A college graduate named Jillian feels clueless, insecure, and anxious as she starts her job hunt. While passionate and driven, she lacks professional experience. The document outlines Jillian's needs through an empathy map, identifying extra preparation is needed to boost her confidence for job interviews and her first professional experience. It concludes with a problem statement that a college student needs additional support beyond academics to feel confident in securing a good first job.

1. EMPATHY MAP
and
PROBLEM STATEMENT
by Sheila Von Dalay

2. Clueless.
I feel
I’m starting
from scratch
again
Hopeful, excited and
expectant.
The future looks
promising.
I feel insecure because I
don’t have much
credentials
I feel like I am
ready to face the
world
Anxious to move
from the comforts
of school to
venture the
unknown
Idealistic, passionate,
and driven.
They know what
professionalism is
and all the
disciplines that go
with it
The sense of lostness
and insecurity is
prevalent.
Still very vulnerable
and compromising.
They feel they have to
please their employers
during job interviews.They see work as
something serious.
They view work as
the end of all fun.
Im starting a new
chapter in my life
here
I'm excited to be
able to earn my
own money. I
have so much
plans in mind
My school taught me
important values,
especially being a
person for others, that
I will carry on not only
in my job but
throughout the rest of
my life.It's been very pressuring,
because you always
have to have your best
foot forward
I was glad I attended a seminar
on
“resume making” and
“how to do well in job interviews “
on school
Tried to appear
confident, behave
professionally , and
talk maturely
They really had no idea
what to do and what
to expect.

3. STAKEHOLDER
A very smart, fresh
graduate from one of
the best, if not the
best, school in the
country who already
went through job
interviews and is
waiting for the best
offer to come.
NEED/PROBLEM
Jillian (not her real
name) needs extra
equipping to
gracefully survive
the pressures of
the whole job
hunting experience
INSIGHT
Academic and skill
competencies are not
sufficient in boosting
a college graduate’s
confidence in his job
hunting
PROBLEM STATEMENT
A college student needs extra equipping in boosting his confidence
because academics and skills alone are not sufficient in ensuring a good first job experience.