Datawatch Corporation Support Portal

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Datawatch is launching a new customer support portal that will improve the management of support tickets, enhance communications, feature a newly designed knowledge base, provide improved access to releases and patches, notify customers of latest news, survey customer satisfaction, suggest knowledge base articles when creating tickets, offer mobile access, track SLA compliance, and be located at a dedicated website at https://support.Datawatch.com.

Software

NEW CUSTOMER SUPPORT SITE
Changing the way we support our customers!

• Jon Pilkington – Chief Product Officer
• Bob Reed – Sr. Director Quality and Support
• Ripan Barot – Manager, Global Customer Support
Introduction

Where are we located?
• US EAST (Bedford, MA)
• Manila, Philippines
• New Delhi, India

• Management of tickets and overall workflow easier
• Enhanced communications
• Newly designed Knowledge Base Center
• Improved access to release and patch downloads
• Latest News – Follow us and receive notifications on news
• Customer Satisfaction Surveys – How are we doing?
• KB Articles suggestions while creating ticket
• Mobile website access
• SLA compliance engine
• Dedicated website: https://support.Datawatch.com
What’s new in Datawatch Customer
Support Portal?

• Simply register on http://www.datawatch.com/support/
Don’t have an Account?

1. Login to https://support.datawatch.com
2. At the top right corner click on “Submit a request” link
How to Submit a Support request

• Now users will be prompted with suggested articles while creating
ticket. One more step towards self-service model.
KB Article Suggestions

• Login to support.datawatch.com
• At the top right corner click on “My activities” link
Manage your Cases

• Now users can receive latest updates on the product release by
simply following the Latest News section
Follow Latest News section

• Monday January 18th 2016 8:00 am EST
• Please don’t forget to register at http://www.Datawatch.com/support
• Your feedback matters
• Please feel free to reach out to us anytime at
• Bob Reed: bob_reed@Datawatch.com
• Ripan Barot: ripan_barot@Datawatch.com
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Datawatch Corporation Support Portal

1. NEW CUSTOMER SUPPORT SITE Changing the way we support our customers!

2. • Jon Pilkington – Chief Product Officer • Bob Reed – Sr. Director Quality and Support • Ripan Barot – Manager, Global Customer Support Introduction

3. Where are we located? • US EAST (Bedford, MA) • Manila, Philippines • New Delhi, India

4. • Management of tickets and overall workflow easier • Enhanced communications • Newly designed Knowledge Base Center • Improved access to release and patch downloads • Latest News – Follow us and receive notifications on news • Customer Satisfaction Surveys – How are we doing? • KB Articles suggestions while creating ticket • Mobile website access • SLA compliance engine • Dedicated website: https://support.Datawatch.com What’s new in Datawatch Customer Support Portal?

5. • Simply register on http://www.datawatch.com/support/ Don’t have an Account?

6. 1. Login to https://support.datawatch.com 2. At the top right corner click on “Submit a request” link How to Submit a Support request

7. • Now users will be prompted with suggested articles while creating ticket. One more step towards self-service model. KB Article Suggestions

8. • Login to support.datawatch.com • At the top right corner click on “My activities” link Manage your Cases

9. Knowledge Base Center

10. • Now users can receive latest updates on the product release by simply following the Latest News section Follow Latest News section

11. Mobile Site

12. • Monday January 18th 2016 8:00 am EST • Please don’t forget to register at http://www.Datawatch.com/support • Your feedback matters • Please feel free to reach out to us anytime at • Bob Reed: bob_reed@Datawatch.com • Ripan Barot: ripan_barot@Datawatch.com Go-Live

13. Questions?

14. Thank You!

Datawatch Corporation Support Portal

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