OLIVIER ZEPHIR and Sandrine REITER

1. Designing
a
dynamic
competency
framework
for
the
service
system
innova6on
architect
O.Zephir
&
S.Reiter
CRP
Henri
Tudor,
Luxembourg
The
DELLIISS
project
has
been
funded
with
support
from
The
European
Commission.
IESS
1.1
Second
Intena<onal
Conference
on
Exploring
Service
Science
1

2. DEsigning
Lifelong
Learning
for
Innova<ve
Service
Systems
2 Year Project (2008-2010)
400 K€ (300K€ EACEA
Funded)
9 Academic partners and 23 associated partners (Public/Private sector)
University
of
Amsterdam
Technical
University
of
Catalonia,
Barcelona
Founda<on
for
the
Open
University
of
Catalonia
Faculty
of
Informa<cs
Masaryk
University
Brno
University
of
Geneva
Public
Research
Centre
Henri
Tudor,
Luxembourg
University
of
Paris
1
Pantheon-­‐Sorbonne
Faculty
of
Engineering
of
the
University
of
Porto
University
of
Skövde
IESS
1.1
Second
Intena<onal
Conference
on
Exploring
Service
Science
2

3. EU
skill
card
design
structure
Task
(X1)
Competences
Ac6vity
(X)
Task
(X2)…
Competences
Know
How
Missions
&
Roles
&
Task
(Y1)
Competences
SoS
skill
Ac6vity
(Y)…
Task
(Y2)…
Competences
Na<onal
skill
Interviews
Focus
groups
EU
skill
card
cards
Increase
of
the
valid
character
of
captured
informa<on
in
each
phase
IESS
1.1
Second
Intena<onal
Conference
on
Exploring
Service
Science
3

4. EU
skill
card
elabora<on
process
Structured
interviews
were
carried
out
in
each
European
par6cipa6ng
partner
(50
Interviews)
Each
EU
partner
has
compiled
a
draS
Skill
card
describing
ac6vi6es/tasks/Knowledge/Know
how/soS-­‐skills
6
partners
compiled
Skill
card
was
validated
at
na6onal
level
within
focus
groups
(40
par6cipants)
6
Na6onal
skill
cards
were
obtained
IESS
1.1
Second
Intena<onal
Conference
on
Exploring
Service
Science
4

5. The
analysis
The
na6onal
skill
cards
were
compared
and
a
content
convergence
analysis
was
operated
for
each
described
topic:
Ac6vi6es/Tasks/
Knowledge/Know-­‐how/SoS
skills
A
common
framework
was
applied
to
capture
and
merge
ac6vi6es
,tasks
and
the
related
links
with
competences
Na6onal
skill
LU
ES
CZ
FR
NL
PT
Captured
Convergent
cards/
Contents
elements
are
merged
Converging
Ac6vi6es
Related
Tasks
Related
Competences
IESS
1.1
Second
Intena<onal
Conference
on
Exploring
Service
Science
5

6. Some
figures
Interviewees
distribu6on
by
type
of
organisa6on
Interviewees
distribu6on
by
sector
of
ac6vity
100%
100%
80%
64%
80%
60%
60%
36%
40%
30%
40%
19%
21%
15%
15%
20%
20%
0%
0%
IT
Other
R&D
Academia
Other
Large
SME
F-­‐groups
par6cipants
distribu6on
by
type
of
organisa6on
Public
Private
100%
80%
F-­‐groups
par6cipants
distribu6on
by
sector
of
ac6vity
60%
37%
100%
40%
18%
20%
80%
55%
13%
13%
45%
20%
60%
0%
40%
R&D
Academia
Other
Large
SME
20%
Public
private
0%
IESS
1.1
Second
Intena<onal
Conference
on
Exploring
Service
Science
Other
IT
6

7. The
captured
ac<vi<es
IESS
1.1
Second
Intena<onal
Conference
on
Exploring
Service
Science
7

8. Periscopic
ac<vity
Explore
and
analyse
market,
business
orienta<ons
concepts
across
disciplines
and
Iden<fy
opportuni<es
Technical
strategy
and
planning
-­‐
Emerging
technology
monitoring
Task
8
Business/IS
strategy
and
planning
-­‐
Research
Knowledge
12
Human
factors
Knowhow
12
-­‐
Human
factors
integra<on
So
skill
12
-­‐
Non-­‐func<onal
needs
analysis
Informa6on
strategy
Total
items
44
-­‐
Informa<on
management
IESS
1.1
Second
Intena<onal
Conference
on
Exploring
Service
Science
8

9. Service
Design
Service
Design
:
Align
business
and
technology,
build
innova<ve
services
proposals,
business
case
design
and
strategic
planning
Systems
development
Task
7
-­‐
Systems
development
management
-­‐
Data
analysis/modeling
Knowledge
39
-­‐
Systems
design
Knowhow
26
-­‐
Network
design
-­‐
Programming
/
soware
development
So
skill
7
-­‐
Systems
tes<ng
Total
items
79
Business/IS
strategy
and
planning
-­‐
Informa<on
assurance
-­‐
Research
-­‐
Informa<on
security
-­‐
Strategic
applica<on
of
informa<on
systems
IESS
1.1
Second
Intena<onal
Conference
on
Exploring
Service
Science
9

10. Project
management
Project
management
and
cross
domain
coordina<on
to
develop
and
run
services
Advise
&
guidance
-­‐Business
risk
management
Resource
management
Task
7
-­‐
Informa<on
System
coordina<on
Business/
IS
strategy
and
planning
Knowledge
28
-­‐
Strategic
applica<on
of
informa<on
systems
Knowhow
8
Technical
strategy
and
planning
So
skill
8
-­‐
Network
planning
Total
items
51
Installa6on
and
integra6on
-­‐
Por<ng/soware
integra<on
-­‐
Systems
integra<on
Quality
-­‐
Compliance
audit
IESS
1.1
Second
Intena<onal
Conference
on
Exploring
Service
Science
10

11. Promote
innova<on
Promote
innova6on
and
the
integrated
view
of
services
by
communica<ng,
sharing
informa<on
and
knowledge
in
and
out
the
organisa<on.
Educa6on
and
training
Task
2
-­‐
Educa<on
and
training
delivery
Knowledge
8
Sales
and
marke6ng
-­‐
Marke<ng
Knowhow
7
So
skill
5
Total
items
22
IESS
1.1
Second
Intena<onal
Conference
on
Exploring
Service
Science
11

12. Designing
learning
trajectories
Knowledge map
+
EU Skill card
Elaborate customised learning trajectories
IESS
1.1
Second
Intena<onal
Conference
on
Exploring
Service
Science
12

13. What
next
?
› European
Execu6ve
Master
in
Innova6ve
Service
Systems
⋅ For
CTO/CIO
assistants,
Experienced
project
managers
and
product
managers,
IT/business
architects,
Senior
business
analysts
and
business
developers,
Senior
consultants
⋅ 6
intensive
weeks
of
lectures
in
6
different
European
exclusive
loca<ons
during
18
months
⋅ wri6ng
of
master’s
thesis
from
an
innova<ve
or
research
project
in
the
company
or
organiza<on
IESS
1.1
Second
Intena<onal
Conference
on
Exploring
Service
Science
13

14. Thank
You
Olivier
Zephir
&
Sandrine
Reiter
CRP
Henri
Tudor,
Luxembourg
IESS
1.1
Second
Intena<onal
Conference
on
Exploring
Service
Science
14