Datamax customers gave the company an average score of 9.7 out of 10 for customer satisfaction in 2015 according to a Net Promoter Score survey. The company's actual Net Promoter Score for 2015 was 92.1. Datamax aims to provide comprehensive technology solutions and services to empower customers and enable them to focus on managing their business rather than technology.

1. When asked, “how likely would they
recommend Datamax to a friend or
colleague,” our customers gave us an
average score of 9.7 for 2015.
9.7
Scale: 1-10 (10 being the highest)
Source: Net Promoter Score® System.
Actual Net Promoter Score: 92.1 for 2015.
Datamax—COVER TO COVER.
At Datamax, we cover a whole lot of ground
when we exclaim, “We’ve got you covered!”
As a premier business technology provider
for 60 years, we believe we’ve covered
all the bases in our pursuit to offer the
very best empowering technology
solutions and services. The kind of
empowermentthatwillenableyou
withincreased freedom to focus
on your forte—managing your
business, not your technology.
Count on Datamax
to maximize the
technology that
matters.
datamaxtexas.com

2. CHOOSEYOURPARTNER.
Priortoembarkingonyournexttechnologyinitiative,considerpickingapartnerasSTEP
ONE.Byseekingandestablishingcollaborativepartnershipsfirst,webelievecompanies
caninnovatemorequicklyandevenanticipatesolutionstotechnologyproblemsthatmay
notyetexist.Thefollowingarefourthingsworthlookingforfromyournextpartnership:
A RELEVANT Approach.
Aswithourtagline,partneringbeginswitharelevantapproach.It’s
considerate,withalaser-focusonthecustomerandthe“business-specific”
needstheyconvey—neverpresumptive.It’sconsultativeandusefulinthe
discoveryanddefinitionofkeyrequirements.It’scollaborativeinthepur-
suitofsolutionsthattrulymattertocustomers—neverjustaquickquote.
A Robust TECHNOLOGY Portfolio.
It’scomprehensiveandcoversthewidestarrayoftechnologysolutions
andservices—notjustcopiers.It’scoordinatedandempowerscustomers
withmorefreedomtofocusontheirbusiness—nottheirtechnology.It’s
best-in-classandreflectsproven,long-standingtechnologyhardwareand
softwarealliances—not“flavorofthemonth”inventory-drivenproposals.
A RAVING Fan Base.
Amost-valuedpartnerisconsumedwithcreatingravingfans—notjust
customers.They’reconsciousthatfanbasesarefragileandtrustmustbe
earnedeachandeveryday—waybeyondthetransaction.Theireffortsare
confirmedthroughtheircustomerswhoenthusiasticallyandconsistently
recommendtheirpartnerexperiencestofriendsorcolleagues.
A Responsibility For RESULTS.
Amost-valuedpartnerisresponsibleforresults.Theyarecreativein
demonstratinghowtoincreaseoperationalefficiencies—helpingmake
everybudgetdollarcount.Theyarecapableofbuildingandorchestrating
solutionsthatproducemeasurablebusinessvalue.Theyarecommitted
toaccountabilityfortheirrecommendationsandperformance—providing
meaningful,quantitativeevaluationmetricsthroughouttheengagement.
Four things to look for
in a technology partner.
MAXCARE MANAGED SUPPORT.
Datamax can support your entire technology
infrastructure, from IT to MFPs. Our proven
experience and people are the foundation that
undergirds a technology-enabled business—
supporting the needs of today and the growth of
tomorrow.
Please ask about the industry’s most comprehensive
portfolio of managed support services—we proudly
call MaxCare™. CHOOSE DATAMAX. We’ve got you covered!

3. Office
Technology
CREATING AND DISTRIBUTING IMPACTFUL BUSINESS
COMMUNICATIONS DEPENDS ON WORKFLOW—THAT WORKS.
 Produce faster, more affordable high-quality color output
 Streamline tasks with powerful MFP integration
 Leverage secure mobile printing capabilities
 Utilize time-saving document and job workflow automation
 Manage costs with integrated cost accounting
 All of the above... We’ve got communications covered!
IMAGECARE MANAGED SUPPORT.
Responsivelyensuringcustomerproductivity
throughoutthetechnologylifecycleisfundamentalfor
success. That’swhywebackallofourofficetechnology
solutionswithImageCare,anindustry-defining,
formalserviceandsupportagreementthatguarantees
superiorperformanceandtotalsatisfaction—allin
writing.It’salsowhyweprovideIT-levelresources
thatarereadilyavailabletoaddressvirtuallyany
connectivityissueassociatedwithyourdevice.From
responsetoresolution,relyonDatamaxforresults.
CREATEYOURCOMMUNICATIONS.
If your communications
were more impactful and
distributed efficiently,
how many more new
customers could you
attract—or retain?

4. Network
Management
CONTROLYOURIT.
CARING FOR IT INFRASTRUCTURE. WITH DATAMAX
TECHCARE—CONSIDER “IT” DONE.
 Expect longer-term infrastructure stability and security
 Experience more responsive, team-based issue resolution
 Insulate from IT staff over-reliance or turnover
 Ensure optimization of system and asset performance
 Refocus on other strategic IT initiatives
 All of the above... We’ve got IT covered!
TECHCARE® MANAGED SUPPORT.
TechCareisacomprehensiveManagedNetwork
Services(MNS)offeringthatprovidestop-tier
expertiseandguidanceforattainingITinfrastructure
reliabilityaswellasITexpensepredictability.With
DatamaxMNSengagements,ourcertifiednetwork
consultantstakealong-termviewofnetwork
operations,fine-tuneserverperformancetooptimize
systemfunctionalityandrespondtoandresolveend-
userworkstationissueslikenoother.Consider“IT”
done...ConsiderDatamax.
How much more could
you focus on driving
your business if your
IT infrastructure was
better tuned and
under control?

5. Print
Management
CONTAINYOUROUTPUT.
FROM PRINTERS TO THE PROCESSES BEHIND THE PRINT—
WE’VE GOT PRINT COVERED AND CONTROLLED.
 Identify organizational-wide print expenditures
 Contain print costs and printer acquisitions
 Control print-related processes
 Free up valuable IT resources and time
 Reclaim more bottom line—and few more trees
 All of the above... We’ve got print covered!
PRINTCARE MANAGED SUPPORT.
ADatamaxManagedPrintServices(MPS)engagement
willhelpuncoverandilluminaterelevantprint
metrics,produceintelligentprintstrategies,and—
mostimportantly—resultinabottom-lineimpact
worthravingabout.
Ifyou’dliketodiscovertheeconomicsofyourcurrent
printingpracticesandhowmuchyourcompanycould
besaving,getcontrolandenrollwithPrintCare.One
contract.Oneinvoice.Onepartner—Datamax.
How much money could
you save if your print
output was contained
and print assets were
optimized?

6. Document
Management
CONSOLIDATEYOURCONTENT.
DATAMAX DOCUMENT MANAGEMENT ENGAGEMENTS ARE
WELL DOCUMENTED—AND WELL DELIVERED.
 Input and access information instantly from anywhere
 Streamline critical work processes
 Increase administrative productivity
 Collaborate more effectively
 Make better-informed decisions
 All of the above... We’ve got content covered!
DOCCARE MANAGED SUPPORT.
A Datamax DocCare Document Management engage-
ment can help you deal with the rapidly increasing
burden of consolidating and organizing your doc-
uments, content and workflows. We can assist with
automation, workflow and archival strategies to help
maximize productivity while reducing paper-related
expenses and storage costs. Our solutions also sup-
port the secure transfer of data and help companies
comply with the legal obligations and governmental
regulations permeating business today.
How much time could
you save if your entire
content was organized
and related workflows
better streamlined?

7. COUNTONRESULTS.
Seven ways we’ll ensure
your return on technology.
ACHIEVINGAHIGHRETURNONTECHNOLOGYINVESTMENT
REQUIRESAPARTNERWHOSEESBEYONDTHETRANSACTION.
So, if you are looking for more out of your next technology engagement, here is a
quick count of what you can expect from Datamax.
EXPERIENCE.
Count on us to enthusiastically and actively engage you with the
entirety of experience (60+ years) and know-how we’ve acquired over
time. Count on us to continue to exhaustively canvass the technology
landscape to offer you best-in-class solutions and services.
TRAINING.
Count on discernible investments in the very best training, certifica-
tions and resources designed to ensure our employees are equipped to
help you fully succeed with technology. Count on our employees to be
subject-matter experts—NOT simple-minded representatives.
COLLABORATION.
Count on a holistic discovery approach, where the identification and
assessment of your needs and the development of recommendations
are fundamentally in alignment with your core business objectives.
Count on our expertise and reputation for maximizing technology
budgets and technology-driven productivity in the process.
CONTINUITY.
Count on us to actively share best practices, thinking, and technology
to ensure a level of operational continuity that protects and secures
your business and business processes. In a pinch, count on Datamax
to step up and step in.
RESPONSIVENESS.
Count on us to be responsive and focused—NOT frustratingly preoccu-
pied with our next sale. Count on us to back up our performance with
quantitative analytics that are easy to understand and meaningful to
you.
RESOLUTION.
Count on us to be upfront, proactive and responsible for reporting all
the details of any incident, situation, or challenge (or success) with
your technology. Count on our commitment to resolving ANY issue—
on the very first call.
SUPPORT.
Countonustooverlayyourentiretechnologyinfrastructure,fromITto
MFPs,withthemostcomprehensiveandcoordinatedportfolioofman-
agedsupportservicesandin-houseleasingprograms.Andintheend,
countonustoguaranteetotalsatisfaction—farbeyondthetransaction.
COUNT ON DATAMAX.
DATAMAX LEASING DIVISION
CARING FOR THE TECHNOLOGY
LIFE CYCLE SINCE 1975.
At Datamax, accountability means “we will
care for your technology throughout the term
of the lease.” How can you be sure? Well,
the same company that you develop and
acquire your technology solution from is
the same company that services and cares
for it. Since that’s the same company that
holds your lease and to whom payments
are made, accountability empowers the
business relationship and ensures results
worth raving about.

8. ©2016 Datamax, Inc. (v020116.TX)
Datamax Little Rock
7400KanisRoad
LittleRock,AR72204
Main:501.603.3000
TollFree:800.482.5772
Datamax Hot Springs
317ThirdStreet
HotSprings,AR71913
Main:501.624.4496
TollFree:800.364.4255
Datamax Texas
800FreeportParkway,Ste.400
Coppell,TX75019
Main:972.432.2300
TollFree:800.633.1526
datamaxarkansas.com
datamaxtexas.com