitoring e le differenze fra le sottoscrizioni Platinum e Titanium.
Silicon Valley Grade IT and Cloud Maturity Assessment for Startup Ecosystem i...Engin Deveci, Ph.D.
This work is an effort of technologists from Ericsson and Microsoft who came together with the following goal:
Providing ITU Teknokent Ecosystem institutionalized and structured ways of improving the Startups by;
Advising startups assessing the role of IT in their business strategy
Highlighting key Silicon Valley expectations on IT assets of startups
Assessing the maturity of ITU GATE Software Startup IT assets
Using public cloud services from Microsoft (Azure), Amazon (AWS), Google (GCP) for web-scale service development and operations
Oracle JavaScript Extension Toolkit Web Components Bring Agility to App Devel...Lucas Jellema
In this slidedeck learn how Oracle JavaScript Extension Toolkit web components enable a higher level of productivity, agility, and maintainability of rich client web applications. The reusable components can be shared across pages, applications, and teams—and even across the global community. The components can be developed separately from the applications that consume them and can be deployed and updated independently. They are also well-suited to be used as the user interface for a microservice that is mashed up in a larger web application or portal. Learn the why and how of Oracle JavaScript Extension Toolkit web components, tooling to use for productivity and agility, and a proven approach for microservice UI implementation.
4 Changes We're Making to Help you be Successful in the CloudAtlassian
Are you curious about what Atlassian is doing to help you develop and run a successful business in cloud? Come find out in this lightning session with Alexandra Kassab, Senior Product Manager at Atlassian.
Have you heard of Intelligent Process Automation (IPA) yet? It may be viewed as a simple equation, IPA = BPA (Business Process Automation) + RPA (Robotics Process Automation) .
BPA represents the long standing traditional way of automating processes over the years using technology to streamline activities and tasks and RPA being the emerging technology that seeks to employ Machine Learning (ML) and Artificial Intelligence (AI) to extract repetitive and mundane handled by human actors to that of ro-“bots” who’s job it is to improve efficiencies and reduce potential errors and omissions.
In this webinar, we show you various cross sections of approaches especially around the Microsoft Stack and Independent Software Vendors (ISV’s) like K2, on how you can achieve rapid success within your organization with a combination of what you may already own and what you can easily acquire to take your work processes to the next level.
How Atlassian is Planning for the Future - Ben Center, Atlassian NYC
With over 130,000 customers, Atlassian has had to be laser-focused on the ever-changing landscape of software development, IT, and team collaboration. Acquisitions, partnerships, and product innovations have allowed Atlassian to continue supporting teams around the world. Learn about how the company is thinking about some of the challenges facing teams today, and what we have in store for the coming year.
A Round Up of Third Party Testing Apps - Miles Faulkner, Blended Perspectives
As a core tool for software development teams, Jira provides a platform for enabling and integrating testing functions as part of the SDLC. Miles Faulkner, Co-CEO of Blended Perspectives, will provide an analysis of three Jira testing apps (marketplace) to understand how they address the secret sauce of testing – how teams together identify problems and fix them quickly.
Big Bang And Beyond: Migrating Between Server and CloudAtlassian
Whether you have an on-premise deployment of Jira like Server or Data Center, or Jira Cloud, starting from scratch is not always an option. On the other hand, the idea of migrating to another platform can be daunting as well.
In this session, we'll dive into the key considerations for your migration to keep data stable and consistent. Learn about the pros and cons between the two platforms, your migration options, and the best ways to get them done successfully and safely.
How can you do a migration on SAP PI/PO? How do you eliminate risks and make it as fast as possible?
It is some of the things that will be shared in the 7 step approach to an SAP PI Migration whether it is an upgrade or a conversion.
Integrate CI/CD Pipelines with Jira Software CloudAtlassian
Key development information, such as source code repositories, build servers, feature flag providers, and deployment services from CI/CD providers (both Cloud and On-premise), are now available in Jira Software Cloud.
Join Oliver Burn, Senior Architect for Jira Software Cloud, and learn how to integrate a new CI/CD system or leverage one of the many existing integrations for popular CI/CD providers. Discover how Jira Software gives teams the information they need to make faster, better decisions through continuous visibility.
Jira Customization: Finding the Perfect BalanceAtlassian
When it comes to customizing Jira, the possibilities can seem endless. So, what is the best way to navigate all of these options and find the best fit for your teams?
Join me to learn the do's and don'ts of Jira customization. From custom views, workflows, apps, and beyond, I will present the considerations you should take every step of the way and discuss the challenges raised by system scaling, upgrade efforts, testing environments, and more. Leave this talk with the knowledge on how to strike the perfect balance when extending the power of Jira.
A brief history of Blinkist backend time. I gave this talk at the Adidas Developer conference in Erlangen. The Adidas developer community is awesome! Go check out their Github repositories for all the project they've contributed https://github.com/adidas
From Zero to Serverless (CoderCruise 2018)Chad Green
So many times our customers need a simple routine that can be executed on a routine basis but the solution doesn’t need to be an elaborate solution without going the trouble of setting servers and other infrastructure. Serverless computer is the abstraction of servers, infrastructure, and operating systems and make getting solutions to your customer’s needs much quicker and cheaper. During this session we will look at how Azure Functions will enable you to run code on-demand without having to explicitly provision or manage infrastructure.
Stream based mobile and web event tracking backed by aws kinesisSebastian Schleicher
In these slides I introduce our open source ETL framework for stream-based mobile and web event tracking "Alchemist". You'll also learn how to easily and with little cost in-house all your event tracking thanks to some AWS tools.
Quarta puntata del MuleSoft Meetup di Milano - 22 Luglio 2021
Approfondiremo insieme a Giacomo che opzioni abbiamo per esternalizzare i log di Mule e con Gonzalo vedremo in dettaglio il modulo di Advanced Monitoring e le differenze fra le sottoscrizioni Platinum e Titanium.
Silicon Valley Grade IT and Cloud Maturity Assessment for Startup Ecosystem i...Engin Deveci, Ph.D.
This work is an effort of technologists from Ericsson and Microsoft who came together with the following goal:
Providing ITU Teknokent Ecosystem institutionalized and structured ways of improving the Startups by;
Advising startups assessing the role of IT in their business strategy
Highlighting key Silicon Valley expectations on IT assets of startups
Assessing the maturity of ITU GATE Software Startup IT assets
Using public cloud services from Microsoft (Azure), Amazon (AWS), Google (GCP) for web-scale service development and operations
Oracle JavaScript Extension Toolkit Web Components Bring Agility to App Devel...Lucas Jellema
In this slidedeck learn how Oracle JavaScript Extension Toolkit web components enable a higher level of productivity, agility, and maintainability of rich client web applications. The reusable components can be shared across pages, applications, and teams—and even across the global community. The components can be developed separately from the applications that consume them and can be deployed and updated independently. They are also well-suited to be used as the user interface for a microservice that is mashed up in a larger web application or portal. Learn the why and how of Oracle JavaScript Extension Toolkit web components, tooling to use for productivity and agility, and a proven approach for microservice UI implementation.
4 Changes We're Making to Help you be Successful in the CloudAtlassian
Are you curious about what Atlassian is doing to help you develop and run a successful business in cloud? Come find out in this lightning session with Alexandra Kassab, Senior Product Manager at Atlassian.
Have you heard of Intelligent Process Automation (IPA) yet? It may be viewed as a simple equation, IPA = BPA (Business Process Automation) + RPA (Robotics Process Automation) .
BPA represents the long standing traditional way of automating processes over the years using technology to streamline activities and tasks and RPA being the emerging technology that seeks to employ Machine Learning (ML) and Artificial Intelligence (AI) to extract repetitive and mundane handled by human actors to that of ro-“bots” who’s job it is to improve efficiencies and reduce potential errors and omissions.
In this webinar, we show you various cross sections of approaches especially around the Microsoft Stack and Independent Software Vendors (ISV’s) like K2, on how you can achieve rapid success within your organization with a combination of what you may already own and what you can easily acquire to take your work processes to the next level.
How Atlassian is Planning for the Future - Ben Center, Atlassian NYC
With over 130,000 customers, Atlassian has had to be laser-focused on the ever-changing landscape of software development, IT, and team collaboration. Acquisitions, partnerships, and product innovations have allowed Atlassian to continue supporting teams around the world. Learn about how the company is thinking about some of the challenges facing teams today, and what we have in store for the coming year.
A Round Up of Third Party Testing Apps - Miles Faulkner, Blended Perspectives
As a core tool for software development teams, Jira provides a platform for enabling and integrating testing functions as part of the SDLC. Miles Faulkner, Co-CEO of Blended Perspectives, will provide an analysis of three Jira testing apps (marketplace) to understand how they address the secret sauce of testing – how teams together identify problems and fix them quickly.
Jira has it all that it takes to be a versatile project management tool. It is easy to learn, keeps up to date with the latest Agile trends and certainly, much less-expensive as a bug tracking and project management tool. By adopting Jira for business projects, enterprises can get an opportunity to become agile, if they are not so already.
A Customer Success Journey Moving From Tasktop Sync to Tasktop Integration Hu...Tasktop
TIAA fully invested in Tasktop Integration Hub with 5 new integrations in February 2018 and also recently migrated 3 integrations from Sync to Hub. During this session, I will share our journey with Hub from original reluctance to switch from Sync to eager adoption after seeing it in action last October. I plan to share our redeployment story, the benefits of Hub, and of course share my technical tips and tricks! I’ve done some interesting work with extensions and the home grown error facility I built that either fixes errors or reports them from the errors retrieved using the Hub API. I’m also looking at performing automated testing of our integrations against new versions of Hub so that I can validate and adopt new Hub features much faster.
Mark Ford
Lead Developer | Global Corporate Solutions Technology (GCST) - TIAA
As a Tasktop Hub administrator I'm always looking for ways to extend Tasktop Hub by developing dynamic extensions and utilities that export/import integrations, improve SDLC processes by synchronizing data between various software products, and reducing our overhead costs.
As a Micro Focus ALM/Quality Center administrator I'm also looking for new ways to provide a better end user experience for our QA users. This includes: implementing better procedures to perform consistent and repeatable template updates with faster turnaround, better access to reporting data, decentralized administration facilities, and tools to help our ALM support staff do their job more effectively.
As a Vivit Board of Director I look for ways to bring more value to the investments in Micro Focus Software for the more than 40,000 Vivit members around the world.
As a Vivit Carolinas co-chapter leader I look for ways to bring value to the other Vivit Carolinas chapter members through chapter events, webinars, and round tables.
Tasktop Connect 2018
connect.tasktop.com
www.tasktop.com
The Future of API Management Is ServerlessChris Munns
Gone are the days of needing to manage servers for running your API based applications, of needing to think about capacity management and the gamble of provisioning too much or too little infrastructure. By leveraging serverless API management services, you can easily build and deploy traditional REST and GraphQL based APIs without the need for provisioning or managing any servers or infrastructure. I’ll share how AWS customers are running secure APIs with high availability and automated scaling, all while significantly reducing their operational overhead, and how you can do the same.
As an enterprise, you rely on Atlassian products to not only provide individual team autonomy but also to connect and bridge teams and make your team of teams successful.
In this keynote, you’ll hear all about the new features we are bringing to our Server and Data Center offerings. You'll learn about the investments we're making to support you scaling your teams, applications, and infrastructure, and how we're setting you up for the next chapter of growth with Atlassian.
Atlassian jira как полностью раскрыть возможностиAndrew Fadeev
Atlassian jira как полностью раскрыть возможности. Jira в базовой поставке не реализует огромное количество заложенных в нее возможностей. Возникает вопрос, прав ли был Гартнер так высоко ставя её в своих "магических квадратах". Гартнер как всегда прав, но для раскрытия потенциала Jira необходимо значительное кол-во внешних плагинов. Удобно это или нет - решать Вам.
In this session, Tim Wagner, general manager of AWS Lambda and API Gateway, explores how developers can design, develop, deliver, and monitor cloud applications as they take advantage of the AWS serverless platform and developer toolset. He shares technical insights that developers can use to optimize their workflows and their use of cloud resources, which, in turn, can improve security, scalability, and availability. He also discusses common serverless patterns used by enterprises, and he dives into the operational and security features used by large and mature organizations. You will also hear from a Principal Architect of T-Mobile who will discuss how T-Mobile is driving adoption of serverless within the company.
Adopting a serverless model requires developers to adopt a new mindset. Serverless touches nearly every dimension of how developers decompose application domains, build and package code, deploy services, version releases, and manage environments. The key contributor to this shift is the notion that serverless computing relies on a much more granular decomposition of your system, requiring each function of a service to be built, deployed, and managed independently. In many respects, serverless takes the spirit of microservices to the extreme.
As serverless architectures become more popular, customers need a framework of patterns to help them identify how they can leverage AWS to deploy their workloads without managing servers or operating systems. This session describes re-usable serverless patterns while considering costs. For each pattern, we provide operational and security best practices and discuss potential pitfalls and nuances. We also discuss the considerations for moving an existing server-based workload to a serverless architecture. The patterns use services like AWS Lambda, Amazon API Gateway, Amazon Kinesis Streams, Amazon Kinesis Analytics, Amazon DynamoDB, Amazon S3, AWS Step Functions, AWS Config, AWS X-Ray, and Amazon Athena. This session can help you recognize candidates for serverless architectures in your own organizations and understand areas of potential savings and increased agility. What’s new in 2017: using X-Ray in Lambda for tracing and operational insight; a pattern on high performance computing (HPC) using Lambda at scale; how a query can be achieved using Athena; Step Functions as a way to handle orchestration for both the Automation and Batch patterns; a pattern for Security Automation using AWS Config rules to detect and automatically remediate violations of security standards; how to validate API parameters in API Gateway to protect your API back-ends; and a solid focus on CI/CD development pipelines for serverless –that includes testing, deploying, and versioning (SAM tools).
Similar to DevOps for service desk automation (20)
2. Introduction
Automation for Jira vs Service Desk Automation
We get asked quite often why we offer Automation for Jira when Jira Service Desk comes with automation as a bundled
feature. While “Free” features are great, it doesn't help when you have complex business requirements or are trying to
streamline processes in a Business or Software project. Using an App offers significant advantages over Service Desk
that will help ALL teams automate their processes and enable you to capture even more business requirements.
3. Highlights
Smart values - Smart values allow you to substitute in any value from any object that the rule has access to. E.g.
The status of the parent issue, the email address of the person that just edited the issue, or the before and after
values of an issue edit. We allow these in most fields and this allows you to do things like:
Synchronize field values between issues
Perform math functions - Days per week * Hours per day
Perform date manipulations - Set due date to 4 business days from now
Only run rule if a field matches a regex
This is only a small taste of what you can do with Smart Values.
More components - With almost 50 components to choose from you capture many more processes than with the
19 components shipped with Service Desk.
Jira Software support - You can listen for changes to Sprints and versions and also update Software fields on
issues. This allows you to automate a lot of your release processes.
Working with related issues - You aren't just restricted to just acting on the current issue, you can also branch
out and act on any related issue. E.g. For all sub-tasks set their priority to the same as the parent issue, comment
on all linked issues, or transition the Epic of this story
4. Automation for Jira Vs Jira Service Desk Automation
Automation for Jira Jira Automation
Jira Service Desk Automation
Supported ✅ ✅ By Atlassian
Cloud & Server ✅ ✅
Active development 268 issues closed in 2017 39 issues closed in 2017
Project types supported All Service Desk projects
Jira Software support ✅ ❌
Project Admins can create rules ✅ ✅
Permissions for who can create rules ✅ ❌
Service limits to protect Jira ✅ ❌
Global Rules ✅ ❌
Multi-Project Rules ✅ ❌
Customisable Rule Actor ✅ Per rule in Server ✅ Per project
Run rule as user who triggered event ❌ ✅
Triggers 19 10
Conditions 5 2
Actions 23 7
Execute rules on related issues ✅ ❌
Scheduled Rules ✅ ❌
Copy values between issues and fields ✅ ❌
Math functions / calculated fields ✅ ❌
Comprehensive smart value substitutions ✅ ❌ 9 variables in emails
Auto approve ❌ ✅
Audit logs ✅ Rule/Project/Global ✅ Rule
Integrations out of the box Stride, Slack, HipChat, Twilio, Webhooks Webhooks
Integrations in marketplace ✅ In Server ✅
Write your own integrations ✅ In Server ✅
5. Editions: Lite vs Pro
Automation for Jira is available in a number of different editions to cater for various usage scenarios. This page explains all the
differences and who each edition is for.
Edition Description Who this is for?
Automation for Jira Pro
This is the paid offering for both server
and cloud.
Any team or organisation wanting to reap
the full benefits of automation for their
process!
Automation Lite for Jira (Server)
This is the free lite offering for server
(formerly called the Jira
Automation Atlassian labs add-on). It does
not offer the ability for project admins to
create rules and also excludes many other
features of the paid version.
Small teams in server, that can't afford to
upgrade yet to paid, but wish to automate
some parts of their process.
Automation Lite for Jira (Cloud)
This is the free lite offering for cloud. It has
all the features of the paid version but is
limited to 300 rule executions per calendar
month.
Tiny teams in cloud, or larger
organisations wanting to trial Automation
for Jira for free for an extended duration.
6. Detailed Feature Comparison
Automation for Jira Pro Automation Lite for Jira (Server) Automation Lite for Jira (Cloud)
Subscription model Paid Free Free
Supported ✅ ✅ (only v3.0.0 or later) ✅
Jira Data Center ✅ ❌ N/A
Number of rule executions Unlimited Unlimited 300 per calendar month
Global rules ✅ ✅ ✨ ✅
Multi-project rules ✅ ❌ ✅
Project admin access ✅ ❌ ✅
Triggers
Field value changed ✅ ❌ ✅
Incoming webhook ✅ ❌ ✅
Issue commented ✅ ✅ ✅
Issue event ✅ ✅ ✅
Issue moved ✅ ❌ ✅
Issue linked ✅ ❌ ✅
Issue property updated ✅ ✅ ⚠️
Manual trigger ✅ ❌ ✅
Multiple issue events ✅ ✅ ✅
Scheduled ✅ ✅ ✨ ✅
SLA Threshold breached ✅ ❌ ✅
Version created ✅ ❌ ✅
Version updated ✅ ❌ ✅
Version released ✅ ❌ ✅
Work logged ✅ ❌ ✅
8. Automation for
Jira Pro
The pro version has it all - it includes
many extra triggers, conditions and
actions compared to the lite version of
Automation for Jira, that really allow your
team to automate almost every aspect of
their process! From creating issues, to
working with related issues, to advanced
webhook integrations, third party
integrations and many more!
Automation for Jira Pro also ships with
the ability for project admins to help
themselves! In the pro version any
project admin can configure automation
rules as they see fit for their team. We've
talked to many large customers and one
of the biggest problems is that the
(usually) small global admin team gets
flooded with requests from the entire
organisation to customise Jira. With
Automation for Jira global admins can
now give project admins the ability to use
the full power of Automation! We also
include fine grained permissions so that
global admins can control exactly which
project admins have this power.
9. Automation Lite for Jira (Server)
Automation Lite for Jira (Server) has a long history. It was first released by Atlassian Labs over 4 years ago as the 'Jira Automation' add-on and
has grown to over 6000 active installations in the marketplace! Being an Atlassian Labs add-on it was always offered as a free add-on, and as a
result it also received no official support and few updates since its inception 4 years ago. Its user interface has languished and a number of
bugs have snuck in over the years.
We here at Automation for Jira feel passionate about offering automation to as many teams as possible and wanted to bring a free edition of
Automation for Jira to server as well. Our goals were simple:
There's more though - We also significantly improved a number of the actions compared to the old Atlassian Labs add-on. For example, our
new assign issue action allows far greater flexibility when assigning issue to users compared to the old add-on.
Though feature limited, Automation Lite for Jira (Server) is still a powerful offering - see the full list of features available below!
Keep Automation Lite for Jira (Server) free
Provide users with the same functionality the Atlassian
Labs add-on provided
Significantly improve the user experience
10. Third party extensions
PDF Automation Plugin for Jira by
Midori
Excel Automation Plugin for Jira by
Midori
nFeed by Valiantys
Simple Tasklists by Top Shelf
Solutions
https://docs.automationforjira.com/getting-started/lite-vs-pro.html#third-party-extensions
11. Jira Service Desk
on a DevOps
SaaS Platform
Jira Service Desk on
the DevOps SaaS
platform enables teams
to deliver a better
service experience
paired with the
Enterprise-grade
features
12. Why Jira Service Desk on iTMethods’ DevOps SaaS Platform
SaaS Model
DevOps SaaS Platform runs as a flexible enterprise SaaS model, meaning your DevOps Tool requirements are tailored to your
needs on an ongoing basis 24/7.
No Resources Required
Your tools are up and running and maintained at all times, so you can focus your DevOps and application teams on work that
truly matters to the business.
Enterprise Features
A Platform that is powered by AWS. A true enterprise offering tailored to your security and hybrid environment needs.
13. Explore what Jira Service
Desk has to Offer
Jira Service Desk provides
a service desk software for
modern IT teams designed
to simplify service
experience
Fully Featured
Jira Dervice desk is enabled with self-service, automation,
SLAs, and CSAT reporting.
Collaboration with Dev teams
When you link Jira Service Desk with Jira Software, IT and
developer teams can collaborate in one place for a secure
change management and speedy incident fixes.
Improved Service Experience
Users can submit tickets and requests with ease, choose
the right service and find answers to their questions.
Simplified Processes
Jira Service Desk simplifies processes so your teams have
more time for strategic work that results in positive
business outcomes.
Team Productivity Insight
Stay in the know and keep track of your team’s overall
efficiency.
Mobile Version
Keep the workplace productivity high while on the go with
Jira Service Desk for mobile.
https://www.itmethods.com/jira-service-
desk/
14. DevOps SaaS Platform Unlocks your Key Competitive Advantages
Unleash Digital Transformation
Built on years of transforming how companies deliver software, DevOps SaaS Platform provides automation and scaling abilities and is the
fastest way to accelerate your digital transformation.
Innovate Fast
Inability to respond to business demands and deliver software fast hurts companies' ability to compete. By running your tools on DevOps SaaS
Platform, you leverage the triggers that have already been built by us, so you don't have to start from scratch.
Stay ahead with Best Practices
Get the maximum out of your tool investment. With DevOps SaaS Platform, not only your DevOps tools are always up and running, but is set
up with the right workflows and optimal automation.
Eliminate High Costs
Inefficient use of internal resources, associated infrastructure and SW licenses combined with unclear ROI can slow down company's growth.
With DevOps SaaS Platform, you get the maximum value for your investment as a custom tailored solution to your needs.
15. DevOps
Tools
Adoption
DevOps SaaS Platform is truly your one-stop-shop for all your DevOps tools
and Cloud-native application enablement needs. Choose the following
services to support your DevOps initiatives and application teams:
✓ Strategy / Roadmaps
✓ Best Practices
✓ Pipeline Implementation
✓ Work Flow Automation
✓ Additional Tool Selection
✓ Custom Integrations
https://www.itmethods.com/jira-service-desk/
16. Discover DevOps with Atlassian
- Deliver Fast. Deliver Reliably.
State of Software Today and its
challenges
What is DevOps
The DevOps way and
Atlassian
Recommendations on where to
begin
Tools for DevOps culture
DevOps Infinity loop
17. Role of DevOps
Plan – Features for Customer
Build –The software the customer needs
Run – Tests
Continuous Integration –Integrate the software
Deploy – Software to production
Run – To operate
Continuous feedback – To software team to plan next
deploy
18. Atlassian
Mission
“We believe behind every great human achievement, there is a team. Our mission is to unleash the potential in every team.”
• 8 Offices world wide, 2500+ Atlassians
• More than 68000 customers in every Industry
• Over 80% of Fortune 100 companies
‘The way software teams work has changed’
‘The new normal is the use of AGILE and GIT’.
Overall 78% report using GIT.
19. PULSE CHECK:
Do incident response times exceed SLAs?
Is Infrastructure always on fire?
Is there friction between development and operations team?
Are releases slipping?
20. DevOps
DevOps is a culture where Dev and Ops collaborate to build a faster, more reliable release pipeline. Its is underpinned by three principles,
Workflow Amplify Incidents Continuous experimentation
Visibility across groups Swarming on incidents Culture of learning
Rule of Three
Teams practicing DevOps are overachieving!
22% 24x 30x 200x
Less time on unplanned work faster recoveries from failures more frequent more frequent deployments
deployments
3x 2,555x 2015 2016
Lower change failure rate. Shorter lead times
Puppet – state of art DevOps report (2016)
21. Feature Velocity
Experiment more and release with fewer
bugs
Invest in future quality
Maximize automation to increase
thoroughput and speed in dev cycles.
Competitive Edge
Bring new features and products to markets
faster.
22. Steps to DevOps
ATLASSIAN FOR DEVELOPERS
Atlassian is the culture and collaboration layer of DevOps
Culture – A core ingredient to implementation of DevOps
Shared Responsibility – Everyone shares wins & failures
Cross pollination of teams – Building empathy and understanding
Encourage Transparency – Information is readily available
Effective communication – Teams talk to one another
ATLASSIAN playbook – Team Health monitors and Team Plays
Practises – Methods in place to thrive
Agile – Atlassian.com/agile – supports culture shift and quick reaction to change
DVCS – Quick iterations in lean DevOps. Atlassian.com/GIT
Continuous Integration – Write tests during development. Atlassian.com/Continuous-delivery
Tools - Right tools helps speed up menial tasks and defining set processes.
23. Team In Space – A DevOps story
Ops Engineer Logs Jira service desk ticket it pings the Developer in HipChat room. The ops team monitor together with dev team. The dev adds
the bug fixes in Jira service desk ticket for tracking purposes.
The development starts next sprint, team follows branching a workflow in BitBucket and development begins. Developer collaborates with
others on bug fixes and the update is made in Bamboo. Once the release is done, the fix is live on production.
Best practices -
More builds – Increase in builds per month whilst keeping engineering teams about the same size.
Generate velocity – Deploy changes faster with more confidence.
More Independence –We can move faster, more reliably, with greater sense of ownership.
24. Atlassian Integrates with key DevOps tools
– Npm, Docker, Buddybuild, Circlecl, Amazon, Microsoft Azure, Office, Gliffy, Puppet, Splunk, Saucelabs, TestFairy, Runnable,
Zendesk,(x)matters
– Splunk or saucelabs integrates the client app using (x)matters which implements amazon,puppet by automated tasks.
– Splunk - Monitoring tools – Real time searches in splunk trigger incidents in JIRA service desk with detailed operational
information and configurable levels of service.
– Alert notifications in HipChat keep right people informed.
25. Atlassian
Culture- Collaboration and complete visibility
Speed- Release faster and work smarter with automation
Resolution – Fast feedback loops and incident management
Prioritization – Manage unplanned work
With clear prioritization
Atlassian provides the tools that your software and ops teams want to use.
Atlassian Stack – A complete DevOps solution for enterprise.
26. Atlassian stack
Jira Server – Jira software, confluence, Bitbucket, Jira Service desk
Jira Cloud – HipChat, JIRA Core, Bamboo, Crucible, Fisheye, Crowd
Jira servicedesk – Capture for JIRA, Portfolio for JIRA, Team Calendars for confluence, Questions for confluence.
Premier support
Dedicated support team
Faster SLA
24/7 coverage
27. Deliver fast and
reliably with
DevOps and
Atlassian – JIRA
SOFTWARE
– High performing
teams deploy more
often with fewer
failures and faster
recovery. Get the
tools to practice
DevOps
JIRA software – Release
with confidence
- Get full visibility of the
status and progress of
upcoming releases with
JIRA software’s Release
Hub.
28. BitBucket
Speed up your workflow
No more waiting on
code review approvals.
Improve code quality
and move faster using
peer reviews via pull
requests.
29. Bamboo
Build fast, test smart,
release often
The automated builds,
tests and deployments
Together. Prevent it
“works on my machine
mentality” and release
faster, thanks to
continuous delivery with
Bamboo and its
codeDeploy and Docker
capabilities.
30. JIRA SERVICE
DESK
Fewer failures, faster
recovery –
Fast tracks problems by
having dev and ops
teams on the same jira
platforms linking Jira
software tickets to Jira
service desk incidents.
31. Confluence
Share knowledge -
Centralize post-incident
reviews and other
documentation in
confluence, with links to
Jira software and Jira
service desk tickets for
clear traceability.
32. Hipchat
Keep services always
“on”
Hipchat lets you trigger
alerts in your team room
whenever a blocker bug
or service interruption
requires immediate
action. Track incident
escalation from your
desktop, mobile and
wearable devices.
https://valiantys.com/en/devops-with-
atlassian/#/home
33. How Atlassian does DevOps
Why DevOps
How DevOps product is built
How DevOps Infrastructure is built
Handling Incidents
34. Why DevOps?
“A Culture where building, testing and releasing software, can happen rapidly,
frequently and more reliably.”
35. From the state of DevOps report (2015) commissioned by
PuppetLABS
IT Teams practicing DevOps are overachieving!
30x more frequent deployments
60x Fewer failures
60x Higher change success rate
160x Faster recoveries
Twice more likely to exceed goals in
Profit
Marketshare
Productivity