This document contains information about Jean-Marie Delort's work experience and qualifications. It shows that he has over 20 years of experience in hospitality management, currently serving as the Sales & Marketing Manager at La Pirogue in Mauritius. He has held several other managerial roles at La Pirogue over the years. The document lists his areas of expertise, qualifications including a diploma in hospitality management, languages spoken, and recommendations from previous clients praising his professionalism and customer service skills.

1. Page1
Jean-Marie Delort
Sales & Marketing Manager at La Pirogue, Mauritius
jeanmarie.delort@lapirogue.mu
Experience
Sales & Marketing Manager at La Pirogue, Mauritius
January 2012 - Present (3 years 7 months)
7 recommendations available upon request
Front Office Manager at La Pirogue, Mauritius
March 1998 - February 2012 (14 years)
1 recommendation available upon request
Reception Manager at La Pirogue, Mauritius
January 1995 - August 1996 (1 year 8 months)
1 recommendation available upon request
Head Receptionists at La Pirogue, Mauritius
October 1993 - January 1995 (1 year 4 months)
Responsibe for the smooth running of the operations at the Front Desk.
Languages
Italian (Elementary proficiency)
French (Full professional proficiency)
English (Full professional proficiency)
Courses
Sales & Marketing Manager
La Pirogue, Mauritius
Digital Marketing
Honors and Awards
Manager of the year
La Pirogue, Mauritius
2011
Projects
yr 2015 Objectives

2. Page2
July 2013 to Present
Members:Jean-Marie Delort, + Add team member
*Face to face selling -------------------------------- Educ tour / Familiarisation Trip / Media Trip / Bloggers
Trip / Incentive buyers... Builds relationships -Convert every prospect into a client (exchange of bytes into
rupees) How: -eletter is sent via email after each visit -Record contacts in database for emailing -Extend
French Tour operators’ Event to other Markets (ex. Kuoni’s Cup, Cap sur Sun, Graines & Stars...) -Team
members to acquire foreigners languages(emerging markets) *Initiate reports in view to develop strategies
for the future... *Initiatives search/develop/implement to increase revenue Ex: -Develop different and
exclusive packages -Incite plan to retain repeat guest -Create Unique added values formula *ecommerce -
Maximise use of modern technologies -Find opportunities to translate Bytes to Rupees
Chinese TV Show
2013 to Present
Members:Jean-Marie Delort
http://v.youku.com/v_show/id_XNjQwNzc4Njky.html
Certifications
Digital Marketing
Université Paris-Dauphine April 2015
Diploma in Tourism, Catering, Hotel Management
SHATEC Institutes Pte Ltd 1999
Skills & Expertise
Hospitality Industry
Hospitality Management
Tourism
Hotels
Hotel Management
Yield Management
Hospitality
Resorts
Food & Beverage
Event Management
Leisure
Guest Service Management
Rooms Division
Opening Hotels
Convention Services
Banquets
Revenue Analysis
Pre-opening
Hotel Booking
Customer Service

3. Page3
Management
Property Management Systems
Pre-opening experience
OnQ
Opera
Marketing
Concierge Services
Database Administration
Micros
Sales
Sales Management
Tour Operators
Analytics
Marketing Concepts
Sales Planning
Receptionist Duties
Financial Planning and Strategy
Dynamic Positioning
People Management
Territory Management
Competitive Analysis
Understanding the Customer
Product Development
Strengthening Client Relationships
Creative Services
Digital Marketing
ana
Rooms Division Management
On the Job Training
Coaching
Education
HSM, Mauritius
Diploma, Hospitality Administration/Management, 1998 - 2000
Interests
Digital Marketing (Harness our power to be a leader, Convert every prospect into a client)
Organizations
Sun Resorts Ltd.
Sales & Marketing Manager at La Pirogue
March 1985 to Present

4. Page4
Jean-Marie Delort
Sales & Marketing Manager at La Pirogue, Mauritius
jeanmarie.delort@lapirogue.mu
9 people have recommended Jean-Marie
"As a professional speaker, I spend a considerable amount of time in hotels and conference venues around the
world. Mr Jean-Marie Delort is among the most professional that I have ever had the pleasure to meet. He is a
brand-ambassador and a consummate pro of his craft."
— Douglas Kruger, was Jean-Marie's client
"Jean-Marie is a very trustworthy person who cares very much to satisfy our needs. He puts customers needs
at the centre of his action so that they feel important and well taken care of: very important (and difficult to
find) qualities for his job in the Hotel industry!"
— Dino Zandonella Necca, was Jean-Marie's client
"Jean Marie est un amoureux de la Pirogue et il connait les attentes de ses clients ! Toujours à l'écoute il peut
s'appuyer sur un staff réactif pour orgnaiser toutes les opérations ! Bravo"
— Laurent BANCEL, Délégué commercial, Solea Vacances, worked with Jean-Marie at La Pirogue,
Mauritius
"Jean marie est toujours prêt à répondre aux attentes de nos clients communs et c'est un véritable plaisir de
travailler avec lui mais e sais que je peux aussi compter sur lui en tant qu'ami. Personne rare et précieuse.
J'espère que notre collaboration durera encore longtemps Lucien"
— LUCIEN Caruso, REPRESENTANT COMMERCIAL REGION PACA, SOLEA VACANCES, worked with
Jean-Marie at La Pirogue, Mauritius
"J'ai eu le plaisir de travailler pendant 3 ans avec Jean Marie. il a toujours été très efficace et structuré dans
son travail en plus d'un relationnel hors pair. Jean Marie est un battant et je le recommande sans hésitation."
— Antoine Christian, General Manager, Sun International Resort; One & Only, managed Jean-Marie at La
Pirogue, Mauritius

5. Page5
"i have stayed at la pirogue in mauritius many times. jean marie has always been very welcoming,super
efficient in this superb hotel he has handled any problems immediately with great aplomb and skill i cannot
recommend him any higher"
— ian grigg-spall, was Jean-Marie's client
"“Jean-Marie is a great communicator and professional organizer. He knows how to work within deadlines
and how to get the job done. He's a fun person to work with and his uplifting personality stimulates any group
process, even in demanding circumstances. Furthermore, he knows how to communicate with clients and sees
commercial opportunities.”"
— Kurt A. Bablee #, Facilities Manager, Standard Bank, was with another company when working with
Jean-Marie at La Pirogue, Mauritius
"A hands on Manager, loyal, honest and a great sense of professionalism in his responsibilities. Highly
motivated and ambitious person. He speaks with great passion and have know him as a dedicated and talented
Manager who is climbing the ladder gradually but surely."
— Naden Patrick Coodien, Executive Manager i/c of Food & Beverage, One&Only Royal Mirage, worked
directly with Jean-Marie at La Pirogue, Mauritius
"As the Central Reservations Manager for the Sun International Hotels in the Indian Ocean, it was important
that I worked closely with the managers at the property level. Jean-Marie was always a pleasure to deal with,
well liked and respected by his colleagues. He and I developed an excellent working relationship to handle
difficult situations such as overbooking or unhappy guests, ensuring that the guest's satisfaction was first and
foremost. I enjoyed both our professional relationship, and the social interactions which we shared as co-
workers"
— ADELE GOODMAN, International Operations Manager, lastminute.com, worked with Jean-Marie at La
Pirogue, Mauritius
Contact Jean-Marie on LinkedIn