This was the first-cut at our presentation for UX Australia 2014. The final, refined version can be found here - http://www.slideshare.net/tollady/can-you-wireframe-delightful In a world where the perceived value associated with delightful experiences can help set a product apart, how can designers stay on top of their game? What is this intangible ‘delight’ thing anyway, and is it possible to create it? In this talk, Ben ‘squared’ will explore what makes an experience truly delightful.