DemandForce is a communication and marketing tool that allows Keith Clinic to send automated appointment reminders, rescheduling options, and other messages to patients via text or email. It integrates with the clinic's patient management system to access appointment information. DemandForce keeps records of all patient interactions and aims to improve efficiency of communication with patients at scale. However, some criticisms of it include that the visual design is not very appealing and it does not allow direct scheduling through the platform.

1. What is
DemandForce?
SaaS Communication &
Marketing Tool
(fully-automated)

2. Mobile Messaging What Can We Do?
Appointment Reminders
DemandForce is integrated with Keith Clinic’s
practice management system, Eclipse. So all
scheduled appointments are populated within
DemandForce. Because of this, the fully-automated
DemandForce sends appointment reminders via
Rescheduling Appointments through text
messaging.
Patients have the ability to confirm or reschedule
appointments via text message. Patient can send a
return text message to the DemandForce
appointment reminder text message whether they
can make the appointment or will need to
reschedule.
Text History
DemandForce keeps a database of all individuals
who both decline or confirm their appointments.

3. Email Messaging What Can We Do?
Appointment Reminders
DemandForce is integrated with Keith Clinic’s
practice management system, Eclipse. So all
scheduled appointments are populated within
DemandForce. Because of this, the fully-automated
DemandForce sends appointment reminders via
email.
Rescheduling Appointments through email
messaging.
Patients have the ability to confirm or reschedule
appointments via text message. Patient can send a
return text message to the DemandForce
appointment reminder text message whether they
can make the appointment or will need to
reschedule.
Email History
DemandForce keeps a database of all individuals
who both decline or confirm their appointments.
Birthday Emails
Ask to join social media pages
Ask for patient referrals & testimonials
Ask for review of various review sites
Send newsletters and promotions

4. How Can
DemandForce
Benefit Keith Clinic?
Efficiency & Consistency
Can help Keith Clinic effectively
communicate to our large patient base with
more efficiency using text messaging &
email communication
Can help increase patient referrals and clinic
reviews through email communication
Brand image is consistent across all
communications ranging from referral
message, birthdays, to appointment
reminders.
All communication is fully-automated so no
patient in the database will go missed.

5. Criticisms
Even though all of
DemandForce’s
communication is
consistent across the
board, the design is not
very appealling visually.
Even though
DemandForce and
Eclipse are integrated,
we cannot schedule
appointments directly
through DemandForce.