2012 International Fleet Barometer
N° 1001327 - International report
vendredi 17 août 12
2
CVO – what is it ?
§ An expert-platform for all fleet professionals:
fleet managers, procurement specialists, manufacturers,
leasing companies, advisers, insurers, press, public
authorities, researchers etc.
§ Created by Arval in 2002
§ Launched in The Netherlands in 2012
§ Neutral & International
vendredi 17 août 12
2
CVO – what is it ?
§ Focus: professional Mobility
§ Cost free Studies
§ Annual Fleet Barometer in collaboration with
§ Analysis of the decision-makers‘ attitudes on fleets
§ Overview of the main trends of the automotive market
§ Comparison of trends across 16 countries
§ An expert-platform for all fleet professionals:
fleet managers, procurement specialists, manufacturers,
leasing companies, advisers, insurers, press, public
authorities, researchers etc.
§ Created by Arval in 2002
§ Launched in The Netherlands in 2012
§ Neutral & International
vendredi 17 août 12
3
Perimeter of the study
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4
Perimeter of the study
Focus Europe
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Methodology
Sample: 4 823 interviews including 3 616 through Europe and 1 207 out of Europe
Target: Fleet managers in companies of all industries using corporate vehicles
Fieldwork period: Q1 2012
Data collection method: CATI system (Computer-assisted telephone interviewing)
Duration of the interview: 13 minutes in average
Quotas: companies size and sector
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6
Methodology
Companies with less than 10 employees
Companies with 10 to 99 employees
Companies with 100 to 249 / 499 / 999 employees
Companies with 250 / 500 / 1 000 employees and more
Companies
< 100 employees
Companies
>100 employees
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Index
Characteristics of the market
Characteristics of the fleet
Financing
Car policy and choice criteria
Services
Safety
Telematics
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8
Characteristics of the market
Characteristics of the fleet
Financing
Car policy and choice criteria
Services
Safety
Telematics
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9
IncreaseDecrease Balance
2012
Balance
2010
Balance = Fleet growth will increase – Fleet growth will decrease
Base: companies with corporate vehicles = 100%
% who think that the total number of vehicles on their company fleet will…
Fleet growth potential
in next three years
Balance
2011
Balance
2009
-14%
-8%
21 %
12 % + 4% + 10% + 10% + 8%
+ 7% + 14% + 13% - 2%
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Cost pressure on the company fleet
IncreaseDecrease
Balance = Cost pressure will increase – Cost pressure will decrease
Base: companies with corporate vehicles = 100%
% who think that this year, cost pressure on the fleet will…
-12%
-12%
43%
44%
Balance
2011
+ 32% + 31%
+ 31% + 37%
Balance
2012
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11
Don’t know
Decrease
Remain the same
Increase
Used cars resale value
% who think that the resale value of vehicles will…
9 %8 %
-59%-68%
20 %15 %
12 %9 %
Base: companies with corporate vehicles = 100%
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12
Characteristics of the market
Characteristics of the fleet
Financing
Car policy and choice criteria
Services
Safety
Telematics
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13
Distribution of fleet
Base: companies with corporate vehicles = 100%
Transport vehicles
Service vehicles
Sales vehicles
Incentive vehicles
Vehicles in exchange
of a monthly cost
Transport vehicles: of less than 3,5 tons
Service vehicles: used for maintenance and repair of facilities, general services, after-sales services…
Sales vehicles: intended for sales travel and appointments
Incentive vehicles: made available to employees as part of the company’s compensation policy
Vehicles in exchange of a monthly cost: deduced from the employee’s salary
23 %
34 %
18 %
19 %
34 %
35 %
16 %
9 %
9 %
3 %
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-8%
-16%
15%10%
Increased
Decreased
Perceived evolution of average duration
since last year
Passenger Cars
Light Commercial
Vehicles
% who think that duration of usage in the company has…
Base: companies Light Commercial Vehicles or Passenger Cars / Excluding second-hand vehicles
-8%-14%
13%9%
‘Don’t know’ not included
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Characteristics of the market
Characteristics of the fleet
Financing
Car policy and choice criteria
Services
Safety
Telematics
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16
Operating leasingFinance leasingCar creditSelf purchase*
Main financing method
Consolidated results
Base: companies with corporate vehicles = 100%
*Self-purchase = outright purchase + credit (other than car credit)
‘Don’t know’ and ‘others’ excluded
39 %
8 %
24 %
29 %
3 %
14 %
34 %
49 %
Data have been consolidated:
3 years average for France, Germany, Italy, Portugal, Switzerland, Poland, Belgium, Czech Republic, Spain, UK, Greece
1 year only for The Netherlands
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2008 2009 2010 2011 2012
44 %
46 % 46 %
49 % 49 %
17 %
15 % 15 % 14 % 14 %
32 % 31 % 30 %
29 % 29 %
7 % 7 % 8 % 8 % 8 %
Operating leasing
Finance leasing
Car credit
Self purchase*
Evolution of the main financing method
Consolidated results
Base: companies with corporate vehicles = 100%
*Self-purchase = outright purchase + credit (other than car credit) ‘Don’t know’ and ‘others’ excluded
Data have been consolidated:
3 years average for France, Germany, Italy, Portugal, Switzerland, Poland, Belgium, Czech Republic, Spain, UK, Greece
First year for the Netherlands
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2008 2009 2010 2011 2012
36 % 36 %
32 %
37 %
34 %
2 % 2 % 3 % 3 % 3 %
23 %
25 %
26 %
24 % 24 %
39 %
38 %
39 %
36 %
39 %
Operating leasing
Finance leasing
Car credit
Self purchase*
Evolution of the main financing method
Consolidated results
Base: companies with corporate vehicles = 100%
*Self-purchase = outright purchase + credit (other than car credit) ‘Don’t know’ and ‘others’ excluded
Data have been consolidated:
3 years average for France, Germany, Italy, Portugal, Switzerland, Poland, Belgium, Czech Republic, Spain, UK, Greece
First year for the Netherlands
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19
Characteristics of the market
Characteristics of the fleet
Financing
Car policy and choice criteria
Services
Safety
Telematics
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20
Decision-making department
on car policy
Top Management
Administrative /
Finance Direction
Fleet
Director
Procurement
Human
Resources
Other
Base: companies with corporate vehicles = 100%
56 %
80 %
14 %
8 %
7 %
4 %
7 %
1 %
10 %7 %
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21
Mobility manager
% of companies with a function that covers both corporate fleets and travel
Base: companies with 100 employees and more, with corporate vehicles
37 %
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22
Already implemented
Don’t know what a
mobility plan is
Considered
Mobility plan
% of companies considering mobility plan for their employees
Base: companies with more than 100 employees “Not considered” not included
29 %
12%
17 %
Total
implemented + considered
3 %
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Potential of Electric Vehicles
% who identified areas where Electric Vehicles could be suitable
Base: companies with corporate vehicles = 100%
22 %
14 %2012
2011
29 %
24 %
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Characteristics of the market
Characteristics of the fleet
Financing
Car policy and choice criteria
Services
Safety
Telematics
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% who outsource the following services
Outsourcing of services
Vehicle maintenance
Tyre replacement
24h assistance
Management of insurance
Accident management
Replacement vehicle
Fuel Management
Driver Safety training
Online reporting
31%
33%
57%
61%
50%
55%
70%
73%
76%
11%
18%
29%
42%
48%
55%
57%
65%
68%
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26
CO2 optimization of car policy
Reporting on reliability of
brands / models
CO2 reporting
Communication to drivers to
decrease operational costs
Reporting for accounting and
fiscal purposes
Eco driving training
Consultancy on car company
policy
Grey Fleet management
Administration of pool of cars
available upon reservation
14%
10%
13%
13%
25%
20%
20%
14%
21%
3%
4%
3%
4%
11%
8%
7%
5%
8%
% with the following services already in place
New services already in place
Base: companies with corporate vehicles = 100%
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22 %34 %
15 %11 %
Considered
Already implemented
% considering replacing some vehicles currently individually
allocated with a right-to-use pool car upon reservation
Right-to-use pool car upon reservation
Base: companies which have the administration of pool of cars available upon reservation or which are interested
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Characteristics of the market
Characteristics of the fleet
Financing
Car policy and choice criteria
Services
Safety
Telematics
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29
% of businesses who consider safe driving behavior on professional trips as…
Individual responsibility Don’t know
Shared responsibility between
company and driver
Responsibility between
driver and company
Base: companies with corporate vehicles = 100%
47 %
43 %
51 %
54 %
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21 %
15 %
Safety driving training
% who have mandatory safety driving training
Base: companies with corporate vehicles = 100%
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31
Safety driving training
% who have mandatory safety driving training
33 %
27 %
13 %13 %
2 %
20 %
31 %26 %
16 %
61 %
14 %10 %
21 %
Base: companies with corporate vehicles = 100%
EU BE CH CZ DE ES FR GR IT NL PL PT UK
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32
Safety driving training
In-door classes
On the road
On tracks
E-learning
On Simulators
Others
What kind of mandatory safety trainings in companies
Base: companies with safety training implemented
10%
9%
19%
18%
41%
46%
5%
3%
7%
9%
33%
58%
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Effectiveness in companies with a training program
Frequency of safety driving training
5 %5 %
52 %54 %
14 %
16 %
29 %25 %
Annual
Bi annual
One off training session
Don’t know
Base: companies with safety training implemented
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Characteristics of the market
Characteristics of the fleet
Financing
Car policy and choice criteria
Services
Safety
Telematics
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35
Base: companies with corporate vehicles = 100%
6 %
4 %
18 %
5 %
Use of Telematics
Plans to implement
Implemented
% of companies using or planning to implement Telematics in the next 3 years
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36
Purposes for using Telematics
Base: companies using or planning to use Telematics
As a vehicle locator/tracker
Reduce fuel consumption
Monitor technical car data to
reduce maintenance costs
Monitor unauthorised use
Monitor driving behaviours
Improve safety of your drivers 21%
29%
29%
23%
32%
48%
14%
17%
23%
30%
42%
47%
Primary and secondary purposes for using Telematics
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37
Open No opinion Reluctant
Acceptance of drivers concerning
Geolocalisation information
Base: companies with corporate vehicles = 100%
11 %
8 %
26 %
16 %
27 %
47 %
36 %
29 %
Strongly opposed
Acceptance of drivers on the gathering of Geolocalisation information according to fleet managers
5%
-1%
Balance
Open –
(Reluctant + Strongly opposed)
vendredi 17 août 12
38
Open No opinion Reluctant
Base: companies with corporate vehicles = 100%
8 %
6 %
25 %
15 %
25 %
43 %
42 %
36 %
Strongly opposed
Acceptance of drivers concerning
driving behaviors information
Acceptance of drivers on the gathering of driving behaviors information according to fleet managers
15%
9%
Balance
Open –
(Reluctant + Strongly opposed)
vendredi 17 août 12

2012 International CVO Barometer

  • 1.
    2012 International FleetBarometer N° 1001327 - International report vendredi 17 août 12
  • 2.
    2 CVO – whatis it ? § An expert-platform for all fleet professionals: fleet managers, procurement specialists, manufacturers, leasing companies, advisers, insurers, press, public authorities, researchers etc. § Created by Arval in 2002 § Launched in The Netherlands in 2012 § Neutral & International vendredi 17 août 12
  • 3.
    2 CVO – whatis it ? § Focus: professional Mobility § Cost free Studies § Annual Fleet Barometer in collaboration with § Analysis of the decision-makers‘ attitudes on fleets § Overview of the main trends of the automotive market § Comparison of trends across 16 countries § An expert-platform for all fleet professionals: fleet managers, procurement specialists, manufacturers, leasing companies, advisers, insurers, press, public authorities, researchers etc. § Created by Arval in 2002 § Launched in The Netherlands in 2012 § Neutral & International vendredi 17 août 12
  • 4.
    3 Perimeter of thestudy vendredi 17 août 12
  • 5.
    4 Perimeter of thestudy Focus Europe vendredi 17 août 12
  • 6.
    5 Methodology Sample: 4 823interviews including 3 616 through Europe and 1 207 out of Europe Target: Fleet managers in companies of all industries using corporate vehicles Fieldwork period: Q1 2012 Data collection method: CATI system (Computer-assisted telephone interviewing) Duration of the interview: 13 minutes in average Quotas: companies size and sector vendredi 17 août 12
  • 7.
    6 Methodology Companies with lessthan 10 employees Companies with 10 to 99 employees Companies with 100 to 249 / 499 / 999 employees Companies with 250 / 500 / 1 000 employees and more Companies < 100 employees Companies >100 employees vendredi 17 août 12
  • 8.
    7 Index Characteristics of themarket Characteristics of the fleet Financing Car policy and choice criteria Services Safety Telematics vendredi 17 août 12
  • 9.
    8 Characteristics of themarket Characteristics of the fleet Financing Car policy and choice criteria Services Safety Telematics vendredi 17 août 12
  • 10.
    9 IncreaseDecrease Balance 2012 Balance 2010 Balance =Fleet growth will increase – Fleet growth will decrease Base: companies with corporate vehicles = 100% % who think that the total number of vehicles on their company fleet will… Fleet growth potential in next three years Balance 2011 Balance 2009 -14% -8% 21 % 12 % + 4% + 10% + 10% + 8% + 7% + 14% + 13% - 2% vendredi 17 août 12
  • 11.
    10 Cost pressure onthe company fleet IncreaseDecrease Balance = Cost pressure will increase – Cost pressure will decrease Base: companies with corporate vehicles = 100% % who think that this year, cost pressure on the fleet will… -12% -12% 43% 44% Balance 2011 + 32% + 31% + 31% + 37% Balance 2012 vendredi 17 août 12
  • 12.
    11 Don’t know Decrease Remain thesame Increase Used cars resale value % who think that the resale value of vehicles will… 9 %8 % -59%-68% 20 %15 % 12 %9 % Base: companies with corporate vehicles = 100% vendredi 17 août 12
  • 13.
    12 Characteristics of themarket Characteristics of the fleet Financing Car policy and choice criteria Services Safety Telematics vendredi 17 août 12
  • 14.
    13 Distribution of fleet Base:companies with corporate vehicles = 100% Transport vehicles Service vehicles Sales vehicles Incentive vehicles Vehicles in exchange of a monthly cost Transport vehicles: of less than 3,5 tons Service vehicles: used for maintenance and repair of facilities, general services, after-sales services… Sales vehicles: intended for sales travel and appointments Incentive vehicles: made available to employees as part of the company’s compensation policy Vehicles in exchange of a monthly cost: deduced from the employee’s salary 23 % 34 % 18 % 19 % 34 % 35 % 16 % 9 % 9 % 3 % vendredi 17 août 12
  • 15.
    14 -8% -16% 15%10% Increased Decreased Perceived evolution ofaverage duration since last year Passenger Cars Light Commercial Vehicles % who think that duration of usage in the company has… Base: companies Light Commercial Vehicles or Passenger Cars / Excluding second-hand vehicles -8%-14% 13%9% ‘Don’t know’ not included vendredi 17 août 12
  • 16.
    15 Characteristics of themarket Characteristics of the fleet Financing Car policy and choice criteria Services Safety Telematics vendredi 17 août 12
  • 17.
    16 Operating leasingFinance leasingCarcreditSelf purchase* Main financing method Consolidated results Base: companies with corporate vehicles = 100% *Self-purchase = outright purchase + credit (other than car credit) ‘Don’t know’ and ‘others’ excluded 39 % 8 % 24 % 29 % 3 % 14 % 34 % 49 % Data have been consolidated: 3 years average for France, Germany, Italy, Portugal, Switzerland, Poland, Belgium, Czech Republic, Spain, UK, Greece 1 year only for The Netherlands vendredi 17 août 12
  • 18.
    17 2008 2009 20102011 2012 44 % 46 % 46 % 49 % 49 % 17 % 15 % 15 % 14 % 14 % 32 % 31 % 30 % 29 % 29 % 7 % 7 % 8 % 8 % 8 % Operating leasing Finance leasing Car credit Self purchase* Evolution of the main financing method Consolidated results Base: companies with corporate vehicles = 100% *Self-purchase = outright purchase + credit (other than car credit) ‘Don’t know’ and ‘others’ excluded Data have been consolidated: 3 years average for France, Germany, Italy, Portugal, Switzerland, Poland, Belgium, Czech Republic, Spain, UK, Greece First year for the Netherlands vendredi 17 août 12
  • 19.
    18 2008 2009 20102011 2012 36 % 36 % 32 % 37 % 34 % 2 % 2 % 3 % 3 % 3 % 23 % 25 % 26 % 24 % 24 % 39 % 38 % 39 % 36 % 39 % Operating leasing Finance leasing Car credit Self purchase* Evolution of the main financing method Consolidated results Base: companies with corporate vehicles = 100% *Self-purchase = outright purchase + credit (other than car credit) ‘Don’t know’ and ‘others’ excluded Data have been consolidated: 3 years average for France, Germany, Italy, Portugal, Switzerland, Poland, Belgium, Czech Republic, Spain, UK, Greece First year for the Netherlands vendredi 17 août 12
  • 20.
    19 Characteristics of themarket Characteristics of the fleet Financing Car policy and choice criteria Services Safety Telematics vendredi 17 août 12
  • 21.
    20 Decision-making department on carpolicy Top Management Administrative / Finance Direction Fleet Director Procurement Human Resources Other Base: companies with corporate vehicles = 100% 56 % 80 % 14 % 8 % 7 % 4 % 7 % 1 % 10 %7 % vendredi 17 août 12
  • 22.
    21 Mobility manager % ofcompanies with a function that covers both corporate fleets and travel Base: companies with 100 employees and more, with corporate vehicles 37 % vendredi 17 août 12
  • 23.
    22 Already implemented Don’t knowwhat a mobility plan is Considered Mobility plan % of companies considering mobility plan for their employees Base: companies with more than 100 employees “Not considered” not included 29 % 12% 17 % Total implemented + considered 3 % vendredi 17 août 12
  • 24.
    23 Potential of ElectricVehicles % who identified areas where Electric Vehicles could be suitable Base: companies with corporate vehicles = 100% 22 % 14 %2012 2011 29 % 24 % vendredi 17 août 12
  • 25.
    24 Characteristics of themarket Characteristics of the fleet Financing Car policy and choice criteria Services Safety Telematics vendredi 17 août 12
  • 26.
    25 % who outsourcethe following services Outsourcing of services Vehicle maintenance Tyre replacement 24h assistance Management of insurance Accident management Replacement vehicle Fuel Management Driver Safety training Online reporting 31% 33% 57% 61% 50% 55% 70% 73% 76% 11% 18% 29% 42% 48% 55% 57% 65% 68% vendredi 17 août 12
  • 27.
    26 CO2 optimization ofcar policy Reporting on reliability of brands / models CO2 reporting Communication to drivers to decrease operational costs Reporting for accounting and fiscal purposes Eco driving training Consultancy on car company policy Grey Fleet management Administration of pool of cars available upon reservation 14% 10% 13% 13% 25% 20% 20% 14% 21% 3% 4% 3% 4% 11% 8% 7% 5% 8% % with the following services already in place New services already in place Base: companies with corporate vehicles = 100% vendredi 17 août 12
  • 28.
    27 22 %34 % 15%11 % Considered Already implemented % considering replacing some vehicles currently individually allocated with a right-to-use pool car upon reservation Right-to-use pool car upon reservation Base: companies which have the administration of pool of cars available upon reservation or which are interested vendredi 17 août 12
  • 29.
    28 Characteristics of themarket Characteristics of the fleet Financing Car policy and choice criteria Services Safety Telematics vendredi 17 août 12
  • 30.
    29 % of businesseswho consider safe driving behavior on professional trips as… Individual responsibility Don’t know Shared responsibility between company and driver Responsibility between driver and company Base: companies with corporate vehicles = 100% 47 % 43 % 51 % 54 % vendredi 17 août 12
  • 31.
    30 21 % 15 % Safetydriving training % who have mandatory safety driving training Base: companies with corporate vehicles = 100% vendredi 17 août 12
  • 32.
    31 Safety driving training %who have mandatory safety driving training 33 % 27 % 13 %13 % 2 % 20 % 31 %26 % 16 % 61 % 14 %10 % 21 % Base: companies with corporate vehicles = 100% EU BE CH CZ DE ES FR GR IT NL PL PT UK vendredi 17 août 12
  • 33.
    32 Safety driving training In-doorclasses On the road On tracks E-learning On Simulators Others What kind of mandatory safety trainings in companies Base: companies with safety training implemented 10% 9% 19% 18% 41% 46% 5% 3% 7% 9% 33% 58% vendredi 17 août 12
  • 34.
    33 Effectiveness in companieswith a training program Frequency of safety driving training 5 %5 % 52 %54 % 14 % 16 % 29 %25 % Annual Bi annual One off training session Don’t know Base: companies with safety training implemented vendredi 17 août 12
  • 35.
    34 Characteristics of themarket Characteristics of the fleet Financing Car policy and choice criteria Services Safety Telematics vendredi 17 août 12
  • 36.
    35 Base: companies withcorporate vehicles = 100% 6 % 4 % 18 % 5 % Use of Telematics Plans to implement Implemented % of companies using or planning to implement Telematics in the next 3 years vendredi 17 août 12
  • 37.
    36 Purposes for usingTelematics Base: companies using or planning to use Telematics As a vehicle locator/tracker Reduce fuel consumption Monitor technical car data to reduce maintenance costs Monitor unauthorised use Monitor driving behaviours Improve safety of your drivers 21% 29% 29% 23% 32% 48% 14% 17% 23% 30% 42% 47% Primary and secondary purposes for using Telematics vendredi 17 août 12
  • 38.
    37 Open No opinionReluctant Acceptance of drivers concerning Geolocalisation information Base: companies with corporate vehicles = 100% 11 % 8 % 26 % 16 % 27 % 47 % 36 % 29 % Strongly opposed Acceptance of drivers on the gathering of Geolocalisation information according to fleet managers 5% -1% Balance Open – (Reluctant + Strongly opposed) vendredi 17 août 12
  • 39.
    38 Open No opinionReluctant Base: companies with corporate vehicles = 100% 8 % 6 % 25 % 15 % 25 % 43 % 42 % 36 % Strongly opposed Acceptance of drivers concerning driving behaviors information Acceptance of drivers on the gathering of driving behaviors information according to fleet managers 15% 9% Balance Open – (Reluctant + Strongly opposed) vendredi 17 août 12