Data Consult Cloud Services - Survey Results

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Data Consult conducted a survey during October 2014 in order to evaluate the perception of Lebanese IT professionals towards their Service Providers (ISPs, DSPs and Mobile Operators) and along, evaluated the market for Cloud Services. The survey was sent to 3,459 IT business professionals in all industries: Retail, Hospitality, Banking, Insurance, Media, Education, Services... Details at: http://blog.dcgroup.com

Technology

Results
Cloud Services Survey - October 2014

Survey Results
● Overview
● Service Providers
○ Features
○ End-User Perspective
● Cloud:
○ Global vs Local
○ Opportunities/Threats
○ Market Study

© Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission
Overview
● Survey distributed by email to 3,459 IT
business professionals.
● Industry range: Hospitality, Banking,
Insurance, Media, Education,
Retail, Service Provider…
● Survey spanned from the 2nd
to the 31st of October, 2014.
● Social Media coverage:
LinkedIn and Twitter
● Prize draw for a
random winner
Cloud Services Survey
Results
#DCSP14

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Data Consult Cloud Services - Survey Results

1. Results Cloud Services Survey - October 2014

2. Survey Results ● Overview ● Service Providers ○ Features ○ End-User Perspective ● Cloud: ○ Global vs Local ○ Opportunities/Threats ○ Market Study

3. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission Overview ● Survey distributed by email to 3,459 IT business professionals. ● Industry range: Hospitality, Banking, Insurance, Media, Education, Retail, Service Provider… ● Survey spanned from the 2nd to the 31st of October, 2014. ● Social Media coverage: LinkedIn and Twitter ● Prize draw for a random winner Cloud Services Survey Results #DCSP14

4. Service Providers

5. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission Features you look for in a Service Provider Network Availability 92% Connection Speed 86% Reliable Technical Support 68% Competitive Pricing 66% Cloud/Value-Added Services 55% Personal Privacy 25% Innovative Packages 17% Cloud Services Survey Results #DCSP14

6. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission Service Providers Cloud Services Survey Results #DCSP14 93%satisfied with current network coverage think connection speed is not outstanding 91%

7. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission Service Providers Cloud Services Survey Results #DCSP14 43%find technical support reliable regard pricing as non-competitive 69%

8. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission Service Providers Cloud Services Survey Results #DCSP14 85%confirm not enough effort in creativity believe value-added/cloud service are below average 55%

9. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission Service Providers Cloud Services Survey Results #DCSP14 27%consider switching to another provider

10. CLOUD SERVICES

11. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission Cloud Services: Global Cloud Services Survey Results #DCSP14 only14%are definite to go for global providers for their cloud services

12. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission Cloud Services: Local Cloud Services Survey Results #DCSP14 81%do consider going to their local Service Provider for their cloud services

13. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission Cloud Services: Opportunities Backup as a Service Antivirus as a Service? Disaster Recovery as a Service Security Information and Event Management as a Service Video Conferencing as a Service Virtual Private Network as a Service Cloud Services Survey Results #DCSP14

14. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission Cloud Services: Opportunities 16% 13% 12% 11%10% 9% 8% 7% 6% 10% Back-up 16% Disaster Recovery 13% Infrastructure 12% Video Conferencing 11% Security Information and Event Management 10% Virtual Private Network 9% Platform 8% Antivirus 7% Video Surveillance 6% Other 10% Cloud Services Survey Results #DCSP14

15. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission Cloud Services: Threats Cloud Services Survey Results #DCSP14

16. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission Cloud Services: Market Insights WHY NOT? 75% of answers revolve around: *Security Issues *Network Reliability *Bandwidth Constraints *High Cost Cloud Services Survey Results #DCSP14 59%NOT currently subscribed to global cloud services

17. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission Cloud Services: Market Value They are on doing paying Google Windows Amazon Rackspace SAP Oracle SoftLayer (IBM) Dropbox SalesForce Web Hosting Email Servers Storage Backup CRM, ERP Disaster Recovery Hosted In-house Applications 8 Million $ per year Cloud Services Survey Results #DCSP14 41%currently subscribed to cloud services from global providers

18. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission Cloud Services: Market Turnaround If they were offered: * Guaranteed Local Bandwidth * Localized Customer Support * Service Enablement * Secure Connection *Data Center in Leb. Cloud Services Survey Results #DCSP14 52%say they would switch to a local provider

19. Thank You

Data Consult Cloud Services - Survey Results

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