CWDash The ConnectWise Manage: Business Intelligence Platform About CWDash
◾Works with Cloud and On-Prem versions of ConnectWise!
◾Easy and quick to install, in most cases less than 1 minute!
◾Intuitive and easy to use
◾Will not slow you down or interrupt your work flow
◾Gently touches your CW data while it dynamically updates your KPIs
◾Supported and created by a team that understands your needs, in fact we have the same needs you do
◾Leverage your investment in ConnectWise by seeing your data in ways that can only increase the effectiveness of your business
Apex's unique program designed to increase productivity within the branch, alleviate appraisal stress and ultimately help loan originators close more loans.
How to Win Big with E-Signatures in Quote-to-CashApttus
What if you could get signed contracts in a fraction of the time and reduce the risk of stalled or dropped deals? And also improve signing experiences for everyone, create visibility into deal status, achieve auditability and compliance, and more? Attend this session, presented by Adobe Sign and featuring Nancy Nardin of Smart Selling Tools, to see how easy it is to achieve the transformative impact of e-signatures for your organization.
Achieving Sales Transformation and Delivering Overwhelming BenefitApttus
What happens after you’ve completed a Quote-to-Cash transformation project and measured a swift, substantial benefit for your company? If you’re Greg McLaughlin, you go and do it again, and again, and again! In this session, you’ll hear from a true Quote-to-Cash All-Star about how he did it, and gain insight on how you can orient your career and company to deliver overwhelming benefits.
Rainstor - Selligy-Sales Velocity2014 - Increasing Sales and Marketing Effect...Selligy
Case Study: Increasing Sales and Marketing Effectiveness with Mobile -- Deirdre Mahon, Vice President, Marketing, Rainstor, with Usman Muzaffar, CTO, Selligy
How Vision Critical Uses Parature Chat to Shorten Response Times and Decrease...Parature, from Microsoft
Use Chat to Improve Service, Increase Retention Rates & Reduce Costs
Incorporating chat into your multi-channel service offering might be the next most important move you make to differentiate your customer service and improve first contact resolution. Chat is having one of the biggest impacts these days in every sector, for both pre- and post-sales service and here are a few reasons why:
1. In today's world of IM communications, more and more customers simply expect it
2. Users with live chat support are far more likely to come back to purchase more
3. Chat can be leveraged as a way to distinguish different levels of support within your customer base
4. It provides an ideal opportunity for additional revenue by empowering CSRs and sales reps to generate sales leads, increase Web sales conversion rates and boost revenue by inviting prospects or customers to chat with them
Attend this webinar to learn how Vision Critical has leveraged Parature Chat™ to keep average customer response times consistently hovering in the minutes and why their customers regularly cite chat as a key component of their support offering.
G01 whatis yourvalue-dougsleeterkeynote_solutions14conference_slideshareSleeter Group
Doug Sleeter Keynote Address from Solutions14 Accounting Solutions Conference:
This is our 11th annual conference. And I am SO pleased to welcome you to what I think you’ll agree is our most valuable conference yet.
At The Sleeter Group, we spend all year designing the best conference experience for you, and you, and you. And all of our partners.
Today, I want to talk about VALUE. Because VALUE is the one single thing that drives business success.
It’s also the one thing people think they understand, but the perception of value is being disrupted by technology and client expectations.
If you’re not convinced, I’m here to make that case.
Apex's unique program designed to increase productivity within the branch, alleviate appraisal stress and ultimately help loan originators close more loans.
How to Win Big with E-Signatures in Quote-to-CashApttus
What if you could get signed contracts in a fraction of the time and reduce the risk of stalled or dropped deals? And also improve signing experiences for everyone, create visibility into deal status, achieve auditability and compliance, and more? Attend this session, presented by Adobe Sign and featuring Nancy Nardin of Smart Selling Tools, to see how easy it is to achieve the transformative impact of e-signatures for your organization.
Achieving Sales Transformation and Delivering Overwhelming BenefitApttus
What happens after you’ve completed a Quote-to-Cash transformation project and measured a swift, substantial benefit for your company? If you’re Greg McLaughlin, you go and do it again, and again, and again! In this session, you’ll hear from a true Quote-to-Cash All-Star about how he did it, and gain insight on how you can orient your career and company to deliver overwhelming benefits.
Rainstor - Selligy-Sales Velocity2014 - Increasing Sales and Marketing Effect...Selligy
Case Study: Increasing Sales and Marketing Effectiveness with Mobile -- Deirdre Mahon, Vice President, Marketing, Rainstor, with Usman Muzaffar, CTO, Selligy
How Vision Critical Uses Parature Chat to Shorten Response Times and Decrease...Parature, from Microsoft
Use Chat to Improve Service, Increase Retention Rates & Reduce Costs
Incorporating chat into your multi-channel service offering might be the next most important move you make to differentiate your customer service and improve first contact resolution. Chat is having one of the biggest impacts these days in every sector, for both pre- and post-sales service and here are a few reasons why:
1. In today's world of IM communications, more and more customers simply expect it
2. Users with live chat support are far more likely to come back to purchase more
3. Chat can be leveraged as a way to distinguish different levels of support within your customer base
4. It provides an ideal opportunity for additional revenue by empowering CSRs and sales reps to generate sales leads, increase Web sales conversion rates and boost revenue by inviting prospects or customers to chat with them
Attend this webinar to learn how Vision Critical has leveraged Parature Chat™ to keep average customer response times consistently hovering in the minutes and why their customers regularly cite chat as a key component of their support offering.
G01 whatis yourvalue-dougsleeterkeynote_solutions14conference_slideshareSleeter Group
Doug Sleeter Keynote Address from Solutions14 Accounting Solutions Conference:
This is our 11th annual conference. And I am SO pleased to welcome you to what I think you’ll agree is our most valuable conference yet.
At The Sleeter Group, we spend all year designing the best conference experience for you, and you, and you. And all of our partners.
Today, I want to talk about VALUE. Because VALUE is the one single thing that drives business success.
It’s also the one thing people think they understand, but the perception of value is being disrupted by technology and client expectations.
If you’re not convinced, I’m here to make that case.
Utilize a Disruptive Analytics Approach to Deliver Great Digital ExperiencesRyan Bateman
Let's review a little misunderstanding our friends in IT (Development, Operations) and on the Business (Customer Service, Product, Marketing, Leadership) side have on the topic of Customer Experience (CX) analytics.
2016 was definitely the year that turned marketers’ heads to email because of its ROI and increasing advanced personalization potential. This makes 2017 a very exciting year for our industry! Whether you’re an email advocate or a marketer who has email as just one part of your digital marketing arsenal, this webinar is one you don’t want to miss.
We’re joining forces across the pond to bring you some trends and predictions that we think will shape 2017, including:
• Understanding Your Big Data
• Personalization & Segmentation
• Taking Automation to the Next Level
• Interactive Emails
• Data Regulations & Privacy
• First-Person Marketing
• Multichannel Optimization
Transforming Customer Experience across the Insurance Value Chain★ Caspar Fraiture
Digitalization will impact every facet of the insurance value chain, from brokers to interaction with customers to sales and claim management. Customer experiences are dynamic and they evolve with every interaction between the customer.
Better, Faster, Cheaper: How to Deliver Customer-Centric Services Across You...Linium
Discover how to successfully deliver innovative, customer-centric business services better, faster, and cheaper. Through this webinar you will learn the benefits of embracing enterprise service management as a concept and a solution, as well as a vision for the future of IT and the foundation required to achieve customer-centricity.
Use Collaboration to Solve Your Biggest ChallengesApttus
If you’re working with your team effectively, you can overcome any challenge, whether it is a business problem or one of the world’s great issues. This session will reveal tools and techniques that can make any team of any size more effective. With collaboration, you’ll climb higher, go farther, and achieve more than you ever thought possible.
Just for MSPs: How to Create an Effective Marketing Plan that Delivers ResultsKaseya
In this 60 minute webinar, IT marketing veteran Robin Robins will show you how to create an effective MSP marketing plan. New MSP marketing tips you'll learn: How to start your marketing plan if you've never created one before What is the single most important question you need to answer about your business What are the critical numbers and percentages you'll need to know How to draft a marketing budget and what – and where – to spend How, when and what to look for when hiring a marketing manager How to use blended media to attract more clients (including web, social media, e-mail, direct mail, telemarketing and more) What are the secrets to IMPLEMENTATION – and keeping your campaigns on track
Slides from a recent presentation at the Chicago ConnectWise User Group which discussed ConnectWise reporting tools options, including ConnectWise Report Writer, Excel, tools like BrightGauge and CW Dash, as well as the Executive Briefing Service.
How to Leverage Business Partners Migration to SaaS / CloudClub Alliances
This presentation was prepared as background material for 2009 Channel Focus Europe [22/23 october - see www.baptie.com].
In a session entitled "How to Leverage Business Partners' Migration to SaaS / Cloud", Loic Simon shared IBM's Club Alliances experience on leveraging business partners migrating to a SaaS/Cloud based business model.
After a quick summary of SaaS and Cloud challenges for Vendors and their Business Partners, he delivered a point of view on SaaS/Cloud distribution and influence channels and shared his hands-on experience as the leader of "Club Alliances" [www.cluballiances.com].
Club Alliances members leverage cloud computing, SaaS and BPO [business process outsourcing] models to promote and deliver business solutions, "as a service".
Their "Solutions as a Service" are typically powered by IBM IaaS [Infrastructure as a Service] or PaaS [Platform as a Service] components.
Aknowledgments : Among various materials borrowed from key specialists on the topic [thanks to all of them : Lustratus, Gilwell Group, Saugatuck...], Loic specifically leveraged some slides from presentations prepared by Philippe Martinez - Philmart - and Laurent Glaentzer - Lemon Operations, two members of Club Alliances who deliver their channel expertise to their fellow Club Alliances members.
The client (VAS) is leader in visual development and editing with rich experience of 5+ years in fulfilling the requirements of overseas and domestic clients. The talented team of visualizers, editors, and project managers offers cutting edge services in the field of photo editing, 3D rendering, video editing, and preparing floor plans with elevations in standard as well as 3D view. Staying abreast with latest trends and technologies, economical service charges, and timely delivery of projects with complete transparency are few critical working styles of the client that stands it apart from other organizations.
The client commenced its operations in 2017 in India and since then, it has been witnessing continuous growth and success with the help of qualified professionals. The client is the one-stop solution for real estate marketing needs. The client serve customers from U.S, Australia, U.K, and India with customer-centric ideology to deliver excellence in all projects. Client has dominant presence in the field of Photo Editing, Floor Plan, Video Editing Services, Virtual Replacement, Virtual Dusk, and more. The success and recognition which is earned by the client are attributed to the deployment of streamlined processes and to a team of professionals who are extremely passionate about their work.
Cloud services brokerages evaluating the business caseSteve Crawford
Jamcracker presentation discusses the Cloud Services Brokerage model, and key factors to consider in evaluating the opportunity. Use-cases include communications and IT providers / distributors as well as enterprise IT organizations.
Best Practices for Channel Data CollectionChannelinsight
This insightful eBook offers Best Practices for Channel Data Management (also known as CDM). It highlights practical recommendations for dealing with channel data and channel partners so you can grow your channel. Read the eBook and you’ll learn what channel data management is, who uses channel data, the four steps to success, what questions you should be asking yourself, along with CDM best practice recommendations.
For more information on Channel Data Management, please visit: http://channelinsight.com/channel-data-management
Digital Transformation and the Marketing ProfessionalMatthew W. Bowers
Defining and understanding digital transformation and the marketing role. How can marketing drive transformation? what are the tasks, strategies and things that can help.
Utilize a Disruptive Analytics Approach to Deliver Great Digital ExperiencesRyan Bateman
Let's review a little misunderstanding our friends in IT (Development, Operations) and on the Business (Customer Service, Product, Marketing, Leadership) side have on the topic of Customer Experience (CX) analytics.
2016 was definitely the year that turned marketers’ heads to email because of its ROI and increasing advanced personalization potential. This makes 2017 a very exciting year for our industry! Whether you’re an email advocate or a marketer who has email as just one part of your digital marketing arsenal, this webinar is one you don’t want to miss.
We’re joining forces across the pond to bring you some trends and predictions that we think will shape 2017, including:
• Understanding Your Big Data
• Personalization & Segmentation
• Taking Automation to the Next Level
• Interactive Emails
• Data Regulations & Privacy
• First-Person Marketing
• Multichannel Optimization
Transforming Customer Experience across the Insurance Value Chain★ Caspar Fraiture
Digitalization will impact every facet of the insurance value chain, from brokers to interaction with customers to sales and claim management. Customer experiences are dynamic and they evolve with every interaction between the customer.
Better, Faster, Cheaper: How to Deliver Customer-Centric Services Across You...Linium
Discover how to successfully deliver innovative, customer-centric business services better, faster, and cheaper. Through this webinar you will learn the benefits of embracing enterprise service management as a concept and a solution, as well as a vision for the future of IT and the foundation required to achieve customer-centricity.
Use Collaboration to Solve Your Biggest ChallengesApttus
If you’re working with your team effectively, you can overcome any challenge, whether it is a business problem or one of the world’s great issues. This session will reveal tools and techniques that can make any team of any size more effective. With collaboration, you’ll climb higher, go farther, and achieve more than you ever thought possible.
Just for MSPs: How to Create an Effective Marketing Plan that Delivers ResultsKaseya
In this 60 minute webinar, IT marketing veteran Robin Robins will show you how to create an effective MSP marketing plan. New MSP marketing tips you'll learn: How to start your marketing plan if you've never created one before What is the single most important question you need to answer about your business What are the critical numbers and percentages you'll need to know How to draft a marketing budget and what – and where – to spend How, when and what to look for when hiring a marketing manager How to use blended media to attract more clients (including web, social media, e-mail, direct mail, telemarketing and more) What are the secrets to IMPLEMENTATION – and keeping your campaigns on track
Slides from a recent presentation at the Chicago ConnectWise User Group which discussed ConnectWise reporting tools options, including ConnectWise Report Writer, Excel, tools like BrightGauge and CW Dash, as well as the Executive Briefing Service.
How to Leverage Business Partners Migration to SaaS / CloudClub Alliances
This presentation was prepared as background material for 2009 Channel Focus Europe [22/23 october - see www.baptie.com].
In a session entitled "How to Leverage Business Partners' Migration to SaaS / Cloud", Loic Simon shared IBM's Club Alliances experience on leveraging business partners migrating to a SaaS/Cloud based business model.
After a quick summary of SaaS and Cloud challenges for Vendors and their Business Partners, he delivered a point of view on SaaS/Cloud distribution and influence channels and shared his hands-on experience as the leader of "Club Alliances" [www.cluballiances.com].
Club Alliances members leverage cloud computing, SaaS and BPO [business process outsourcing] models to promote and deliver business solutions, "as a service".
Their "Solutions as a Service" are typically powered by IBM IaaS [Infrastructure as a Service] or PaaS [Platform as a Service] components.
Aknowledgments : Among various materials borrowed from key specialists on the topic [thanks to all of them : Lustratus, Gilwell Group, Saugatuck...], Loic specifically leveraged some slides from presentations prepared by Philippe Martinez - Philmart - and Laurent Glaentzer - Lemon Operations, two members of Club Alliances who deliver their channel expertise to their fellow Club Alliances members.
The client (VAS) is leader in visual development and editing with rich experience of 5+ years in fulfilling the requirements of overseas and domestic clients. The talented team of visualizers, editors, and project managers offers cutting edge services in the field of photo editing, 3D rendering, video editing, and preparing floor plans with elevations in standard as well as 3D view. Staying abreast with latest trends and technologies, economical service charges, and timely delivery of projects with complete transparency are few critical working styles of the client that stands it apart from other organizations.
The client commenced its operations in 2017 in India and since then, it has been witnessing continuous growth and success with the help of qualified professionals. The client is the one-stop solution for real estate marketing needs. The client serve customers from U.S, Australia, U.K, and India with customer-centric ideology to deliver excellence in all projects. Client has dominant presence in the field of Photo Editing, Floor Plan, Video Editing Services, Virtual Replacement, Virtual Dusk, and more. The success and recognition which is earned by the client are attributed to the deployment of streamlined processes and to a team of professionals who are extremely passionate about their work.
Cloud services brokerages evaluating the business caseSteve Crawford
Jamcracker presentation discusses the Cloud Services Brokerage model, and key factors to consider in evaluating the opportunity. Use-cases include communications and IT providers / distributors as well as enterprise IT organizations.
Best Practices for Channel Data CollectionChannelinsight
This insightful eBook offers Best Practices for Channel Data Management (also known as CDM). It highlights practical recommendations for dealing with channel data and channel partners so you can grow your channel. Read the eBook and you’ll learn what channel data management is, who uses channel data, the four steps to success, what questions you should be asking yourself, along with CDM best practice recommendations.
For more information on Channel Data Management, please visit: http://channelinsight.com/channel-data-management
Digital Transformation and the Marketing ProfessionalMatthew W. Bowers
Defining and understanding digital transformation and the marketing role. How can marketing drive transformation? what are the tasks, strategies and things that can help.
The Eight Building Blocks of Quote-to-Cash TransformationApttus
Just what does it take to be successful in Quote-to-Cash business transformation? From vision, to strategy, to technology, to metrics, hear one organization’s journey to deliver a true 360-degree view of the customer. Join this session and learn the eight building blocks of Quote-to-Cash business transformation.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
8. Poll #1
• Are you currently using CWDash? (On Prem / Cloud)
9. Using ConnectWise Cloud / Hosted?
» Cloud Data Access (Formerly: CloudConnect) allows ConnectWise
cloud partners direct (SQL)access to your ConnectWise data.
» Acquiring Cloud Data Access will allow you to use our CWDash
product.
» Contact your ConnectWise account manager
» If your account manager never heard of Cloud Data Access, they may
be new and tell them to ask their manager.
10. Pain Points
» CW Mange, need Real-Time BI/Dashboarding
» Once report is printed, its outdated
» How do you measure Performance?
» Technical
» Sales / Opportunities
» Hours worked
» Hours to Resolution (SLA)
» Ticket load
» Employee/Member Performance
» QBR/Client Summary Exhaustion
11. CWDash: The ConnectWise Manage
Business Intelligence Platform
» Easy and quick to install, in most cases less than 1 minute!
» Intuitive and easy to use
» Will not slow you down or interrupt your work flow
» Doesn’t download any of your data!
» increase the effectiveness of your business with existing
data
» Built with 75+ dashboards (panels)
» Customizable
» Easy to understand and little training needed
» Cloud version
» FREE – with sponsorship (Really.. Free.. No upsell)
12. Poll #2
Do you use another BI (Business Intelligence) Tool for
ConnectWise? (Multiple Choice)
• BrightGuage (Continuum/ConnectWise)
• ConnectSmart
• Domo
• Nilear
• MSPCFO
• New Haven Technologies
• Congnition 360
• Build our own
• None
• Other
13. Real-Time Business Intelligence …
Dashboards for all Department:
• Dispatch
• Operations
• Management
• Sales / Marketing
• Finance
• In the NOC
• NOT just Technicians!
Windows App Installed on:
• Workstations
• Laptops
• Large viewing Monitors
• Tablets
• Servers
How MSPs are Growing with ForzaDash
5
14.
15. Top Used Panels
• Open tickets by service board
• Open tickets by age
• Open tickets by company
• Timesheet by day
• Open tickets by status
• Hours worked by member
• Tickets not acknowledged
16. Present
Offer
Make an offer / proposal and
send agreement.
Handle objections and close sale.
Reported conversation rates of >80%.
Close the Sale
8
Client / Member Review
• Need to see Client employee / member activity, summary or totals
• Export all information to Excel in moments
• Easy as 1 – 2 – 3
• For QBR / TBR
19. Poll #4
What do you think about the ConnectWise acquisition on Continuum?
1. Great, I think it will help ConnectWise and ultimately their partners
2. Ok, I saw it coming and I think it should be good
3. Wait and See, not sure, lets see what happens
4. Bad, I'm seriously considering moving away from ConnectWise
20. mspradio.com 20
Dave Sobel
• Founded HTG Peer Groups in Europe
• Founded CompTIA Mobility Community
• CompTIA Managed Services Exec Council
• CompTIA Vendor Advisory Council
• CompTIA Emerging Technology Exec
Council
• Host, Business of IT podcast
• Co-Host, Killing IT Podcast
Community
• 10 year owner
• Sold Business, ~85% revenue
retention 3 years later
• Finalist, Microsoft WW Partner of
the Year, Small Business Specialist
• Winner, ConnectWise Best New Idea
• Winner, Kaseya Cutting Edge Award
Solution Provider
• B.S. Computer Science
• Microsoft MVP, Virtualization
• Author, “Virtualization: Defined”
• Channel Partners, Top 20 Tech Thinkers
You Should Know
• Channel Pro 20/20 Visionary
• VAR Guy Top 50 Cloud Influencers
• Channelnomics Top Influencer
Technologist
• Helped sell two vendors
• MSP Mentor Top Execs to Watch
• CRN Channel Chief
• CRN UK A-List
• Channel Futures Circle of Excellence
Vendor
Technologist Solution
Provider
Community
Vendor
21. What are the new and
emerging ownership
models for the major
channel services
providers, and what do
they mean for MSPs?
26. Poll #5
Thoughts about ConnectWise acquisition on Continuum
after Dave’s slides:
1. Great, I think it will help ConnectWise and ultimately their partners
2. Ok, I saw it coming and I think it should be good
3. Wait and See, not sure, lets see what happens
4. Bad, I'm seriously considering moving away from ConnectWise
27. 27
Lets have a F2F…..
Denver & Dallas: Forza Office
New Haven CT Forza Office
Can meet in CT, NYC & Boston
Now…
Late May into June
31. CWDash: Takeaways and Differentiators
Takeaways:
1. Makes your MSP more efficient
2. Makes your MSP more profitable
3. Real Time Dashboard for ConnectWise Manage
Differentiators:
1. FREE with sponsorship
2. Light Windows App
3. Does not take your data
32. Call to action
Using CWDash?
• Dive deeper
• What else would you like to see?
• Install on many workstations
(move Key)
Don’t have CWDash?
• Goto www.cwdash.com click
“Get it”
• Complete survey and install
• Contact sales@cwdash.com for
walkthrough
32
