SlideShare a Scribd company logo
caseorganic.com
Calm Technology
Amber Case | @caseorganic
Fellow Harvard Berkman Klein Center
MIT Media Lab
calmtech.com
Design for the next 50 billion things
caseorganic.com
50 billion devices
will be online by
2020. -Cisco
caseorganic.com
Sound good?
caseorganic.com
Consider…
caseorganic.com
The "Smart" Watch
caseorganic.com
The "Smart" Fridge
caseorganic.com
The Dystopian Kitchen of the Future
caseorganic.com
Connected Animals
caseorganic.com
The new Schrödinger's Cat
Failure forces humans to ‘manually’ feed ravenous pets
caseorganic.com
PetNet is not held responsible for any service failures:
Source: http://readwrite.com/2016/08/01/petnet-shows-happens-iot-fails-dl1/
caseorganic.com
An era of interruptive
technology
caseorganic.com
We need a
Calm Technology
caseorganic.com
XEROX PARC: mid-90s
Mark Weiser John Seeley Brown
caseorganic.com
caseorganic.com
Designing Calm
Technology
caseorganic.com
I. Technology shouldn’t require
all of our attention, just some of
it, and only when necessary
caseorganic.com
A Tea Kettle
caseorganic.com
II. Technology should
empower the periphery
caseorganic.com
LUMOBack Smart Posture Sensor
Buzzes you when
you exhibit poor
posture.
caseorganic.com
III. Technology should inform
and encalm
caseorganic.com
Ambient Awareness
caseorganic.com
1. Haptics vs. auditory alerts (haptic compass)
2. Light status vs. full display (on/off)
3. Positive or negative tones (home electronics)
4. Transparency (inner-office windows)
awareness
through
different
caseorganic.com
Weat
her
Statu
s
caseorganic.com
Make the invisible visible
caseorganic.com
Heat
Sink
Ambient Awareness and Synesthesia
caseorganic.com
Vuforia and
ThingWorx
display from
PTC
caseorganic.com
Tormach PCNC Cell #3
Pre-finishing
Cycles Next Maintenance Liftgate Fault
Tormach PCNC Cell #4
Pre-finishing
Cycles Next Maintenance Liftgate Fault
Final Assembly
Final Assembly
Plant 78, Pre-Finishing Line 2
15 cells 45% Operational 2 faults
caseorganic.com
1. Machines shouldn't act like humans
2. Humans shouldn't act like machines
IV. Technology should amplify
the best of technology and the
best of humanity.
caseorganic.com
•  1500 times faster
When
automation
goes right
3Scan:
1500 times
faster than
humans
caseorganic.com
V. Technology can
communicate,
but it doesn’t need to speak
caseorganic.com
The Roomba Robotic
Vacuum Cleaner :)
caseorganic.com
VI. Technology should
consider social norms
caseorganic.com
Restorative
Normal
Enhancing Fear-inducing
Accepted
Invisible
caseorganic.com
Google
Glass
caseorganic.com
VII. The right amount of
technology is the minimum
amount to solve the problem
caseorganic.com
Street Lights Toilet Occupied Sign
caseorganic.com
VIII. Technology should make
use of the near and the far
caseorganic.com
Mainframes
Personal Computer /
Desktop
Internet
Remote
Mainframes
(Cloud)
Personal
Servers
2016 -
2020
2000 -
1994 -
1978 -
1994
1944 -
1978
Workstations
1968 -
1975
Far
Near
Mobile
2006 -
Evolution of computers over time
caseorganic.com
Technology should work even
when it fails
caseorganic.com
Process as much as possible on the
device itself.
…
caseorganic.com
Good design allows people to
accomplish their goals in the least
amount of moves
caseorganic.com
Calm Technology allows people to
accomplish the same goals with the
least amount of mental cost
caseorganic.com
A person's primary task
should not be computing,
but being human.
caseorganic.com
The scarce resource in the 21st
Century will not be technology.
It will be attention. - Mark Weiser
caseorganic.com
Calm Technology
@ Amazon.com
And O’Reilly
caseorganic.com
Sound and User
Experience
@ Amazon.com
And O’Reilly
caseorganic.com
caseorganic.com
More at calmtechnology.com!
8 Principles at Calmtech.com
caseorganic.com
Thank you very much!
Amber Case | @caseorganic
http://caseorganic.com
case@caseorganic.com
http://calmtech.com

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Designing Calm Technology (by Amber Case at #NUX6)