Erickson Cristal is seeking an IT position that allows him to utilize his 13 years of experience in various IT roles including mainframe monitoring, batch processing, change management, and database administration. He has worked for companies like United Health Group, Manulife, NXGEN, and China Banking Corporation in both the Philippines and Singapore. His technical skills include expertise in mainframe systems, databases like Oracle and SQL Server, and batch scheduling tools like CA Workload Automation. He has an ITIL certification and degrees in Information Technology.

1. Erickson F. Cristal
1663 Caton St. Lapaz Makati City
+63 998-5531872
cristalericks@gmaill.com
OBJECTIVES:
To obtain an IT position that utilizes my professional and life skills experience with the intention of
securing a professional career with ample opportunity to tackle challenges and advance, while
continuously building on my library of knowledge and skills.
PROFESSIONAL EXPERIENCE
UNITED HEALTH GROUP, OPTUM, Taguig City March 2016 – Present
IT – Operating System Analyst (Mainframe)
• Mainframe monitoring of jobs
• Escalate job abends
• Process request from the Business Users
• Manage and Maintain checklist
MANULIFE BUSINESS PROCESSING SERVICES, Quezon City March 2014 – March 2016
Sr. IT – Specialist (Batch Operator and Production Control Support)
• Monitor CA Workload Automation (ESP d-series) and (ESP m-series) along with application and
job scheduling hierarchy
• Overview of each infrastructure monitoring tool’s functions and various components. (NDM, CA
Workload Automation, MFT)
• Mainframe monitoring of jobs.
• Manage and maintain BOC playbook
• Monitor Manage File Transfer for FTP/SFTP.
• Connect Direct (NDM) errors and error checking for all B2B vendors
• Investigate, resolve, and perform follow-up tasks on system and related problems as defined by
policy, standards, and/or service level agreements.
• Provide feedback/instruction to business partner’s personnel in order to ensure staff is properly
trained and updated on new procedures.
• Monitoring, identifying and reacting to problem situations to ensure successful completion of the
batch cycles.

2. NXGEN INC. – CITI, Makati City May 2013 – March 2014
IT - Service Assurance, Technical Consultant - (Change Management))
• Manage and process change requests, supporting the change control and scheduling activities
with the standard change management tool and conforming to the established change
management procedures.
• Perform quality assurance of the change records submitted and ensure required details are entered
by the requestor.
• Performs content quality, control reviews of Change Requests impacting Consumer business
changes, Approve/Create Issues/Defer change based on risk assessment and technical feasibility
of each change for Production/UAT/SIT environments for ASPAC/CEEMEA/EMEA/LATAM.
CHINA BANKING CORPORATION – PCCI, Makati City Jan 2011 – May 2013
Production Control Analyst Jr.
• Performs change management and production transfers to ensure accuracy/correctness and
completeness of production jobs
• Performs regular health check and fine-tuning of all Open system Databases and Mainframe
VSAM files
• Monitors and supports key processes such as change management , database and storage
management, and file and catalog management;
• Installs and updates patches of Standalone systems provided by the development team.
• Assists in updating procedure manuals.
• Prepares and maintains production statistical reports as required by the Production Control
Administrator;
• Monitors daily batch processing and end-of-day run, and ensures daily review of all shift
exceptions documented in Daily Operations Report (DOR), Incident Report Form (IRF) and
Computer Operations logbook;
CHINA BANKING CORPORATION – PCCI, Makati City June 2009 - Jan 2011
Tape Librarian
• Oversees tape management systems by operating a computer terminal to maintain control and
security of tapes/cartridges by including verifying, correcting, updating, and deleting
information on tape catalogs, labels, and code; labeling and coding newly created tapes based
upon content, system, user, creation date, retention date and number of tapes: and generating
tape library reports.

3. TECHNICAL SKILLS
Knowledgeable on Mainframe VSAM z/VSE ver. 4.1.1, IBM AS/400
Knowledgeable on Windows, Unix Systems
Knowledgeable on CA Workload Automation, CTRL – M Batch Scheduler Tools
Knowledgeable on Service Now, ISM, Infoman ticketing Tools
Knowledgeable on Lotus Notes, Outlook Mail
Knowledgeable on Administering Oracle 9i, 10g, 11g
Knowledgeable on Installing, Managing and Administering Microsoft SQL Server 2005/2008
Microsoft Office proficiency
Willingness to learn and grow personally and professionally
Both independence and team oriented, depending on situation
Proficient in using the advanced search techniques of major search engines and in using forums,
blogs and others to find information
Knowledgeable on IT Infrastructure Library Change
CERTIFICATIONS AND TRAININGS ATTENDED
ITIL Certified 2015
I.T. Service Management according to I.T Infrastructure Library
Manulife Business Processing Services, Quezon City
Oracle 11g Performance Tuning 2012
China Banking Corporation, Makati
Oracle 10g Admin I and II 2011
China Banking Corporation, Makati
On-The-Job-Training: PHP JavaScript Programming 2008
SimpleSoft Inc., Ortigas Manila
EDUCATION
COLEGIO DE SAN JUAN DE LETRAN, Intramuros, Manila 2004 -2009
Bachelor of Science in Information Technology – Major in Database Administration,
PERSONAL PROFILE
Gender: Male
Date of Birth: December 02, 1987
Nationality: Filipino
Marital Status: Single
References: Available upon request

4. Expected Salary: 3,000 SGD
Availability: 1 month notice