1. Affirma is a Seattle-based consulting firm founded in 2002 that employs over 250 people across several states and countries. It provides services such as custom software development, managed IT, digital marketing, and talent recruitment.
2. As part of its managed services offerings, Affirma can take over entire business processes or applications for clients through business process outsourcing and application development teams. This reduces the need for clients to hire full-time internal teams.
3. Affirma prides itself on strong customer satisfaction and communication. It aims to deliver dependable solutions that meet and exceed client expectations through dedicated project managers and a focus on transparency
If your company needs to submit a HR Automation Software Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/2U9bGTJ
• A Bachelor in Commerce- Having more than 6 years of experience in managing any F & A Process with proven skills in Team Leading and setting up new processes of Accounts payable (P2P) & Order to Cash (O2C) client satisfaction and relationship building, Process Management, Handling escalations, Data & metrics reporting.
• Working as Consultant – Accounts payable (P2P) & Order to Cash (O2C) in Capgemini India Private Limited since 2013
• Held Position as Junior Officer- Banking & Operations for 1.5 Years from Apr-2012 To Aug-2013 in ICICI Bank Ltd.
• Possesses Strong Analytical, Logical, and Problem Solving & root cause analysis skills, Multi-Tasking abilities, with proven experience in utilizing people and process knowledge to assist Business Leadership Team in making critical decision.
• Hands on experience in Oracle Financial Apps, Microsoft offices, Business Objects and other Financial Reporting tools and technologies.
• Highly motivated team player with excellent Interpersonal & Presentation Skills along with Proven Communication and Organizational Leadership Qualities.
Vikas Shrivastava has over 16 years of experience in business process management, quality management, and customer service. He is currently a Senior Manager of Business Excellence at Reliance Life Insurance, where he manages their ISO 9001:2008 certification, business process management system, and customer service quality. Previously, he held roles at Development Credit Bank and Churchill India focused on operations quality, training, customer service and claims processing. He has a Green Belt in Lean Six Sigma and is a Lead Auditor for ISO 9001.
Praveen Kumar has over 10 years of experience in the health and benefits domain. He is currently a Senior Analyst at ACS working on projects involving benefits administration and client services. Previously, he worked at Mercer India and Patni Computer Systems on processes related to benefits enrollment, billing, and customer support. Praveen has a bachelor's degree in arts and has received several awards for his work in quality assurance, process improvements, and client relationships.
This is an example of the 21 Call Center Best Practices that I and my staff designed, developed and deployed to Call Centers. These practices delivered increased focus on the customers, increased agent morale, improved productivity, increased revenue and reduced turn-over. Within this presentation I have only presented the marketing data but we developed procedures, and training materials to go along with all the Call Center Best Practices we deployed globally. See the attached presentation for how all the Best Practices fit together to drive Customer Delight. For additional information please feel to contact Brian Hughes.
G Praveen Kumar has over 12 years of experience in project management, IT infrastructure management, change management, and client services. He is currently an IBM Advisory Project Manager based in Hyderabad, India. Some of his responsibilities include managing projects through all phases, communicating with staff, and ensuring projects meet contractual obligations. Previously he has worked as a Technical Support Executive, Team Lead, and Delivery Operations Manager. He holds an MBA in Marketing and Finance and certifications in ITIL, Project Management, and Prince 2.
This document is a resume for Christie Arokiaraj Richards seeking a career in operations, customer service, banking, or a related field. The summary highlights over 13 years of experience in operations, process management, client relationship management, and team leadership. Specific experiences include operations management, process improvement, quality management, client relationship management, and team management for banking and financial clients. The resume provides employment history dating back to 2003 with descriptions of responsibilities and achievements in various roles.
Ashish Prasad has over 13 years of experience in customer service and operations roles in the telecommunications industry. He has received numerous awards for his work reducing complaints, improving processes, and driving innovations. Currently he works as a National Manager for Tata Teleservices, where he leads teams responsible for end-to-end complaint management, service delivery, and driving customer satisfaction. Previously he held roles at Bharti Airtel managing collections, services, billing and payments processes.
If your company needs to submit a HR Automation Software Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/2U9bGTJ
• A Bachelor in Commerce- Having more than 6 years of experience in managing any F & A Process with proven skills in Team Leading and setting up new processes of Accounts payable (P2P) & Order to Cash (O2C) client satisfaction and relationship building, Process Management, Handling escalations, Data & metrics reporting.
• Working as Consultant – Accounts payable (P2P) & Order to Cash (O2C) in Capgemini India Private Limited since 2013
• Held Position as Junior Officer- Banking & Operations for 1.5 Years from Apr-2012 To Aug-2013 in ICICI Bank Ltd.
• Possesses Strong Analytical, Logical, and Problem Solving & root cause analysis skills, Multi-Tasking abilities, with proven experience in utilizing people and process knowledge to assist Business Leadership Team in making critical decision.
• Hands on experience in Oracle Financial Apps, Microsoft offices, Business Objects and other Financial Reporting tools and technologies.
• Highly motivated team player with excellent Interpersonal & Presentation Skills along with Proven Communication and Organizational Leadership Qualities.
Vikas Shrivastava has over 16 years of experience in business process management, quality management, and customer service. He is currently a Senior Manager of Business Excellence at Reliance Life Insurance, where he manages their ISO 9001:2008 certification, business process management system, and customer service quality. Previously, he held roles at Development Credit Bank and Churchill India focused on operations quality, training, customer service and claims processing. He has a Green Belt in Lean Six Sigma and is a Lead Auditor for ISO 9001.
Praveen Kumar has over 10 years of experience in the health and benefits domain. He is currently a Senior Analyst at ACS working on projects involving benefits administration and client services. Previously, he worked at Mercer India and Patni Computer Systems on processes related to benefits enrollment, billing, and customer support. Praveen has a bachelor's degree in arts and has received several awards for his work in quality assurance, process improvements, and client relationships.
This is an example of the 21 Call Center Best Practices that I and my staff designed, developed and deployed to Call Centers. These practices delivered increased focus on the customers, increased agent morale, improved productivity, increased revenue and reduced turn-over. Within this presentation I have only presented the marketing data but we developed procedures, and training materials to go along with all the Call Center Best Practices we deployed globally. See the attached presentation for how all the Best Practices fit together to drive Customer Delight. For additional information please feel to contact Brian Hughes.
G Praveen Kumar has over 12 years of experience in project management, IT infrastructure management, change management, and client services. He is currently an IBM Advisory Project Manager based in Hyderabad, India. Some of his responsibilities include managing projects through all phases, communicating with staff, and ensuring projects meet contractual obligations. Previously he has worked as a Technical Support Executive, Team Lead, and Delivery Operations Manager. He holds an MBA in Marketing and Finance and certifications in ITIL, Project Management, and Prince 2.
This document is a resume for Christie Arokiaraj Richards seeking a career in operations, customer service, banking, or a related field. The summary highlights over 13 years of experience in operations, process management, client relationship management, and team leadership. Specific experiences include operations management, process improvement, quality management, client relationship management, and team management for banking and financial clients. The resume provides employment history dating back to 2003 with descriptions of responsibilities and achievements in various roles.
Ashish Prasad has over 13 years of experience in customer service and operations roles in the telecommunications industry. He has received numerous awards for his work reducing complaints, improving processes, and driving innovations. Currently he works as a National Manager for Tata Teleservices, where he leads teams responsible for end-to-end complaint management, service delivery, and driving customer satisfaction. Previously he held roles at Bharti Airtel managing collections, services, billing and payments processes.
Murad Khan has over 13 years of experience in project management, business operations, and customer service. He has successfully led projects in retail operations and maintenance for gasoline dispenser companies. Currently he is a senior executive managing operations, projects, and customer support for a Japanese pump manufacturing company in India.
Bharani Tharan Chiti Babu is a highly motivated PMO professional with over 10 years of experience in financial management, planning, resource management, and project management. He holds a Bachelor's degree in Computer Science and certifications in PRINCE2 and P3O Foundation. His experience includes roles as a PMO Analyst for Lloyds Banking Group and BBC where he produced financial reports, analyzed project budgets, and supported project managers. He is proficient in MS Office, MS Project, and SharePoint.
Shiju KG is a finance professional with over 15 years of experience in finance and accounts, operations, and project management. He has led teams handling procurement to payment functions for clients in Europe and North America. Some of his accomplishments include being an SME in procurement processes, successfully managing multiple transitions, and implementing automation tools to improve efficiency. Currently he is an Operations Manager leading a team of over 75 people supporting the end to end payment operations for a multi-country Fortune 500 client.
Abhay Kumar has over 11 years of experience in operations management, client servicing, quality assurance, and team management. He currently works in Convergys as an Employee Engagement administrator where he handles administrative tasks, billing, client and vendor management, employee events, and ensuring compliance through audits. Previously, he worked at HCL Technologies and Wipro BPO in customer support roles. He is proficient in managing teams, customer relationships, and crisis situations.
This document outlines the roles and responsibilities of building a world-class back office for a technology services organization. It discusses quality management, reporting and metrics, process and procedures, disaster recovery/business continuity planning, workforce management, training, new business integration, and knowledge management as key components. Metrics and tools used to measure performance are also presented, such as agent scorecards, ticket quality audits, customer satisfaction surveys, and various reports.
21 Best Practices for Effective Call Quality MonitoringTentacle Cloud
The quality of the call has a direct impact on the customer experience. Many companies do not even have any idea how the quality of the calls is affecting their bottom line. This results in customers getting irritated and chances are they might not come back to you.
www.tentaclecloud.com/signup.php
This document provides an overview of Radius Solutions' services. It discusses their established track record in delivering technical resource solutions and expanding into more comprehensive service solutions. The services offered include a technical bench, project resources, IMAC services, and recruitment services. It outlines their approach to quality, branding, governance, and transitioning services. The conclusions reiterate their flexible portfolio and commitment to developing their service capabilities.
This resume summary provides information about Senthil Kumar, an IT professional based in Coimbatore, India. He has over 5 years of experience in roles such as Technical Lead and Infrastructure Technology Specialist at Cognizant Technology Solutions. Senthil has certifications in ITIL, Six Sigma Green Belt, and Project Management and has successfully led several process improvement projects. He is seeking a leadership role where he can apply his knowledge and skills in project management, process design, and team leadership.
The document contains the resume of Diana Sandhya which outlines her objective of integrating her skills and experience to grow as an indispensable asset for an organization, highlights her experience in areas such as ITIL, Lean Six Sigma and process improvement, and lists her certifications and areas of expertise in fields like ITIL, quality tools and continual process improvement.
Sannu Raj has over 12 years of experience in accounts and finance roles at Accenture, Oracle, and IBM, with responsibilities including managing teams, analyzing financial data, and implementing new processes. He holds a B.Com degree and is proficient in accounting software like Oracle, SAP, and Prima. Raj is seeking a challenging role in finance/accounts where he can continue growing professionally and contributing his skills.
This document is a resume for Biju Aravind, who has over 6 years of experience in business process outsourcing and quality management roles. He currently works as a Unit Lead for Quality & Operations at Hinduja Global Solutions, where he supervises teams and ensures quality standards and productivity metrics are met. Prior experience includes roles as a Quality Analyst and Acting Team Leader. The resume outlines Biju's areas of expertise, professional skills, accomplishments, education history and personal details.
Application sourcing focused on value, not cost aloneWGroup
As part of a four year transformation strategy to replace its aging technology stack, strengthen their expertise and reduce the total cost of ownership, a $12 billion US-based organization was seeking a solution that would resolve problems they were experiencing in the delivery of their applications development, maintenance and support functions. In this case study, WGroup facilitated the outsourcing RFP process with service providers so the client could evaluate partners based on value-creation capabilities, and not on cost alone. The resulting outsourcing contract implemented drove a metric-driven organization, measurable operational improvements, and expanded the service catalog of the IT organization.
Anuj Arora has over 14 years of experience in operations management, customer service, process management, and people management. He is currently an AVP at IYogi Technical Services, where he oversees technical support, customer service, and sales teams of over 1000 people across multiple locations. Previously he held leadership roles at HCL Technologies and Wipro managing teams of up to 1500 people.
The document outlines 13 leading practices that every quality management program should adopt. It discusses identifying strategic objectives, analyzing costs of quality, documenting policies and procedures, developing evaluation criteria, defining program logistics, establishing closed-loop training, providing feedback, ensuring consistency through calibration, facilitating communication between agents and reviewers, incorporating customer experience, sharing information, embracing continuous improvement, and recognizing top performers. Adopting these practices can improve consistency, lower costs, enhance employee development and customer satisfaction.
Ambasoft Presentation Master 2010 Final 2Ed Stevenson
AmbaSoft Inc. is a software development company located in Torrance, California that has been in business for over 20 years. It focuses on developing web-based and client-server solutions for Fortune 500 companies using proven iterative and agile development methodologies. AmbaSoft's mission is to help customers solve complex business problems with a focus on both business and user requirements.
Chethan S has over 10 years of experience in operations management, process transition, training and development, and team management in the BPO industry. He is currently the Assistant Manager at Technosoft Corporation India Private Limited, where he supervises a team of 54 members and ensures accuracy, productivity, and client satisfaction. Previously, he held leadership roles at Dell International Services India Limited and TATA Consultancy Services, where he managed teams, client relationships, and process delivery. He holds a B.com degree from BHS College, Bangalore University and is pursuing an MBA from Karnataka State Open University.
Richard Niver Resume - Independent Workday Solutions Architect.
Contact Richard for Workday Payroll consultation and ongoing support.
Offering complete Workday Payroll support services. Maximize the value of your Workday system!
Business requirements gathering and analysis, design, configuration, user and data security, custom reporting, EIB integrations, business process improvement, and full production support.
Successfully Outsourcing Your Accounting Back Officekatieve
Joseph Eve is a regional Certified Public Accounting and Business Advisory Services firm with a primary focus on meeting the needs of emerging businesses.
We have a multi-disciplined practice that cultivates an environment of strategic problem solvers and business innovators, always keeping you, our client, ahead of the curve.
As accountants and advisors, we serve a diverse client base of privately and publicly held entities across the United States and the world.
Companies that partner with Joseph Eve have access to Finance & Accounting thought leadership, insights and data to enable them to achieve high performing and highly efficient back office operations that provides unparalleled knowledge and resources to become a transformation entity.
Successfully Outsourcing Your Accounting Back Officekatieve
The document discusses Joseph Eve Finance and Accounting Outsourcing and how they can help clients outsource their back-office functions. Joseph Eve conducts an assessment of clients' operations, models an efficient back-office workflow, and designs an outsourced infrastructure using cloud computing solutions. They then implement the new infrastructure, determine the level of support services needed, and customize executive dashboards to meet clients' reporting needs.
Successfully Outsourcing Your Accounting Back Officelovers69
The document discusses Joseph Eve Finance and Accounting Outsourcing and how they can help clients outsource their back-office functions. Joseph Eve conducts an assessment of clients' operations, models an efficient back-office workflow, and designs an outsourced infrastructure using cloud computing solutions. They then implement the new outsourced model, including migrating data to the cloud and determining the level of ongoing support services needed.
The document discusses an enterprise management consulting company that provides various interlinked management systems to help clients achieve their strategic objectives. The systems include strategic management, financial management, project management, performance management, business development, human resources, and internal quality management. The internal quality management system aims to foster a healthy organizational climate and maximize productivity, satisfaction, and growth.
Vijay Sharma has over 9 years of experience in process management. He is skilled in developing processes to meet quality standards, administering service level agreements, and identifying process improvements. As a Process Champion, he has experience automating testing processes, creating standard operating procedures, and monitoring process performance. Vijay holds a BCA from MCRPV Bhopal and has worked in process roles at Mercer India and Aon Hewitt, developing his skills in US healthcare benefits administration.
Murad Khan has over 13 years of experience in project management, business operations, and customer service. He has successfully led projects in retail operations and maintenance for gasoline dispenser companies. Currently he is a senior executive managing operations, projects, and customer support for a Japanese pump manufacturing company in India.
Bharani Tharan Chiti Babu is a highly motivated PMO professional with over 10 years of experience in financial management, planning, resource management, and project management. He holds a Bachelor's degree in Computer Science and certifications in PRINCE2 and P3O Foundation. His experience includes roles as a PMO Analyst for Lloyds Banking Group and BBC where he produced financial reports, analyzed project budgets, and supported project managers. He is proficient in MS Office, MS Project, and SharePoint.
Shiju KG is a finance professional with over 15 years of experience in finance and accounts, operations, and project management. He has led teams handling procurement to payment functions for clients in Europe and North America. Some of his accomplishments include being an SME in procurement processes, successfully managing multiple transitions, and implementing automation tools to improve efficiency. Currently he is an Operations Manager leading a team of over 75 people supporting the end to end payment operations for a multi-country Fortune 500 client.
Abhay Kumar has over 11 years of experience in operations management, client servicing, quality assurance, and team management. He currently works in Convergys as an Employee Engagement administrator where he handles administrative tasks, billing, client and vendor management, employee events, and ensuring compliance through audits. Previously, he worked at HCL Technologies and Wipro BPO in customer support roles. He is proficient in managing teams, customer relationships, and crisis situations.
This document outlines the roles and responsibilities of building a world-class back office for a technology services organization. It discusses quality management, reporting and metrics, process and procedures, disaster recovery/business continuity planning, workforce management, training, new business integration, and knowledge management as key components. Metrics and tools used to measure performance are also presented, such as agent scorecards, ticket quality audits, customer satisfaction surveys, and various reports.
21 Best Practices for Effective Call Quality MonitoringTentacle Cloud
The quality of the call has a direct impact on the customer experience. Many companies do not even have any idea how the quality of the calls is affecting their bottom line. This results in customers getting irritated and chances are they might not come back to you.
www.tentaclecloud.com/signup.php
This document provides an overview of Radius Solutions' services. It discusses their established track record in delivering technical resource solutions and expanding into more comprehensive service solutions. The services offered include a technical bench, project resources, IMAC services, and recruitment services. It outlines their approach to quality, branding, governance, and transitioning services. The conclusions reiterate their flexible portfolio and commitment to developing their service capabilities.
This resume summary provides information about Senthil Kumar, an IT professional based in Coimbatore, India. He has over 5 years of experience in roles such as Technical Lead and Infrastructure Technology Specialist at Cognizant Technology Solutions. Senthil has certifications in ITIL, Six Sigma Green Belt, and Project Management and has successfully led several process improvement projects. He is seeking a leadership role where he can apply his knowledge and skills in project management, process design, and team leadership.
The document contains the resume of Diana Sandhya which outlines her objective of integrating her skills and experience to grow as an indispensable asset for an organization, highlights her experience in areas such as ITIL, Lean Six Sigma and process improvement, and lists her certifications and areas of expertise in fields like ITIL, quality tools and continual process improvement.
Sannu Raj has over 12 years of experience in accounts and finance roles at Accenture, Oracle, and IBM, with responsibilities including managing teams, analyzing financial data, and implementing new processes. He holds a B.Com degree and is proficient in accounting software like Oracle, SAP, and Prima. Raj is seeking a challenging role in finance/accounts where he can continue growing professionally and contributing his skills.
This document is a resume for Biju Aravind, who has over 6 years of experience in business process outsourcing and quality management roles. He currently works as a Unit Lead for Quality & Operations at Hinduja Global Solutions, where he supervises teams and ensures quality standards and productivity metrics are met. Prior experience includes roles as a Quality Analyst and Acting Team Leader. The resume outlines Biju's areas of expertise, professional skills, accomplishments, education history and personal details.
Application sourcing focused on value, not cost aloneWGroup
As part of a four year transformation strategy to replace its aging technology stack, strengthen their expertise and reduce the total cost of ownership, a $12 billion US-based organization was seeking a solution that would resolve problems they were experiencing in the delivery of their applications development, maintenance and support functions. In this case study, WGroup facilitated the outsourcing RFP process with service providers so the client could evaluate partners based on value-creation capabilities, and not on cost alone. The resulting outsourcing contract implemented drove a metric-driven organization, measurable operational improvements, and expanded the service catalog of the IT organization.
Anuj Arora has over 14 years of experience in operations management, customer service, process management, and people management. He is currently an AVP at IYogi Technical Services, where he oversees technical support, customer service, and sales teams of over 1000 people across multiple locations. Previously he held leadership roles at HCL Technologies and Wipro managing teams of up to 1500 people.
The document outlines 13 leading practices that every quality management program should adopt. It discusses identifying strategic objectives, analyzing costs of quality, documenting policies and procedures, developing evaluation criteria, defining program logistics, establishing closed-loop training, providing feedback, ensuring consistency through calibration, facilitating communication between agents and reviewers, incorporating customer experience, sharing information, embracing continuous improvement, and recognizing top performers. Adopting these practices can improve consistency, lower costs, enhance employee development and customer satisfaction.
Ambasoft Presentation Master 2010 Final 2Ed Stevenson
AmbaSoft Inc. is a software development company located in Torrance, California that has been in business for over 20 years. It focuses on developing web-based and client-server solutions for Fortune 500 companies using proven iterative and agile development methodologies. AmbaSoft's mission is to help customers solve complex business problems with a focus on both business and user requirements.
Chethan S has over 10 years of experience in operations management, process transition, training and development, and team management in the BPO industry. He is currently the Assistant Manager at Technosoft Corporation India Private Limited, where he supervises a team of 54 members and ensures accuracy, productivity, and client satisfaction. Previously, he held leadership roles at Dell International Services India Limited and TATA Consultancy Services, where he managed teams, client relationships, and process delivery. He holds a B.com degree from BHS College, Bangalore University and is pursuing an MBA from Karnataka State Open University.
Richard Niver Resume - Independent Workday Solutions Architect.
Contact Richard for Workday Payroll consultation and ongoing support.
Offering complete Workday Payroll support services. Maximize the value of your Workday system!
Business requirements gathering and analysis, design, configuration, user and data security, custom reporting, EIB integrations, business process improvement, and full production support.
Successfully Outsourcing Your Accounting Back Officekatieve
Joseph Eve is a regional Certified Public Accounting and Business Advisory Services firm with a primary focus on meeting the needs of emerging businesses.
We have a multi-disciplined practice that cultivates an environment of strategic problem solvers and business innovators, always keeping you, our client, ahead of the curve.
As accountants and advisors, we serve a diverse client base of privately and publicly held entities across the United States and the world.
Companies that partner with Joseph Eve have access to Finance & Accounting thought leadership, insights and data to enable them to achieve high performing and highly efficient back office operations that provides unparalleled knowledge and resources to become a transformation entity.
Successfully Outsourcing Your Accounting Back Officekatieve
The document discusses Joseph Eve Finance and Accounting Outsourcing and how they can help clients outsource their back-office functions. Joseph Eve conducts an assessment of clients' operations, models an efficient back-office workflow, and designs an outsourced infrastructure using cloud computing solutions. They then implement the new infrastructure, determine the level of support services needed, and customize executive dashboards to meet clients' reporting needs.
Successfully Outsourcing Your Accounting Back Officelovers69
The document discusses Joseph Eve Finance and Accounting Outsourcing and how they can help clients outsource their back-office functions. Joseph Eve conducts an assessment of clients' operations, models an efficient back-office workflow, and designs an outsourced infrastructure using cloud computing solutions. They then implement the new outsourced model, including migrating data to the cloud and determining the level of ongoing support services needed.
The document discusses an enterprise management consulting company that provides various interlinked management systems to help clients achieve their strategic objectives. The systems include strategic management, financial management, project management, performance management, business development, human resources, and internal quality management. The internal quality management system aims to foster a healthy organizational climate and maximize productivity, satisfaction, and growth.
Vijay Sharma has over 9 years of experience in process management. He is skilled in developing processes to meet quality standards, administering service level agreements, and identifying process improvements. As a Process Champion, he has experience automating testing processes, creating standard operating procedures, and monitoring process performance. Vijay holds a BCA from MCRPV Bhopal and has worked in process roles at Mercer India and Aon Hewitt, developing his skills in US healthcare benefits administration.
Human Resource Outsourcing Services Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Human Resource Outsourcing Services Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/2HMUsFh
HR Outsourcing Business Proposal PowerPoint Presentation SlidesSlideTeam
The proposal summarizes Sender Company's HR outsourcing services for Client Company. It includes two key sections on HR services and ongoing services. HR services would be provided on an as-needed basis and include policy development, employee reviews, and business planning. Ongoing services like recruiting, performance management, and accounting would be covered under a flat monthly retainer fee. The proposal aims to alleviate Client Company's organizational challenges by outsourcing HR functions to Sender Company's specialized team.
Acubor is a finance and accounting business process outsourcing (F&A BPO) provider that helps companies outsource back-end F&A processes to increase productivity. Acubor was founded by experienced finance professionals to provide customized F&A BPO solutions. Acubor focuses on client needs, quality assurance, and optimizing processes to ensure effective solutions and maintain long-term client relationships.
This document contains Himanshu Pant's resume. The following key points are highlighted:
- Himanshu Pant has over 11 years of experience in operations management, quality, customer relationship management, and coordination.
- He is skilled in people management, problem solving, and communication.
- His most recent role was as an Account Manager for Quality at H.Y.P.E.R.Q.U.A.L.I.T.Y, where he led a team and was the primary client contact.
Varun Kumar has over 11 years of experience in operations management, process management, client relationship management, and data management. He has worked at AON Services India Pvt. Ltd. for over 11 years, currently as an Assistant Manager in the Retirement department. His responsibilities include MIS operations, process management, and providing support to management. He has led various projects focused on business operations, quality improvement, and reporting and analytics.
Harvestech Business Management Solutions is an IT consulting and outsourcing firm based in Saudi Arabia that was founded in 2010. The company employs specialized staff and uses comprehensive tools and skills to achieve high quality work for customers. Harvestech's mission is to deliver reliable IT services and software solutions to help clients improve efficiency and maximize profits. The company values people, processes, projects, and products in its work, and uses clear methodologies, communication, specialization, and transparency to meet deadlines and ensure customer satisfaction. Harvestech provides a range of IT consulting, outsourcing, staffing, and software development services.
Proposal For Human Resource Outsourcing PowerPoint Presentation SlidesSlideTeam
The proposal summarizes Sender Company's human resource outsourcing services for Client Company. It includes details on HR services like personnel outsourcing, recruitment, and payroll administration that will be provided on an ongoing basis under a flat monthly fee retainer. The proposal has sections on problems Sender Company can solve, team members, client testimonials, terms of agreement, and next steps to finalize an agreement.
Encouraging Business Excellence through Continuous ImprovementGroup50 Consulting
Customers, stockholders, and employees are just a few of the parties that will benefit when a company implements a continuous improvement program. On the other hand, a company should not implement continuous improvement just once and then stop.
Prasoon Patra has over 14 years of experience in operations, customer service, sales, and quality management. He is currently an AVP Operations, managing multiple sites in India and the UAE. Previously, he held managerial roles at John Keells BPO, vCustomer, HSBC, and Baxy Infosol. Prasoon has a B.Com degree and professional certifications in sales coaching, teleselling skills, Six Sigma Green Belt, and project management. He aims to join a stable company that inspires innovation for all stakeholders.
Mohammad Harris Hanif is seeking a challenging position that provides career growth opportunities. He has over 10 years of experience in benefits administration and financial analysis. Currently he is a Benefits Analyst at Aon Hewitt, where his responsibilities include project management, requirements gathering, user testing, and analyzing trends to improve processes. Previously he worked at BA Continuum India as a senior team member, where he prepared reports, managed reconciliations, trained new hires, and reduced the company's suspense balances. He has received several performance awards throughout his career.
CEB is a leading advisory company that provides research, best practices, and analytics to over 10,000 member organizations globally. It combines insights from member companies with research methodologies to equip executives with solutions to transform operations. CEB offers members access to peer perspectives, proven practices, and tools through its large global network without costly consulting. Resources include benchmarks, diagnostics, trainings, and networking events to help members improve performance.
Deepak has over 10 years of experience in IT service delivery and management. He has expertise in ITIL frameworks and best practices for service strategy, design, transition, operations, and continual service improvement. Deepak is seeking a leadership role in customer support where he can apply his experience in IT service management to achieve corporate goals. His professional experience includes managing remote infrastructure support teams, ensuring ITIL compliance, and maintaining high levels of customer satisfaction.
Khan Shaheed Abdullah is a dynamic professional with over 12 years of experience in operations management, process transition, quality assurance, and team management across diverse industries. He is proficient in managing teams, monitoring quality compliance, and auditing. His areas of expertise include operations management, quality and compliance, and team management. He has worked in roles such as associate, workflow coordinator, senior executive, and executive at companies including Mercator Info Service India, Integreon Managed Solutions, Birla Sunlife, and Medusind Solutions.
Enteg is a leading SAP services partner that provides software services and solutions. They have over 300 professionals with decades of experience implementing and supporting SAP solutions. Enteg offers SAP implementation, support, consulting and other services. They have experience across several domains including HR, finance, and professional services. Enteg takes a customer-centric approach and aims to deliver high quality solutions. They have successfully completed over 100 SAP implementations globally.
This document describes a business services firm that provides integrated business solutions to clients. The firm consists of specialized business groups that work together to provide consulting, capital funding, business brokering, marketing, talent management, and IT solutions. The firm's mission is to establish long-term partnerships with clients and work as an extension of their business to meet all critical needs. Services include business analysis, strategic planning, advisory, coaching, and delivering business services and content. The firm takes a thorough approach using strategic business analysis to identify opportunities and maximize client success.
2. Company Overview
Affirma Consulting
Our Mission: Become the best at applying solutions and services to positively impact people.
Affirma is a Seattle-based consulting firm founded in 2002. As a response to common project failures in the
consulting industry, Affirma was founded on the principle of delivering dependable and reliable solutions that
meet client needs and exceed expectations.
Currently Affirma employs over 250 people and is continuing to grow. Our most recent award was ranking #43
in Washington’s top 100 fastest growing private companies of 2014. Affirma has been recognized by the Puget
Sound Business Journal two years in a row for being a “Top 50 Fastest Growing Private Company on the
Eastside” as well as a “Top 100 Fastest Growing Private Company in Washington.” These awards are a testament
to Affirma’s ability to provide impactful solutions to their clients and reflect the company’s exponential growth
in both revenue and number of employees. Since 2009, Affirma has nearly quadrupled its full-time staff, hiring
over 125 team members across several states and countries.
HQ - Bellevue, WA Los Angeles, CA Ahmedabad, India
4. Business Units & Services
Technology
Custom Software Development
Portals & Collaboration
Systems Integration
Project Management
Web Development
Business Intelligence Reporting
Big Data & Analytics
Mobile Development
CRM (Salesforce & Dynamics)
Digital Agency
User Experience Design
Visual Design
Marketing & Brand Strategy
Marketing Automation
Campaign Execution
Copywriting
SEO / SEM
IT Infrastructure
Office 365
Cloud Infrastructure
Mobile Device Management
Managed IT
Exchange
Active Directory
Unified Communications
Windows Infrastructure
System Center
Talent Agency
Managed Services
Business Process Outsourcing
Recruitment Outsourcing
Contingent Staff
Contract-to-Hire
Permanent Placement
5. www.affirma.com
Business Process
Outsourcing
Our BPO services help enterprise
customers identify repeatable business
processes that can be outsourced and
completely owned by Affirma. BPO
engagements provide a ROI by scaling
up and down the level of support
according to demand. BPO reduces
the need to hire full time teams.
Application
Development
Put together the perfect team
from Affirma’s software
development and creative
design teams to take ownership
of critical business applications.
Managed teams can execute
routine maintenance tasks or
add additional value by making
recommendations to improve
and innovate existing
technologies. Outsource
product development, line of
business applications, project
management or even marketing
strategy & execution.
Managed IT
Services
IT Managed Services are a great
option for clients growing rapidly
and wanting to focus on needs
of the business over the
necessary IT infrastructure
needed to support the change.
Optimize the existing IT team
members by alleviating hours
spent on infrastructure
management, end user support
and help desk items. Affirma can
provide 24/7 Tier 1-3 help desk
support or just fill in the gaps
during a given month.
Managed Service Offerings
Outsourced
Marketing
Refocus and prioritize your
marketing and design team
members by handing off
deliverables to Affirma’s
outsourced marketing team.
Affirma’s Creative Design team
can work alongside your existing
team, provide creative services as
needed or take ownership of an
work stream.
6. Why Affirma
Customer Satisfaction
Affirma is built around customer satisfaction. We believe it is the lifeblood of a sustainable software services
business. In 2014, 167 out of 169 project customers survey responded that they were "Likely" or "Very Likely" to
work with Affirma again. That's a 98.8% satisfaction rating! This ultra-high customer satisfaction rate is only possible
because we have an organization that is zealously dedicated to customer satisfaction. Our CEO, executives, project
managers, developers, testers, account managers all have customer satisfaction as the #1 metric on their scorecard.
Strong Communication
We believe in proactive communication with our customers. Frequent check-ins, project status updates, and early
demonstrations create true transparency. Constant communication ensures the project stays on course and
continues to be well aligned with expectations.
Experience
Affirma has launched many managed teams, enabling our clients to outsource entire business processes . We
strongly encourage you to reach out to our references. We have consistently exceeded expectations for our clients.
Repeatable Process
Affirma has a tried and true model for BPO (business process outsourcing)/ Managed Services engagements and
has all the tools and expertise necessary to implement it.
Employee Retention
Affirma has been awarded the Top 100 Workplaces in WA award 4 years in a row. This is very important in managed
services engagements as it increases retention and reduces training costs.
8. Team High Level Execution
• Affirma assigns a Client Primary Point of Contact (POC),
who is the Primary Point of Contact responsible for overall
team deliverables, metric and status reporting, strategy and
process improvement.
• POC works with internal recruiting team to recruit, screen,
interview and on-board team members.
• Team Lead manages team members on an hourly basis.
• POC manages and resolves any team or individual related
issues.
• Affirma provides employee-based incentives/rewards,
performs bi-annual Performance and Career building
Reviews and Annual Performance Reviews.
• Team leverages Internally-built custom tools for project
tracking and scorecard reporting.
• Quarterly morale-events for team members to maintain
retention rates, and high productivity levels.
Key Elements
8
Client
Team Members -
Tier 2
Team Members -
Tier 1
Affirma Client POC Team Lead
9. Recurring Reviews
A common question is what the overall BPO engagement looks like from a rhythm perspective. The following is the
typical structure Affirma has seen be successful in past engagements.
Status & Reporting
Event Participants Meeting Objective
Weekly Status Meeting
Client Primary POC, Affirma
Program Manager
• Review weeks KPIs
• General status updates
• Review any projected weekly activities
• Discuss any client or Affirma concerns
Monthly Business Review (MBR)
Client Primary POC
Affirma Program Manager
Affirma Engagement Manager
• Review prior month KPIs actuals
• Discuss any proposed team changes
• Discuss strategies for process improvement
• Discuss KPI targets
• Discuss concerns not resolved in weekly meeting
• Discuss any performance remediation plans (described
below)
Quarterly Business Review (QBR)
MBR Attendees plus
Affirma General Manager
Client Program Sponsor
• Review Quarter KPI actuals
• Approve any proposed target changes
• Review progress toward cost savings goals
• Discuss concerns not resolved in MBR
• Review and approve action items from Continuous
Improvement Committee
10. Continuous Improvement Plan
As part of every BPO engagement, Affirma creates a “Continuous Improvement Committee”. The committee includes
the Program Lead and 2 to 3 Subject Matter Experts from the team. This team will meet monthly and brainstorm
opportunities for process improvements. Promising ideas will be beta tested in small batches to determine
effectiveness. Those that pass the beta test will be presented to Clients for approval and then be implemented. The
ideas are then presented for approval to any necessary stakeholders/sponsors. The following flow diagram illustrates
this process:
Improvement Process
Individual
Contributor
Improvement
Committee
Client
11. Performance Monitoring Plan
Clearly adhering to service levels is the most critical success criteria for any Managed Service engagement. A clear
plan for monitoring performance is necessary. Affirma typically monitors performance on a daily, weekly, monthly and
quarterly basis. A scorecard is created for the client to review.
Team Performance
Frequency Description
Daily Affirma Program Manager will review team performance at the end of each day to see if there is any deviation
from plan. If there is a severe deviation, engagement manager and client manager will be notified and an ad-hoc
meeting will be scheduled for the following day.
Weekly Affirma Program Manager will meet with individual team members Monday morning to review prior week’s
performance. Any goals or remediation plans will be established. Affirma PM will also meet with Client PM for
weekly status review. Client will review prior week performance in a PowerPoint format exported from appropriate
systems and compiled by Affirma PM.
Monthly Affirma PM, Engagement Manager and Client PM will review months numbers. If any thresholds are negatively
crossed, a separate mitigation meeting will scheduled.
Quarterly Quarterly performance is reviewed in PowerPoint format. Any deviation from SLA will be discussed. Status of
remediation efforts will be reviewed as well as targets for improvement.
12. Knowledge Retention Documentation
The Affirma will team create the following documents and continually update on a regular basis. Knowledge base
documentation is always available to the client for review and feedback.
Continuity of Service
Document Description
Job Descriptions Roles in the project will change over time. Job descriptions will be maintained for all roles
in the project. This will assist whoever takes over the work in hiring appropriate team
members.
Knowledge Base A SharePoint knowledge base site is typically created in BPO engagements that contains
an FAQ, wiki, system diagrams, resource list, etc.
Process Diagrams For each task, a detailed process map is created and referenced from both the Knowledge
base and training manuals. This diagram should be well annotated and contain all the
“tribal knowledge” that frequently only exists informally.
Training Manuals A training manual per tool supported will be developed. This will include an FAQ,
resolution plans on each common issue links to the knowledge base.
Onboarding Plan A document will be written that outlines the training tasks necessary for team member
onboarding.
Exit Plan Detailed plan for transitioning workload to worldwide scale vendor (if applicable).
Resourcing Plan Plan that outlines the number of resources required, hours of work, peak capacity plan,
etc.
14. Solution Creation
Through pre-sales discovery, Affirma and the Client will
map out the major projects to be worked towards during
the contract term, identify the primary skill sets required
and determine the optimal monthly level of involvement.
Monthly Retainer
Team member’s availability is reserved in advance with a
monthly retainer to ensure availability and continuity of
team members. Clients may use Reserved Time for any of
the scope items listed on this page. These hours will be
billed against this reserved time until it is depleted. After
the retainer is depleted in a given month, hours are billed
on a Time & Materials basis per Affirma’s rate card. Affirma
can also provide individual estimates and statement’s of
work for work above the monthly retainer.
Support
Our support team will provide a central point of contact to
escalate issues for application and engineering support,
resulting in quicker resolution times and streamlined
service. We support enterprise environments with proven
teams. Every managed support model is tailored to meet
specific needs of the Client.
How It Works
Managed Services
Scope of Work - Development
• Team works towards project plan or prioritized
work items as designated by Client
• Team creates a back log of client needs and wants
to be carried out over time
• Ad-hoc customizations and enhancements
• Requirements gathering and planning for
upcoming projects and initiatives
• Training sessions and system documentation
• Further value-added recommendations when
monthly retainer allows
Scope of Work - Ongoing Support
• Recurring maintenance tasks approved by Client
• Quality Assurance team for any breaks & bugs
• Ticket and support request resolution
• SLA’s in place
• Solution Health Monitoring and Patching
15. Service Level Agreement
Affirma provides centralized outsourced service support to clients by adhering to a mutually agreed upon SLA.
This establishes the response expectations of the Affirma team and drive accountability. Each team is put
together with the optimal skill sets based on the primary service needed. We can also provide custom tailored
support outside of the standard SLA to meet your business needs.
Client Impact Definitions
Service Levels
15
Client Impact Response Time Availability
Critical 30 Minutes 24x7x365
High 2 Hours
10x5 [7:30 AM – 5:30 PM], Monday – Friday, excluding standard U.S.
holidays
Medium 4 Hours 10x5 [7:30 AM – 5:30 PM], Monday – Friday, excluding standard U.S.
holidaysNext Next Business Day
Contact
Email Dedicated address provided by Affirma
Phone Dedicated phone number provided by Affirma
Impact Description
Critical Users are experiencing a loss of functionality or service for critical systems and are not able to establish a workload
Large percentage of users or every department is affected
High Users are experiences a loss of functionality or service, but a workaround is established
Small percentage of users or subset of departments is affected
Medium Users are able to function with minimal impact to business operations
Next Add/modify user accounts
Non-urgent question for technical team
Development or QA environments
16. Application Development Team
Roles
Technical Roles
• Senior Principal Consultant
• Software Architect
• Development Lead
• Software Engineer (Senior, Mid, Junior)
• Offshore Software Engineer (Sr, Mid, Jr.)
• Quality Assurance Lead
• QA Tester
• Offshore QA Tester
Supporting Roles
• Technical Project Manager
• Senior Project Manager
• Business Analyst
• Industry Business Analyst
Technical Skills
Primary Competencies
• Custom Applications
• ASP .NET / MVC
• Java
• SharePoint
• Mobile, iOS, Android, Windows Phone
• Web Technologies (PHP, HTML5, CSS, Java Script,
CMS)
• Salesforce & Dynamics CRM
• SQL Server (SSRS, SSAS, etc)
• Tablaeu, Qlik
• Big Data, Hadoop, data lakes
• Data Warehousing, ETLs
Development Methodologies
• Agile/Srum
• Sprint based
• Waterfall
Here are the current roles and skill sets that Managed Service clients can choose from:
17. IT Infrastructure Team
Affirma Roles
Infrastructure Roles
• Infrastructure Consultant
• Senior Infrastructure Consultant
• Tier 1 – 3 Support Analyst
• Network Admin
• Systems Admin
Technical Skills
Primary Competencies
• Cloud Planning & Migrations
• Hybrid environments
• Office 365
• Windows Infrastructure & Virtualization
• Microsoft Exchange
• Active Directory
• System Center
• Skype for Business
• Amazon Web Services
• Mobile Device Management
• Windows Intune, Microsoft EMS
• Airwatch
• Jasper
• IT Help Desk
• Zen Desk
• JIRA
Here are the current roles and skill sets that Managed Service clients can choose from:
Partner Capabilities
Strategic Partner Channel
• Disaster Recovery Solutions
• Datacenter Services
• Cloud Hosting (Public, Private, Managed Hosting,
Bare metal)
• Cyber Security Consulting
• Hardware and Software licensing, Software Asset
Management
• Technology Learning & Training Services
*All of Affirma’s strategic partners have gone through a vetting process and have partner agreements in place. Any
engagement with a partner is subcontracted through Affirma to ensure quality of service.
18. Digital Marketing Agency
Affirma Roles
Agency Roles
• Marketing Expert
• Creative Lead
• Designer
• Senior Designer
• Usability/UX Designer
Creative Skill Sets
Primary Competencies
• User Experience Design
• Usability Testing & User Research
• Information Architecture & Tree Testing
• Wireframes
• Rapid Clickable Prototyping
• Visual/Graphic Design
• High fidelity compositions
• Web design
• Custom & Mobile app design
• BI Dashboard/Scorecard design
• Marketing Automation
• Email Design, Nurture Email, campaign
execution
• Content Creation
• Copywriting
• SEO / SEM Strategy and Execution
• Branding
• Social Media Marketing
• Motion Graphics
Here are the current roles and skill sets that Managed Service clients can choose from:
Partner Capabilities
Strategic Partner Channel
• 3D Animation
• Marketing Automation Platforms (Hubspot,
Marketo, Pardot)
• High end Marketing Strategy
20. Business Need
The Xbox Support team at Microsoft intakes
thousands of customer support requests per
day through multiple digital platforms. The
twitter account for Xbox Support needed a
team of support analysts to respond to and
resolve clients support requests. Affirma
familiarized themselves with the existing
process, put together a team of analysts and
made process recommendations to improve
overall response time.
Xbox Customer Support Team
What We Did
• Affirma took ownership of the Xbox Support twitter account, establishing an
agreed upon SLA with Microsoft.
• Xbox Support’s Twitter account set the Guinness world record as “Most
Responsive Brand” on social media with the help of Affirma’s managed
team.
• The Affirma XCS team manages and responds to over 3,000 customer
tweets a day.
• Twitter engagement increased drastically among Xbox live users, including
non-support social engagement.
• Affirma also made improvements to the public facing Xbox Support website
that is build on the SharePoint platform.
21. Business Need
The Cloud and Enterprise team at Microsoft
was overwhelmed with design requests from
internal stakeholders. They needed to identify
recurring creative deliverables to be outsourced
in order to focus on mission critical items.
Microsoft Outsourced Marketing
What We Did
• Affirma worked with the Microsoft team to create various marketing
materials as needed including webinars, power point presentations,
promotional signage and other design deliverables.
• As client satisfaction increased, Affirma gradually took ownership of multiple
recurring deliverables for the internal design team.
• Affirma’s team is now an integrated part of the Microsoft team, providing
value on a monthly basis across multiple related assets. The outsourced
team can scale up and scale down accordingly.
24. Business Need
Quatum was looking for general guidance on their
existing brand and positioning in the market. The
public facing sites and informational materials
including news, brochures and datasheets were the
main areas in need. There was also a large expo
coming up and Quantum wanted to optimize
customer engagement create custom branding and
focused engagement.
Quantum Branding
What We Did
• Affirma evaluated Quantum’s existing digital brand
presence and made recommendations to increase
attendee engagement at the NAB 2015 expo.
• We created custom branding and focused marketing
materials for the public facing website and a
promotional site for the expo. The expo website had
specific calls to action including a lead capture form.
• The Affirma team designed new brochures and
datasheets.
• The Quantum design team was able to focus on other
strategic initiatives with Affirma’s outsourced creative
design team.
28. Business Need
Microsoft significantly changed the incentives around how
Channel Partners are compensated. This caused significant
churn and confusion with partners which created significant
partner satisfaction issues. Getting this resolved was one of
Kevin Turner’s 5 main commits for FY13.
What We Did
Affirma was engaged to create and manage a support team
whose responsibility was to manage partner onboarding
and program incentives for several major incentive
programs (SIP, Online, etc…)
Outcome
The primary KPI was Issue Resolution in 72 Hours. When
Affirma started, this was at 17%. It is currently over 90%.
We are now striving to change that metric to Issue
Resolution in 24 hours.
Microsoft Ops Data Support Team
Reference Contact: Fred Jordan – GM of Channel Incentives
fredj@microsoft.com
29. Business Need
In FY13 – it was discovered that Microsoft Partners – who were
owed payment – were not getting paid on time, or at all in recent
years. The list included hundreds of thousands of Partners and
the overall experience and Partner satisfaction was continuing to
decline.
What We Did
Affirma built a team of Data and Support Analysts to ensure:
• Incentive payment calculations were completed accurately and
on time each month
• Payment amounts and distribution were compiled, validated
and released on time and accurately each month
• Partner addresses, forms and other information were up to
date and accurate to ensure Partners were getting paid on
time and accurately
Outcome
This team was a major success for the CI organization as it cleared
large amounts of partner payments increasing partner satisfaction
significantly.
Microsoft Online Execution Team
Reference Contact: Fred Jordan – GM of Channel Incentives
fredj@microsoft.com
30. Business Need
In FY13 – it was discovered that Microsoft Partners – who were
owed payment – were not getting paid on time, or at all in recent
years. The list included hundreds of thousands of Partners and
the overall experience and Partner satisfaction was continuing to
decline.
What We Did
Affirma built a team of Data and Support Analysts to ensure:
• Incentive payment calculations were completed accurately and
on time each month
• Payment amounts and distribution were compiled, validated
and released on time and accurately each month
• Partner addresses, forms and other information were up to
date and accurate to ensure Partners were getting paid on
time and accurately
Outcome
This team was a major success for the CI organization as it cleared
large amounts of partner payments increasing partner satisfaction
significantly.
Microsoft Online Execution Team
Reference Contact: Fred Jordan – GM of Channel Incentives
fredj@microsoft.com
31. Business Need
Microsoft was developing a tented cutting edge application that is
based on machine learning and natural language components
similar to Cortana. The client needed to spin up a managed team
to take on a large amount of repeatable task driven work with raw
data.
What We Did
Affirma built a team of Data and Support Analysts to execute on
data tagging and data processing activities. This team is elastic,
being able to scale up and scale down according to monthly
variance in work load.
This was a brand new initiative so Affirma brought in a team of
Business Analysts and Developers to create processes and custom
tools to streamline and automated the repeatable work processes.
Affirma documented these processes that are now used as
knowledge base and facilitate on-boarding of new team members
Outcome
Affirma was able to spin up a team within a month and execute on
monthly deliverables. We are continuing to manage and refine this
process.
Machine Learning Team
33. Business Need
Snap-on is a leading global developer, manufacturer and
marketer of tool and equipment solutions for professional tool
users. Snap-on has more than 22,000 products, operates in more
than 130 countries and employs approximately 11,000 people
worldwide. Snap-on also has a franchise network of more than
4,200 franchises. After working unsuccessfully with a separate
vendor on their collaboration platform, Snap-on engaged with
Affirma. It became apparent, they were not receiving a
consultative approach to the platform as well as ongoing
oversight and support.
What We Did
Affirma evaluated their existing SharePoint Environment and
delivered findings and recommendations. We proposed an
ongoing support engagement model that better met their long
term goals and strategy around collaboration.
The Result
We delivered a managed collaboration platform meeting core
business requirements.
Overseeing their environment ongoing allows them to focus on
their business while ensuring their business critical collaboration
platform is running and meeting the business needs.
Snap-On Application Services
34. www.affirma.com
Business Need
Ossur Americas, a global leader in orthopedics, had a
critical medical billing application that was failing for
key customers. The current engaged team could not
solve the complex business problems and there was
no continuity for how to support and maintain the
application going forward.
What We Did
We rebuilt the failing medical billing application that
was critical to the business. We evaluated their most
critical business problems, bringing in expertise in
Business, Finance, and Technology to reconcile
complex billing algorithms. We assessed the overall
architecture and provided findings and
recommendations to stabilize the system. We also
provided a comprehensive plan for maintaining the
application going forward.
Results
We delivered an enterprise scale, market viable
medical billing system that is exceeding customer
expectations. The system is stable and maintained,
monitored and improved by our team.
Ossur Application Services
35. Business Need
Advantage WayPoint, a national food service sales and marketing
agency, came to Affirma with a request to transfer their business
function web portal to a mobile application. The app needed to include
their large database of information for distributors, operators, and sales
associates and adapt the processes into Android and iOS formatting to
empower the sales staff and drive business decisions with the
information they provide. We took their existing enterprise customer
relationship management program and created a mobile version that
went above and beyond the current web functionalities.
What We Did
Built an application that runs natively on Android and iOS platforms to
give both user types the unique interactive experience they expect from
their phone interface. Using Xamarin, we were able to find synergies
between the two platforms and create two separate experiences with
similar coding, optimizing resources and minimizing time spent.
Created a feature called Sample Express that allows sales associates to
order samples for their clients on the fly.
Enabled two unique barcode scanners that access Advantage
WayPoint’s large database, which contains hundreds of thousands of
products and gives a user full image and information, and can run a
search on competitors’ products as an associate comes across them in
the field, comparing them to the database and giving information for
further assessment.
Affirma ensured a successful deployment of the application and
Advantage WayPoint is very happy with the results. The project ended
under budget and the application is fully launched and currently in use.
AWP Outsourced Dev Team
36. Business Need
Stonehenge Capital deployed Office 365 and
needed a 24/7 IT support solution for all of
their users.
What We Did
• Affirma set up a 24/7 Help Desk Support
engagement to meet all of Stonehenge’s
needs.
• All IT tickets are handled via phone, email
and IM chat.
• Provided a 3 Tier support team, including
Tier 1 Support Technicians, Tier 2 Support
Engineers and Tier 3 Office 365 Architects.
Stonehenge Capital 24/7 Support
38. Advantage Waypoint
“What started as a “we need help now” has turned into a continuing
relationship with Advantage Waypoint and Affirma.” “Working with a great
partner such as Affirma has allowed us to be a leader in our industry.”
Harry Folloder | CIO
Client Testimonials
Spectralux Avionics
”I think it would be unrealistic for me to expect this level of customer
service from everybody because I’ve been in IT for many years and
Affirma’s very unique in that regard.”
Gordon Sun | IT Director
Advanced Integration Technology
”Affirma allowed me to work with them to come up with the exact solution that
we needed. It was very evident after interviewing other software companies
that Affirma was the one that had the most creative solution in mind.”
Noah Anderson | PM/Mechanical Engineer
39. Microsoft
Good afternoon, my name is Chris Bacich and I am a
Microsoft employee based out of Bellevue Washington.
I personally manage and work with Affirma Consulting.
If there is anything I can answer for you regarding
Affirma’s skills, competencies, or their company, please
let me know. Affirma Consulting has been a trusted
business partner with Microsoft for several years. I
have been with Microsoft for 11+ years and working in
this market for 7+ years.
I can personally vouch for the quality of their work
since I have seen them positively impact our largest
and most strategic customers. From a Business
Intelligence, SharePoint and Application Development
perspective, they are as good as I have worked with
across the entire Northwest (which includes WA, OR,
ID, AK and northern CA).
Thank you,
Chris Bacich | Partner Account Manager
Northwest SMS&P | Microsoft Corporation
Video Password: Affirm@12
Microsoft Endorsement