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Lobna Abdel Aziz Mohamed
Rigga , Dubai
Mobile : 971566495923.
Email : lobnalobna378@yahoo.com
Page 2
S U M M E R Y
-Native Arabic speaker
-7 years’ experience in Banking Collection
-supervising skills, communication skills with clients
-dealing with a lots of nationalities as the nature of work (Locals-Arabs-Indians-Pakistan’s-
Europeans)
E D U C A T I O N
Al exan dr i a Uni v er si t y
2003-2007
Bachelor of Law
Ar ab Ac ad emy fo r s ci en c e an d t ec h no l o gy an d M ari ti m e tr an s po r t
2010-2011
Oral proficiency
E X P E R I E N C E
Lootah Advocated –Outbound Collection
September 2015 – Present
Responsibilities :
-Making outbound Collection calls for (Mashreq-Abu Dhabi Islamic Bank-Barclays)
-Achieving monthly targets
-Ensuring to collect late payments from customers
-Meeting clients to rescuable the payments to avoid Legal Cases
Achievement:
-Achieve 250 % of the target in December
UniFinancials Collection Company- Collection Manager
2013-2015
- Achieving given fee collections for the month.
- To Regularly visit delinquent clients for the updating of overdue amounts
-To Effectively manage the high POS customers and ensure there are no service related issue.
-To update the cash schedule in coordination with operations on a timely basis
-To Identify and report in case of any fraud in the market to relevant policy teams and RIC
-To Effectively manage all customer related complaints and issues
Ahmed Abu Shady Collection office-Collection Supervisor
2009 –2013
Responsibilities :
- Supervising collection agents to ensure reaching the targets
Mohamed Ahmed Samoka –Collector
Dec 2007-October 2009
Responsibilities :
- Making outbound Collection calls for CitiBank
Page 3

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  • 1. Lobna Abdel Aziz Mohamed Rigga , Dubai Mobile : 971566495923. Email : lobnalobna378@yahoo.com
  • 2. Page 2 S U M M E R Y -Native Arabic speaker -7 years’ experience in Banking Collection -supervising skills, communication skills with clients -dealing with a lots of nationalities as the nature of work (Locals-Arabs-Indians-Pakistan’s- Europeans) E D U C A T I O N Al exan dr i a Uni v er si t y 2003-2007 Bachelor of Law Ar ab Ac ad emy fo r s ci en c e an d t ec h no l o gy an d M ari ti m e tr an s po r t 2010-2011 Oral proficiency E X P E R I E N C E Lootah Advocated –Outbound Collection September 2015 – Present Responsibilities : -Making outbound Collection calls for (Mashreq-Abu Dhabi Islamic Bank-Barclays) -Achieving monthly targets -Ensuring to collect late payments from customers -Meeting clients to rescuable the payments to avoid Legal Cases Achievement: -Achieve 250 % of the target in December UniFinancials Collection Company- Collection Manager 2013-2015 - Achieving given fee collections for the month. - To Regularly visit delinquent clients for the updating of overdue amounts -To Effectively manage the high POS customers and ensure there are no service related issue. -To update the cash schedule in coordination with operations on a timely basis -To Identify and report in case of any fraud in the market to relevant policy teams and RIC -To Effectively manage all customer related complaints and issues Ahmed Abu Shady Collection office-Collection Supervisor 2009 –2013 Responsibilities : - Supervising collection agents to ensure reaching the targets Mohamed Ahmed Samoka –Collector Dec 2007-October 2009 Responsibilities : - Making outbound Collection calls for CitiBank