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- 1. 1 Curriculum Vitae LAL CHAND Mobile:679-9389822 Home : 679-6724449 Email : chand108lal@gmail.com, Career Objective To develop a career in Business through gaining a position in warehousing and Logistics in a prompt and accurate manner and to provide an excellent customer service. Qualifications 1981 FIJI JUNIOR CERTIFICATE EXAMINATION 1982/83 FIJI SCHOOL CERTIFICATE EXAMINATION 1984- UNIVERSITY ENTRANCE- high school level AWARDS & CERTIFICATE RECEIVED DANGEROUS GOODS CERTIFICATE – expiry date: April 2007 DANGEROUS GOODS CERTIFICATE – WAREHOUSE (mark 100%) LIVE ANIMAL REGULATION HANDLING OF PERISHABLE CARGO BASIC CARGO SKILLS & PROCEDURES COURSE INTRODUCTION TO COMPUTERS CUSTOMER SERVICE CERTIFICATE BASIC FIRST AID TRAINING ( St john ambulance brigade Fiji ) Defensive Diving course (mark 92%) valid for 5 years Computer Skills 1. Emails and Internet 2. Microsoft Words- foundation 3. Microsoft excel – foundation
- 2. 2 4. MS Access-foundation 5. Power point- foundation 6. EDI basic Key Competencies • Extensive customer services and problem solving experience including well-developed interpersonal skills and the facilitation of financial transactions. • Ability to work with minimal supervision both independently and within a team. • Conscientious, reliable and well-organized professional with initiative. • Experience and skills in analysis, evaluation and time management. • Conceptual thinking, including the ability to recognize and understand wider issues, trends and influences and relationships between ideas. • Broad understanding of business, both nationally and internationally. • Ability to communicate effectively with people from diverse cultural backgrounds. • Accurate and attentive to detail. • Ability to learn work in short time and team based mentality. • Strong work ethic, maturity and leadership qualities • Ability to work to deadlines whilst maintaining quality of work and effective multi- tasking • Have professional approach and manner • Have strong customer focus • Have commitment to achieve goals MOTOR VEHICLE DRIVING LICENSES (2, 3,4,6,8 & 9) Group 2- Private Motor Vehicles Constructed to carry up to 10 Passengers, rental Vehicles having an unladen mass not exceeding 305 tonnes (3500.0Kgs) Group 3- taxis and hire Vehicles and motor vehicles in class 2 Group 4- carriers, minibuses and vehicles in classes 2 and 3 Group 6- goods vehicles having unladen mass in excess of 3.5 tonnes (3500.00kgs) and not more than 26.4 tonnes (26400.0kgs) and not less than 9m in length and not more then 13m in length and vehicles in class 2 Group 8- A motor tractor not exceeding 3.5 tonnes unladen mass and a motor vehicle modified for use by disable persons.
- 3. 3 Group 9- Motortractor exceeding 3.5 tons (3500.0Kgs trucks above 3.5 tons and modified vehicles for disabled people, forklift, crane, construction machinery, bulldozers, loaders and other specialized vehicle and machinery. CAREER HISTORY CFR Line Fiji Ltd Lautoka, Fiji Operation Manager August 2013 Present Duties/Responsibilities: • Check and verify booking records, handle questions or concerns • Prepared Monthly sales report • Organize to service each business division while maintaining and improving overall operational efficiencies • Interface cross-functionally at levels within divisions of the company including communication with offshore/subsidiary management, external resources and concern, such as freight forwarders, third party providers and governmental agencies • Troubleshoot and provide solution for issues of a moderate to complex scope. • Ensure proper compliance and adherence to all appropriate health and safety regulations and cleanliness requirements are3 followed both with regards for personal and inventory safety • Oversee day to day operations and directs the operations team to achieve objectives • Effects necessary communication and motivation to staffs. Counsels and disciplines as necessary • Develop and maintain a productive work team via training and career development • Excellent customer service in relating to Export regulation, transportation, logistics and related function • Develop and ensure that established policies, rules and regulations and procedures are followed • Meet or exceed established goals relative to on time delivery and shipping accuracy performance for customer shipments • Drives costs savings with a focus on visibility, variability and velocity • Provide direction for systems improvements and changes to operational requirements
- 4. 4 TRANSAM LOGISTICS Lautoka,Fiji Shipping ManagerWest` November 2009 – November 2012 Duties/Responsibilities: • Made sure all import and export cargo is reported to me • Prepared Monthly sales report • Checked daily invoice and make sure that invoice is sent to clients as early as possible • Kept ship movement control records from ports to ports • Monitored import and export LCL and FCL shipment • Kept record of damaged cargo and claims, report to General manager and customs • Prepared monthly Debtors and Creditors reports • Follow up debtors and keep a control on them • Keep tied control on credit limits • Respond to clients complains (CUSTOMER SERVICE) • Kept control on freight collect and letter of credit shipments • Work with other freight agent regarding quotes and bookings • Visit Clients for sales • Liaise with oversea freight agents to arrange EXW, FOB and CIF shipments • Respond to oversea freight agents on there enquires regarding DTD/DDU shipments • Provide advise to supervisors and/or other staff relating to area of responsibility • Attended and contributed to meetings as required • Any other tasks assigned by the General Manager or work mate. • Uphold confidentiality on company related matters and work within the company defined polices and procedures • Took all practicable steps to ensure personal safety and safety of others as a matter of priority • Demonstrated professional skill and a high standard of fairness and integrity • Take pictures of damaged cargo and report to respective freight agent or clients
- 5. 5 • Preparation ofdocuments and manifest to customs • Air freight Import and Export Northern Projects Fiji Ltd Suva,Fiji Shipping Manager January 2007- October 2009 Intercontinental Fiji Golf Resort and SPA Project Duties/Responsibilities: • Arrange pick up by air and sea for shipments ex oversea shippers • Purchasing of goods locally and oversea • Arrange clearance with local customs agent • Checked invoice before approval of payments • Make sure the shipment is delivered at site to meet the deadlines • Overlooked to see freight/project budget • Liaise with local authorities on import permits • Arrange Insurance for goods • Kept records on stocks • Prepared claims for damaged goods • Arrange Health and safety gears for workers • Provided effective information to the Project managers • Arrange work permit for Adroit • Arrange flights and housing for Adroit Corporate Freight Services (Fiji) Ltd Nadi Airport,Fiji Sales and Marketing Supervisor May 2004 - December 2006 Duties/Responsibilities • Accomplished cargo sales and Marketing • Recruited, trained, scheduled , counseled and disciplined employees • Communicated job expectations and planning • Enforced policies and procedures of company
- 6. 6 • Implemented production,productivity, quality customer service • Prepared and completed action plans • Projected sales volume by established pricing strategies • Protected organization value by keeping information confidential • Made periodic visit to key accounts and explored specific needs • Quotations to local and oversea clients • Airline and Civil Aviation procedure • Prepared annual budget and scheduled expenditure • Participated in educational opportunities • Maintained personal; network • Obtained competitive rates from airlines for big volumes • Meeting with Quarantine and health departments • Export procedure on perishable goods . Williams and Gosling Ltd February 1995 – April 2004 Nadi Airport, Fiji Export Clerk- air freight Duties/Responsibilities: • Played a vital roll to a success of the operations • Worked as a team player • Received and assemble customer SAP export paperwork • Allocated of stock to bookings and processed shipments in accordance with SOP. • Confidently dealt with entry formalities • Completed customs procedures • Worked with other freight agent • Experienced in air and road transportation • Prepared and provided documents accordance to airline procedures • Monthly Airline export booking • Invoicing to clients and oversea agents • Strong Customer service • Checked IATA payments with relevant jobs • Supervisor loading of LDS (units) • Organized perishable LD’s to quarantine chamber • Did 24 hrs shift job. • Courier export
- 7. 7 • Attend airlinemeetings • Attended queries for local and overseas clients • Any other tasks assigned by the team ledger or work mate • Booked for inspection with quarantine and health Gibson Freight (Fiji Ltd) January 1992- February 1995 Nadi airport Import and Export Clerk Duties/Responsibilities: • Airline bookings • Customs export entry • Clearance of import goods • Arrange trucking • Delivery of imports goods • Arranged pick up of export goods • Booked for inspection with quarantine and health • Attended pre release on shipment • Arranged casual staffs • Loaded goods with forklift • Deconsolidation/break bulk • Bonded warehouse Prabhu Brothers Hot Bread Shop January 1990- December 1992 Nadi Hot Bread Baker • Prepared bread, rolls, muffins and cakes according to recipe • Measured ingredients, using measuring cups, scales and spoons • Mixed ingredients to form dough or batter by hand and used electric mixer • Cut dough into uniform portions with knife or divider • Molded dough loaves or desired shapes • Placed the dough into loaves or desired shapes • Sprinkles topping, such as jelly, cinnamon and poppy seeds on specialties • Places pans of dough in proof box to rise • Inserted pans of raising dough in oven to bake. • Adjusts drafts or thermostatic controls to regulate oven temperature
- 8. 8 • Removed bakedgoods from oven and place goods on cooling rack • organized delivery of bread to hotel • did 24 hrs shift Hyaat Regency March 1988 - December 1990 Sigatoka Kitchen Hand to Assistance to Cook • Prepared food for cooks • Washed, chopped and peeled fruits and vegetables • Processed the food according to menu • Measured sauce and dressing into pre-portioned for serves. • Cleaned vegetables and fruits and store them into cooler • Stock control of foods items • Cleaned all equipment • Sanitized all appliances daily • Removed trash and kitchen garbage containers • Maintained the kitchen work area • Notified the cook of broke appliances • Reported hazards to cook • Inventory management • Check freshness of foods upon delivery • Trained new staffs on proper food preparation, menu knowledge, kitchen operation • Health regulation and sanitation guidelines • Helped in serve food at the counter and buffet lines • Carved meat, organized dishes • Maintained the correct temperatures of the food served Rattan Bhan and Company January 1985 – Febuary 1988 Sigatoka Trainee as cook and Baker • Worked in a restaurant and other kitchen to learn what it takes to become a chef • Worked in a bakery to learn what it takes to become a baker • Studied each kitchen and bakery sections • Reported directly to head chef • Baking of breads and buns
- 9. 9 • Prepared sweetcream • weighed the bread dough accordingly and shaped them into baking pan • learnt cake decoration • organized delivery of bread to hotels and resorts • prepared Indian dishes • Stock control INTEREST MEETING PEOPLE, WATCHING SPORT, DRIVING, TRAVELLING, SOCIAL WORK AND ENTERTAINMENT REFERENCES * Shalini Pratap Manager Logistics Transam Logistics Limited Suva, Fiji Islands MB: 679- 9923933 * Mr NAREND CHAND- Imports/Assistance Branch Manager Williams & Gosling Limited Nadi Airport, Fiji Islands Ph : 679- 6722858 Mb : 679- 9999748 * Mr RAM RAJEND- Managing Director Corporate Freight Services (Fiji) Limited Nadi Airport, Fiji Ph : 679- 6725870 MB : 679- 9925870 * MR .KAMAL REDDY- MANAGER FIJI Gibson Freight (Fiji) Limited Nadi Airport, Fiji Ph : 679 6720333 Mb : 679 9921320
- 10. 10 * MR. ABDULKHAN – MANAGER Northern Projects Fiji Ltd Suva, Fiji Islands Mb:- 679 9994602