This document discusses Demand Force's appointment scheduling and patient communication services. It outlines how appointment requests are received through various mediums and how email and text confirmations are automated. It also discusses how patient surveys, reviews, and social media integrations on platforms like Facebook help maximize patient retention and online reputation.

1. Demand Force Training Session
Rodolfo Maldonado
Nora Lopez

2. Appointment Requests
Appointment requests are received from several mediums:
• Facebook
• Our Website
•Demand force website

3. Email confirmations
• It’s important to ask for an email
address to maximize our email list.
• Offline patients- This mean that the
patient does not have an email
address.
• Demandforce provides you with
forms you can print out for these
offline patients to fill out.
• Demand force uploads these emails
nightly after you input them into
dentrix.
• Emails are the gasoline that drives
DEMAND FORCE.

4. Text Message Confirmations
•The text message program
will automatically send a text
message to opt in for text
message reminders.
•Demand force will tell
Dentrix to automatically
confirm people who want to
use the text messaging
system.
•Frequency of Text messaging

5. Surveys
• Thank you email sent right after they come in to
the office.
• This happens automatically when patients are
billed.
• They are then directed to a survey.
• That goes under Reputation tab on your
dashboard.
• AVERAGE score from all demandforce clients is
97%.

6. Surveys ( cont…)
• These surveys will allow the customer to relay
information from their experience.
• Most will be positive.
• We have to concentrate on the negative.
• This will allow us to respond to unsatisfied
customers.

7. Surveys (continued)
• DemandForce is a great program to RETAIN
customers.

8. Reviews
• During survey patients are given to option to
write public reviews about us.
• The reviews are posted on the internet and help
us reach more people through our social media
and cyber outlets.
• The reviews in turn help us gain recognition on
search engines and service review websites.

9. Reviews (cont.)
• It helps to build a strong presence on the
internet for people who rely on the internet to
check the reputation of businesses.
• We can respond to these reviews on demand
force.
• We can remove negative reviews.
• Removal guidelines are on demand force.

10. Facebook
• Demandforce is directly connected to our
facebook page(s).
• We have 2.
• Patients and potential customers can schedule
an appointment through facebook now.
• The importance of this service is valuable.
• They can also read reviews about us.
• Currently: None

11. Importance of making new family files

12. Recall Reminders
• Sends them out to people who don’t have an
appointment already.
• Sent out automatically after 6 months.
• It’s simple as a click to make the appointment.
2nd recall reminder- Lost patient
• Sent out at the 18 month mark.
• It’s a simple as a click to make the appointment.

13. Welcome EMAIL
• This is an introduction to our new text and email
services through demand force.
• We can manually opt them out from any service
on demand force.
• Simply change the communications preferences
on their demand force patient file.

14. Referral button
• At the bottom of their automated emails from
demand force is the Referral button.

15. Newsletters
• These newsletters are going to be sent out to all
of our customers.
• Newsletters will keep the customer in touch with
our organization.
• New promotions
• Special Discounts
• Events
In order for us to reach them we have to gather
email addresses.

16. You can configure individual patient
preferences .
• Which service do they prefer?