Imad MOSLEM is a French national of Lebanese descent currently working as a Service Manager for a hospital in France. He has over 15 years of experience in biomedical engineering and management roles in France, Lebanon, and the UAE. He holds a Bachelor's degree in Biomedical Engineering from Lebanon and a Master's degree in Quality Management from France. His experience includes roles managing biomedical technicians, maintaining medical equipment, implementing quality management systems, and customer service management.

1. Imad MOSLEM
Curent Location :
France
Tel (fr): 33.6.74.76.62.75
Mail : m_imad@mail.com
Skype ID : Imad-MOSLEM
Nationality: French
Native Nationality: Lebanese
Experience in UAE: 1 year
Senior Biomedical Engineer
Advanced Proficiencies:
 Microsoft Office (Word, Excel, Power point).
 Computer Maintenance & Asset management : GE Asset+
 ERP : E-planning
 SAP : Basic knowledge
 GED :(Electronic Documents management)
Languages:
 English: Fluent
 French: Bi lingual
 Arabic: Native
LANGUAGUES & PROFICIENCIES
EXPERIENCE
EDUCATION
IUL, Lebanon, 1996 - 2001:
Bachelor of Science, Biomedical Engineering (5 years studies).
UTC, France, 2013 – 2014:
Masters degree in Quality Management « NQCE » (Normalisation, Quality, Certification &
TESTING) (12 months studies).
June 2010- Till now: Service Manager –medical devices
Compiegne-Noyon Hospital, France (1200 beds)
- Responsible of a 4 biomedical technicians team.
- Purchasing and commissioning medical equipments within annual procurement plan (Tenders,
national purchasing platform).
- Negotiation budgets with suppliers and contractors (special discount, price freezing, and time
extensions for guaranties).
- Verifying installation requirements and commissioning new equipments
- Working closely with MEP department on hospital projects and maintenance.
- Customer service (medical units) on daily basis. User trainings for new equipments.
- Reparation of medical equipments when needed (Steam sterilizers, operation tables and
lightening, dental chairs, Dialysis machine and water treatments, ECG and monitors,…).
- Managing maintenance operations of medical devices and systems on 3 sites of the hospital
(Budgets, decision making, planning, follow-up), technical support for technicians.
- Managing maintenance contracts (implementation, decision making, budgeting).
- Implementation and follow up of the quality management system ISO 9001 in the biomedical
department (KPIS, QA documents, internal audits, 5S, management reviews).
- Handling medical units complaints for delays or incidents

2. Sep.2009-May 2010: Customer service manager, Smiths medical France
- Restructuring the Service department: Recruiting two technicians, implementation of
Asset data base.
- Responsible of Customer service for after sales.
- Support of sales teams in projects and tenders.
- Sales of maintenance contracts
- Responsible of a 3 biomedical technician’s team.
- On-site training biomedical technicians on Smiths products.
- Responsible of ISO 9001 QMS (KPIS, documents review, audits)
Sep.2007 –Sep.2009: Sales/Service Support Engineer, Peak Service France
- Installation, corrective & preventive maintenance for medical laboratory automates.
- Sales of service contracts.
Feb.2005- Jul.2007: Head of biomedical Unit, Labib Medical Center, Lebanon
- Installation, commissioning & servicing medical equipments: 1 technician, maintenance
contracts, preventive maintenance plan,...
Mar.2004–Nov.2004:Sales/Service Manager, Callisto Trading, Dubai
- Extending business in gulf countries: Presenting, installing, and managing customer
service in the gulf countries
- Coordinator of a team of 3 sales representatives: Planning customer visits, sales
tracking, and finalization of sales deals.
Jan.2003-Jan.2004: Lieutenant, Central Military Hospital, Lebanon
- During Military Service, responsible of the biomedical workshop
Oct.2001- Dec.2002: Technical Support Engineer, Medconsul, Lebanon
- Installation and maintenance of medical imaging systems (X-ray table, Scanner, MRI),
and surgical instruments sterilizers (autoclaves).
- Sales of maintenance contracts
Technical Trainings:
 July 2015: ERP, e-planning, DRH, CHICN, France
 June 2012: Dialysis Water Treatment systems, Gambro, France
 May 2012: Assessment of professional skills, CAPITAN France
 April 2012: Anesthesia workstation Primus, Dräger France
 March 2012: EDM (Electronic Document Management) SOFAXIS France.
 November 2009: New born Intensive care Ventilator, Smiths Medical, England
 September 2009: syringes pumps, Smiths Medical, England
 April 2009: Ultrasound/ Elastography equipments, Supersonic Imaging, France
 February 2009: ELSD, Grace, Belgium
 January 2009: blood coagulation analyzers, Pentapharm, Germany
 April 2008: Centrifuges, Hettich, Germany
 March 2008: IPL hair removal machines, DDD, Germany
 Sept. 2007: HPLC Equipments, Biorad, France
 May 2004: Aesthetic equipments, Biorem, Italy
 May 2004: Oxygen generators, Maya Beauty Engineering, Italy
 January 2004: Dialysis equipments GAMBRO, Pharmatech, Lebanon
 Sept.2000-July 2000: Installation of a Philips MRI system, Intermedic, Lebanon
 July 1999-Sept.1999: Philips medical imaging modalities, Intermedic, Lebanon