The document discusses the concept of calm technology, advocating for designs that do not demand full attention from users but instead support their activities unobtrusively. It outlines principles for technology that should empower and inform users while maintaining social norms and minimizing mental effort. The vision is for technology to enhance human experience without intruding on daily life.

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Calm Technology
Amber Case | @caseorganic
Fellow Harvard Berkman Klein Center
MIT Media Lab
calmtech.com
Design for the next 50 billion things

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50 billion devices
will be online by
2020. -Cisco

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Sound good?

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The "Smart" Watch

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The "Smart" Fridge

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The Dystopian Kitchen of the Future

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Connected Animals

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The new Schrödinger's Cat
Failure forces humans to ‘manually’ feed ravenous pets

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PetNet is not held responsible for any service failures:
Source: http://readwrite.com/2016/08/01/petnet-shows-happens-iot-fails-dl1/

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An era of interruptive
technology

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We need a
Calm Technology

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XEROX PARC: mid-90s
Mark Weiser John Seeley Brown

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“A good tool is an invisible tool.
By invisible, we mean that the
tool does not intrude on your
consciousness; you focus on the
task, not the tool.”
Mark Weiser --
1993

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Designing Calm
Technology

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I. Technology shouldn’t require
all of our attention, just some of
it, and only when necessary

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A Tea Kettle

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II. Technology should
empower the periphery

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LUMOBack Smart Posture Sensor
Buzzes you
when you exhibit
poor posture.

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III. Technology should inform
and encalm

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Weather Status
Lighting
Hue Lightbulb
connected to a
weather report
Aaron Parecki
@aaronpk 2014

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1. Machines shouldn't act like humans
2. Humans shouldn't act like machines
IV. Technology should amplify the
best of technology and the best of
humanity.

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• 1500 times faster
When
automation
goes right
3Scan:
1500 times
faster than
humans

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V. Technology can
communicate,
but it doesn’t need to speak

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The Roomba Robotic
Vacuum Cleaner :)

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VI. Technology should
consider social norms

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Restorative
Normal
Enhancing Fear-inducing
Accepted
Invisible

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VII. The right amount of
technology is the minimum
amount to solve the problem

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Street Lights Toilet Occupied Sign

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VIII. Technology should make
use of the near and the far

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Evolution of computers over time

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Process as much as possible on the
device itself.
…

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Good design allows people to
accomplish their goals in the least
amount of moves

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Calm Technology allows people to
accomplish the same goals with the
least amount of mental cost

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A person's primary task
should not be computing, but
being human.

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The scarce resource in the 21st
Century will not be technology.
It will be attention. - Mark Weiser

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Calm Technology
@ Amazon.com
And O’Reilly

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Designing with
Sound (2018)
@ Amazon.com
And O’Reilly

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caseorganic.com
More at calmtechnology.com!
8 Principles at Calmtech.com

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Thank you very much!
Amber Case | @caseorganic
http://caseorganic.com
case@caseorganic.com
http://calmtech.com