Dann Hile has over 10 years of experience as a registered nurse and medical assistant providing care to patients across various medical specialties. She has a Bachelor's degree in Nursing and is licensed to practice nursing in Massachusetts. Currently, she works as a Care Manager Nurse at Neponset Health Center, where her responsibilities include performing nursing assessments, coordinating patient care, assisting providers during clinical sessions, documenting patient information, and providing patient education. Prior to this, she held roles as a Medical Assistant and Marketing Liaison at the same health center.

1. D A N N H I L E
6 BARNA ROAD. DORCHESTER, MA 02124
PHONE: 617-257-3132  EMAIL: DANNHILE@GMAIL.COM
SKILLS
 Resourceful and motivated with professional experience in delivering quality care to patients in various medical specialties from
preventive to urgent care settings
 Strong organization skill with ability to set priorities and multi-task while coordinating time sufficiently
 Strong language skill with ability to communicate effectively in both English and Vietnamese to achieve optimal patient outcome
 Proven ability to collaboratively work in a team following Patient-Centered Medical Home model, in addition to swift critical thinking
during emergency situations
EDUCATION & CERTIFICATIONS
Bachelor of Science in Nursing – graduate of the Connell School of Nursing at Boston College in Massachusetts 2004 - 2008
Registered Nurse – licensure to practice professional nursing in the state ofMassachusetts 2012
PROFESSIONAL EXPERIENCE
Care Manager Nurse Jul 2012 – Present
Neponset Health Center, Dorchester, MA
 Performed excellent nursing assessment and age-appropriatenursing care to all patients from pediatrics to geriatrics
 Rotated nursing roles accordingly as a care managernurse, floornurse, and access nurseto optimizenursing functions during staffing
shortagewhileensuring efficient patient flow during clinical sessions
 Supported Patient-Centered Medical Homepractice by working closely with patients, providers, medical-hometeam, outpatient facilities,
and referral specialists to provideoptimum healthcaretreatment to all patients
 Actively coordinated patient care via numerous aspects from case management to patient care navigation, including butnot limited to
follow-up phonecalls, obtaining priorauthorizations, coordinating appointments fordiagnostictests, and assisting with referrals to
outpatient specialists to ensurecontinuityofcare
 Demonstrated excellent nursing skills during clinical sessions when assisting providers with immunization administration, dressing change,
ear irrigation, sutureremoval, and other clinical tasks as directed
 Proven abilities for telephonetriage, critical thinking, prompt nursing intervention, and delegation
 Accurately documented pertinent patient health information on theNEXTGEN system
 Promoted health maintenanceand diseaseprevention byproactively providing patient education via nurse-patient interactions, phone-call
conversations, and hand-outs
 Accountable for patient’s safetyand wellness by strictly adhered to JCAHO’s safety regulations and workplace’s standard policies
 Improved patient satisfaction byacting as patient’s advocate, actively listening, and respondingto patient needs in professional and timely
manner
 Continuouslyupdated medical knowledgebyattending workplace-provided meetings and trainings, and using current evidence-based
practice to advance professional nursing skills and to improvethequalityof patient care
Medical Assistant Feb 2012 – Jul 2012
Neponset Health Center, Dorchester, MA
 Prepared patients with admission and checkout process including but not limitedto verifying health insurance coverage, greeting, escorting
patients to theexam rooms, and schedulingnext office visits
 Obtained and documented vital signs measurement, age-appropriatevision and hearing screenings, rapid strep test, urinepregnancy test,
blood glucosefinger-stick, 12-lead EKG, and othertests and procedures as directed
 Ensured medical supplies and equipments arereadily stocked, in addition to maintaining aneat, clean, and safe patient care area
 Floated between departments of Pediatrics, FamilyPractice, and Internal Medicine as needed to assist providers and nurses with other
clinical and non-clinical tasks within thescope ofresponsibility
Marketing Liaison/ EnrollmentCoordinator May 2009 – Dec 2011
Harbor Health Services, Inc(Neponset Health Center & Geiger Gibson Community Health Center), Dorchester, MA
 Demonstrated excellent customer-service skill by effective communication and active participation in outreach and communityevents to
help identifyand address theneeds of ethniccommunities in relation to health care access and coverage
 Developed positiverelationship and solid partnership withexisted-and newlycollaborating agencies, organizations, and associations to
maintain ongoing health care networking
 Conducted presentations and distributed educational materials about health care access and significant changes in health care system to
communitymembers and affected individuals in orderto help them preserve theireligibilityfor health care benefits.
Nurse Intern Jun 2007 – Dec2010
Boston PublicHealth Commission, Boston, MA
 Performed preventive screenings on blood pressure, bloodglucose, cholesterol and BodyMass Index (BMI) in additionto educating at-risk
clients on healthy choices to promotehealth seeking behaviors and prevention ofchronichealth problems, including hypertension,
hyperlipidemia, diabetes, and obesity
 Related identified high-riskclients to relevant communityresources and madenecessary referrals to primaryhealth care and social services,
such as smoking cessation, domestic/dating violenceintervention program, and American Stroke Association (ASA)
 Increased monthly-themehealth awareness among communitymembers byparticipating in outreach and communityevents
 Advocated the prohibitionoftrans-fat products byparticipating in trans-fat campaign in September2009, including voice-tapefor
Vietnamesetrans-fat podcast.
REFERENCES Available upon request