The document discusses decision making at a tech support company called ApTech that has experienced slow growth and declining profits in recent years. It evaluates firing one employee to restructure the computer graphics unit and cut costs. Paul Dougherty and Shannon Wall are evaluated based on their performance history and qualifications. It is decided to fire Paul Dougherty since his average performance is lower than Shannon Wall's. Teresa Livingstone is also identified as a potential employee to fire since her computer graphics skills are not as strong as the remaining employees.

1. In The Name Of ALLAH. Most Compassionate, Ever-Merciful

2. Decision Making.
Presented by:
Assal
Syeda
Alameen
Erum
Mudassir Iqbal

3. ApTech
– Applied Technology
– It is provides Tech support for
larger firms.
– Founded by Mike Peterson 12
Constant years ago.

4. – Having 55 employees
– It faced almost no
competitors,
– & the growth possibilities
seemed limitless.
Constant

5. Problems.
• But in past 5 years it
experienced slow growth.
• & Diminished Profitability.
Variable

6. Causes Of
Problems.
• More Companies in Market.
• Competition gets tougher.
• Companies requested for
contractors.
Variable

7. Most Affected Area
Computer Graphics Area
Requests For Traditional
Graphics Support Services From
Other Companies Declined Over
20 Percent In the Past Year alone.

8. Set
Objectives
1. To providing a greater degree
of customer service along with
some basic computer support
2. To restructure Computer
graphics unit.
3. Cost Cutting or trying to
reduce down the cost.

9. Implementation
For Customers
services
1.Employ Teresa is potential enough to
bring new customers according to their
degrees and expertise in this area.
2. Employ Grey is potential to negotiate
and bring new customers as well. And
he has professional degree in core
function of the unit.

10. Implementation
1.They both have expertise according to
new objective of company.

11. Implementation
For Restructure
& Cost cutting
• For restructuring and cost cutting
she has to fire one employee from
rest two.

12. Whom To Fire

13. SWOT Evaluation

14. Evaluation Of Rest
Two Employees
• Paul Dougherty
• S: Consistent performance,
• W: Not expert in core functionality and
in customer services as well
• O: Old Employee, Doesn’t worry about
workload.
• T: Semi contributor of his family

15. Evaluation Of Rest
Two Employees
• Shannon Wall:
• S: Professional, Expert, Well Educated
(degree Holder in Core function of unit) &
performance is good.
• W: Disturbed family life
• O: Can Perform very well after
eliminating family problems.
• T: To up bring her child.

16. Rational Evaluation

17. Decision
Performance (Data)
Paul Dougherty:
• Seniority: 8
• Compensation $36500
• 1995 Average
• 1996 Average
• 1997 Good
• 1998 Average

18. Decision
Performance (Data)
Shannon Wall:
• Seniority: 7
• Compensation $40500
• 1995 High
• 1996 Good
• 1997 Average
• 1998 Low

19. Decision
Numbering For Performance
• High
10
• Good
7
• Average
5

20. Decision
Paul Dougherty:
1995 Average 5
1996 Average 5
1997 Good 7
1998 Average 5
Average Performance 5.5

21. Decision
Shannon Wall:
1995 High 10
1996 Good 7
1997 Average 5
1998 Low 3
Average Performance 6.25

22. Decision 5
5
Average 5.5
7
:
erty
h
lDo ug 5
Pau
Average 6.25
10
Shannon Wall
7
5
3

23. Decision
Have to fire
Mr. Paul Dougherty

24. Causes of
Lay off Paul
Dougherty:
• Average Performance.
• No special expertise.
• No extraordinary dedication.
• No vibrant growth rate shown in his
performance.

25. Q.2 Teresa
Agree
Livingstone
• She has been known to put in 20 hours
of work and it increases office cost.
• To make sure that the work is up-to-
date, works on weekend a lot
• She has been putting too much time
but not working effectively.

26. Q.2 Teresa
Agree
Livingstone
• Her computer graphics skills Are not
strong compare to rest two employs.
• She just meet her performance
expectations through marketing but not by
computer skills which is the core
competency.

27. Q.2 Teresa
Livingstone:
• We have two after her firing to meet with
company’s new set objectives.
– A. Using advance technology in
computer graphics
– B. Better customer services.

28. So, We Agree with the
decision of Meyers to lay off
Paul Dougherty. She took
wise decision.
And Teresa is liable to fired
Second.