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Ramzi Hosni
Résidence AlIZ, Cité Al Ghazala, Ariana, Tunisie
(00216) 20 42 86 68
ramzi.hosni@gmail.com
Job Objective
Seeking a chance to work with a growing company through filling the IT Manager position and
putting my experience to good use.
Highlights of Qualifications
 10 years of dedicated experience in the field of Information Technology
 Proven record of providing service excellence by identifying key business issues
 Hands on experience in evaluating and validating analysis and developing
recommendations for clients in the context of overall solution
 In depth knowledge of determining clients’ needs by supplementing standard assessment
techniques
 Highly skilled in managing fiscal operating budget and IT resources for optimization and
support of operations
Areas of Expertise
 System Admin Support
 IT Security Protocols
 Database Management
 Network Administration
 Backup Strategies
 Record Keeping
 Liaison & Negotiation
 Project Management
 Customer Service
Career summary
September 2006 - Present: IT Manager at SMU (South Mediterranean University), Tunis
Working within a major Business School in Tunisia MSB (Mediterranean School of Business),
tasked with:
 Manage IT projects
 Maintain the School ERP
 Work with project teams to help implement Internal Systems
 Assess initial set-up requirements and implementing hardware and software solutions
accordingly
 Oversee the administration and maintenance of the school IT infrastructure
 Implement network
 Oversee the administration of the School’s WAN

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 Initiating a company-wide changeover to a much faster ISP with enhanced technical
support
 Oversee all helpdesk activities
 Respond to escalated helpdesk issues
 Oversee the administration and maintenance of computer stations and software for
company
 Oversee troubleshooting, systems backups, archiving, and disaster recovery and provides
expert support when necessary
 Manage the purchasing of all software, hardware and other IT supplies
 Implement IT infrastructure with full Cisco equipment
o Cisco Unified Communications Workspace (VOIP)
o Cisco Professional LCD displays
o Cisco Access point 802.11g/n
o Cisco Security Camera
o Crestron (Classroom control system)
 Implement Telepresence systems (Polycom HDX8000 and 9000)
Education and qualifications
2010–2012 Master Degree of Databases and Systems Integration (Ecole Supérieure de
Commerce Electronique de la Manouba), Tunis
2003–2006 Technology Diploma in Computer & Multimedia
ISAMM (Institut Supérieur des Arts de Multimedia de la Mannouba), Tunis
Key Modules: Web Design, Computer science, programming, Visual Communication, Multimedia,
Print, Design, Typography & Photography.
Professional development
 Cisco Certified Network Associate (Advancia, July, 2010)
 Team Building and Leadership (MSB, January, 2010)
Personal details
Driving Licence Full/Clean
Health Excellent; non-smoker
Languages Fluent French & English
Interests and activities
Currently include Photography, Music, and Movies.