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This document provides guidance on writing effective bug reports. It emphasizes that bug reports should include a clear summary, steps to reproduce the issue, and objective information. Intermittent bugs are difficult to debug and require additional details. Speculation, complaints, panic, and proposed solutions should be avoided. Clear reproduction steps allow developers to validate fixes and are the most important part of any bug report.
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Astute Business Solutions | Oracle Cloud Partner |
Your goto partner for Oracle Cloud, PeopleSoft, E-Business Suite, and Ellucian Banner. We are a firm specialized in managed services and consulting.
JavaLand 2024: Application Development Green Masterplan
My presentation slides I used at JavaLand 2024
Essentials of Automations: Exploring Attributes & Automation Parameters
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5th Power Grid Model Meet-up
It is with great pleasure that we extend to you an invitation to the 5th Power Grid Model Meet-up, scheduled for 6th June 2024. This event will adopt a hybrid format, allowing participants to join us either through an online Mircosoft Teams session or in person at TU/e located at Den Dolech 2, Eindhoven, Netherlands. The meet-up will be hosted by Eindhoven University of Technology (TU/e), a research university specializing in engineering science & technology.
Power Grid Model
The global energy transition is placing new and unprecedented demands on Distribution System Operators (DSOs). Alongside upgrades to grid capacity, processes such as digitization, capacity optimization, and congestion management are becoming vital for delivering reliable services.
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A Deep Dive into ScyllaDB's Architecture
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Astute Business Solutions | Oracle Cloud Partner |
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Ticket101
- 1. How to Squash Bugs and Influence Developers
- 2. Fogbugz Used for audits Any commits to audited apps need to be tied to a ticket Used for feature requests Used to report bugs!
- 3. Why do bug reports matter? Enable devs to find and fix the bug quickly Enable QA to verify the bug is fixed Enable support to search for known issues Gives coworkers information about the fix Makes audits easy! People from the future will like you
- 4. So you need to write a ticket...
- 5. Stop!
- 6. Search for your issue Your issue may have already been reported. Take a few minutes to search through the open tickets. “similar” or “related” are often not similar and not related. If you arent 100% sure, its best to open a new ticket. If existing tickets are well written, you should be able to be 100% sure. If they are poorly written, then this task becomes very difficult.
- 7. Opening a new ticket
- 8. Mozilla bug report guide “Steps to reproduce are the most important part of any bug report. If a developer is able to reproduce the bug, the bug is very likely to be fixed. If the steps are unclear, it might not even be possible to know whether the bug has been fixed.”
- 9. Clear summary Good: "Cancelling a File Copy dialog crashes File Manager" Bad: "Software crashes" Good: "Down-arrow scrolling doesn't work in <textarea> styled with overflow:hidden" Bad: "Browser should work with my web site"
- 10. Show me “One of the very best ways you can report a bug is by showing it to the programmer. They know that software like the back of their hand. They know which parts they trust, and they know which parts are likely to have faults. They know intuitively what to watch for.”
- 11. Be precise, make no assumptions Imprecise: "Open Gmail in another window". Precise: "Press Cmd+N to open a new browser window, then type https://mail.google.com/ in the address bar and press Enter". Imprecise: "It doesn't work" Precise: "Instead of showing my Inbox, it shows the message 'Your browser does not support cookies (error -91)'."
- 12. Steps to reproduce Should be reproduceable by anyone who can read! Do not assume context Explain it like I'm 5 Be ready to provide more information “The first aim of a bug report is to let the programmer see the failure with their own eyes.”
- 13. Thats it! You're done!
- 14. No really, you really are done. Clear summary Steps to reproduce!!! Objective information
- 15. That's funny, it did it a moment ago “Say 'intermittent fault' to any programmer and watch their face fall.”
- 16. Intermittent Problems Very difficult to debug Will likely need more information If you have an intermittent problem, make sure you include this information!
- 17. What NOT to include in a ticket
- 18. "I think the tachyon modulation must be wrongly polarised."
- 19. “This is awful and the world is about to end and I hate your software”
- 20. “Client XYZ hates us and this is their #1 priority”
- 21. “The response needs to be formatted like this. This will fix the problem.” “We just need to add feature X and this problem will go away” “We are using the wrong encoding, we need to be encoding it like this”
- 22. Do include Clear description of the problem Steps to reproduce!!! Objective information
- 23. Do not include Speculation Complaining Panic Solutions
- 24. Questions?