This document provides an overview of change management and bug tracking using Bugzilla as an example tool. It explains what a bug and bug report are, describes the Bugzilla bug tracking system and its open source nature. It then outlines the basic bug lifecycle process in Bugzilla of finding, reporting, assigning, resolving, verifying, reopening and closing bugs.

1. Change management and bug tracking, with emphases on using Bugzilla as an example toolBy Ian Vaughan(detica@ianvaughan.co.uk)

2. OverviewExplain what isA bugbug report and a bug-tracking systemExplain the Bug Lifecycle Question timecan also be asked throughout the talk2

3. Bug reportA Bug is a report raisedreported byand filled in by stakeholders of a systemA Bug is anything that needs a conclusion recorded3

4. BugzillaBug-tracking systemWeb based front endSQL database backend4

5. BugzillaOpen source software (OSS)Mozilla Public LicenseReleased in 1998Still actively developedVersion 4.0 just released in Feb 20115

6. Why BugzillaAlternatives :-EmailExcelCOTSBugzilla :-FreeConfigurableCustomisable6

7. Why BugzillaAdvantages :-powerful searchemail notificationschange historymany reporting optionsDisadvantages :- Free-form text description field7

8. Bug Lifecycle8

9. Find/discover bugFound a problem?Using latest release?Always search firstAvoids duplication9

10. Simple Search10

11. Search Results11

12. New bug fieldsProductComponentVersionSummaryDescription12

13. Other fieldsSeverity Blocker / Critical Major Normal Minor Trivial / EnhancementHardware & OS13

14. Raise new bug14

15. Actioningnew bugsBug gets assigned to someoneThey get emailedThey decide what should be doneWill set it as Assigned, and set theTarget MilestonePriority15

16. AssignedActive / In-progressMore information might be requiredGets fixed “Resolved”Comments added stating the Changes made16

17. ResolvedFixed Invalid WontfixDuplicate Worksforme17

18. VerifiedVery important stageValidates everything doneTested18

19. ReopenedReassigned back to the engineer that stated it was FixedThe Fixed-Reopened loop can continue19

20. ClosedFinal state of the bug lifecycleA record of what was raised and fixed for reporting and historical searches20

21. ConclusionI have covered :-What a bug and bug report isWhat Bugzilla is, andA basic overview of how it worksA bug Lifecycle, and how it relates to BugzillaAny questions?21

22. Sourceshttp://www.bugzilla.orghttp://en.wikipedia.org/wiki/Bugzillahttp://en.wikipedia.org/wiki/Comparison_of_issue_tracking_systemshttp://en.wikipedia.org/wiki/Bug_tracking_systemhttp://en.wikipedia.org/wiki/Open_source_softwarehttp://www.bugzilla.org/docs/https://landfill.bugzilla.org/22

23. Thank youContact: Ian Vaughandetica@ianvaughan.co.uk23