Take a quick tour of the Dealer Controlled Financing program offered by Constellation Automotive Software for dealers in the Buy Here Pay Here industry.
Services are experiences. Managers should not focus only on service attributes ( functional benefits) to build a competitive advantage but to understand customers interactions as a sources of emotional responses that can create customer loyalty. It requires an understanding of the emotional process and an ability to emphatise with customers
Performance Finance provides a range of unsecured business loans for individuals and businesses including tax loans, website loans, practice refurbishment loans, and loans for practice purchases, partner buy-ins/outs, debtors, aged debt funding, and professional indemnity insurance. They offer competitive fixed rate loans without requiring collateral through a fast credit approval process.
Swetha BS is seeking an assignment in BPO/ITES/KPO operations with a growth-oriented organization. She has over 6 years of experience in finance and accounting roles. Currently she is a Senior Process Associate at Capgemini Business Private Ltd in Bangalore, where her responsibilities include handling accounts payable, coordinating with IT teams, ensuring timely invoice processing and payments, and identifying process improvements. Previously she worked at Shriram Value Service as a Process Associate, where she managed deposit, interest, and refund processes. She has a Master's degree in Finance and HR and a Bachelor's degree in Accounting and Finance.
e2e Projects is a young organization that aims to win customers' hearts through their philosophy of believing and dreaming. Their mission is to offer world-class products and services using best practices and expertise to maximize customer benefits. They focus on developing a strong culture, continual learning and investment in people, partner synergies, best practices, and customer focus. They have experience across industries implementing EPM solutions ranging from standard to dynamic deployments.
Services Marketing Chapter 4 Planning and Producing the Service PerformanceDr. John V. Padua
The document discusses planning and producing effective service performances. It explains that service performances are multifaceted events that occur over time through a sequence of interactions. The document also describes techniques for customizing, scripting, and blueprinting service performances to differentiate services and ensure quality. Scripting lays out a service from the customer's perspective while blueprinting uses a graphic to identify customer and employee touchpoints and back-end processes.
The document discusses internal customer service. It defines internal customers as individuals or groups within an organization that one interacts with, such as other departments. It emphasizes that how employees serve each other internally is how they will serve external customers. The goal is to establish standards to make every internal customer feel special by focusing on aspects like speed, personalization, managing expectations, competency, information, attitude, and long-term relationships. Excellent internal customer service involves treating colleagues as customers, being available for them, exceeding their expectations, communicating, following up, and seeking feedback.
This document summarizes the services provided by Constellation's DCF Consulting Group to dealers interested in dealer-controlled financing, also known as buy here pay here or lease here pay here programs. It describes the DCF business model which includes best practices for sales, collections, inventory, operations and compliance. The DCF Consulting Group provides training, manuals, forms and ongoing support services to help dealers implement and improve their dealer financing programs. This includes an initial manager training course, business projections, regulatory compliance materials and access to consultants. Ongoing optional support programs are available at different levels to suit dealers' needs. Testimonials from existing dealer clients highlight the financial and operational benefits they have achieved through the DCF program.
This document summarizes the services provided by Constellation's DCF Consulting Group to dealers interested in dealer-controlled financing, also known as buy here pay here or lease here pay here programs. It provides an overview of their business model and training package, which includes manager training, manuals, forms, business projections, ongoing support services, and access to consultants. The package is designed to train dealers and provide all the necessary tools and support to successfully operate a dealer-controlled financing business according to their structured systems and practices. Testimonials from existing dealers highlight the benefits they have experienced from the training and support services.
Services are experiences. Managers should not focus only on service attributes ( functional benefits) to build a competitive advantage but to understand customers interactions as a sources of emotional responses that can create customer loyalty. It requires an understanding of the emotional process and an ability to emphatise with customers
Performance Finance provides a range of unsecured business loans for individuals and businesses including tax loans, website loans, practice refurbishment loans, and loans for practice purchases, partner buy-ins/outs, debtors, aged debt funding, and professional indemnity insurance. They offer competitive fixed rate loans without requiring collateral through a fast credit approval process.
Swetha BS is seeking an assignment in BPO/ITES/KPO operations with a growth-oriented organization. She has over 6 years of experience in finance and accounting roles. Currently she is a Senior Process Associate at Capgemini Business Private Ltd in Bangalore, where her responsibilities include handling accounts payable, coordinating with IT teams, ensuring timely invoice processing and payments, and identifying process improvements. Previously she worked at Shriram Value Service as a Process Associate, where she managed deposit, interest, and refund processes. She has a Master's degree in Finance and HR and a Bachelor's degree in Accounting and Finance.
e2e Projects is a young organization that aims to win customers' hearts through their philosophy of believing and dreaming. Their mission is to offer world-class products and services using best practices and expertise to maximize customer benefits. They focus on developing a strong culture, continual learning and investment in people, partner synergies, best practices, and customer focus. They have experience across industries implementing EPM solutions ranging from standard to dynamic deployments.
Services Marketing Chapter 4 Planning and Producing the Service PerformanceDr. John V. Padua
The document discusses planning and producing effective service performances. It explains that service performances are multifaceted events that occur over time through a sequence of interactions. The document also describes techniques for customizing, scripting, and blueprinting service performances to differentiate services and ensure quality. Scripting lays out a service from the customer's perspective while blueprinting uses a graphic to identify customer and employee touchpoints and back-end processes.
The document discusses internal customer service. It defines internal customers as individuals or groups within an organization that one interacts with, such as other departments. It emphasizes that how employees serve each other internally is how they will serve external customers. The goal is to establish standards to make every internal customer feel special by focusing on aspects like speed, personalization, managing expectations, competency, information, attitude, and long-term relationships. Excellent internal customer service involves treating colleagues as customers, being available for them, exceeding their expectations, communicating, following up, and seeking feedback.
This document summarizes the services provided by Constellation's DCF Consulting Group to dealers interested in dealer-controlled financing, also known as buy here pay here or lease here pay here programs. It describes the DCF business model which includes best practices for sales, collections, inventory, operations and compliance. The DCF Consulting Group provides training, manuals, forms and ongoing support services to help dealers implement and improve their dealer financing programs. This includes an initial manager training course, business projections, regulatory compliance materials and access to consultants. Ongoing optional support programs are available at different levels to suit dealers' needs. Testimonials from existing dealer clients highlight the financial and operational benefits they have achieved through the DCF program.
This document summarizes the services provided by Constellation's DCF Consulting Group to dealers interested in dealer-controlled financing, also known as buy here pay here or lease here pay here programs. It provides an overview of their business model and training package, which includes manager training, manuals, forms, business projections, ongoing support services, and access to consultants. The package is designed to train dealers and provide all the necessary tools and support to successfully operate a dealer-controlled financing business according to their structured systems and practices. Testimonials from existing dealers highlight the benefits they have experienced from the training and support services.
At West Monroe we work with banks and credit unions trying to transform their business with greater operational efficiency and through revenue diversification by improved cross-selling of non-interest products. We’ve worked with places like United Federal Credit Union and Midland States Bank to bring our consulting expertise in strategy, business process, and Salesforce.com as an enabling technology to fundamentally change their business.
1. Affirma is a Seattle-based consulting firm founded in 2002 that employs over 250 people across several states and countries. It provides services such as custom software development, managed IT, digital marketing, and talent recruitment.
2. As part of its managed services offerings, Affirma can take over entire business processes or applications for clients through business process outsourcing and application development teams. This reduces the need for clients to hire full-time internal teams.
3. Affirma prides itself on strong customer satisfaction and communication. It aims to deliver dependable solutions that meet and exceed client expectations through dedicated project managers and a focus on transparency
HDI Capital Area Meeting March 2019 Next Step Quality: 5 Steps to Increasing ...hdicapitalarea
About the Program
You may have a great team of professional, courteous, customer-service oriented analysts, but that doesn't mean they'll always know how to resolve an issue. Attend this interactive presentation for a discussion of the many obstacles to service desk effectiveness and strategies for overcoming them. Leave motivated to begin implementing these strategies and increasing quality on your service desk right away!
Learn how to:
- Assess the quality of your current support
- Utilize in-house resources to tailor and deliver a comprehensive training program
- Leverage knowledge management
- Enforce policies to ensure information is retained and utilized
This document provides guidance on migrating from a legacy ITSM system to ServiceNow. It outlines 7 key steps for the migration process: 1) Assessing readiness, 2) Establishing governance and change management planning, 3) Discovering core data and assets, 4) Designing, building and testing workflows, 5) Initiating change management activities, 6) Planning go-live, and 7) Measuring success and making adjustments. For each step, it provides best practices and recommendations informed by ServiceNow's experience with thousands of migrations. The goal is to help customers succeed in their migration by ensuring proper planning, limiting customization, engaging experts, and following proven methodologies.
This document provides guidance on migrating from a legacy ITSM system to ServiceNow. It outlines 7 key steps for a successful migration: 1) assessing readiness, 2) establishing governance and change management planning, 3) discovering core data and service assets, 4) designing, building and testing ITSM workflows, 5) initiating change management activities, 6) planning go-live, and 7) measuring success and making adjustments. For each step, it provides best practices and recommendations informed by ServiceNow's experience with thousands of migrations. Executive sponsorship, proper governance, and engagement of all stakeholders are emphasized as critical success factors.
This document provides a summary of Girish Daramoni's professional experience and qualifications. He has over 12 years of experience in automotive engineering and customer service roles. His most recent role was as an Area Manager at Mahindra & Mahindra, where he improved customer satisfaction scores, reduced warranty issues, and developed dealers' service capabilities. He also held roles at Bajaj Auto, Honda Motorcycles, and an e-learning company developing automotive training content.
Participate in a conversation about the challenges in running a top-performing CDFI loan fund. We will share our tips and experiences and learn how we can help you meet your performance goals.
Designing a CX Program for Business ResultsQualtrics
Customer Experience Programs are the discipline of embedding customer insight into every critical decision, improving how you perform at every level of your organisation. Watch this webinar as Qualtrics Subject Matter Expert, Vicky Katsabaris talks us through the 5 core competencies to live by.
Kapten Case Study April 2019 for HR presentationDiogoCerqueira16
Diogo Cerqueira proposes several steps to address overflow and backlog issues in Kapten's CS team:
1) Assess the current manpower and workflow, explain the need for short-term extra work to address the backlog, and ask for team commitment.
2) Assign senior staff to prioritize backlog requests and create templates for common issues. Have capable agents focus on templated requests to reduce backlog.
3) After the backlog is under control, conduct a more detailed team assessment to align, integrate, and synchronize processes to build trust and commitment within the team.
Webinar: Assessing your level of CX maturity with Vicky KatsabarisQualtrics
Join Vicky Katsabaris, Customer Experience Subject Matter Expert at Qualtrics, as she demonstrates how organisations can assess their level of CX maturity using the Qualtrics CX Diagnostic Tool.
Every organization, large and small, struggles with adoption. In this webinar, we’ll talk about the three biggest barriers to adoption and how to overcome them.
Key Takeaways
-You are not alone! Getting other humans to do what you want is hard!
-The three biggest barriers to user adoption and how to overcome them.
-Where to get help, tips, and tricks.
CEB is a leading advisory company that provides research, best practices, and analytics to over 10,000 member organizations globally. It combines insights from member companies with research methodologies to equip executives with solutions to transform operations. CEB offers members access to peer perspectives, proven practices, and tools through its large global network without costly consulting. Resources include benchmarks, diagnostics, trainings, and networking events to help members improve performance.
The document provides a summary of Deepak Rambahadur Tiwari's professional experience and qualifications. It outlines his 11 years of experience in customer service roles, including currently serving as a Senior Officer of Customer Service at Metro One Operation Pvt Ltd. It also lists his previous roles at Birla Sunlife Insurance Pvt Ltd., First Source Solutions Pvt Ltd., and Prakash Air Freight Pvt ltd. The document details his responsibilities and achievements in each role.
The document introduces Curtis Process Consulting, a firm dedicated to understanding and improving processes. It discusses how the firm was founded to help organizations that struggle with defining and improving their processes. The firm's consultants have extensive experience applying process improvement techniques across many industries. Curtis Process Consulting works to establish trusting partnerships with clients and develop customized approaches to address their process challenges and gain a competitive advantage.
Smart CFO Services provides financial advisory services to startups and SMEs through a network of experienced CFOs and finance professionals. Their services include business strategy development, financial planning and analysis, accounting support, fundraising assistance, and business restructuring. They aim to drive significant and sustainable improvements to their clients' financial health through innovative solutions and hands-on implementation while building long-term business partnerships.
Valerie Doyle is applying for a Business Services Ops Manager position at Dell EMC. She currently works as a Supervisor in Dell EMC's Global Revenue Operations team, where she enjoys streamlining processes. Her skills include process improvement, people management, communication, and establishing strong team dynamics. She believes her experience developing teams and processes remotely qualifies her for a manager role.
Our Capability and Introduction_February 2017rsangani
Proservartner is a consultancy that partners with organizations to provide shared services advisory and implementation support. They offer a range of services including strategy development, change management, process optimization, organizational design, and robotic process automation. Their approach is collaborative and aims to build long-term relationships. They focus on quality and embedding organizational change through their experienced practitioners.
Four steps to creating an enterprise Business Continuity program PECB
This document outlines a 4 step framework for creating an enterprise business continuity program with increasing levels of maturity.
Step 1 is to gain executive support by making the business owners responsible for business continuity. Step 2 is to scale the program by assigning business continuity managers and leads at different organizational levels.
Step 3 is the implementation, which involves delivering ownership to business leaders, training business continuity managers, and having them train leads in their organizations.
Step 4 is engaging the business and maturing the program over time by building a community of practice, updating the program, and integrating with other risk areas. The goal is to increase business expertise while decreasing reliance on the corporate group.
Advanced hybrid & idea training overviewSean Winnett
This document provides an overview and summary of training programs offered by Pros Elite Group, including their Advanced Service Management training for hybrid dealers and their IDEA (Independent Dealer Executive Academy) training. The Advanced Service Management training is a 3-day program that covers key topics to improve service operations and profitability for dealers. The IDEA training is a 4.5 day program that provides executive-level training for dealer principals and presidents on topics like accounting, sales operations, managed network services, acquisitions, and strategic planning. Both programs aim to help dealers drive performance by teaching proven methods and best practices.
This document discusses a program called "Prep My CDFI!" which is designed to help Community Development Financial Institutions (CDFIs) prepare for and strengthen their CARSTM rating. CARSTM is an independent rating system that assesses a CDFI's impact performance and financial strength. Prep My CDFI! provides an assessment, management report, and support to help CDFIs improve documentation, operations, and outcomes tracking in order to obtain a higher CARSTM rating. The program costs a minimum of $5,000 but can include additional services and support.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
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At West Monroe we work with banks and credit unions trying to transform their business with greater operational efficiency and through revenue diversification by improved cross-selling of non-interest products. We’ve worked with places like United Federal Credit Union and Midland States Bank to bring our consulting expertise in strategy, business process, and Salesforce.com as an enabling technology to fundamentally change their business.
1. Affirma is a Seattle-based consulting firm founded in 2002 that employs over 250 people across several states and countries. It provides services such as custom software development, managed IT, digital marketing, and talent recruitment.
2. As part of its managed services offerings, Affirma can take over entire business processes or applications for clients through business process outsourcing and application development teams. This reduces the need for clients to hire full-time internal teams.
3. Affirma prides itself on strong customer satisfaction and communication. It aims to deliver dependable solutions that meet and exceed client expectations through dedicated project managers and a focus on transparency
HDI Capital Area Meeting March 2019 Next Step Quality: 5 Steps to Increasing ...hdicapitalarea
About the Program
You may have a great team of professional, courteous, customer-service oriented analysts, but that doesn't mean they'll always know how to resolve an issue. Attend this interactive presentation for a discussion of the many obstacles to service desk effectiveness and strategies for overcoming them. Leave motivated to begin implementing these strategies and increasing quality on your service desk right away!
Learn how to:
- Assess the quality of your current support
- Utilize in-house resources to tailor and deliver a comprehensive training program
- Leverage knowledge management
- Enforce policies to ensure information is retained and utilized
This document provides guidance on migrating from a legacy ITSM system to ServiceNow. It outlines 7 key steps for the migration process: 1) Assessing readiness, 2) Establishing governance and change management planning, 3) Discovering core data and assets, 4) Designing, building and testing workflows, 5) Initiating change management activities, 6) Planning go-live, and 7) Measuring success and making adjustments. For each step, it provides best practices and recommendations informed by ServiceNow's experience with thousands of migrations. The goal is to help customers succeed in their migration by ensuring proper planning, limiting customization, engaging experts, and following proven methodologies.
This document provides guidance on migrating from a legacy ITSM system to ServiceNow. It outlines 7 key steps for a successful migration: 1) assessing readiness, 2) establishing governance and change management planning, 3) discovering core data and service assets, 4) designing, building and testing ITSM workflows, 5) initiating change management activities, 6) planning go-live, and 7) measuring success and making adjustments. For each step, it provides best practices and recommendations informed by ServiceNow's experience with thousands of migrations. Executive sponsorship, proper governance, and engagement of all stakeholders are emphasized as critical success factors.
This document provides a summary of Girish Daramoni's professional experience and qualifications. He has over 12 years of experience in automotive engineering and customer service roles. His most recent role was as an Area Manager at Mahindra & Mahindra, where he improved customer satisfaction scores, reduced warranty issues, and developed dealers' service capabilities. He also held roles at Bajaj Auto, Honda Motorcycles, and an e-learning company developing automotive training content.
Participate in a conversation about the challenges in running a top-performing CDFI loan fund. We will share our tips and experiences and learn how we can help you meet your performance goals.
Designing a CX Program for Business ResultsQualtrics
Customer Experience Programs are the discipline of embedding customer insight into every critical decision, improving how you perform at every level of your organisation. Watch this webinar as Qualtrics Subject Matter Expert, Vicky Katsabaris talks us through the 5 core competencies to live by.
Kapten Case Study April 2019 for HR presentationDiogoCerqueira16
Diogo Cerqueira proposes several steps to address overflow and backlog issues in Kapten's CS team:
1) Assess the current manpower and workflow, explain the need for short-term extra work to address the backlog, and ask for team commitment.
2) Assign senior staff to prioritize backlog requests and create templates for common issues. Have capable agents focus on templated requests to reduce backlog.
3) After the backlog is under control, conduct a more detailed team assessment to align, integrate, and synchronize processes to build trust and commitment within the team.
Webinar: Assessing your level of CX maturity with Vicky KatsabarisQualtrics
Join Vicky Katsabaris, Customer Experience Subject Matter Expert at Qualtrics, as she demonstrates how organisations can assess their level of CX maturity using the Qualtrics CX Diagnostic Tool.
Every organization, large and small, struggles with adoption. In this webinar, we’ll talk about the three biggest barriers to adoption and how to overcome them.
Key Takeaways
-You are not alone! Getting other humans to do what you want is hard!
-The three biggest barriers to user adoption and how to overcome them.
-Where to get help, tips, and tricks.
CEB is a leading advisory company that provides research, best practices, and analytics to over 10,000 member organizations globally. It combines insights from member companies with research methodologies to equip executives with solutions to transform operations. CEB offers members access to peer perspectives, proven practices, and tools through its large global network without costly consulting. Resources include benchmarks, diagnostics, trainings, and networking events to help members improve performance.
The document provides a summary of Deepak Rambahadur Tiwari's professional experience and qualifications. It outlines his 11 years of experience in customer service roles, including currently serving as a Senior Officer of Customer Service at Metro One Operation Pvt Ltd. It also lists his previous roles at Birla Sunlife Insurance Pvt Ltd., First Source Solutions Pvt Ltd., and Prakash Air Freight Pvt ltd. The document details his responsibilities and achievements in each role.
The document introduces Curtis Process Consulting, a firm dedicated to understanding and improving processes. It discusses how the firm was founded to help organizations that struggle with defining and improving their processes. The firm's consultants have extensive experience applying process improvement techniques across many industries. Curtis Process Consulting works to establish trusting partnerships with clients and develop customized approaches to address their process challenges and gain a competitive advantage.
Smart CFO Services provides financial advisory services to startups and SMEs through a network of experienced CFOs and finance professionals. Their services include business strategy development, financial planning and analysis, accounting support, fundraising assistance, and business restructuring. They aim to drive significant and sustainable improvements to their clients' financial health through innovative solutions and hands-on implementation while building long-term business partnerships.
Valerie Doyle is applying for a Business Services Ops Manager position at Dell EMC. She currently works as a Supervisor in Dell EMC's Global Revenue Operations team, where she enjoys streamlining processes. Her skills include process improvement, people management, communication, and establishing strong team dynamics. She believes her experience developing teams and processes remotely qualifies her for a manager role.
Our Capability and Introduction_February 2017rsangani
Proservartner is a consultancy that partners with organizations to provide shared services advisory and implementation support. They offer a range of services including strategy development, change management, process optimization, organizational design, and robotic process automation. Their approach is collaborative and aims to build long-term relationships. They focus on quality and embedding organizational change through their experienced practitioners.
Four steps to creating an enterprise Business Continuity program PECB
This document outlines a 4 step framework for creating an enterprise business continuity program with increasing levels of maturity.
Step 1 is to gain executive support by making the business owners responsible for business continuity. Step 2 is to scale the program by assigning business continuity managers and leads at different organizational levels.
Step 3 is the implementation, which involves delivering ownership to business leaders, training business continuity managers, and having them train leads in their organizations.
Step 4 is engaging the business and maturing the program over time by building a community of practice, updating the program, and integrating with other risk areas. The goal is to increase business expertise while decreasing reliance on the corporate group.
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This document provides an overview and summary of training programs offered by Pros Elite Group, including their Advanced Service Management training for hybrid dealers and their IDEA (Independent Dealer Executive Academy) training. The Advanced Service Management training is a 3-day program that covers key topics to improve service operations and profitability for dealers. The IDEA training is a 4.5 day program that provides executive-level training for dealer principals and presidents on topics like accounting, sales operations, managed network services, acquisitions, and strategic planning. Both programs aim to help dealers drive performance by teaching proven methods and best practices.
This document discusses a program called "Prep My CDFI!" which is designed to help Community Development Financial Institutions (CDFIs) prepare for and strengthen their CARSTM rating. CARSTM is an independent rating system that assesses a CDFI's impact performance and financial strength. Prep My CDFI! provides an assessment, management report, and support to help CDFIs improve documentation, operations, and outcomes tracking in order to obtain a higher CARSTM rating. The program costs a minimum of $5,000 but can include additional services and support.
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The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
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Introduction
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Dealer Controlled Financing - Consulting Tour
1.
2. Dealer Controlled Financing
The term Dealer Controlled Financing
encompasses all of the various financing
options available to dealers who wish to
provide their own financing for their
customers including Buy Here-Pay Here and
Lease Here-Pay Here.
Constellation Automotive Software 2014
3. Dealer Controlled Financing
Constellation Automotive Software 2014
Constellation’s DCF Business Model (DCF) is a
combination of the best practices for:
• Sales
• Collections
• Inventory
• Operations
• Compliance
4. The DCF Consulting Group provides the instruction, training
materials and support in a turn-key package that works as well for
existing dealers wanting to improve their results as it does for
new dealers just getting into the business.
Constellation Automotive Software 2014
The DCF Package
5. #1. Attendance for 2 at
Manager Training Class
The 3-day MTC is designed to
prepare managers to
successfully operate a DCF
dealership utilizing
Constellation’s DCF Business
Model.
Constellation Automotive Software 2014
6. Manager Training Class
Subjects Covered
• Inventory Acquisition &
Management
• Sales Process & Underwriting
Guidelines
• Collections System & Effective
Practices
• Dealership Operations & Staff
Mgmt.
• Federal Compliance &
Regulations
Content Provided
• Live Lectures
• Extensive 300-page MTC
Manual
• Video Presentations
• Role-playing
7. #2. Cash Flow & Business
Projections Report
5 year projections based on your specific business assumptions
Constellation Automotive Software 2014
8. Project
•Minimum Accounts Needed
•Expected Profitability
•Future Tax Liabilities
Cash Flow & Business Projections
Report
Determine
• Capitalization Needs
• Maximum Cash Out
• Expected ‘Break-Even’
Date
Constellation Automotive Software 2014
9. #3. DCF Forms & Supplies
Forms available:
• Sales & Underwriting
• Inventory Management
• Repossessions & Collections
• General Operations
• Staff Management
Constellation Automotive Software 2014
Over 35 forms designed for your day-to-day activities
10. #4. 30-Day Toll-Free Access to
Consultants
Our senior consultant has
over 25 years of combined
automotive experience;
both operating dealerships
and providing training and
consulting support to
dealers across the nation.
Constellation Automotive Software 2014
11. Available For Questions:
• Compliance Concerns
• Unique Situations
• Underwriting Advise, etc.
Consultants
Constellation Automotive Software 2014
Also Available For:
• Prospective Employee
Interviews
• Dealership Layout Tips
• And much more!
13. • Toll-free Access to
Consultants
• National Monthly DCF
Dealer Composite
• Access to DCF Webinars
Base Support
Constellation Automotive Software 2014
• Membership in the DCF
Community
• Reduced pricing for DCF
Training Classes, DCF
Forms and any additional
DCF Services
14. Data Tracking Service
Constellation Automotive Software 2014
• Base Support plus
• Weekly Analysis Report reflecting business
results for the last 20 weeks to help spot
trends quickly
• Weekly Training Topic to keep your staff
on track and up to date
15. • DTS Level Support plus
• Weekly Written Business
Reviews provided by our senior
consultants
• Weekly Conference Calls with a
senior consultant to help
maintain focus
Advanced Consulting
Constellation Automotive Software 2014
• Bi-annual On-site Business
Audits inspecting your DCF
dealership for policy and
compliance violations
• Free attendance to all DCF
Training Classes
16. Typical Results
Constellation Automotive Software 2014
Dealers utilizing Constellation’s DCF Business Model
enjoy significantly greater results than the average
BHPH or LHPH dealers.
17. Typical Results
Constellation Automotive Software 2014
• Average Loss Rate at 14% (% of principal written off)
• Average Default Rate at 21% (% of loans written off)
• Average Delinquency Rate at 16% (% of accounts past due)
• Projected Positive Cash Flow at 9-13 Months
• Projected Initial Investment Recovered at 24-30 Months
• Projected Annual ROI of 250 - 300% at 5 Years
18. Don’t take our word
for it. See what other
BHPH dealers have to
say.
Testimonials
19. I participate in Constellation’s Advanced Consulting Program to
ensure we stay on track and know what to watch on a weekly
basis. The weekly analysis report, written recommendations and
consulting conference call with the manager and I are very
informative and enable us to correct issues quickly. If you are
considering Buy Here – Pay Here, you need to consider The
DCF Consulting Group.
Courtney Cole
President of Fairway Financial
Noblesville, IN
Constellation Automotive Software 2014
20. The MTC class was an amazing and enlightening experience for
me. All three of the instructors were very helpful in guiding me
through the process of DCF policies and procedures. I was
challenged to understand how and why this business works and
felt rewarded by my efforts, not just for what I knew. I am satisfied
with the way Al, Don and Jose presented the materials. It was a
great time.
Missy Mattson
Assistant Manager of Cyclone Car Credit
Storm Lake, IA
Constellation Automotive Software 2014
21. The MTC class was great. Most informative and the best
detail I have ever had in a class of this nature. All instructors
were excellent and displayed full command of the topics
covered. Great job!
Thomas Fisk
General Manager of Charge-A-Car
Aurora, MO
Constellation Automotive Software 2014
22. Ready to get started?
Call us 1-800-654-4955
ext. 4 or click on the
button below to find out
which DCF Consulting
Package is right for you.
Constellation Automotive Software 2014