How to eat an elephant one bite at a time - presentation ACSWA 2015 conference Louise Forster
Let’s throw traditional on its head, we are now in a new environment where we are all readjusting and learning. It’s about pushing aside what we used to do and making room for the new era of involving consumers in what we do. Utilising the principles of co-production with organisations, consumers and stakeholders we designed an exciting, fun and engaging programme. Co-designing materials allowed us to achieve better results by drawing on the expertise of the people and professionals that matter and producing training materials that are relevant to them. We want to share with you our learnings on this project that CommunityWest developed for COTA Australia. It’s a series of training modules that support advisers to embrace working within a consumer directed care (CDC) model. The training uses innovative models, and revolves around 12 different videos (including consumer conversations, insights from consumers, advisers, subject matter experts, humour and reflection). We asked the sector what CDC topic they found most difficult to discuss with consumers. Out of the 41 organisations that responded, results showed that 70% said budgets, 20% new types of support. This training gives advisers real examples that enable them to embrace the thinking, skills and practice (TSP) for transitioning to a CDC model. We’re able to demonstrate how an organisation can go about the fundamental shifts needed for CDC by promoting choice and control through constructive conversations. “The danger is acting on what you believe satisfies the customer. You will inevitably make wrong assumptions.” Peter Drucker
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How to eat an elephant one bite at a time - presentation ACSWA 2015 conference Louise Forster
- 1. Copyright ©2015 CommunityWest How do you eat an elephant? One bite at a time! Louise Forster & Emer Long
- 2. Don’t be shy, Tweet along #acswaconference @ACSWAInc @CommunityWestWA @loubaforster
- 3. Copyright ©2015 CommunityWest Co-production in action to develop training that works for the customer
- 4. Consumer Directed Care (CDC) & Co-production Consumer Directed Care Co-production Video supported learning
- 5. Co-producing with consumers - Focus group - Stereotypes video - Discussion - Consumer video
- 7. Co-producing with providers - Survey - Follow up interviews - Focus group - SME interviews - Provider video - Reference group
- 13. Facilitator Participant Videos Module 1 Facilitator Guide Participant Workbook • Customer Service Module 2 Facilitator Guide Participant Workbook • Stereotypes • LGBTI Module 3 Facilitator Guide Participant Workbook • Consumer • Wellness Module 4 Facilitator Guide Participant Workbook • Budgets 1 • Budgets 2 • New Types of Support • Budgets 3 • Goal Setting • Advisors on budgets Module 5 Facilitator Guide Participant Workbook • Arthur’s Story Additional Evaluation Form Further reading • Advisor Learning Modules
- 14. Guiding principles of CDC • Choice and control • Upholding dignity and rights • Partnership approach • Transparency Source: Pat Sparrow Implementing Consumer Directed Care, presented at the Consumer Directed Care Conference, Melbourne, May 2013 Picture Source: iStock
- 15. 15 Simmons’ triangle Source: Heather Simmons. A presentation for the Better Practice Project. June, 2010 Values Practice Planning 0
- 16. Culture change - TSP • Thinking • Skills • Practice Picture Source: iStock Copyright ©2015 CommunityWest
- 17. • Thinking - Choice - Control (expert) • Skills - Understanding - Listening • Practice - Tools - Reflection Culture change - TSP Picture Source: iStock Copyright ©2015 CommunityWest
- 18. A good life 1. Personal identity and self-esteem 2. Meaningful relationships 3. Personal control and autonomy 4. Home and personal surroundings 5. Meaningful daily and community life 6. Personalised support and care Source: Imagining a positive future for older people: leadership, partnership and change. Ronda Held 2011
- 19. 19 I want to be valued I want to make decisions I want to contributeI want to be involved I want to be as healthy as I can What older people want “It is after all for me and about me.”Copyright ©2015 CommunityWest
- 20. Culture change - TSP • Thinking - Choice - Control • Skills - Understanding - Listening • Practice - Tools - Reflection Picture Source: iStock Copyright ©2015 CommunityWest
- 21. Whole of person approach An extra 1.2 million extra adult social support staff will be needed by 2025 Source: Skills for Care - using data taken from the National Minimum Data Set for Social Care, 2008
- 22. 22 Upholding individuals’ rights Everyone has the right to: Copyright ©2015 CommunityWest
- 23. Culture change - TSP • Thinking - Choice - Control (expert) • Skills - Understanding - Listening • Practice - Tools - Reflection Picture Source: iStock Copyright ©2015 CommunityWest
- 24. Tools • Appreciation • Relationships • Important to/ important for • Histories • Wishing • Good days/bad days • Working/not working • 4 + 1 questions • ‘My Story’ booklet
- 25. ‘My Story’ booklet Picture Source: iStock Copyright ©2015 CommunityWest
- 26. Culture change - TSP • Thinking • Skills • Practice Picture Source: iStock Copyright ©2015 CommunityWest
- 27. Feedback
- 28. www.communitywest.com.au | (08) 9309 8180 | admin@communitywest.com.au