2. This is my download speed* **
*No other computers running on my home
network and no other apps using the
Internet
**Trust me, I'm an engineer
3. Understanding megabits
I am .11 megabits shy of the speeds you've
promised I can reach.
14KB/s of bandwidth is a big deal. Kids
offline in Africa could change their lives with
14KB/s. Also, I save pennies. I'm that guy.
4. Stand back, everyone: I know
arithmetic
I am getting 98.429% of the bandwidth I
expected.
5. I expected more
I am paying $80/month for 7 megabit
download speeds and .75 megabit upload
speeds. That's unreasonable already, but I
paid for it because it's designed for
corporate customers. I work from home and
need reliable Internet with good customer
service. Also, I only have one other option
for Internet in my area, and I just cancelled
my account with them.
6. Dear ISP: expect less than
$80/mo
It's clear you don't hold yourselves to the
same standard you hold your customers.
Let's fix this imbalance. Charge me exactly
for the service you provide. Here's my
proposed monthly bill: $78.74. I look forward
to hearing from you.
7. Shameless plug*
*There is no shameless plug. I don't want to
name the ISP's name, and I don't want to
name mine. I think this is a common
frustration for everyone and that everyone
should send this to their ISP, whichever that
may be.
Therefore, this slide deck is licensed under
the WTFPL. For full terms and conditions,
see: http://www.wtfpl.net/txt/copying/
8. Exercise for the ISP
1. Astute readers will note, I am getting
higher than quoted upload speeds.
Awesome. I'd be ok with the ISP adding that
back into my bill, up to the agreed upon
price of $80/mo.
2. How would we handle the case when I am
getting more than I paid for? I'd suggest we
consider that excellent service and do
nothing. Feel free to propose alternate
solutions.
