George is the lead software developer for a game company facing a tight deadline. He must delegate tasks to complete the project on time. George chooses to teach Lucy, the new graduate, new skills to finish the work. This upsets the more experienced employees Sam and Rodger who wanted to learn. Proper delegation considers employees' skills, willingness, and motivations. Managers must communicate goals and value each employee to avoid resentment from missed opportunities. Overall, delegation can improve efficiency but requires support and development of all staff.
Chapter 4 Social System and Organization CultureNaj Umpa
1. A social system is a complex set of human relationships within an organization where the behavior of one member can impact others directly or indirectly.
2. Roles define expected behaviors and responsibilities within a social system. Role conflict occurs when different expectations exist, while role ambiguity results from unclear or unknown roles.
3. Mentors provide guidance to more junior employees on navigating roles and behaviors to facilitate their career progress. Understanding roles helps people act appropriately in different situations.
This document contains a marketing skills matrix to help determine the required skills of a marketing team and identify any gaps. The matrix lists marketing skills across three levels - low, medium, and high - for both strategic and tactical skill types. A second page allows documentation of any current gaps in the marketing team's skills.
The document discusses performance appraisal and total reward systems. It defines performance appraisal as the systematic evaluation of employee performance to understand abilities for growth. It describes various performance appraisal methods like ranking, forced distribution, and checklists. It also discusses potential biases in performance appraisal like halo effect, leniency bias, and recentness effect. The document concludes by defining total rewards as all compensation and benefits perceived as valuable from employment, including pay, benefits, work-life programs, performance recognition, and career development opportunities.
Employee coaching involves providing training, feedback, and support to help employees improve performance and remove barriers. It includes setting expectations, monitoring performance, providing feedback, and celebrating successes. Coaching opportunities arise when employees appear unmotivated, make errors, miss deadlines or fall below standards. The purpose of coaching is to inform employees of what they do well and how to improve, teach needed skills, guide them to solve problems, and empower growth. Benefits include improved productivity, morale and satisfaction. To be effective, coaches must be supportive, patient, knowledgeable and build trust through open communication.
The document outlines key coaching techniques to help individuals realize their potential without demoralizing them. It discusses establishing interdependent relationships between leaders and team members and evaluating, demonstrating, and consolidating to provide feedback and encouragement. The evaluation process involves explaining tasks, checking for understanding, analyzing performance, listening to needs, and aiming to improve work. Demonstrating involves modeling tasks and encouraging learning. Limitations involve allowing development, managing expectations, and stopping incorrect actions. Consolidation focuses on having positive discussions to identify gaps and design action plans to encourage improvement.
The document discusses building high performance teams. It outlines the typical stages of team development: forming, storming, norming, performing, and adjourning. It describes the leader's role in guiding the team through each stage, such as communicating objectives during forming and stepping back to allow the team autonomy during performing. Characteristics of high performance teams are also presented, like shared responsibility, commitment, and mutual respect. The document provides tips for building a high performance team culture through training, recognition, communication, and engagement. It concludes with inviting questions about the topic.
- The performance appraisal form used by CRB, Inc. evaluates employees on attributes like knowledge, communication skills, work results, work style, and service orientation. The form is completed by both the supervisor (Al Brown) and the employee (Bob Jared).
- Al gives Bob positive ratings for his technical skills and work results but notes issues with anger management and paperwork. Bob believes his performance exceeds requirements.
- An appropriate overall success rating for Bob would be a 2.5, as Al acknowledges Bob's valuable contributions but also weaknesses that occasionally impact performance.
- Performance appraisals should be conducted at least semi-annually to provide regular feedback and ensure goals are being met.
Chapter 4 Social System and Organization CultureNaj Umpa
1. A social system is a complex set of human relationships within an organization where the behavior of one member can impact others directly or indirectly.
2. Roles define expected behaviors and responsibilities within a social system. Role conflict occurs when different expectations exist, while role ambiguity results from unclear or unknown roles.
3. Mentors provide guidance to more junior employees on navigating roles and behaviors to facilitate their career progress. Understanding roles helps people act appropriately in different situations.
This document contains a marketing skills matrix to help determine the required skills of a marketing team and identify any gaps. The matrix lists marketing skills across three levels - low, medium, and high - for both strategic and tactical skill types. A second page allows documentation of any current gaps in the marketing team's skills.
The document discusses performance appraisal and total reward systems. It defines performance appraisal as the systematic evaluation of employee performance to understand abilities for growth. It describes various performance appraisal methods like ranking, forced distribution, and checklists. It also discusses potential biases in performance appraisal like halo effect, leniency bias, and recentness effect. The document concludes by defining total rewards as all compensation and benefits perceived as valuable from employment, including pay, benefits, work-life programs, performance recognition, and career development opportunities.
Employee coaching involves providing training, feedback, and support to help employees improve performance and remove barriers. It includes setting expectations, monitoring performance, providing feedback, and celebrating successes. Coaching opportunities arise when employees appear unmotivated, make errors, miss deadlines or fall below standards. The purpose of coaching is to inform employees of what they do well and how to improve, teach needed skills, guide them to solve problems, and empower growth. Benefits include improved productivity, morale and satisfaction. To be effective, coaches must be supportive, patient, knowledgeable and build trust through open communication.
The document outlines key coaching techniques to help individuals realize their potential without demoralizing them. It discusses establishing interdependent relationships between leaders and team members and evaluating, demonstrating, and consolidating to provide feedback and encouragement. The evaluation process involves explaining tasks, checking for understanding, analyzing performance, listening to needs, and aiming to improve work. Demonstrating involves modeling tasks and encouraging learning. Limitations involve allowing development, managing expectations, and stopping incorrect actions. Consolidation focuses on having positive discussions to identify gaps and design action plans to encourage improvement.
The document discusses building high performance teams. It outlines the typical stages of team development: forming, storming, norming, performing, and adjourning. It describes the leader's role in guiding the team through each stage, such as communicating objectives during forming and stepping back to allow the team autonomy during performing. Characteristics of high performance teams are also presented, like shared responsibility, commitment, and mutual respect. The document provides tips for building a high performance team culture through training, recognition, communication, and engagement. It concludes with inviting questions about the topic.
- The performance appraisal form used by CRB, Inc. evaluates employees on attributes like knowledge, communication skills, work results, work style, and service orientation. The form is completed by both the supervisor (Al Brown) and the employee (Bob Jared).
- Al gives Bob positive ratings for his technical skills and work results but notes issues with anger management and paperwork. Bob believes his performance exceeds requirements.
- An appropriate overall success rating for Bob would be a 2.5, as Al acknowledges Bob's valuable contributions but also weaknesses that occasionally impact performance.
- Performance appraisals should be conducted at least semi-annually to provide regular feedback and ensure goals are being met.
The document discusses the key aspects of effective teams and teamwork. It defines what a team is and outlines the characteristics of successful teams, including common purpose, exceptional results, clear roles, accepted leadership, effective processes, and solid relationships. It also discusses the different stages of team development - forming, storming, norming, and performing. Additionally, it outlines the roles and responsibilities of team leaders and team members. Finally, it identifies several qualities of an effective team player, such as reliability, constructive communication, active participation, flexibility, and treating others with respect.
High Performance Teams: The 4 KPIs of SuccessQELIedu
This document discusses the keys to developing high performance teams. It identifies 4 key performance indicators (KPIs) of success: 1) having a common vision and clear actions, 2) clear accountability and performance reporting, 3) leveraging diversity and leading by example, and 4) awareness and support of individual work/life goals. A case study shows that implementing a 3-phase high performance team program focused on these KPIs led to improved job demands, satisfaction, engagement, and a six month ROI of $254,951.50 for a team. Developing high performance teams can help organizations thrive through innovation, savings, and growth rather than just survive challenges.
The document describes the objectives and process of a buddy program for new employees. The goals are to help new employees feel welcome and understand the company culture, policies, and day-to-day operations. As part of the program, an experienced employee is assigned as a "buddy" to each new hire. The buddy acts as a mentor and guide, answering questions and assisting with introductions, training, and acclimating to workplace norms. The roles and responsibilities of both the buddy and new employee are outlined, along with guidelines for how long the pairing should last and how often they should meet.
This document discusses coaching and mentoring. It defines coaching as developing skills and knowledge to improve job performance and organizational objectives. Coaching is usually short-term and focuses on specific goals. Important coaching models include GROW, OSCAR, and COACH. Mentoring involves a senior member advising and promoting a junior member's career. Mentoring functions include learning skills, culture, and preparing for future roles. Coaching and mentoring provide benefits like improved relationships, productivity and quality. The difference is that coaching focuses on work tasks while mentoring focuses on career development.
The document discusses the five stages of group development: forming, storming, norming, performing, and adjourning. In the forming stage, group members try to set rules and learn about each other with guidance from the leader. Storming involves conflict as members bargain with each other and reveal personal goals. During norming, the group develops ways of working together and agrees on shared goals. In performing, the group works harmoniously and uses problem-solving skills. Finally, adjourning occurs when the group ends after achieving its task.
The document discusses organizational development (OD) intervention strategies and techniques. It identifies three basic approaches to organization change - structural, technical, and behavioral. It also provides an overview of major OD intervention techniques, which focus on the individual, team, intergroup, and total organizational levels. Examples of interventions discussed include team building, survey feedback, and organizational restructuring.
1. The document discusses the importance of an employee orientation program for introducing new hires to their jobs and work environments. It notes that without orientation, new employees may feel uncomfortable and take longer to reach their full potential.
2. The proposed orientation program includes employee introduction, in-class training, on-the-job training, self-learning, progress monitoring and evaluation. The goal is to help supervisors and employees understand job requirements and provide basic training to ease new employees' adaptation.
3. Implementing a structured orientation program can help reduce turnover by creating a welcoming environment for new employees and minimizing costs for the organization.
Commitment is the bond employees experience with their organisation. Broadly speaking, employees who are committed to their organisation generally feel a connection with their organisation, feel that they fit in and, feel they understand the goals of the organisation. This presentation includes Definition and meaning of organization commitment, Types of Employee Commitment and Outcomes of Employee Involvement
This document discusses various types of organizational development interventions. It begins by defining intervention and describing criteria for effective interventions. It then discusses factors that impact the success of interventions, including those relating to the change situation and target of change. Various intervention types are covered such as team interventions, inter-group and third party interventions, and comprehensive OD interventions involving the whole system. Structural interventions involving redesigning the organization are also outlined. Presentation sections provide details on specific interventions like team building, process consultation, and socio-technical system design.
Topic Covered:
Understanding of Employee Induction.
Employee Induction Process.
Why Employee Induction is necessary?
What should be on Employee Induction Check List?
Conclusion.
The 7 levels of organisational consciousnessphil-b-morley
The document describes seven levels of organizational consciousness that organizations progress through as they develop. The levels focus on existential needs from survival to service. Organizations must master both lower needs like survival and profit as well as higher needs like social responsibility to be most successful. Truly advanced organizations display attributes of all seven levels and have full spectrum consciousness.
Successful businesses bring together the talents of individual employees. Group activities are one way to accomplish this goal, and have fun at the same time. Here are the best exercises for improving teamwork in 5 minutes or less.
This document provides salary ranges for various roles in the banking and financial services industry in India. It finds that average salary increases when switching jobs in this sector range from 20-35%, with more senior roles seeing larger increases. In-demand skills include actuarial science, fund raising, and product development. Popular roles include VP roles in private equity/venture capital and relationship manager. Employers are focusing on training, flexibility, and benefits to attract talent beyond compensation increases in the current year.
This document provides an overview of 360 degree feedback systems. It defines 360 degree feedback as a process that assesses an employee's performance through feedback from their manager as well as peers, direct reports, and customers. The document then describes various types of multi-rater feedback systems ranging from 90 degree to 720 degree. It outlines the advantages and disadvantages of 360 degree feedback as well as common reasons why 360 degree appraisal programs fail. Finally, it provides a detailed 8-step process for implementing a 360 degree feedback system within an organization.
What Is Motivation?
Define motivation.
Explain motivation as a need-satisfying process.
Early Theories of Motivation
Describe the five levels in Maslow’s hierarchy and how Maslow’s hierarchy can be used in motivational efforts.
Discuss how Theory X and Theory Y managers approach motivation.
Describe Herzberg’s motivation-hygiene theory.
Explain Herzberg’s views of satisfaction and dissatisfaction.
The document discusses several key aspects of building effective teams and becoming an effective team leader, including establishing trust, communicating vision and goals, empowering team members, and problem solving as a team. It emphasizes that changing an organization's culture requires full commitment from leaders, while climate can be adjusted more quickly by how leaders act and what they praise. An effective team leader shares leadership, participates with employees, and relies on the team to resolve problems.
“You can download this product from SlideTeam.net”
Use this employee engagement PowerPoint presentation to increase the compatibility and gelling between the colleagues. With the help of this PPT, employees can plan and engage in different activities which helps to break the ice for newbies and helps them to settle in the new environment. Also, the bonding activities in this PowerPoint presentation example are very helpful to create a warm and familiar environment for the employees to open up. Employees can cooperate better with their co-workers with the help of these techniques mentioned in this slideshow. Also, the icebreakers mentioned in this PPT are also very useful to create a cordial relationship between the boss and the employees as employee engagement is very necessary for a successful company’s becoming. Employee satisfaction can be achieved with the help of this PowerPoint theme in order to successfully create a stress-free environment for all the employees with openness. This PPT is really helpful for employee engagement in today’s stressful corporate world. Bare the truth with our Employee Engagement Powerpoint Presentation Slides. Your thoughts will dig up the facts. https://bit.ly/30FwCbM
The document discusses understanding groups and teams in organizations. It defines groups and differentiates between formal and informal groups. It describes the five stages of group development as forming, storming, norming, performing, and adjourning. It also discusses key group concepts like roles, norms, cohesiveness and conflict management. It then covers decision making in groups and compares individual versus group decision making. Finally, it defines teams, discusses why teams are popular in organizations, and describes the four most common types of teams as functional, cross-functional, supervised, and self-managed teams.
This document defines induction as the planned introduction of new employees to their jobs, coworkers, and organization. It discusses the objectives of induction programs which include informing employees about company mission/objectives, employment terms, stimulating interest, and clarifying job roles/responsibilities. The importance of induction is to help new employees settle into their jobs smoothly, form a base for future training, reduce costs from recruitment/selection, and integrate employees into teams. The document outlines common components of induction programs and who should be inducted.
Job design involves determining the duties, responsibilities, and relationships involved in a job. It provides information on qualifications and rewards. Key factors in job design include the scope of work, ensuring the job is challenging yet matches the employee's skills, and balancing organizational and individual needs. Techniques for job design include work simplification, job rotation, job enlargement, and job enrichment. The goal is to reduce boredom and monotony while increasing motivation and satisfaction.
The document discusses various concepts related to organizing in management. It defines organizing as how to group organizational elements. Job design determines individual work responsibilities, while job specialization divides overall tasks into smaller parts. Specialization can increase proficiency but also risks boredom. Alternatives like job rotation, enlargement and enrichment aim to address these limitations. The document also defines concepts like chain of command, delegation, decentralization and centralization related to authority and responsibility within an organization.
The document discusses the key aspects of effective teams and teamwork. It defines what a team is and outlines the characteristics of successful teams, including common purpose, exceptional results, clear roles, accepted leadership, effective processes, and solid relationships. It also discusses the different stages of team development - forming, storming, norming, and performing. Additionally, it outlines the roles and responsibilities of team leaders and team members. Finally, it identifies several qualities of an effective team player, such as reliability, constructive communication, active participation, flexibility, and treating others with respect.
High Performance Teams: The 4 KPIs of SuccessQELIedu
This document discusses the keys to developing high performance teams. It identifies 4 key performance indicators (KPIs) of success: 1) having a common vision and clear actions, 2) clear accountability and performance reporting, 3) leveraging diversity and leading by example, and 4) awareness and support of individual work/life goals. A case study shows that implementing a 3-phase high performance team program focused on these KPIs led to improved job demands, satisfaction, engagement, and a six month ROI of $254,951.50 for a team. Developing high performance teams can help organizations thrive through innovation, savings, and growth rather than just survive challenges.
The document describes the objectives and process of a buddy program for new employees. The goals are to help new employees feel welcome and understand the company culture, policies, and day-to-day operations. As part of the program, an experienced employee is assigned as a "buddy" to each new hire. The buddy acts as a mentor and guide, answering questions and assisting with introductions, training, and acclimating to workplace norms. The roles and responsibilities of both the buddy and new employee are outlined, along with guidelines for how long the pairing should last and how often they should meet.
This document discusses coaching and mentoring. It defines coaching as developing skills and knowledge to improve job performance and organizational objectives. Coaching is usually short-term and focuses on specific goals. Important coaching models include GROW, OSCAR, and COACH. Mentoring involves a senior member advising and promoting a junior member's career. Mentoring functions include learning skills, culture, and preparing for future roles. Coaching and mentoring provide benefits like improved relationships, productivity and quality. The difference is that coaching focuses on work tasks while mentoring focuses on career development.
The document discusses the five stages of group development: forming, storming, norming, performing, and adjourning. In the forming stage, group members try to set rules and learn about each other with guidance from the leader. Storming involves conflict as members bargain with each other and reveal personal goals. During norming, the group develops ways of working together and agrees on shared goals. In performing, the group works harmoniously and uses problem-solving skills. Finally, adjourning occurs when the group ends after achieving its task.
The document discusses organizational development (OD) intervention strategies and techniques. It identifies three basic approaches to organization change - structural, technical, and behavioral. It also provides an overview of major OD intervention techniques, which focus on the individual, team, intergroup, and total organizational levels. Examples of interventions discussed include team building, survey feedback, and organizational restructuring.
1. The document discusses the importance of an employee orientation program for introducing new hires to their jobs and work environments. It notes that without orientation, new employees may feel uncomfortable and take longer to reach their full potential.
2. The proposed orientation program includes employee introduction, in-class training, on-the-job training, self-learning, progress monitoring and evaluation. The goal is to help supervisors and employees understand job requirements and provide basic training to ease new employees' adaptation.
3. Implementing a structured orientation program can help reduce turnover by creating a welcoming environment for new employees and minimizing costs for the organization.
Commitment is the bond employees experience with their organisation. Broadly speaking, employees who are committed to their organisation generally feel a connection with their organisation, feel that they fit in and, feel they understand the goals of the organisation. This presentation includes Definition and meaning of organization commitment, Types of Employee Commitment and Outcomes of Employee Involvement
This document discusses various types of organizational development interventions. It begins by defining intervention and describing criteria for effective interventions. It then discusses factors that impact the success of interventions, including those relating to the change situation and target of change. Various intervention types are covered such as team interventions, inter-group and third party interventions, and comprehensive OD interventions involving the whole system. Structural interventions involving redesigning the organization are also outlined. Presentation sections provide details on specific interventions like team building, process consultation, and socio-technical system design.
Topic Covered:
Understanding of Employee Induction.
Employee Induction Process.
Why Employee Induction is necessary?
What should be on Employee Induction Check List?
Conclusion.
The 7 levels of organisational consciousnessphil-b-morley
The document describes seven levels of organizational consciousness that organizations progress through as they develop. The levels focus on existential needs from survival to service. Organizations must master both lower needs like survival and profit as well as higher needs like social responsibility to be most successful. Truly advanced organizations display attributes of all seven levels and have full spectrum consciousness.
Successful businesses bring together the talents of individual employees. Group activities are one way to accomplish this goal, and have fun at the same time. Here are the best exercises for improving teamwork in 5 minutes or less.
This document provides salary ranges for various roles in the banking and financial services industry in India. It finds that average salary increases when switching jobs in this sector range from 20-35%, with more senior roles seeing larger increases. In-demand skills include actuarial science, fund raising, and product development. Popular roles include VP roles in private equity/venture capital and relationship manager. Employers are focusing on training, flexibility, and benefits to attract talent beyond compensation increases in the current year.
This document provides an overview of 360 degree feedback systems. It defines 360 degree feedback as a process that assesses an employee's performance through feedback from their manager as well as peers, direct reports, and customers. The document then describes various types of multi-rater feedback systems ranging from 90 degree to 720 degree. It outlines the advantages and disadvantages of 360 degree feedback as well as common reasons why 360 degree appraisal programs fail. Finally, it provides a detailed 8-step process for implementing a 360 degree feedback system within an organization.
What Is Motivation?
Define motivation.
Explain motivation as a need-satisfying process.
Early Theories of Motivation
Describe the five levels in Maslow’s hierarchy and how Maslow’s hierarchy can be used in motivational efforts.
Discuss how Theory X and Theory Y managers approach motivation.
Describe Herzberg’s motivation-hygiene theory.
Explain Herzberg’s views of satisfaction and dissatisfaction.
The document discusses several key aspects of building effective teams and becoming an effective team leader, including establishing trust, communicating vision and goals, empowering team members, and problem solving as a team. It emphasizes that changing an organization's culture requires full commitment from leaders, while climate can be adjusted more quickly by how leaders act and what they praise. An effective team leader shares leadership, participates with employees, and relies on the team to resolve problems.
“You can download this product from SlideTeam.net”
Use this employee engagement PowerPoint presentation to increase the compatibility and gelling between the colleagues. With the help of this PPT, employees can plan and engage in different activities which helps to break the ice for newbies and helps them to settle in the new environment. Also, the bonding activities in this PowerPoint presentation example are very helpful to create a warm and familiar environment for the employees to open up. Employees can cooperate better with their co-workers with the help of these techniques mentioned in this slideshow. Also, the icebreakers mentioned in this PPT are also very useful to create a cordial relationship between the boss and the employees as employee engagement is very necessary for a successful company’s becoming. Employee satisfaction can be achieved with the help of this PowerPoint theme in order to successfully create a stress-free environment for all the employees with openness. This PPT is really helpful for employee engagement in today’s stressful corporate world. Bare the truth with our Employee Engagement Powerpoint Presentation Slides. Your thoughts will dig up the facts. https://bit.ly/30FwCbM
The document discusses understanding groups and teams in organizations. It defines groups and differentiates between formal and informal groups. It describes the five stages of group development as forming, storming, norming, performing, and adjourning. It also discusses key group concepts like roles, norms, cohesiveness and conflict management. It then covers decision making in groups and compares individual versus group decision making. Finally, it defines teams, discusses why teams are popular in organizations, and describes the four most common types of teams as functional, cross-functional, supervised, and self-managed teams.
This document defines induction as the planned introduction of new employees to their jobs, coworkers, and organization. It discusses the objectives of induction programs which include informing employees about company mission/objectives, employment terms, stimulating interest, and clarifying job roles/responsibilities. The importance of induction is to help new employees settle into their jobs smoothly, form a base for future training, reduce costs from recruitment/selection, and integrate employees into teams. The document outlines common components of induction programs and who should be inducted.
Job design involves determining the duties, responsibilities, and relationships involved in a job. It provides information on qualifications and rewards. Key factors in job design include the scope of work, ensuring the job is challenging yet matches the employee's skills, and balancing organizational and individual needs. Techniques for job design include work simplification, job rotation, job enlargement, and job enrichment. The goal is to reduce boredom and monotony while increasing motivation and satisfaction.
The document discusses various concepts related to organizing in management. It defines organizing as how to group organizational elements. Job design determines individual work responsibilities, while job specialization divides overall tasks into smaller parts. Specialization can increase proficiency but also risks boredom. Alternatives like job rotation, enlargement and enrichment aim to address these limitations. The document also defines concepts like chain of command, delegation, decentralization and centralization related to authority and responsibility within an organization.
Personalized Team Leadership august 2015jhouchens99
This document provides a summary of each chapter from the book "Team Leadership in the Game Industry" by Seth Spaulding. For each chapter, the document includes a one sentence summary, an example from the author's past experience, and how the author plans to apply what they learned in their current and future work. The chapters discuss topics like organizational structure, choosing and supporting leaders, leadership styles, and managing underperformers. The author reflects on how improved leadership could have helped issues they witnessed and aims to foster communication, trust, and accountability as a future leader.
Josh, a recent graduate, is dissatisfied in his junior marketing role where he handles menial tasks. He feels unmotivated and that his ideas are dismissed by his manager Sarah. Josh directly pitches an idea to the CEO without informing Sarah, damaging their relationship. The document recommends building trust between Josh and Sarah by giving Josh more meaningful work, clearly outlining his career path, and making him feel heard. Fostering understanding between generations through open communication is key to motivating and retaining younger workers.
This document discusses employee involvement, which is essential for total quality management. It covers motivation, teamwork, training and mentoring, recognition and rewards, feedback, empowerment, and effective communication. Motivation theories like Maslow's hierarchy of needs and Herzberg's two-factor theory are explained. The benefits of teamwork include achieving more dramatic results and making the best use of each member's skills. Training and mentoring are ongoing and help employees understand their roles and responsibilities as well as learn new skills. Effective communication in an organization must flow upward, downward, and horizontally.
Team leadership is essential for guiding a team to achieve common goals. There are five stages of team development: forming, storming, norming, performing, and adjourning. Effective teams have a shared identity and values, complementary skills, clear roles, and celebrate accomplishments. There are different leadership styles like democratic, authoritarian, and laissez-faire. Leaders take on task, cultural, and symbolic functions to help the team perform well and define roles.
This document summarizes a student business project on motivating employees. The project aims to understand the importance of motivation within companies and how motivated employees can increase performance, productivity and economic results. It discusses Frederick Herzberg's theory of motivation and factors that motivate employees such as professional development, responsibilities, and recognition. The document also covers advantages like higher productivity and commitment, as well as disadvantages like lack of confidence in management that can impact motivation.
The document discusses the responses from an interview with the author's uncle, who is an operations manager at General Electric. Some key points:
1) The uncle said his main duties involve ensuring tasks are completed on time and that employees have room for growth. He aims to recruit the right people for projects to ensure success.
2) Goals are set using milestones and timelines to provide clarity for the team.
3) Tasks are broken down and distributed to hold team members accountable for their pieces of the project. Weekly progress meetings track schedules.
4) Team members became experts in their fields and know what to do without intervention. Hard work and avoiding missed deadlines impact success.
How do you set expectations for your self and the team your are supervising so as to achieve organizational goals.
Take a few minutes and learn how this can be done
This document defines manpower planning and recruitment, outlines the stages of manpower planning, and discusses factors that affect labor performance. Manpower planning is defined as matching available human assets to effectively implement productive forces. The stages of manpower planning include predicting needs, designing job descriptions, finding recruitment sources, providing incentives for promotion, and anticipating losses. Manpower recruitment involves identifying vacancies, developing job requirements, locating candidate sources, selecting candidates through interviews, and placement. Factors like wages, working hours, health, education, and personal qualities can impact labor efficiency.
More often than not, the reason for poor performance is because the employee does not know what is expected. Both employee and boss may be under the mis-apprehension that the employee goals and expectations are clear. Sure, clear as mud!
This document provides guidance on creating effective hiring strategies. It discusses the importance of performance profiles over traditional job descriptions, focusing on what the candidate will do rather than their qualifications. It also emphasizes using a two-question interview format centered around accomplishment-based questions and visualization exercises. The closing section notes that candidates are more motivated by career opportunities than compensation alone, so the job should be differentiated to emphasize growth, stretch assignments, and manager involvement. The overall message is that nothing is more important to business success than hiring great people.
Maulik Bhojani is a senior officer at Neo Software in Mumbai. He completed his Bachelor of Engineering in Computer Engineering from VVP Engineering College in Rajkot. He has over two years of work experience as a team leader at DRC Systems in Ahmedabad. Currently, he is looking to utilize his academic knowledge, work ethic, and innovative ideas to benefit his organization.
Maulik Bhojani is a senior officer at Neo Software in Mumbai. He completed his Bachelor of Engineering in Computer Engineering from VVP Engineering College in Rajkot. He has over 2 years of work experience as a team leader at DRC Systems in Ahmedabad. Currently, he is looking to utilize his academic knowledge, work ethic, and innovative ideas to benefit his organization.
This document discusses the importance of setting clear expectations in performance management. It outlines that expectations should be communicated to employees regarding their key job responsibilities, performance standards, and goals. When expectations are not clearly defined, employees may not understand what is required of them or how their performance will be evaluated. The document recommends managers monitor employee progress, provide feedback, and recognize achievements or address underperformance accordingly. Setting and communicating expectations is presented as key to improving motivation and performance.
The document discusses motivating employees in companies. It argues that motivated employees can help a company perform better, as they aim to work in the best way and take the company's mission as their own. While salary is often seen as the main way to motivate, the document explains there are other important factors like praising good work and making employees feel part of a team. The most important thing for motivating employees is having leaders who can inspire workers and make them feel committed to the company's mission.
The Importance of Delegation - key ways to grow your business The Pathway Group
Delegation is important for business growth by allowing managers to focus on high-value tasks. While some are reluctant due to concerns about quality or time, delegating properly addresses these issues. Effective delegation involves selecting the right person for each task, providing training, setting clear expectations, and ultimately trusting employees with responsibility rather than just individual tasks. When done correctly, delegation boosts employee morale, increases productivity, and improves work-life balance for managers.
The document discusses the importance of employee engagement for organizations. It notes that disengaged employees can lead to negativity, low productivity, attrition, and mistakes. Companies with engaged employees perform 202% better and are 26% more productive. The document outlines five factors that contribute to engagement: commitment, pride in the organization, exerting discretionary effort, enthusiasm, and passion for work. It also provides suggestions for improving engagement, such as learning opportunities, recognition, communication, and building trust in leadership. Barriers to engagement mentioned include poor management, lack of career growth, and not feeling valued in one's work.
A prospective employee meeting is a one-on-one meeting comprising of a discussion between an occupation candidate and a delegate of a business which is directed to evaluate whether the candidate ought to be hired.
Similar to Delegation & scenario Access to Business (20)
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf46adnanshahzad
How to Start Up a Company: A Step-by-Step Guide Starting a company is an exciting adventure that combines creativity, strategy, and hard work. It can seem overwhelming at first, but with the right guidance, anyone can transform a great idea into a successful business. Let's dive into how to start up a company, from the initial spark of an idea to securing funding and launching your startup.
Introduction
Have you ever dreamed of turning your innovative idea into a thriving business? Starting a company involves numerous steps and decisions, but don't worry—we're here to help. Whether you're exploring how to start a startup company or wondering how to start up a small business, this guide will walk you through the process, step by step.
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2. Definitions and interpretations
• Defining delegation:
“Grant of authority by one party (the delegator) to another (the
delgatee) for agreed purpose(s). Under the legal concept of vicarious
liability, the delegator remains responsible for the delegatee's acts or
omissions in carrying out the purpose of the delegation”
(BusinessDictionary.com, 2017)
Could be interpreted as:
“The assignment of any responsibility or authority to another person to
carry out specific activities.”
(George Beckley, 2017)
3. The Purpose of Delegation
Organisations and companies are often involved in many activities,
such as: sourcing, distribution and customer service. If work and tasks
are not organised it can affect the efficiency, productivity,
development, employee satisfaction and market share of the company.
• Delegation is needed to:
• Increase efficiency
• Increase development
• Increase productivity
• Increase job satisfaction
4. Delegation & Efficiency
• Delegation allows a manager to spread tasks to employees to speed up tasks,
better quality of a task* and less pressure on a manager with many tasks to
complete.
• *Some employees may not
have the correct skills to produce
quality.
Delegation allows a manager to spread tasks across employees. By assigning
specific tasks to specific employees there is a greater probability of the task being
completed sooner than if one employee had to complete all tasks. If each
employee is given a manageable workload there is a greater chance of the work
produced being of better quality. By assigning specific tasks to specific employees it
can also make employees feel as if they have a role in the business, thus increasing
their job satisfaction and efficiency.
5. Delegation & Development
• A leader or manager can help improve an employee’s skills set by
working with them showing the employee how to do certain tasks. To
solidify the new skills learnt, tasks can be delegated to the employee.
If completed well, this will show the new skill is learnt and the
employee is now able in that skill.
6. The Scenario-Game Software Development
Company
• “Hello there I am the lead software design developer for
VorsecGames, a relatively small company with 10 employees all
together. I have a problem, the deadline for the software is two weeks
away, with the game set for release. However if I continue with the
software development at my current speed it will take me three
weeks to complete. I need to delegate!”
7. Who to delegate to?
• “I have three employees that work under me. They all do the same
software work, but I am the only one who knows how to put finishing
effects and specific coding on software. I will need to teach one
employee out of Sam, Rodger and Lucy this new skills set.”
• Sam has been working here 2 years and is very ambitious, wanting to progress through the
company. Sam is 25 years old.
• Rodger works very hard and has been at the company for 10 years. Rodger is set to retire in 5
years time.
• Lucy has just joined VorsecGames and is the brightest out of the 3. Lucy has just graduated from
university at 23 years old.
8. Positives of Delegation
• “I chose to delegate the task to Lucy. This was a tricky decision, but
Lucy will pick up the skills the fastest to complete the task, helping me
meet the deadline. She will also carry these skills for life. Eventually
she could be the manager for this company one day. I know the other
employees may not agree with my decision.”
• “I am so happy to be learning new skills and doing new tasks that
challenge me. I am motivated to get into the task and give it my best
efforts. Thanks Boss!” Lucy
9. Implications of delegation
• “I am so happy George did not pick me to dump his work on. I hate change in my
work. If he had picked me, I may become unhappy and effect those around me by
being grumpy.” Rodger.
• “I am so angry right now! Lucy has just arrived and is already being taught new
skills. I have worked here two years and George did not trust me with his task? I
feel hurt by his decision and I am really demotivated to work under George. I
deserved to learn the new skills!” Sam.
10. Resolution to Scenario 1
• “Once Sam had found out he was not chosen for the delegated task he was
very angry with me and potentially demotivated to work for this company.
In this situation I need to have a conversation with Sam to make him feel
valued, that there is career progression here, but also make sure he knows
I am his boss.”
• This is a difficult situation for myself, as I need to make assurances that the
employee will develop his skills over time at this organisation. The problem
I have is not having a task to delegate to Sam or when the next task will be.
This was a risky choice for myself, but understood Sam is part of the future
of this organisation and could not risk him leaving for another organisation.
I will also need to help Lucy with the delegated task. Without suitable
support and resources this could lead to anxiety, frustration and the task
being badly done (Hall et al., 2010).
11. Evaluation of Delegation Scenario 1
• Choosing the high skilled worker was most suitable for the need of this delegation. There was
little time for task completion and training someone that will learn fast is less time consuming.
The employees all responded in different ways, positively, negatively and somewhat neutral. The
delegation is positive for the employee that is willing to learn and develop new skills, in this case
Lucy. This is also good for the organisation, as their employees are now at a greater skill level and
more valuable to the business. Delegation can have demotivating effects on employees that have
seen other employees be chosen for delegated work and progress their skills, while they have
not. Neutrally, some employees do not want their job or workload to change.
• This was an efficiency form of delegation, but needed a high skilled employee. A new employee
was picked for the task, making older employees feel distrust towards their manager as I seem to
trust a brand new employee for the task more than Sam or Rodger who had more experience. As
the employees are highly skilled, most want to keep progressing with their skills. This causes a
competitiveness for delegation tasks, potentially leading to employee conflict. To avoid this I
could have made a progress plan where all employees will have a rota format for delegation tasks.
Some employees like Rodger do not like their job changing, and may be frustrated if chosen for
delegation tasks.
12. Delegation Scenario 2
• “I am the manager here at McDonalds. As part of my job I need to
help my employees develop management skills to help the future of
the business. I am going to delegate a task to Joe, involving cashing up
the tills at the end of the day. I know Joe has the skills to do the
delegated task, but he is not motivated to do it.”
13. Low Skilled Delegation Implications
• “Ugh. George is so annoying. I don’t want to learn management skills,
I just want to work and get paid. Is that too much to ask? George also
says I take too long to cash the tills.” Joe
14. Resolution to Scenario 2
• “I will need to have a meeting with Joe and try to persuade him to do the
delegated tasks.”
• Research by Spetzer (1992) into delegation showed organisations that
managers must take time to explain delegated tasks clearly. Managers
should also tell employees why the delegated task is important. This will
create a shared value between the manager, employee and task delegated
to them (Hall et al., 2010). I needed to explain to Joe that this work is
important for his job progression. We then had a long conversation about
his future ambitions. I believe that I now understand what Joe is looking for
in delegated tasks. All he wanted to know before the task is why he needed
to do the task and not myself. Later this shift myself and Joe cashed the tills
together.
15. Evaluation of Delegation Scenario 2
• In this scenario there is no time restraint on the manager, the pure
purpose of this delegation is for employee development. However,
the employee did not want to do the extra task as he did not want to
learn these new skills, it seemed more like extra work for the
employee. As this is a low skilled working environment many
employees did not choose this job, but needed a living wage more
than anything. This leads to employee demotivation if they are forced
to learn more tasks than what they originally signed up for or are
willing to do. A manager has to be very careful when delegating to
make sure everyone is happy. For Trevor to have successful delegation
and development with myself I will need to first motivate and excite
Joe to be willing to do the tasks.
16. Factors of who to delegate to
Figure 1 shows that delegated tasks takes an employee to both be
willing and high skilled. There are also other ways to get an
employee to delegate tasks to, but is dependant on the employees
willingness and current skill level. With high skill and low willingness
the manager will need to persuade and excite the employee into
wanting to do the delegated tasks.
An employee with high will but low skill, will need guidance on the
task. This will be time consuming for the manager, and will only have
time to delegate tasks if the situation for the manager is not
pressurized.
For a low skill and low willingness worker, this will be difficult to the
manager to delegate tasks to. The employee will need both
motivation and guidance to delegate a task to.
High will and high skill workers are where a manager can trust the
employee to both get the delegated job done and with good quality.
Figure 1: Delegation Model. Sourced
from (Howtodelegate.com, 2017)
17. Elements of Delegation
Responsibility-
Trusting the employee with the task. The
managers assign certain responsibility to the
subordinates for the completion of certain tasks
on there behalf.
Authority-
the manager along with the responsibility also
delegates authority to enable the subordinate to
take decisions independently and accomplish the
task efficiently.
Accountability-
The Accountability cannot be delegated which
means, in the case of non-completion of the task,
the manager will only be held responsible for it,
not the subordinates.Figure 2: Elements of Delegation. Sourced from
(Businessjargons.com, 2017)
18. Advantages of Delegation
• Manager: The essence of delegation process is empowering someone to act for
the manager. The manager shares his burden of work with his subordinates
through delegation. Thus the manager is allowed to concentrate on other works.
• Employees: Delegation allows freedom and expands the wisdom of subordinates.
It enhances the position and status of the subordinates as they are given powers
to exercise.
• Organisation: Grows and expands out of delegation. Delegation speeds up
decision making as power is shared at all levels.
• Team: The behaviour pattern of every individual is improved by delegation.
Granting of freedom to act by the superior shows the confidence of the superior
over tile subordinates.
• Trust: When a manager is on leave the work is taken by subordinates and
provides continuity in functions.
• Team Morale: It motivates the subordinates to do better and perform well.
19. Disadvantages of Delegation
• Time: Can be very time consuming if dealing with unwilling or low
skilled employees to get the job done in a specific time frame.
• Quality of work: There is an element of trust that the job will be done
to a high standard. There is no guarantee tasks will be done to a high
standard.
• Relevance of position: Employees may become frustrated that they
have been given management tasks, while the manager is not doing
their job properly. Employees may question the managers credibility.
• Communication: The manager will have a vision of how a task should
be carried out. The subordinate may have a different view. This is
where miscommunication may occur.
20. References
• Business Jargons. (2017). What are the elements of Delegation of Authority? definition and elements -
Business Jargons. [online] Available at: http://businessjargons.com/elements-of-delegation-of-authority.html
[Accessed 18 Oct. 2017].
• Hall, D., Jones, R., Raffo, C., Anderton, A., Chambers, I. and Gray, D. (2010). Business studies. Harlow: Pearson
Education.
• Merriam-webster.com. (2017). Definition of DELEGATION. [online] Available at: https://www.merriam-
webster.com/dictionary/delegation [Accessed 18 Oct. 2017].
Editor's Notes
Jan Yager, in her book “Work Less, Do More,” (2008) Outlines that for delegation tasks, the manager should always pick the employee best for the task in a short time frame. This is based on characteristics and skills for the task at hand.