This document is a resume for Denise Stewart. It summarizes her professional experience working in credit and customer service roles at Rotmans Furniture from 2009 to present, where she has advanced from an entry-level credit department role to manager of the credit department. It also outlines her experience owning and directing early childhood education centers from 1990 to 2003.

1. 32 Leicester Street
North Oxford, MA 01537
508-789-3137
D5984@aol.com
Denise Stewart
Objective To grow professionally; increase the productivity of the company where I
am employed.
Experience 2015-Present Rotmans Furniture Worcester, MA
Manager Credit Department
 Customer Service – helping customers achieve credit using every
means available
 Balance cashed finance sales with accounts receivable
 Collection of unpaid sales
 Manage for salespeople – Incentive programs
 Advise the Advertising Group so Rotmans stays in compliance with the
federal law regarding our finance programs
 Sending invoices to certain customers
 Resolving issues with sales working with salespeople, delivery, customer
service, and finance companies.
 Processing DTMF – dollar transfers, MDC – merchandise credits, MDB
– merchandise debit, BATM – NSF checks
 Resolving disputes with the finance companies
 Processing refunds, voids, or amount changes to sales
 Manage employees in the credit department
 Attend monthly accounts receivable meetings
2012–2015 Rotmans Furniture Worcester, MA
Assistant Manager Credit Department
 Training of new employees
 Customer Service – helping customers achieve credit using every
means available
 Working with the finance company, doing credit applications, credit
increases, process refunds
 Converting sales
 Void sales at customers or sales associates request
 Complete DTMF dollar transfers, MDC and MDB merchandise debits
and credits, BATM for NSF Checks
 Take payments, set up deliveries
 Running daily reports for to be delivered sales and finalized sales to be
cashed
 Submit the daily cashing for the customers with finance sales

2.  Balance the cash intake for the day
 Balance finance deposits with accounts receivable
 Process sales through two to three separate finance companies
 Collection of unpaid sales
 Working with sales associates to finalize sales with customers
 Working with the finance companies and customers to resolve
cardholder disputes
 Working with house accounts
 Answering on-line inquiries in regards to credit
 Answering phone calls helping customers understand their accounts,
payments, sales and deliveries
 Finance incentive programs – keeping records, giving necessary
information to sales associates, resolving any issues between the sales
associates and the finance companies
 Running daily reports of sales not approved, researching, changing to
COD if necessary
2009-2012 Rotmans Furniture Worcester, MA
Credit Department
 Customer Service – processing credit applications, credit increases
 Answering questions regarding customers bills, refunds, sales
 Converting sales
 Take cash payments on sales
 Answering on-line inquiries in regards to credit
 Filing
 Balance the cash intake for the day
2003-2012 Merry Morning Preschool N. Oxford, MA
Director/Owner
 Supervision of up to 10 employees
 Managed all books, accounts receivable, account payable
 Payroll – including checks, deductions, tax deposits to the state, federal
and DUA
 Managed children’s records, staff records,
 Developed personnel manual and family handbook
 Maintained records for staff training
 Intake of new children
 Over saw the curriculum
 Developed procedures to meet State regulations
 Directed staff meetings
2001-2003 Merry Morning Preschool N. Oxford, MA
Director
 Managed children’s records, staff records,

3.  Intake of new children
 Over saw the curriculum
 Directed staff meetings
1990-2001 Dee’s DayCare N. Oxford,
MA
Owner
 Operated a Family Child Care from my home. Supervised up to
eight children, planned nutritious snacks and meals. Maintained
strong communication between the families and myself. Maintained
records for the business and for reporting taxes.
1978-1990 Hanover Insurance Co Worcester,
MA
Bureau Reporting Supervisor
• Started out as a mail clerk and worked my way up to the supervisor
of the Bureau Reporting Department. Supervision of staff to meet
monthly reporting deadlines. Completed monthly reports for
different reporting bureaus.
Education
 B.A., Psychology Becker College Worcester, MA
 Associates degree in Early Childhood Education
Becker College Worcester, MA
 Associates degree in Computer Programming
Quinsigamond College Worcester, MA