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It’s Complicated – Designing in The Age Of Emergence (by Christina Wodtke at #NUX7)

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It’s Complicated – Designing in The Age Of Emergence

Slides from the NUX7 talk by Christina Wodtke, Friday 19th October 2018.
2018.nuxconf.uk / nuxuk.org

Synopsis

The problem with unexpected consequences is that they are unexpected. The time of “move fast and break things” is over, as we have broken everything from hearts to democracy.

It’s time for designers, along with their partners – engineers and business – to embrace a new long term approach to bringing change into the world, that focuses less on disruption and more on evolution. In this talk, Christina will explore various approaches to designing more robust and compassionate change.

Published in: Design
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It’s Complicated – Designing in The Age Of Emergence (by Christina Wodtke at #NUX7)

  1. 1. It's Complicated Designing in the Age of Emergence Christina Wodtke Lecturer, Stanford University
  2. 2. Pop Quiz
  3. 3. Cynefin framework
  4. 4. Obvious Sense-Categorize-Respond
  5. 5. Pattern Libraries
  6. 6. Literature Review
  7. 7. Comparitve Analysis
  8. 8. Don’t do this Do This Mocking endless arguments is fun
  9. 9. Crowdsource • Write down five things you want to learn • Find someone sitting near you who knows something about that topic • Plan to meet at the break.
  10. 10. Complicated Sense Analyze Respond
  11. 11. Dan roam Dan Roam
  12. 12. Model Everything! Five SIX models for making sense
  13. 13. Scott Bernatino
  14. 14. Maps, Models, Canvases
  15. 15. “VISUAL MODELS ARE ALL ABOUT MEANING THROUGH SPATIAL ARRANGEMENT” - STEPHEN P ANDERSON
  16. 16. 01 Christina Wodtke DAVE GRAY ILLUSTRATION MODEL
  17. 17. Mind Maps What’s in the system
  18. 18. I feel like drawing slows me down to give me thinking time. -Andrew Reid
  19. 19. ANDREW REID, GAME DESIGNER MIND MAPS FOR GAME DESIGN
  20. 20. Concept Maps What are the relationships
  21. 21. DUBBERLY DESIGN OFFICE
  22. 22. System Maps Understand existing structures
  23. 23. Microwave system model http://sce.uhcl.edu/whiteta/sdp/createSystemModel.html
  24. 24. From Stone Librande’s One Page Designs
  25. 25. Mental Models Understand the Customer’s Point of View
  26. 26. Mental Model, organized by task Company OR Competitor Offerings
  27. 27. Concept Models Visual Explanations
  28. 28. 01 Christina Wodtke • Sunni Brown • Doodle Revolution
  29. 29. ELEMENTS & RELATIONSHIPS (Systems, a la Brown)
  30. 30. Explain a new idea Chris Crawford
  31. 31. Bubble Diagram
  32. 32. PROCESSES
  33. 33. Today Team explains their offering
  34. 34. Andrew Reid
  35. 35. COMPARISONS
  36. 36. Uncovering the Secrets of Mammoth Island
  37. 37. 01 Christina Wodtke • 2x2’s are ALL about comparisons!
  38. 38. MODELING AS THINKING
  39. 39. 01 Christina Wodtke Kitten Farming concept by Daniel Cook, CCO of Spryfox
  40. 40. Robin Hunicke
  41. 41. Stone Librande
  42. 42. Stone Librande
  43. 43. CANVASES AS MAPS FOR THE COMPLEX
  44. 44. Dave gray
  45. 45. Complex Probe Sense Respond
  46. 46. Interconnectedness Shift from a linear, structured worldview to a dynamic, chaotic, interconnected array of relationships and feedback loops.
  47. 47. How to Map Fishbone Diagram
  48. 48. Causality Is really about being able to decipher the way things influence each other How one thing results in another thing in a dynamic and constantly evolving system. This leafs to a deeper perspective on agency, feedback loops, connections & relationships.
  49. 49. Emergence We use this term to describe the outcome of things interacting together Emergence is the outcome of the synergies of the parts. It’s about non-linearity and self- organization.
  50. 50. What are some examples of emergence?
  51. 51. How to Map Emergence: Iceberg model
  52. 52. How to Map Emergence: Stocks and flows
  53. 53. Design for Complexity and Emergence
  54. 54. MDA: Mechanics, Dynamics, Aesthetics
  55. 55. CAMP Context, Archicture, Mechanics, Poetics
  56. 56. What do you think of when you think of writing?
  57. 57. 75 Word is about power, control, precision
  58. 58. 76 OmmWriter Beauty, peace, zen OmmWriter plays soft chimes, setting a mood of “the artist’s way”
  59. 59. 77 IAwriter’s poetics invokes Hemmingway and Wolfe. Serious, typewritten, the labor of words
  60. 60. Evaluating
  61. 61. Chaotic Act Sense Respond
  62. 62. B=f(P+E) Lewin’s equation
  63. 63. Let’s Talk
  64. 64. Thank You @cwodtke | me@cwodtke.com www.cwodtke.com CHRISTINA WODTKE
  65. 65. Appendix
  66. 66. HOW FANCY SHOULD THEY BE?
  67. 67. Stephen p anderson
  68. 68. Bill Verplank
  69. 69. 01 Christina Wodtke • A simple model you can draw on a whiteboard becomes a meme. • Is this why Lean Startup is huge?
  70. 70. 01 Christina Wodtke • Determine the GOAL: how will the model be used, by whom? What is the job of the model? To change minds, explain a concept, simplify complexity? • INVENTORY THE CONCEPTS: brainstorm many parts of your concept. Keep adding more in the margins as you go. • INSPECT THE CONCEPTS: are there many concepts hiding in one? Do you really understand each idea? • Determine the RELATIONSHIPS: how do the concepts interact? •  Decision point: do i understand the ideas and what i’m trying to communicate? • Test: ask yourself if the model “feels” right. • If yes, then continue.
  71. 71. 01 Christina Wodtke • Elements of a model • By Stephen P Anderson
  72. 72. 01 Christina Wodtke • Elements of a model • By Stephen P Anderson
  73. 73. WHO IS BOUBA AND WHO IS KIKA? https://en.wikipedia.org/wiki/Bouba/kiki_effect
  74. 74. PAST AND FUTURE? TVERSKY, B Visualizing Thought https://mechanism.ucsd.edu/teaching/F12/cs200/Readings/tversky.visualizingthought.2010.pdf
  75. 75. Flow Ventures: Competitive Analysis for Startups: The Goal
  76. 76. Metaphor • “looking up” “Looking forward to” • “feeling down” “Down in the dumps” • “Maladroit” “Sinister” • “ON the road to peace” “doorway to success” “Life in the fast lane” “take it to the next level” Level up”
  77. 77. 01 Christina WodtkeDave gray • What should I draw? • Consider the elements
  78. 78. 01 Christina WodtkeDave gray | http://www.xplaner.com/visual-thinking-school/ • What should I draw? • Consider the purpose
  79. 79. Metaphor Deck by Christina Wodtke
  80. 80. Richard Saul Wurman
  81. 81. Which direction is the future?
  82. 82. Which direction is good?
  83. 83. Metaphor is fundamental to how we think - George Lakoff & Mark Johnson Metaphors We Live By
  84. 84. Micro Metaphors • Embedded in our language • Rooted in our world view • Shaping our perceptions
  85. 85. More is up/ Good is up • I’m feeling up. That boosted my spirits. • I’m feeling down. • Get up. Wake up. She rises early. • He’s at the peak of health. • He’s under the weather. • I am on top of the situation. He is under my power. • My income rose last year.
  86. 86. Future is forward, past is back • In the weeks ahead of us… • That’s all behind us… • I’m looking forward to seeing him. • Back to the good old days See also http://blog.nearfuturelaboratory.com/2010/09/26/representations-
  87. 87. “Any time you see signs or labels added to a device, it is an indication of bad design.” Don Norman
  88. 88. The conduit metaphor • The conduit metaphor • Ideas are objects • Linguistic expressions are containers • Communication is sending
  89. 89. The conduit metaphor (cont’d) • It’s difficult to put my ideas into words. • It’s hard to get that idea across to him • You’re reasons came through to us. • His words carry little meaning. • Your words seem hollow. • The idea is buried in terribly dense paragraphs.
  90. 90. Argument is War • Your claims are indefensible • He attacked every weak point in my argument • Her criticisms were right on target • I demolished his argument. • I’ve never won an argument with her. • You disagree? Okay, shoot! • If you use that strategy, she’ll wipe you out. • He shot down all of my arguments.
  91. 91. Mundo Metaphors
  92. 92. pie
  93. 93. Macro Metaphor
  94. 94. Southwest Airlines 1995
  95. 95. Find the metaphors on your computer 2 Minutes List on paper
  96. 96. Redesign computer as a kitchen 5 Minutes Draw in sketchbook
  97. 97. Share with table 10 minutes (divide time fairly)

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