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WHY DO PROJECTS STILL FAIL?
Prof. Dr. Deniz Saral
Management and Learning
Consultant
I looked up this topic recently on PMI’s website and came across two major
articles; one by Rita Mulcahy (RMC Project Management, Inc.) and another by
Cynthia K. West, PhD (VP, Project Insight). They suggest a long list of culprit
factors ranging from senior management meddling (they have no business in
interfering in our project!), failure to understand the impact of changes (this
very unfamiliar subject in management), lack of project visibility (does
anybody know what we are doing here?), unclear project objectives (oh, so
that’s what you meant!) to project team not involved in planning (how did this
come about?) and too much focus on charts for control (Gantt Charts,
PERT/CPM Network Diagrams shall tell the truth, nothing but the truth, as long
as the project is alive!). In addition, PMI says only 26% of attempted projects
succeed!
Why do projects still fail? PMI‘s excuses!
Have you noticed that in the IPYD graphic for this Congress, the rectangle labeled
INSAN (in blue) is the tallest? Innovation, technology, productivity, strategy
are clearly very important dimensions but not as important as the
management of human input in mixed project teams.
Projeler neden hâlâ çakarlar? İNSAN!
Gaming is a term used in the management field of organizational architecture.
Gaming is premised on the hypothesis that individuals have infinite wants, are
clever and will act in their own self-interest to maximize their utility. This
hypothesis is one of the basic premises of the well-known principal-agent
economic model. Team production implies that the productivity of any one
member is affected by the productivity of all the other team members. Output
is therefore a joint product. This interdependency has important implications
for organizations; measuring the productivity of one team member requires
observing the inputs of all the other team members, but inputs (such as effort)
are typically difficult to observe. So, team members have incentives to shirk
their responsibilities! Team loyalty, pressure from other team members and
monitoring can increase team output, but these measures can also cause a
variety of organizational problems
Why do projects still fail? Principal-agent hypothesis!
During the last year, I have been the chief consultant of a project worth about 158
million Euros. The project had stalled, my first analysis showed that roughly
450 thousand Euros had evaporated and the main culprit was a famous
industrial expert with several degrees and real qualifications. Did he steal the
money? No, under his highly-trusted leadership the project spent the money
with no measurable results. Nobody asked him the right questions. From the
CEO to the Senior PM, no one had a clear understanding what the objectives
were and how the expert would be held responsible against (absent)
measurable outcomes. “The topic was highly technical, the expert is well-
known in this field and we trusted that he would deliver”.
Why do projects still fail? Learn skills to fight fraud!
Is there a remedy to avoid these bad outcomes? I suggest practicing good
Decision Management. This model has four basic components: (1) Initiation
(management), (2) ratification (control), (3) implementation (management),
and (4) monitoring (control). Pictures tell better stories, so think of the
components of organizational architecture as if they are the three legs of a
stool: One leg is Decision Rights Assignment (who gets to make/do what in the
Team?); another leg is Performance Evaluation (What are the key performance
measures used to evaluate the Team?) and the third leg is Rewards (How are
the PM Team members rewarded for meeting performance goals?)
It is important that all three legs be designed so that the stool is balanced.
Changing one leg without the careful consideration of the other two is
typically a mistake.
Why do projects still fail?
The single biggest reason why startups succeed,
Bill Gross, Idealab (www.idealab.com); TED talks.
Timing (42%), Team Execution (32%), Ideas (28%),
Business Model (24%), Funding (14%)
https://www.ted.com/talks/bill_gross_the_single_biggest_reason_why_startups_
succeed
Why do projects still fail? Recent research/survey results - 1
PIKES: Purpose, Integration , Knowledge , Ecosystem , Self .
Marco Mancesti, R&D Director at IMD (Lausanne-Switzerland)
http://www.imd.org/research/challenges/TC022-16-PIKES-marco-mancesti.cfm
Why do projects still fail? Recent research/survey results - 2

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Deniz Saral Dinamikler 2016

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  • 2. WHY DO PROJECTS STILL FAIL? Prof. Dr. Deniz Saral Management and Learning Consultant
  • 3. I looked up this topic recently on PMI’s website and came across two major articles; one by Rita Mulcahy (RMC Project Management, Inc.) and another by Cynthia K. West, PhD (VP, Project Insight). They suggest a long list of culprit factors ranging from senior management meddling (they have no business in interfering in our project!), failure to understand the impact of changes (this very unfamiliar subject in management), lack of project visibility (does anybody know what we are doing here?), unclear project objectives (oh, so that’s what you meant!) to project team not involved in planning (how did this come about?) and too much focus on charts for control (Gantt Charts, PERT/CPM Network Diagrams shall tell the truth, nothing but the truth, as long as the project is alive!). In addition, PMI says only 26% of attempted projects succeed! Why do projects still fail? PMI‘s excuses!
  • 4. Have you noticed that in the IPYD graphic for this Congress, the rectangle labeled INSAN (in blue) is the tallest? Innovation, technology, productivity, strategy are clearly very important dimensions but not as important as the management of human input in mixed project teams. Projeler neden hâlâ çakarlar? İNSAN!
  • 5. Gaming is a term used in the management field of organizational architecture. Gaming is premised on the hypothesis that individuals have infinite wants, are clever and will act in their own self-interest to maximize their utility. This hypothesis is one of the basic premises of the well-known principal-agent economic model. Team production implies that the productivity of any one member is affected by the productivity of all the other team members. Output is therefore a joint product. This interdependency has important implications for organizations; measuring the productivity of one team member requires observing the inputs of all the other team members, but inputs (such as effort) are typically difficult to observe. So, team members have incentives to shirk their responsibilities! Team loyalty, pressure from other team members and monitoring can increase team output, but these measures can also cause a variety of organizational problems Why do projects still fail? Principal-agent hypothesis!
  • 6. During the last year, I have been the chief consultant of a project worth about 158 million Euros. The project had stalled, my first analysis showed that roughly 450 thousand Euros had evaporated and the main culprit was a famous industrial expert with several degrees and real qualifications. Did he steal the money? No, under his highly-trusted leadership the project spent the money with no measurable results. Nobody asked him the right questions. From the CEO to the Senior PM, no one had a clear understanding what the objectives were and how the expert would be held responsible against (absent) measurable outcomes. “The topic was highly technical, the expert is well- known in this field and we trusted that he would deliver”. Why do projects still fail? Learn skills to fight fraud!
  • 7. Is there a remedy to avoid these bad outcomes? I suggest practicing good Decision Management. This model has four basic components: (1) Initiation (management), (2) ratification (control), (3) implementation (management), and (4) monitoring (control). Pictures tell better stories, so think of the components of organizational architecture as if they are the three legs of a stool: One leg is Decision Rights Assignment (who gets to make/do what in the Team?); another leg is Performance Evaluation (What are the key performance measures used to evaluate the Team?) and the third leg is Rewards (How are the PM Team members rewarded for meeting performance goals?) It is important that all three legs be designed so that the stool is balanced. Changing one leg without the careful consideration of the other two is typically a mistake. Why do projects still fail?
  • 8. The single biggest reason why startups succeed, Bill Gross, Idealab (www.idealab.com); TED talks. Timing (42%), Team Execution (32%), Ideas (28%), Business Model (24%), Funding (14%) https://www.ted.com/talks/bill_gross_the_single_biggest_reason_why_startups_ succeed Why do projects still fail? Recent research/survey results - 1
  • 9. PIKES: Purpose, Integration , Knowledge , Ecosystem , Self . Marco Mancesti, R&D Director at IMD (Lausanne-Switzerland) http://www.imd.org/research/challenges/TC022-16-PIKES-marco-mancesti.cfm Why do projects still fail? Recent research/survey results - 2