The mobile channel continues to become an increasingly important means for consumers to interact with financial services providers. Financial services firms have responded to growing consumer demand by introducing new and redesigned apps with ever more powerful data offerings and transaction capabilities.
Inside this slide deck, we looked at trends & innovations in mobile finance for 2014 and look at future developments for 2015.
The mobile channel has become a strategic priority for financial services firms looking to attract and retain younger clients. Nearly all large and mid-sized financial intuitions allocate sizeable budgets devoted to improving their mobile properties, focusing on mobile app enhancements. In 2018, Corporate Insight’s Mobile Monitor service saw banks, card providers, brokerages and asset management firms update their app capabilities at a rapid pace.
The report maps current developments in open banking and its state of adoption from around the world. It includes use cases, regulatory and industry drivers, regulations and technical standards, use cases, technical reference architecture, adoption levels by financial institutions and consumers, and advise on how to turn this change into an opportunity.
apidays LIVE JAKARTA - How National ID accelerates the digital economy by Rah...apidays
apidays LIVE JAKARTA - Connecting the Digital Stack
How National ID accelerates the digital economy
Rahul Parthe, CTO of International Biometrics Indonesia
NTT DATA Consulting’s annual mobile wallet analysis. Starting in 2013, we began analyzing some of the Mobile Wallet offerings leveraging a systematic view of the range of mobile payment capabilities and customer experience. With recent announcements from industry leaders such as Apple, Wal-Mart and the top financial institutions, we have updated our view on where each of the major mobile wallets fits in today’s market for 2016.
apidays LIVE Paris - Building the New Reasonable by Cyril Vartapidays
apidays LIVE Paris - Responding to the New Normal with APIs for Business, People and Society
December 8, 9 & 10, 2020
Building the New Reasonable
Cyril Vart, VP Strategy at Fabernovel
Smartphones & Mobile Money: Principles for UI/UX Design (1.0)CGAP
CGAP holds that Smartphone interfaces are likely to become the main interface for mobile money use. A well-designed interface will drive growth, profitability, and a much improved user experience. This presentation outlines 21 principles for UI/UX design.
The mobile channel has become a strategic priority for financial services firms looking to attract and retain younger clients. Nearly all large and mid-sized financial intuitions allocate sizeable budgets devoted to improving their mobile properties, focusing on mobile app enhancements. In 2018, Corporate Insight’s Mobile Monitor service saw banks, card providers, brokerages and asset management firms update their app capabilities at a rapid pace.
The report maps current developments in open banking and its state of adoption from around the world. It includes use cases, regulatory and industry drivers, regulations and technical standards, use cases, technical reference architecture, adoption levels by financial institutions and consumers, and advise on how to turn this change into an opportunity.
apidays LIVE JAKARTA - How National ID accelerates the digital economy by Rah...apidays
apidays LIVE JAKARTA - Connecting the Digital Stack
How National ID accelerates the digital economy
Rahul Parthe, CTO of International Biometrics Indonesia
NTT DATA Consulting’s annual mobile wallet analysis. Starting in 2013, we began analyzing some of the Mobile Wallet offerings leveraging a systematic view of the range of mobile payment capabilities and customer experience. With recent announcements from industry leaders such as Apple, Wal-Mart and the top financial institutions, we have updated our view on where each of the major mobile wallets fits in today’s market for 2016.
apidays LIVE Paris - Building the New Reasonable by Cyril Vartapidays
apidays LIVE Paris - Responding to the New Normal with APIs for Business, People and Society
December 8, 9 & 10, 2020
Building the New Reasonable
Cyril Vart, VP Strategy at Fabernovel
Smartphones & Mobile Money: Principles for UI/UX Design (1.0)CGAP
CGAP holds that Smartphone interfaces are likely to become the main interface for mobile money use. A well-designed interface will drive growth, profitability, and a much improved user experience. This presentation outlines 21 principles for UI/UX design.
Digital Banking - Industry Trends for Customer ServiceGianluca Ferranti
Consumers’ attitude and benefits of digital banking
Importance of real-time customer interaction in digital banking
Video Banking goes Prime Time
The opportunity for video-enabled interaction to transform retail banking
POV: The Present and Future of Mobile PaymentIPG Media Lab
With the introduction of Apple Pay, mobile payment is poised to hit the mainstream. The general public feels optimistic about its future, too. Survey reveals that over two-thirds of people believed that it’s likely that mobile payments will become a major way people make payments in stores in the next five years.
But look around. Hardly anyone you know is paying with their smartphones. Why?
Find out the reasons and more about mobile payment by reading our newest POV here.
In light of global explosive growth in mobile banking and the financial services sector's dominant position in enterprise adoption of mobile, this presentation provides advice for optimizing the corporate mobile banking experience and discusses the compelling benefits of mobile.
http://www.aciworldwide.com/events
PRESENTATION ON MOBIKWIK AND CONSUMER ADOPTION IN MOBILE WALLETMd Sadique Suleman
SECTOR INFORMATION (DIGITAL WALLET) WORLD WIDE AND INDIA
GDP CONTRIBUTION
FUTURE FORECAST OF DIGITAL WALLET WORLD WIDE AND INDIA
RESEARCH PART CONSUMER ADOPTION IN MOBILE WALLET
FINDINGS OF RESEARCH
Regulatory compliance is a very challenging task for bankers. Digital banking adds to the complexity . Banks need to go beyond regulatory compliance to be safe and successful in digital banking , as regulation is always a caching up game. Police cannot outsmart thief.
The future of payments is uncertain, unknown and impossible to predict.
Our strategist, Tzachi Toledo shared his thoughts as a keynote speaker at Visa Europe Innovation Day in Prague. In his presentation he talked about the future of digital payments to an audience of technologists and bankers.
apidays LIVE Jakarta - Accelerating user acquisition and improving customer r...apidays
apidays LIVE Jakarta 2021 - Accelerating Digitisation
February 24, 2021
Accelerating user acquisition and improving customer retention through integrated bill payment features
Jakob Rost, CEO & Founder at Ayoconnect
This presentation gives an overview of the company Mint Payments Limited listed on the ASX in Australia under MNW. It explains the products and services and how the company operates in the payments industry.
A compiled detail version of EY Customer Segment Offerings to these group of people - Migrant Workers, SMEs, Entrepreneurs, The Future Silver Economy, Rural Agri-Laborers, Students Studying Abroad, Non-Profit Organizations (NPOs), Gig Economy Workers, SINKs & DINKs and NSF
Pay Master App is the mobile recharging and payments app in Sri Lanka. As part of their growth plan, this is the seed+ raise they have requested from possible investors. Paymaster is a fully owned subsidiary of FirstPay Pte Ltd
The global wallet market is projected to reach $4.5 billion by 2020 at a CAGR of 100%. Mobile wallets have brought convenience to the consumers by speeding up the checkout process.
Mobile Payments in The Financial Services IndustryPenn Mutual
A comprehensive overview of the payments space specifically mobile payments, and how macro trends are driving revolutionary changes in how consumers purchase and transact. Mobile Payments (mPayments) is rapidly becoming the payment vehicle of choice for consumers worldwide. The primary drivers that have influenced this growth include mobile banking, social media, enabling technology, “unbanked” communities, and consumer/retailer acceptance of mobile commerce.
Growth in mobile and tablet sales is outpacing computers and in many markets now exceeds those of computers.
Acceptance and usage of mobile/tablet banking, payments, money movement, and other financial transactions are growing rapidly.
Mobile social media’s global exponential growth has become the primary channel for people to interact with friends and brands.
Convergence of mobile/tablet usage combined with social media are evolving into new, dynamic interaction models and ecommerce opportunities.
Financial service companies, most notable Banks, are faced with disintermediation and must rethink payment models and customer centric experiences.
Mobile usage continues to grow, with an ever-greater portion of total Internet traffic coming via a smartphone or tablet – rising above 15% in 2013.1 Mobile gives companies a chance to deepen relations with customers as well as reach targeted demographics such as Millennials or the underbanked. With this in mind, Corporate Insight has been tracking mobile finance since 2011, following developments among leading financial services firms and exploring key topics such as tablet design, money movement, security and more.
In July 2013, we published our mid-year review of interesting and noteworthy mobile finance trends that occurred in the first half of the year. Now, at the start of 2014, we take a look at how those trends have advanced and highlight some new developments that have emerged since. As previously, we draw on our ongoing tracking of the industry as well as relevant developments outside of the financial services space. We conclude with key takeaways and our thoughts on what could be coming next for mobile finance.
apidays LIVE Australia 2021 - API Economy in Financial Services by Siddhant A...apidays
apidays LIVE Australia 2021 - Accelerating Digital
September 15 & 16, 2021
API Economy in Financial Services
Siddhant Agarwal, Developer Relations Lead at Open Financial Technologies
apidays LIVE India - Banking Redefined - Decoding the API era for Indian bank...apidays
apidays LIVE India 2021 - Connecting 1.3 billion digital innovators
May 20, 2021
Banking Redefined - Decoding the API era for Indian banks
Aishwarya Jaishankar, Co-founder of Hyperface Technologies
Digital Banking - Industry Trends for Customer ServiceGianluca Ferranti
Consumers’ attitude and benefits of digital banking
Importance of real-time customer interaction in digital banking
Video Banking goes Prime Time
The opportunity for video-enabled interaction to transform retail banking
POV: The Present and Future of Mobile PaymentIPG Media Lab
With the introduction of Apple Pay, mobile payment is poised to hit the mainstream. The general public feels optimistic about its future, too. Survey reveals that over two-thirds of people believed that it’s likely that mobile payments will become a major way people make payments in stores in the next five years.
But look around. Hardly anyone you know is paying with their smartphones. Why?
Find out the reasons and more about mobile payment by reading our newest POV here.
In light of global explosive growth in mobile banking and the financial services sector's dominant position in enterprise adoption of mobile, this presentation provides advice for optimizing the corporate mobile banking experience and discusses the compelling benefits of mobile.
http://www.aciworldwide.com/events
PRESENTATION ON MOBIKWIK AND CONSUMER ADOPTION IN MOBILE WALLETMd Sadique Suleman
SECTOR INFORMATION (DIGITAL WALLET) WORLD WIDE AND INDIA
GDP CONTRIBUTION
FUTURE FORECAST OF DIGITAL WALLET WORLD WIDE AND INDIA
RESEARCH PART CONSUMER ADOPTION IN MOBILE WALLET
FINDINGS OF RESEARCH
Regulatory compliance is a very challenging task for bankers. Digital banking adds to the complexity . Banks need to go beyond regulatory compliance to be safe and successful in digital banking , as regulation is always a caching up game. Police cannot outsmart thief.
The future of payments is uncertain, unknown and impossible to predict.
Our strategist, Tzachi Toledo shared his thoughts as a keynote speaker at Visa Europe Innovation Day in Prague. In his presentation he talked about the future of digital payments to an audience of technologists and bankers.
apidays LIVE Jakarta - Accelerating user acquisition and improving customer r...apidays
apidays LIVE Jakarta 2021 - Accelerating Digitisation
February 24, 2021
Accelerating user acquisition and improving customer retention through integrated bill payment features
Jakob Rost, CEO & Founder at Ayoconnect
This presentation gives an overview of the company Mint Payments Limited listed on the ASX in Australia under MNW. It explains the products and services and how the company operates in the payments industry.
A compiled detail version of EY Customer Segment Offerings to these group of people - Migrant Workers, SMEs, Entrepreneurs, The Future Silver Economy, Rural Agri-Laborers, Students Studying Abroad, Non-Profit Organizations (NPOs), Gig Economy Workers, SINKs & DINKs and NSF
Pay Master App is the mobile recharging and payments app in Sri Lanka. As part of their growth plan, this is the seed+ raise they have requested from possible investors. Paymaster is a fully owned subsidiary of FirstPay Pte Ltd
The global wallet market is projected to reach $4.5 billion by 2020 at a CAGR of 100%. Mobile wallets have brought convenience to the consumers by speeding up the checkout process.
Mobile Payments in The Financial Services IndustryPenn Mutual
A comprehensive overview of the payments space specifically mobile payments, and how macro trends are driving revolutionary changes in how consumers purchase and transact. Mobile Payments (mPayments) is rapidly becoming the payment vehicle of choice for consumers worldwide. The primary drivers that have influenced this growth include mobile banking, social media, enabling technology, “unbanked” communities, and consumer/retailer acceptance of mobile commerce.
Growth in mobile and tablet sales is outpacing computers and in many markets now exceeds those of computers.
Acceptance and usage of mobile/tablet banking, payments, money movement, and other financial transactions are growing rapidly.
Mobile social media’s global exponential growth has become the primary channel for people to interact with friends and brands.
Convergence of mobile/tablet usage combined with social media are evolving into new, dynamic interaction models and ecommerce opportunities.
Financial service companies, most notable Banks, are faced with disintermediation and must rethink payment models and customer centric experiences.
Mobile usage continues to grow, with an ever-greater portion of total Internet traffic coming via a smartphone or tablet – rising above 15% in 2013.1 Mobile gives companies a chance to deepen relations with customers as well as reach targeted demographics such as Millennials or the underbanked. With this in mind, Corporate Insight has been tracking mobile finance since 2011, following developments among leading financial services firms and exploring key topics such as tablet design, money movement, security and more.
In July 2013, we published our mid-year review of interesting and noteworthy mobile finance trends that occurred in the first half of the year. Now, at the start of 2014, we take a look at how those trends have advanced and highlight some new developments that have emerged since. As previously, we draw on our ongoing tracking of the industry as well as relevant developments outside of the financial services space. We conclude with key takeaways and our thoughts on what could be coming next for mobile finance.
apidays LIVE Australia 2021 - API Economy in Financial Services by Siddhant A...apidays
apidays LIVE Australia 2021 - Accelerating Digital
September 15 & 16, 2021
API Economy in Financial Services
Siddhant Agarwal, Developer Relations Lead at Open Financial Technologies
apidays LIVE India - Banking Redefined - Decoding the API era for Indian bank...apidays
apidays LIVE India 2021 - Connecting 1.3 billion digital innovators
May 20, 2021
Banking Redefined - Decoding the API era for Indian banks
Aishwarya Jaishankar, Co-founder of Hyperface Technologies
In our third annual P&C Insurance Monitor Awards Report, in which we highlight the top website and mobile features in the property and casualty industry. This year’s report features seven high-level categories: Public Homepage, Private Homepage, Mobile App, Social Media, Auto Quote Tool, Public Product Information and Client Account Information.
2015 saw financial institutions continue their shift toward a mobile-centric approach, as this channel quickly becomes the primary means of interaction between consumers and firms. According to a March 2015 report from the Federal Reserve, 35% of mobile phone users with a bank account used mobile banking in 2014, up 150% from 2010. Financial services firms continued to improve and refine their smartphone capabilities, and have begun to capitalize on new and exciting devices such as wearables. Traditional, established players are also taking inspiration from fintech firms and bitcoin wallet providers to provide a better experience to their clients.
In December 2014, we published our year-end review of interesting and noteworthy mobile finance trends that had occurred that year. Now, at the start of 2016, we take at look at how those trends have advanced and highlight some new developments that have emerged.
The mobile channel is increasingly important to retail financial services firms. This is driven by a variety of factors, including the widespread adoption of smartphones, more powerful phone operating systems and,
crucially, the rise of Millennial customers.
In our February 2016 survey of online investors, 71% of Millennials indicated that they had logged into their
brokerage account using a mobile device in the past 12 months, compared to 44% of Baby Boomers. Further,
51% of Millennials said that their brokerage firm’s mobile capabilities were “very important” or “extremely
important” to them, versus 23% of Baby Boomers. Our recent surveys of retirement plan participants and bank
customers show similar generational differences. Collectively, these surveys suggest mobile will increasingly define the digital experience for financial services as Millennials become the industry’s core customer base.
To accommodate changing customer demographics and the growing significance of the mobile experience, we expect financial services firms to continue to enhance their apps this year. Developments may include 3D Touch and leveraging such cutting edge capabilities as artificial intelligence (AI), voice technology and expanded biometric authentication techniques. Some will likely introduce more personalized content and offer easier access to key account information (e.g., pre-login), making it simpler for clients to interact with them. In this annual mobile trends
review, we explore these and other trends and innovations that are likely to shape the mobile experience this year and beyond.
Mobile Banking App Development A Complete Guide.pdfSuccessiveDigital
This is an article about mobile banking app development. It discusses the benefits and challenges of mobile banking apps. It also details the steps involved in developing a mobile banking app. Some of the important points from this website are that mobile banking apps offer convenience and security for users. They can also help banks save money. However, there are also challenges to developing mobile banking apps, such as data security and regulatory compliance.
In October 2014, when Apple debuted its iPhone 6 with an electronic wallet called Apple Pay, people immediately began to wonder whether it would overtake its competitors in the mobile payments business. The company has an impressive track record of releasing products and technologies that quickly disrupt and dominate markets. Nearly a year and well over 100 million iPhone 6 sales later, Apple Pay has emerged as the clear leader — but we’re still waiting for disruption. Smartphones have yet to displace cash or credit cards at the retail point of sale.
Countless mobile payment systems are active today — Apple Pay, Google Wallet, the Merchant Customer Exchange (MCX) CurrentC platform, and so on — but none has yet gained significant traction with merchants or consumers or become the standard for mobile transactions. And none of them look likely to seize that role for a while.
How to build an online payment app development like pay palNoman Shaikh
PayPal was one of the first entrants in the P2P market, and today it is a leader and pioneer in the space. Today, many businesses worldwide are using PayPal as their payment service provider.
Mobile Payments – The choice of a new generation
Give your customers more ways to pay with mobile payments.
Today’s customers expect convenient and seamless payments. Indue can help you deliver, with our secure mobile payments solution.
With Indue, your customers can easily transact using Apple Pay and Google Pay, straight from a digital wallet on their smart phone or wearable device.
Mobile Payments – The choice of a new generation!
Give your customers more ways to pay with mobile payments. Today’s customers expect convenient and seamless payments. Indue can help you deliver, with our secure mobile payments solution. With Indue, your customers can easily transact using Apple Pay and Google Pay, straight from a digital wallet on their smart phone or wearable device. Contact us today.
How to Create eWallet App and Know the Cost!.pptxTarun Nagar
Are you looking to create an ewallet app for your business? Then you have reached the correct place. We are living in such a world where all things right from shopping, ordering food, booking a taxi, etc. can be done by simply tapping on your mobile device.
It is often believed that the current era of mobile devices has certainly made our lives much easier and more comfortable.
So, mobile devices like smartphones and mobile apps have certainly made an essential impact on human lives. The different latest technologies, mobile apps, and smartphones, along with additional digital devices, are always the popular trend.
Also, mobile fees, as well as mobile wallets, are a few of the most updated as well as swiftly developing industries of the present time wherein every financial institution, as well as mobile app development organization as well as fee and payment gateway employer, is directly diving into the ewallet app development.
The success of trending eWallet apps for money transfer like Paytm, Phonepe, Mobikwik, etc. have been sensational and also inspirational for fintech mobile app development companies as well as entrepreneurs. Thus, in this guide, we will discuss how to create an ewallet app, its features, and its cost.
For more reading https://devtechnosys.com/insights/steps-to-create-an-ewallet-app-with-cost/
Beyone Games: Using Mobile Payments to Jump-Start Customer EngagementCentric Consulting
Gaming developers have figured how to use in-app purchases to engage users and make money. Can business apps follow the same model to #ConquerAppFatigue?
In Beyond Games: Using Mobile Payments to Jump-Start Customer Engagement, hear Centric Consulting’s Digital and Mobile Practice Leader Jason Miller explain how mobile payments are emerging as a creative way to reach app-fatigued customers across industries.
You’ll learn:
• Five steps to get started with mobile payments, including how to sell it to your CEO
• Examples of how companies are using mobile payments for business apps
• Three things you can do today to decide if mobile payments are right for you
The 2013 Mobile Finance Trends and Innovations slide deck highlights the most interesting and important mobile finance trends from the first half of 2013. It draws on research from CI’s Mobile Monitor service and our ongoing tracking of the mobile finance space. The slide deck also includes commentary on relevant mobile developments outside of the financial services industry, key takeaways for financial services firms and thoughts on what’s next for mobile finance.
2014 Digital-Inspired Trends in the Financial Services Industry: Banks, Card ...Carmelon Digital Marketing
The financial services industry is utilizing new technologies and channels, in order to become more efficient, more reliant, more convenient and above all – simpler. Among such new channels are internet websites, social media platforms, smartphone / tablet apps and others. Banks, credit card companies and insurance companies are using those digital channels along the entire service chain, including sales & marketing, communications, consumer service and CRM.
Webinar: Practical use-cases to monetize Open Banking APIsShubaS4
In this webinar, Thomas Zink – IDC research director for European financial services talked about the revenue potential of API enabled use-cases and how to overcome barriers to adoption. Karthik TS – Head, CoE, Torry Harris detailed the best practices to productize APIs, effective API management and marketplace-banking solutions.
Cash/Plastic is Trash: Mobile Payments is Future Praveen Bohra
(Mobile) Payments space is evolving rapidly and the onset of Apple Pay is likely to spur adoption further. Traditional banks though have garnered trust of consumers, have the necessary skills in the payments domain and have the advantage of scale over any disruptors likes of Apple, Google, Facebook, Starbucks,Amazon etc… Objective of this session is to introduce developer community with the ecosystem, mobile payment integration options and security and privacy considerations while developing the features that involve with financial transactions.
If you want to be a part of the FinTech revolution, you need to create a peer-to-peer payment app with amazing features and user-friendliness. You can also opt for Money Banking apps to facilitate money transfers and bill payment or stock trading and savings-related apps. EWallet apps development companies NYC allows you to come up with sophisticated wallet apps that allow users to transact in cryptocurrencies.
The 13
th annual Annuity Monitor Awards Report highlights the best digital annuity tools and features offered
by firms in six key areas: Retirement Education Resources, Retirement Saving Calculators, Account Owner
Document Centers, Account Owner Self Service Capabilities, Advisor Search and Book of Business.
Announcing the Gold Medal Winners of the Advisor Monitor AwardsCorporate Insight
The 18th annual Asset Management Monitor Advisor Awards Report offers a broad benchmarking of advisor websites across five key categories: Fund Profiles, Homepages, Commentary and Thought Leadership, Retirement Tools, and Literature Centers. We provide best in class examples for each of the
topics covered and explain why we consider these offerings to be industry leaders.
The 18th annual Asset Management Monitor – Investor Awards Report offers a broad benchmarking of investor websites across five key categories: Public Homepages, Secure Site Homepages, Fund Profile Pages, Help Center and Virtual Assistance, and Retirement Planning Calculators.
This quarter, we are proud to present our first Digital Advice Awards Report, detailing the best features of
robo advisor offerings and functionalities across seven key areas. In our analysis, we review the following
offerings and capabilities for the 16 firms in the Digital Advice Monitor coverage group: Product Offering;
Investor Questionnaire; Account Information; Goal Progress Tracking; Holistic Portfolio Analysis; Fund &
Account Transfers; and Mobile Capabilities. Each category includes a distinct set of attributes and criteria
based on our proprietary Digital Advice Audit that we use to assess and rank firms.
Property and Casualty Insurance Monitor Awards PreviewCorporate Insight
The eighth annual P&C Insurance Monitor Awards Report highlights the best digital capabilities offered by insurers in five key areas: Public Site Homepages, Policyholder Site Homepages, Bill Pay, Homeowners Quote Tools and Mobile App Roadside Assistance. We provide best-in-class examples for each of the topics covered and explain why we consider these offerings to be industry leaders.
In this free slide deck, we examine new product releases from annuity carriers and life insurers covered in Corporate Insight’s
Annuity Monitor and Life Insurance Monitor research services. These include new releases from Allianz, Fidelity, Lincoln and Prudential. We provide a rundown of all new products released in the second quarter of 2019 and highlight their key features.
In this free slide deck, we examine new product releases from annuity carriers and life insurers covered in Corporate Insight’s Annuity Monitor and Life Insurance Monitor research services. These include new releases from Lincoln Financial, Nationwide and Prudential. We provide a rundown of all new products released in the first quarter of 2019 and highlight their key features.
Annuity and Life Insurance Product Update Q3 & Q4 2018Corporate Insight
This slide deck examines product releases from annuity carriers and life insurers covered in Corporate Insight's Annuity Monitor and Life Insurance Monitor research services. We provide a rundown of new products introduced on coverage group firms' websites in the second half of 2018 and highlight their key features.
This slide deck examines new product releases from 11 credit card carriers in the Credit Card Monitor coverage group over the course of 2018. We highlight basic fee information, rewards criteria and specific standout features unique to each card product offering.
Annuity and Life Insurance Product Update - Q2 2018Corporate Insight
This slide deck examines new product releases from annuity carriers and life insurers covered in our Annuity Monitor and Life Insurance Monitor research services.
Inside, we provide a rundown of the new products introduced on the firms’ websites in the second quarter of 2018 and highlight their key features.
Corporate Insight is proud to unveil our 15th annual Asset Management Monitor – Advisor Awards, offering a broad benchmarking of the advisor websites across six key categories: Advisor Homepages, Commentary & Thought Leadership, Literature Order Systems, Multimedia, Investor Education and New Tools.
As in past years, we assign the gold medal to firms that present exceptional offerings within given categories. We award a silver medal for firms that offer similar value but lack some of the outstanding attributes and functions of the best offerings. We give the bronze medal to firms that offer a unique or noteworthy version of a feature but do not meet our highest standards for a given category. In this slide deck, we highlight the gold medal winners across all categories.
Corporate Insight is pleased to present our sixth annual Property and Casualty Insurance Monitor Awards, in which we highlight the top features on websites and mobile apps among our coverage group. This year, we benchmark industry leaders across six critical, high-level categories, awarding gold, silver and bronze medals based on how well firms meet our criteria.
We reserve the gold medal for site or app features that offer an exceptionally valuable service in an efficient, logical design. We present the silver medal for features of similar value with a few small drawbacks. Finally, we award a bronze medal for those features that are admittedly imperfect but still offer clients a noteworthy service. In this slide deck, we highlight the gold medal winners across all categories.
With 2017 coming to a close, we present the second annual Healthcare Monitor Awards, offering an analysis of the state of the health insurance industry in terms of the best digital resources available to members. This year we benchmark industry leaders across six critical categories, awarding gold, silver and bronze medals based on how well firms meet our criteria.
The gold medal is reserved for capabilities that offer an exceptionally valuable service to members in a user-friendly interface. The silver medal recognizes resources that offer strong functionalities while suffering from a few small flaws. Finally, the bronze medal goes to resources that, though imperfect, offer members an excellent or uniquely valuable service. In this slide deck, we highlight the gold medal winners across all categories.
Corporate Insight is pleased to introduce the results of our sixth annual Life Insurance Monitor Awards. We benchmark the life insurance industry across six critical categories in which we award gold, silver and bronze medals.
As in past years, the gold medal is reserved for exceptionally valuable services. We award the silver medal for features with similar value that lack some of the outstanding attributes and functions of the best offerings. The bronze medal recognizes firms with a strong or unique service that do not meet the highest standards in the category. In this slide deck, we highlight the gold medal winners across all categories. These medals reveal where the insurance industry is succeeding in the development of digital features.
Our analysis focuses only on specific attributes and does not attempt to rate the overall quality of the sites or apps that we review. Excellence in select areas may earn firms some distinction in this report, but readers should keep in mind that medals are awarded for highly focused, individual categories and are not intended as general endorsements.
Annuity and Life Insurance Product Update - Q4 2017Corporate Insight
This slide deck examines new product releases from annuity carriers and life insurers covered in Corporate Insight’s Annuity Monitor and Life Insurance Monitor research services. Inside, we provide a rundown of new products introduced on coverage group firms’ websites in the fourth quarter of 2017 and highlight their key features.
Corporate Insight is pleased to introduce the results of our 11th annual Annuity Monitor Awards. We benchmark the annuity industry across six critical categories, awarding gold, silver and bronze medals in each based on how firms meet our criteria.
As in past years, the gold medal is reserved for exceptionally valuable services. The silver medal rewards features with similar value that lack some of the outstanding attributes and functions of the best offerings. The bronze medal recognizes firms with a strong or unique service that do not meet the highest standards in the respective category.
Our analysis focuses only on specific attributes and does not attempt to rate the overall quality of the sites or apps that we review. Excellence in select areas may earn firms some distinction in this report, but readers should keep in mind that medals are awarded for highly focused, individual categories and are not intended as general endorsements.
This slide deck examines new product releases from 11 credit card carriers in the Credit Card Monitor coverage group over the course of 2017. We highlight basic fee information, rewards criteria and specific standout features unique to each card and include a chart showing what firms feature which digital payment services for their product offerings.
Annuity and Life Insurance Product Update - Q3 2017Corporate Insight
This slide deck examines new product releases from annuity carriers and life insurers covered in Corporate Insight’s Annuity Monitor and Life Insurance Monitor research services.
Inside, we provide a rundown of new products introduced on coverage group firms’ websites in the third quarter of 2017 and highlight their key features.
This slide deck examines new product releases from 11 credit card carriers in the Credit Card Monitor coverage group in the first half of 2017. Inside, we highlight basic fee information, rewards criteria and specific standout features unique to each card and include a chart showing what firms feature which digital payment services for their product offerings.
Annuity and Life Insurance Product Update - Q2 2017Corporate Insight
This slide deck examines new product releases from annuity carriers and life insurers covered in our Annuity Monitor and Life Insurance Monitor research services.
Inside, we provide a rundown of new products introduced on the firms’ websites in the second quarter of 2017 and highlight their key features.
4. 4
The mobile channel continues to become an increasingly important means for consumers to interact
with financial services providers. A case in point: according to the Federal Reserve, 51% of all
smartphone owners have used mobile banking in the last 12 months, and interest among non-users
suggests this number will only continue to rise.The Fed also found that the number of consumers
making payments or depositing checks from their mobile phone is increasing as well.
Financial services firms have responded to growing consumer demand by introducing new and
redesigned apps with ever more powerful data offerings and transaction capabilities.These mobile
enhancements haven’t been limited to the banking and brokerage industries; firms in other industry
segments like insurance and retirement have also been investing in their mobile capabilities.
Corporate Insight has periodically reviewed mobile finance activity from its ongoing Mobile Monitor
coverage, reporting on interesting and noteworthy trends as we identify them. We published our last
Mobile FinanceTrends & Innovations in February 2014. As the year ends, we thought it timely to look
it timely to look at what has occurred over the last 12 months and what may be in store for 2015.
Keeping up with Mobile Finance
5. Mobile Finance Trends
& Innovations
• Accessibility & Security
• iPad &TabletApps
• Camera: Deposits & More
• Communication
• Research &Transactions
• Card Innovations
6. 6
• 2014 has seen several firms add the ability to check basic balances pre-login or
replace username/password with alternative credentials
New login options emphasize accessibility
Firm Pre-Login Alternative Login
*2014Additions
Barclays Peek
Capital One SureSwipe
Chase Account Preview*
Citi Mobile Snapshot*
Citizens Bank Fast Balance*
Discover QuickView Passcode
E*TRADE Keep Logged In
FifthThird Now Balance*
Scottrade Passkey*
SunTrust Quick Balance*
USAA Quick Logon
Citi Mobile Snapshot
Capital One SureSwipe
Scottrade Passkey
7. 7
• With the release of the latest iOS 8-capable devices in
September, firms have begun to integrateTouch ID
Among the firms we track, American Express,Capital OneWallet,
Discover, E*TRADE andTD Ameritrade MobileTrader have been the first
apps to use this technology
We expect more firms to embraceTouch ID as well as comparable features
on Android devices such as the Samsung Galaxy S5
• Mobile devices could also enable voice recognition in the
future
In early 2014, U.S. Bank announced a pilot program using Nuance-
powered voice biometrics
Apple enables the first biometric authentication
E*TRADE Touch ID
8. 8
• Existing Android widgets generally focus on market
information, e.g., quotes for indices and watch lists
Fidelity’sQuickTask widget links to key app features
USAA became the first firm to offer login and account info via an
Android widget
• With iOS 8, Discover & E*TRADE promptly launched
the first iPhone home screen widgets
Widgets improve market – and account –
information accessibility
Clockwise from top: Fidelity & USAA Android widgets,
E*TRADE & Discover iOS 8 widgets
9. 9
• 2014 saw many firms catch up with iPad apps, and
some move onto Android tablets as well
• Currently, 79% of firms Corporate Insight tracks offer
iPad apps, while just 24% optimize for Android tablets
iPad apps have become an industry standard, while
development for Android tablets is growing
Firm iPad Android
Ally Bank
*Appavailablepriorto2014
Citizens Bank
Discover *
Fidelity *
KeyBank *
Lord Abbett
Morgan Stanley
SunTrust *
USAA *
Wells Fargo *
Stats as of Q3 2014 Mobile Monitor Report: iPad & Tablet Apps
New tablet apps introduced in 2014 include:
10. 10
• Today, 95% of banks and 58% of brokerages we track
support mobile check deposit
The latest firms to add check deposit in 2014 include Ameriprise, Capital
One, Citizens Bank, Morgan Stanley andTD Ameritrade
At the same time, such firms as Bank of America, Capital One and Wells
Fargo have made a move toward auto-capture
• Other uses for mobile camera technology introduced in
2014 include:
USAA usingTurboTax technology to scanW-2 tax forms
Liberty Mutual bill payments using a picture of a check to load account
details
Previous enhancements include scanning receipts (American Express &
Chase), bills and balance transfer offers (U.S. Bank), driver’s license for
account opening (USAA) andVIN to add a vehicle (Esurance)
As check deposit has become an industry norm, firms have
experimented with other camera uses
USAA TurboTax W-2
Liberty Mutual Add Account
11. 11
• American Express introducedVideo Chat on the iPad,
which does not have built-in calling capabilities
• Esurance improved the appraisal process with
representative assistance via video
• Citi Private Bank’s “InView” app experimented with
video conferencing
Video is becoming a customer service tool
Esurance Video Appraisal
American Express Video Chat
12. 12
• Discover is the first firm we track to offer mobile Live
Chat
• Discover, E*TRADE, Merrill Edge, Merrill Lynch &TD
Ameritrade launch Secure Message Centers to safeguard
emails
• Ameriprise addsTo Do’s section for advisor interactions
• Bank of America lets clients Schedule an Appointment
• USAA connects app users to reps with no additional
authentication
Other innovative communication methods also emerge
Discover Live Chat
Bank of America
Schedule an Appointment
13. 13
• New iPad-exclusive additions in 2014 include:
Merrill EdgeTrefis analysis
Scottrade’s Compare tool
ShareBuilder IPO center and Global Markets overview
Vanguard stock fund diversification feature
• Other new research tools on tablets and
smartphones include:
Charles SchwabTrade Calculator for multi-leg options trades
E*TRADE ETF screener
Research features continue to expand, especially for the iPad
Merrill Edge Trefis Analysis
Charles Schwab
Trade Calculator
14. 14
• Money movement gives clients more control over their accounts
Chase adds deposits & withdrawals
Citizens Bank introduces Popmoney P2P payments
Scottrade incorporates funds transfers & bill pay
• Stronger trading capabilities empower mobile traders
Charles Schwab, Fidelity & E*TRADE add tax lot trading
Fidelity incorporates multi-leg options trading
TD Ameritrade adds conditional orders
Transaction capabilities are gradually catching up to online
TD Ameritrade Mobile Trader
Conditional Order
Citizens Bank Popmoney
15. 15
• The new Capital OneWallet app prioritizes
fast, rich activity information
• Barclays, Capital One and Discover add
credit report data and displays to their
apps
• Wells Fargo Spending Report visualizes
spending and budgets
• Barclays, Discover &Wells Fargo add
mobile travel notifications to conveniently
ensure service
Credit card firms step up with helpful apps, data and features
Capital One Wallet
Capital One Credit Tracker
Discover Travel Notifications
16. 2015 and Beyond
• Responsive Design
• Wearables
• Apple Pay
• KeyTakeaways
17. 17
• Segments of the financial services industry that
have not yet embraced mobile (e.g., asset
managers) have begun investing in responsive sites
to support basic mobile-optimized access
• Even firms with effective mobile apps can make new
versions of their websites more responsive in order
to improve on outdated mobile sites
• In the long run, a responsive site could eliminate the
need to develop and maintain a suite of apps
There are technological hurdles to integrate mobile-exclusive
technology like check deposits, though
Responsive Web design improves the mobile site experience
18. 18
• The financial services industry has seen some
experimentation with Google Glass
Such firms as Discover, Fidelity and Wells Fargo Advisors unveiled or
previewed Glassware apps
Interest seems to have stalled, though, and developers may be giving
up due to limited availability with a wide release delayed until 2015
• Smartwatches are the new hot device
Fidelity was the first firm Corporate Insight tracks with a “watchapp”
for Pebble, although international firms have also experimented with
the concept
The AppleWatch’s release may encourage more firms and developers
Wearables have not yet caught on, but the Apple Watch could
change things
Fidelity Pebble Watchapp
Discover Glassware
19. 19
• Apple Pay does a good job with some key aspects of
the mobile wallet experience
NFC-powered payments provide a seamless experience at a
growing number of locations as merchants upgrade their terminals
Apple has earned strong buy-in from many leading card issuers and
networks who are supporting the payment system
Apple also addresses security with authentication methods such as
Touch ID while withholding card details from merchants to maintain
privacy in case of data breaches
• Other competitors such as GoogleWallet or CurrentC
may benefit from increased legitimacy or be eclipsed
by a more popular program
Apple Pay revives the mobile wallet concept
Apple Pay Participating Banks
20. 20
• Mobile is no longer being treated as a streamlined version of the online channel. The latest
mobile apps offer features not available online, such as login options and the integration of
smartphone cameras and other hardware. Taking this further, mobile phones and new
devices have the potential to deliver new capabilities, such as point-of-sale payments.
• Developing for a wide variety of mobile devices remains a challenge. Nevertheless, firms
continue to raise the bar with new and enhanced iPad and tablet apps, taking greater
of the tablet’s larger form factor. Responsive Web design is gaining some traction,
industry segments that have been slow to embrace mobile. Still, it’s not yet a replacement
comprehensive suite of apps.
• Leading firms continue to improve their account information. Our surveys consistently show
that account information matters more than tools or transaction capabilities to mobile
users. While most firms have the basics of account information covered, innovators continue
improve presentation – particularly with data visualizations – and accessibility – through
features, widgets and, perhaps soon, wearables.
Key Takeaways
21. About Us
• About the Author
• Mobile Monitor
• Corporate Insight
22. Daniel J. Wiegand
Senior Analyst, Mobile Research
Consulting Services
Corporate Insight
dwiegand@corporateinsight.com
646-432-5483
Dan Wiegand leads Corporate Insight’s mobile finance research
efforts and is the Senior Analyst for CI’s Mobile Monitor service.
He has conducted extensive research on mobile finance with a
focus on the mobile apps, platforms and capabilities leading
financial services firms offer to prospects and clients.
Dan’s past work in the space includes the Money on the Move:
Mobile Finance Review 2011 and 2012 and 2014 Mobile Leaders
23. • Mobile Monitor is Corporate Insight’s
subscription research service that tracks
development across the bank, brokerage,
card and asset management industry
• Mobile Monitor subscribers receive:
Bi-weekly Updates reporting on mobile platform
developments at over 100 firms
In-depth Quarterly Reports on such topics as:
Mobile Leaders
Menu Design & Navigation
iPad & Tablet Apps
Money Movement
Quarterly capabilities matrix and films
Analyst support
About Mobile Monitor
23
Mobile Monitor’s Cross-Industry Coverage Set
24. • Corporate Insight is a NewYork-based research and consulting firm that helps financial institutions improve
their customer experience and establish compelling competitive advantages
• Our Monitor research offers ongoing competitive intelligence by industry vertical, reporting on the
customer experience from a unique firsthand perspective
• Our Consulting Services team provides a broad range of strategic and tactical research services, with a
focus on emerging technology and disruptive forces. Our services include:
Custom research, including mobile-focused engagements
Survey research, including investor, retirement plan participant and bank customer surveys
Industry-wide studies on key strategic issues, including Millennials and finance, fintech startups and more
User research (e.g., user testing, heuristic reviews, etc.)
Website and Mobile Audits
• For more information about Corporate Insight, please contact Grace Lei at (646) 929-5148 or
glei@corporateinsight.com.
About Corporate Insight
24