Talent strategy for retaining super talent in the organisation is explained with the help of examples. This can be found in an article in People Matters dated August
Talent strategy for retaining super talent in the organisation is explained with the help of examples. This can be found in an article in People Matters dated August
The Past, Present, and Future of Co-CreationChaordix
In this webinar, we explored what Co-Creation is, and how it differs from crowdsourcing and open innovation. We reviewed examples of customer participation from the past and present, like the LEGO Ideas community, and discussed how innovation experts, CX professionals, marketers, & insights specialists can use the power of customer Co-Creation to uncover consumer insights, create content, and bring new products to market.
Collaboratively Building the Customer Experience Web: The Example of WikipediaRod King, Ph.D.
Since the invention of the Internet, search engines have evolved to be not more than global web address books. In essence, Google Search is a high quality, fast, and digital "Yellow Pages" directory of web addresses. Search engines including those of Google, Yahoo, and Microsoft hardly help people to make better and faster decisions especially when buying items or faced with alternatives. The Customer Experience Web (CEW) could change all that.
The CEW is conceived to be an online repository of customer experiences on everything: products, services, businesses, places, people, and tools. The ultimate goal is that every object in the world will have customer experience maps in the CEW. These customer experience maps will be co-created by people in all parts of the world and in their own time and for their own items of passion.
This presentation shows a sample of co-created customer experience maps for the item of "Wikipedia." The presented maps summarize the results of a recent Wisdomsourcing Survey in a community of over 200 professionals from 33 countries all over the world. In other words, the customer experience maps were co-created or 'crowdsourced' by the Wisdomsourcing community. This Wisdomsourcing Project marks the start of the Customer Experience Web.
Welcome to the age of the "decision-making engine."
Startup Career Bootcamp: Explore Opportunities at Startups Bita Shahian
Curious about the job availabilities at startups? This presentation will provide aspiring startup employees with a high-level view of the essential skills and the dynamics that shape them.
Presentation by Bita
@bitashahian
Aimspire Business Model for Sustainable GrowthAimspireWorld
For Startup, Business Model vs Technology? While idea and technology might get one to START something UP, Business Model is a road map to get one to the desired destination.
The Past, Present, and Future of Co-CreationChaordix
In this webinar, we explored what Co-Creation is, and how it differs from crowdsourcing and open innovation. We reviewed examples of customer participation from the past and present, like the LEGO Ideas community, and discussed how innovation experts, CX professionals, marketers, & insights specialists can use the power of customer Co-Creation to uncover consumer insights, create content, and bring new products to market.
Collaboratively Building the Customer Experience Web: The Example of WikipediaRod King, Ph.D.
Since the invention of the Internet, search engines have evolved to be not more than global web address books. In essence, Google Search is a high quality, fast, and digital "Yellow Pages" directory of web addresses. Search engines including those of Google, Yahoo, and Microsoft hardly help people to make better and faster decisions especially when buying items or faced with alternatives. The Customer Experience Web (CEW) could change all that.
The CEW is conceived to be an online repository of customer experiences on everything: products, services, businesses, places, people, and tools. The ultimate goal is that every object in the world will have customer experience maps in the CEW. These customer experience maps will be co-created by people in all parts of the world and in their own time and for their own items of passion.
This presentation shows a sample of co-created customer experience maps for the item of "Wikipedia." The presented maps summarize the results of a recent Wisdomsourcing Survey in a community of over 200 professionals from 33 countries all over the world. In other words, the customer experience maps were co-created or 'crowdsourced' by the Wisdomsourcing community. This Wisdomsourcing Project marks the start of the Customer Experience Web.
Welcome to the age of the "decision-making engine."
Startup Career Bootcamp: Explore Opportunities at Startups Bita Shahian
Curious about the job availabilities at startups? This presentation will provide aspiring startup employees with a high-level view of the essential skills and the dynamics that shape them.
Presentation by Bita
@bitashahian
Aimspire Business Model for Sustainable GrowthAimspireWorld
For Startup, Business Model vs Technology? While idea and technology might get one to START something UP, Business Model is a road map to get one to the desired destination.
This is an overview of the Business Model Generation book given at Umm Al Qura University, Faculty of Dentistry (UQUDent) along with a mini workshop about Business Model Canvas and how to use it with your team.
32 attendees including students and faculty staff participated and enriched the discussion of the book.
Check https://gibbon.co/Active/business-model-generation
#UQUDent_BMG for more resources.
Taiwan CPC 2012 Workshop - Using UX Design Principles & Methodologies in Desi...MLD/Mel Lim Design
Aspiration and joyful satisfaction are intrinsic drives. They are the common denominators of all effort, beginning with design and extending to the client and user experience. What is created externally mirrors what is happening internally. To understand the whole requires learning to engage in empathic internal and external communication across cultures, teams, clients, and customers. This “practice” provides validation, adds to ideation, and forges strategies for demonstrating and building value.
This is a broad set of thinking and tools to help entrepreneurs and innovators. I've taken the best practices of companies like Amazon, Apple and Google and decoded their approach.
You'll find frameworks and tools across the four areas (4P's) of innovation;
People
Product
Profit
Promotion
Slides for a two day workshop in Shanghai for a multinational client. Contrasting a product vs. a customer oriented company. Utilizing the Business Model Canvas and IBM Studies to create an awareness for building a value proposition and customer centricity.
Give the People What They Want: An Approach to Thoughtful KM TechnologyEnterprise Knowledge
Presented by Todd Fahlberg, Knowledge Management Consultant on May 19th, 2020.
Implementing a meaningful Knowledge Management technology brings many levels of challenges, even in the most innovative, user-centric organizations. In this session, Todd Fahlberg and Madison Jaronski will share proven practices on how to approach KM Technology broken in four phases: Gathering Requirements & Defining Personas, Leveraging Data-Driven Evaluations, Combining Quantitative and Qualitative Data to Make Holistic Decisions, and Crafting an Implementation Strategy for Success & Adoption. Lastly, Todd and Madison will offer recommendations based on experiences with past and current clients how organizations can make better, people-focused decisions when it comes to Knowledge Management technology.
6. “We did it then,
We can do it now.”
- Heavy industry companies
“We have a long history,
why need change?”
- Light industry companies
7. TRADITIONAL PROFIT DRIVEN MODEL
Strategy level
c-suite
Budget
Time
Human resources
Implementation
R&D + Design
Release
End-user
Product/service
Iterations
8. § increased costs"
§ depletion of resources
§ tired employees"
§ loss of user trust in company
unsustainable business
ITERATIONS CAUSE
10. DMDesign Management is the !
“identification and allocation of !
creative assets within an organization to !
create a strategic and sustainable advantage” !
" " " " " " " "Mary McBride, PhD, 2006 !
!
12. BRAND“No communications instrument brings customers into
contact with the brand with the same frequency or
communicates the value of the brand with the same
immediacy as a product.”!
!
13. USER RESEARCH
• Discover habits and preferences
• Define underlying gaps
• Create services and products that fit with their
mode of living
15. ALTERNATIVE
GENERATION
• Explore the value chain to understand
business opportunities and perspectives in
other parts of the industry
• Generating multiple alternative solutions for
addressing customers' unmet needs
16. USABILITY RESEARCH
• Test prototypes and mockups
• Direct positive & negative feedback from
users
• Prioritize user requirements
17. VISUAL DESIGN
• Visual language recommendation
• Product design
• Visual Identity System Design
• Corporate Identity System Design
18. § articulate complexities"
§ focus on the end user"
§ dimensionalize decision-making"
§ specialize in life-centered strategy
DESIGNERS ARE TRAINED TO:
19. § FMCG industry
increase their brand acceptance with young generation
§ Heavy machinery manufactring industry
meet and surpass international standards
IDENTIFY GAPS AND DEFINE "
OPPORTUNITY SPACES TO HELP
