1. From: Zerfas, Will
Sent: Thursday, December 10, 2015 9:12 AM
To: Stewart, Troy; Harrison, Pamela; Williams, Monique
Subject: RE: Swap from High Computing to Ultrabook
Thank you all for your assistance with swapping out machines for an Ultrabook. It was fulfilled Tuesday
12/8/15. It was very quick and efficient. My High Computing Laptop was picked up around 8:30 am and
the new Ultrabook was delivered around 2:30 pm. I wish we could have had that kind of efficient service
for all of our staff through the whole OPP refresh,understandable though in scope of the difficulties
incurred when dealing with the numbers of units we were.
I really want to give a big thanks and complements to Sayrika Kamara on a job well done, with great
efficiency and competence. He’s the kind of Tech we want servicing our staff on a regular basis with a
high level of competence,delivering timely and efficient customer service. Besides the quality service
provided, he is very personable and was responsive to my needs with excellent communication
throughout.
On the next phase, I was out on CWS yesterday, back in today and Osman with EZ-Tech has already been
up this morning to address my software reinstall needs.
Thanks again,
Bill
WilliamJ.Zerfas
Information Management Specialist
Environmental Protection Agency
Health Effects Division,OPP