Empathy means understanding another person's perspective by imagining their thoughts and feelings. It can be defined as feeling and thinking like another person and involves conversing with others to understand their needs. An old student interviewed was initially slow but had clear conceptual knowledge. He took an additional in-demand course to gain a competitive edge and continued applying without losing hope. While developing new skills, he impressed teammates with his clarity, hard work, and cooperative attitude.

1. Design thinking Action Lab.
Empathy means to be in the shoes of
the other person. It can also be
defined as intimacy in thoughts.

2. Define Empathy …….
• Empathy can be defined as feeling & thinking at
the same wave length or at the same level as the
other person does with whom you are
communicating.
• For experiencing the feelings of others we have to
converse with the people around us.
• Empathy provides another person’ perspective
and therefore helps understanding other person,
their needs and thoughts.

3. An old student was interviewed to
know about his search for the job.
• The student had been slow but with clear
conceptual knowledge.
• He told that he thought of learning a course in
demand by the employers in addition to the
technical degree course.
• While developing the skill, other team mates
were impressed with his clarity of thoughts,
hard work and co-operating attitude.

4. Graduate
- Took a technical course helpful
at the job that gave him
competitive edge
- Continued to apply at different
places, without loosing hope
smart, hardworking, team
player graduate from
college
Find a competitive
edge
There is lot of
completion and his
resume should stand out
Empathy Map & problem statement