1. Prepared by Aon Risk Solutions
Aon South Africa, Commercial Products
Solutions
SABOA Conference – March 2015

2. Aon Risk Solutions 2
About Aon

3. Aon Risk Solutions 3
Aon Beauty in Numbers
#1 Rated risk services broker, reinsurance intermediary, and human resource consulting and
outsourcing provider
66,000 Number of Aon colleagues around the world (1,500 in S.A.)
500 Number of global offices (17 Offices in S.A.)
120 Number of countries
$11,8B Total revenue generated by Aon in 2013
 There is a 1 in 2 chance that your mobile phone was produced by an Aon client
 Aon clients are responsible for designing and manufacturing 70% of the world’s 20 best-selling pharmaceutical
products
 Aon placed film insurance for five of the Oscar winners at the annual Academy Awards. In total Aon placed
insurance for 16 of the 26 Academy Award-nominated films
 Aon has the largest share of the worldwide space insurance market
 One in every 2 bananas in the world is shipped by a company insured through Aon
 Seven of the world’s top 10 airlines are Aon clients

4. Aon Risk Solutions 4
Awards & Recognition
 South Africa
– Aon received the Best Global Insurance Broker in Africa award for 2013 from Global Finance Magazine.
– Aon Western Cape, South Africa received the 2013 Lion Award at the AIG BIG 7 awards on 28 November
2013.
– Aon Western Cape South Africa received the Top Broker Award 2013 in the National Broker Category on
30 September 2013 at the Mutual & Federal’s Broker Conference/Awards function.
– Aon Bloemfontein South Africa received the Gold Broker Award from Mutual and Federal for the Top
Broker 2013 – Central Region on 12 September 2013.
– Aon Pretoria South Africa received the Mutual & Federal Top Broker Award 2013 in the Northern Region,
National Broker Category (Bronze Broker Award).

5. Aon Risk Solutions 5
Aon South Africa

6. Aon Risk Solutions 6
Aon South Africa
Client Profile
 Large multi-national groups
 Large national groups
 Medium – large organisations
 State owned enterprises
 Small organisations
 Individuals

7. Aon Risk Solutions 7
Major Clients
2010 FIFA World Cup
Ford Motor Company
Amalgamated Beverage Industries
AfgriCommerzbank
Anglo American
AfriSam
ArcelorMittal
Astrapak Limited
Aveng Group
Avroy Shlain
Cosmetics
Kiwi
Danone Clover
Canon
FFS Refineries
Bridgestone South Africa
Coca-Cola
Dorbyl
Edcon
EDS
Old Mutual
Heineken
Huhtamaki
ICASA
Independent Newspapers
JD Group
Joy Mining
Kimberly-Clark
Kraft
Kumba Iron Ore
Lafarge Microsoft
Clientele Life
Growthpoint
Netcare
P & H Minepro
P & O Nedlloyd
Pentair
Pepsico Waco
AVI
SABMiller
SAP
UTi
Siemens
Southey Holdings
Standard Chartered
Steinhoff TCTA
Telkom
Goldman Sachs
Goldman Sachs
Greif
Bosal
Travelex
Transnet
Pfizer
Lear Corporation
LG Electronics
Philips
Maersk
BMW
Mercedes Benz
RBS
Life Healthcare
Fidelity
Rare Energy
Restonic
RCI
Reckitt Benckiser
Unisys
Gold Reef
Bidvest
Barclays
Barloworld
McDonalds
York Timbers
Transpaco
Mondi
Transaction Capital
Investec Bank
WBHO
Datatec Limited
Sasol Limited
Foschini
Sentula Mining Limited
Delta EMD
Tsogo Sun Group
Argent Industrial Limited
AFGRI Limited
Eqstra Holdings Limited
Komatsu Southern Africa
Hulamin Limited
Tongaat Hulett Limited
Golden Era Group
Blue Financial Services Limited
Alert Steel Holdings Limited
CMT International Trading
South Ocean Holdings Limited

8. Aon Risk Solutions 8
State of the Insurance Market
South Africa
It is our policy to place your business only with reputable and creditworthy Insurers. We do not accept
responsibility for, or guarantee, the future solvency of Insurers or their ability to pay claims.
Load Shedding
 With the re-introduction of load shedding by Eskom, a number of claims have occurred due to surges to
electronic equipment
 The impact of load shedding has caused vehicle accidents, and thefts in office parks as alarms linked to armed
response, electronic gates, electric locks and garage doors were not operational,
 Fires have also resulted as a consequence of the load shedding
 Consumers and businesses are looking for alternatives to address the issue of electricity supply.
 Insurers have called for consumers to install surge protection as load shedding causes surges which causes
gate motors, garage doors and electronic equipment to be damaged.
Weather / Climate
 SA continued to experience severe storms in 2014
 56% more claims were reported in March 2014 than in March 2013
 Insurers are considering increased excesses for weather related claims
Natural Disasters
 SA experienced an earthquake in Orkney in August 2014, measuring 5.5 on the Richter scale. It is the largest
earthquake experienced in SA since the Tulbagh earthquake in 1969. Aftershocks continued for a few days
thereafter.

9. Aon Risk Solutions 9
State of the Insurance Market
New Legislation
 Treating Customers Fairly (TCF) was introduced in 2014, and is aimed at ensuring that customers are treated
fairly.
 TCF deals with the entire customer experience and, as it is the overarching legislation which governs Financial
Services Providers it is closely aligned with principles already embedded in the Financial and Intermediary
Services Act.
 Some parts of the Protection of Personal Information (POPI) Act became effective from 11 April 2014
Liability
Cyber Liability
 The cyber attacks in 2014 – a film producing company, and hospitals, raised alarm bells in the sector
 It is predicted that cyber attacks will increase in frequency in 2015
 Hackers are using more advanced techniques to infiltrate networks
 It is predicted that hackers may force victims to pay “ransoms” to get their data back after their systems are
locked down
 The Retail sector may also see an increase in attempts to hack their systems

10. Aon Risk Solutions 10
State of the Insurance Market
General Liability
 The sector continued to see an increase in claims
 Disclaimer notices - these have become less effective over the past few years. This is due to the fact that the
majority of disclaimer agreements have the effect of restricting a consumer’s right to seek judicial recourse or
are inconsistent with the provisions of the Consumer Protection Act.
 A carefully worded disclaimer may still serve as a buffer against liability claims
SASRIA / Political Unrest
 Strike action continued in the mining sector in 2014 which saw some mines not operating for 6 months
 SASRIA Claims information:-
 Claims frequency decreased in 2014 to 18.3, compared to 52.6% in 2013
 Service delivery protests are becoming more violent and moving away from townships to metropolitan
areas

11. Aon Risk Solutions 11
State of the Insurance Market
Motor
 Cost of repairs to vehicles continue to increase.
 Insurers are looking to “price comparison websites” (PCW) to check on parts being used in repairs to try and
manage the cost of vehicle repairs
 Hail, 5cm in size, was experienced in Gauteng in March 2014, causing unprecedented vehicle write offs

12. Aon Risk Solutions 12
Aon – Exclusive Passenger Transport Scheme

13. Aon Risk Solutions 13
Unique Benefits (Highlights of the New Enhanced benefits introduces in Oct 2014)
Personal Accident
 Driver, Spouse and Immediate Family
 Driver: Death – R100,000/Spouse and Immediate family – R10,000
 Driver: Permanent Disability – R100,000 (Driver)
 Temporary Total Disability:
 100% of weekly earnings up to 52 weeks (Driver) – (One week deductible)
 Bereavement (Additional Death Benefit):
 R6,000 (All)
 HIV – Assist including ARV’s – Actual Costs – Limit R100,000
 Hire of Temporary Driver – Up to max salary of R4,000 per week
 Passengers
 Death: R35,000 (Children limited to Max amount payable in terms of legislation).
 Permanent Dis.: R35,000 (Percentage as specified)
 Temp. Total Dis.: 75% of weekly earnings up to 52 weeks (2 week deductible)
 Medical Expenses: R50,000 (R500 excess).
 Basis of cover: 24 hours, 7 days a week
 * Should payment in event of death of a passenger not be made within 48 hours – Insurers will pay an additional 10%.

14. Aon Risk Solutions 14
Unique Benefits
Crisis Accident and Disaster Management Plan
 Medical Emergency Evacuation Services, following an accident to a bus.
 Evacuation using rapid response vehicles, ambulances and helicopters
all equipped with advanced Life Support equipment. – Limit R250,000 per event
 Guaranteed Hospital admission up to R10,000 for passengers.
 Legal Assistance helpline
 Bereavement Lines
 Disaster management – Emergency Call centre will co ordinate and
 manage the logistics of the disaster.
 Roadside Assistant:
Flat tyres – R1,250;
Battery start/Replace – R1,250;
Keys locked in vehicle – R1,250,
per incident.

15. Aon Risk Solutions 15
Unique Benefits
RoadCover Assistance (R.A.F)
 With Isithuthi RoadCover benefit, your claim with the RAF is managed on your behalf from start to finish, at
no cost to you.
 The benefit provides for a dedicated legal practitioner to formulate your RAF claim, manage the entire claim
process from start to finish and effectively halve the turnaround time.
 You receive 100% of the RAF pay out under RoadCover, as there are no charges or additional fees.

16. Aon Risk Solutions 16
Unique Benefits
Additional Extensions Applicable to Motor Fleet
 Mechanical breakdown Towing - Limit: R20,000
 Wreckage Removal - Limit: R35,000
 Fire Extinguishing Charges - Limit: R30,000
 Loss of Keys - Limit: R20,000
 Emergency Repairs - Limit: R15,000
 Cross Border Accident Towing- Limit: R50,000
 Car Hire - Limit: R200 per day/30 days – Private cars automatic

17. Aon Risk Solutions 17
Fact Sheet
 Aon has been the Preferred Supplier of Insurance to SABOA and its members for more than 16 years
 The existing underwriter (SHA) on behalf of Santam has underwritten the scheme since 2002.
 50% of SABOA members are insured with Aon
 1 in every 5 buses in the formal bus Public Transport are insured with Aon
 Since 2002 almost R250 million has been paid out in claims
 We insure your vehicle for Retail or Agreed value (subjected to Independent Valuators report)
 In the past 5 years there has only been one general premium increase.
 Access to a 24/7/365 Claims call centre – You can also track your claims in real time on a web-based system.
 Repairs are authorised within 24/48 hours (Provided all documentation is received)
 Highest minimum level of passenger/third party liability limit is R100 million/R50 million respectively

18. Aon Risk Solutions 18
Final Advice
Obtaining a New Quote:-
 Make sure you are dealing with a Professional Broker who is FAIS Accredited and Licensed to give advice and
guidance
 Ensure that your broker does a thorough Needs Analysis to ensure that cover is tailored to your specific
requirements.
Conclusion
 Our commitment as Aon to its clients is to make sure you always have the right cover for your specific needs,
at the right price, backed with years of expertise and a deep understanding of your industry.

19. Aon Risk Solutions 19
THANK YOU

20. Aon Risk Solutions 20
Contact
Aon South Africa (Pty) Ltd
The Place, 1 Sandton Drive, Sandhurst, 2196
P O Box 1874, Parklands, 2121
Tel: +27 11 944 7000
Fax: +27 11 944 8010
www.aon.co.za
Aon South Africa (Pty) Ltd is an Authorised Financial Services Provider. FSP #20555.