1. Ryland Evans
Apartment 7, The Glas
Pontcanna
CARDIFF
CF11 9PF
Mobile No. 0781 768 5034
E-mail: rylandevans@hotmail.com
Profile:
University graduate with a 2:2 majoring in Geography and a minor in Sociology, juggled
part-time employment with full-time study successfully. Familiar with Windows XP, Vista,
7, 8 and hold a European Computer Driving Licence. A newly qualified IT professional
with a wealth of office environment experience. An excellent communicator who is
adaptable and able to prioritise workloads and works within tight deadlines. Nowlooking
to pursue an IT related career learning newskills along the way, willing to go the extra
distance to facilitate personal and professional progression.
Education/ Qualifications:
COMPTIA A+ Essentials Exams 220-801 & 802 in Technical Support – June 2014
Sept 1998 - July 2002 Glamorgan University, Pontypridd, South Wales
BA (Major/Minor) Geography and Sociology
Sept 1989 - July 1997 Brynteg Comprehensive School, Bridgend, South Wales
A’ Level Business Studies, Geography and Sociology
GCSE Grades A-C (6) inc. Maths and English
Previous Experience:
May 2016 – Present Tier 1 Service Desk Analyst – Welsh Water
 Providing IT support for users company and country wide using desktops, toughbooks,
laptops, mobile devices and all periphery devices
 Dealing with very high call volumes on a day to day basis using the ticketing system Support
Works
Jan 2016 – Apr 2016 Installation Engineer – Vista Retail Support
 Visiting Lloyds Pharmacies around South Wales area installing new Windows 7 machines
and systems as part of UK rollout
 Liaising with 2nd
and 3rd
line support
 Working alongside pharmacy staff to ensure site jobs are completed thoroughly
Nov 2015 – Dec 2015 IT Service Desk Analyst – L’Oreal
 Providing 1st
Line Support to 40 on site users and more across UK remotely
 Liaising with 2nd
and 3rd
line support when required via Support Works ticketing system
 Dealing with Sales Reps IT orders and troubleshooting any issues that arise
 Troubleshooting software issues immediately as and when required
 Building and deploying new laptops in rollout scheme for users across the site

2. Jun 2015 – Oct 2015 IS Assistant – United Welsh Housing Association
 Providing 1st
Line Support to 100+ Users in often very busy and challenging environment
 Preparing machines and deployment to various schemes,setting up networks
 Liaised with 2nd and 3rd line support when required via use of ticketing system
 Remoting in/visiting users' machines to fix issues, install software etc
 Became an integral part of major Rollout project of updated Housing Industry software
 Use of Visio to produce training guides, using SharePoint Designer to add guides to
Association's intranet service
Mar 2015 – Jun 2015 Migration Engineer – Ortho Clinical Diagnostics
 Migration of machines to Windows 7 using operational installation checklist and USMT tool
 Liaising with 3rd
Line Technician to resolve any issues
 Provision of 1st
Line Support for newly migrated users
Jan 2015 – Mar 2015 Digital Buddy Volunteer – Cardiff County Council
 Assisting Cardiff Council’s Get Online project at Central Hub and Drop-In Centres.
 Helping customers with basic computer skills
Aug 2014 – Dec 2014 Level 1 IT Hardware Engineer – Admiral Insurance
 Supervision and managing Engineers and workloads
 Decommission, setting up and troubleshooting 3000 Computer Systems in new office
complex
 Installation of Network Switches and patching of drop points
 Providing 1st
Line Technical Support to Admiral End Users following office moves
 Management of stock and providing regular updates to Project Manager
Apr 2012 – Jul 2013 Housing Officer – Cardiff County Council
 Collecting and delivering correspondence for hostels in Cardiff area
 Collecting and processing rent monies paid to hostels
 Prompt ordering of equipment required by council premises using SAP financial software
 Liaising with suppliers daily and ensuring prompt payment of invoices by our department
Oct 2007 – Mar 2012 Audio Typist – Balfour Beatty People, Cardiff
 Typing of taped interviews conducted by Fraud Investigators on behalf of the Department for
Work and Pensions
 Liaising with Fraud Investigators nationwide to ensure immediate and accurately completed
transcripts
 All associated administration
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Interests:
I enjoy watching and playing football, following the Welsh sides closely and attending matches.
I also play golf, jog and go road biking regularly. I like to keep up to date with current affairs and
enjoy watching quality television programmes. I also have a keen interest in music and enjoy
playing the electric and acoustic guitars. A piece of music I have composed has been used in a
recent independent film. I am naturally interested in troubleshooting any PC related problems
myself or friends may have, passing on such knowledge is always rewarding. I like to keep up to
date with latest technological developments as I am fascinated with what constantly evolving
gadgets are capable of.
Referees: References available upon request.