Living it Up (LiU) is a digital self-management hub program led by NHS 24 and funded by the Ambitious vision. It aims to transform health, care, and wellbeing using familiar internet technologies. The program was driven by co-design with over 3,500 people and focuses on enabling self-management, prevention, and health/care integration centered around the individual within their community. Key services include video consultations, home health monitoring, social prescriptions, exercise prescriptions, and a personal care planning tool. The program delivered an adaptive digital platform and customizable options by November 2014 but did not achieve all goals such as the targeted community size or new sustainability vehicle due to legal constraints.

1. Living it Up (LiU)
Delivering a ‘Digital self management hub’
Janette Hughes
Programme manager
Programme led by NHS 24
Funded by:

2. Ambitious vision
LiU Services will help transform health, care
and wellbeing in the same way that the
internet has transformed financial services,
social interactions, information and advice
• Focusing on the person within the community
• Increasing design participation/partnerships
• Facilitating health and care integration
• Enabling self management and prevention

3. REALPEOPLE
Driven by Co-design, Co-creation and Co-production

5. Engagement with over 3,500
what is your
talent?
how
could
you
share it?

7. LiU services designed in partnership
THE KNOW HOW TO FEEL GOOD
YOUR
PROFLE AND
DASHBOARD

8. What is different about LiU
Familiar
Technology
ADAPTIVE
DESIGN
EASY FOR NEW
ENTRANTS
DRIVEN BY
USER NEEDS
Share a
common profile
Familiar
internet
accounts
Welcoming UX

9. LiU Service interventions – Embedded
1. VC Consultations
2. Home health monitoring options
3. Community building – Social prescriptions
4. Get active – Exercise prescriptions
5. Personal care planning tool and Person
held file

10. 1
Self management hub – step up, step down , step off model
Chronic case management
Care management
Supported self
mgmt
1. Trusted info
2. Experience guides
3. Digital postcards
4. Tele-care assessment
5. Smartcare tools
6. Keeping active tools
a. Good day tool
b. Activity log
c. Community champion video
d. Get active
7. SHINE
8. CONNECT
9. DISCOVER
1 2 3
6a 6b
1. Video rehab
2. Flo
3. A Better plan
1. Motiva
2. VC
6d
1
1 2 3
Step down
Step offStep up
Step up
7
Self
support
Step up
2
9
8

11. Deliverable (as per LiU PID) Status Checkpoint
Community of 55,000 Under achieved
15,000 delivered (approx
30%)
Digital platform linked to familiar
technology
Delivered Nov 2014 
Customisable menu of options Delivered Nov 2014 
Marketplace to test innovation Delivered May 2015  Legal’s pending
Support service (LiU managed service) Delivered May 2014 
New scalable service model Delivered Dec 2014 
Economic development impacts Pending June 2015 TBC June15
New sustainability vehicle Not delivered
Delayed due to legal
constraints
1
LiU Programme close - Deliverable status