Managing the gap between Business, People & Technology!
Changing, building, improving and creating new concepts & organizations are the constant factor throughout my career.
Senior Executive in Sales Management, Sales Operations, Sales Outsourcing and Online Marketing Concepts. An unconventional, strategic thinker with international experience ranging from the automotive industry to IT, Telecom and Contact Center Outsourcing.
Vast experience in building, changing, managing and developing large (international) teams & businesses from Greenfield situations to excellent performance and commercial success.
Building business models, building teams, using state of the art technology and down to earth processes. Used to working with commercial, operational and technology focused people. Both in corporate environments and start-up companies.
Familiar with change management, program management, talent development, HR & Recruitment
This document provides an overview of learner support services at a university, including how to access and use the library, IT resources, and support services. It explains how to get a student ID card, set a password, find study spaces, check email, use the library catalog to find and borrow books, save work, print documents, and get help if needed. The document is intended to help new students get started by explaining essential services and resources available to them.
Bruno's Art & Sculpture Garden is hidden amongst the trees in the Victorian village of Marysville, Australia. With over 300 paintings and sculptures surrounded by a magical rainforest setting, Bruno Torfs has created one of the world's most unique art gardens for visitors of all ages to discover.
The document discusses post-settlement pitfalls attorneys may face if they fail to fully inform clients of settlement options and properly advise them. Three examples are provided where attorneys failed to disclose structured settlement benefits, advise on impacts to public benefits eligibility, or ensure the best annuity rates, resulting in potential liability. The document stresses that attorneys have a duty to fully explain settlement ramifications to avoid these pitfalls.
Android is an open source software stack for mobile devices that includes an operating system, middleware, and key applications. It allows developers to write managed code in Java for the Dalvik virtual machine. The Android software development kit includes tools and APIs for building applications using reusable components like activities, services, and content providers. Applications are debugged using an emulator or by testing on actual devices. [/SUMMARY]
1) The document reports on a study of 132 patients with horizontal canal benign paroxysmal positional vertigo (HC-BPPV) treated with barbecue maneuver, forced prolonged position (FPP), and/or rapid head rotation.
2) Results found that barbecue maneuver and/or FPP resolved HC-BPPV in 22 patients, while rapid head rotation resolved HC-BPPV in 7 patients, inducing different nystagmus responses.
3) The document concludes that FPP and barbecue maneuver remain first choice treatments for HC-BPPV, while rapid head rotation can be used for intractable cases, especially cupulolithiasis cases. Nystagmus direction depends on
Ryan Scott Lum is a designer, entrepreneur, and founder of Creative Guerrilla Marketing. He has over 5,700 Twitter followers and 5,500 Facebook likes. Lum discusses finding your passion and shares tips for career success, including being curious, building relationships, and communicating effectively. He also covers options for agency life and freelancing, highlighting resources for freelancers and tips for online portfolios.
This document provides an overview of learner support services at a university, including how to access and use the library, IT resources, and support services. It explains how to get a student ID card, set a password, find study spaces, check email, use the library catalog to find and borrow books, save work, print documents, and get help if needed. The document is intended to help new students get started by explaining essential services and resources available to them.
Bruno's Art & Sculpture Garden is hidden amongst the trees in the Victorian village of Marysville, Australia. With over 300 paintings and sculptures surrounded by a magical rainforest setting, Bruno Torfs has created one of the world's most unique art gardens for visitors of all ages to discover.
The document discusses post-settlement pitfalls attorneys may face if they fail to fully inform clients of settlement options and properly advise them. Three examples are provided where attorneys failed to disclose structured settlement benefits, advise on impacts to public benefits eligibility, or ensure the best annuity rates, resulting in potential liability. The document stresses that attorneys have a duty to fully explain settlement ramifications to avoid these pitfalls.
Android is an open source software stack for mobile devices that includes an operating system, middleware, and key applications. It allows developers to write managed code in Java for the Dalvik virtual machine. The Android software development kit includes tools and APIs for building applications using reusable components like activities, services, and content providers. Applications are debugged using an emulator or by testing on actual devices. [/SUMMARY]
1) The document reports on a study of 132 patients with horizontal canal benign paroxysmal positional vertigo (HC-BPPV) treated with barbecue maneuver, forced prolonged position (FPP), and/or rapid head rotation.
2) Results found that barbecue maneuver and/or FPP resolved HC-BPPV in 22 patients, while rapid head rotation resolved HC-BPPV in 7 patients, inducing different nystagmus responses.
3) The document concludes that FPP and barbecue maneuver remain first choice treatments for HC-BPPV, while rapid head rotation can be used for intractable cases, especially cupulolithiasis cases. Nystagmus direction depends on
Ryan Scott Lum is a designer, entrepreneur, and founder of Creative Guerrilla Marketing. He has over 5,700 Twitter followers and 5,500 Facebook likes. Lum discusses finding your passion and shares tips for career success, including being curious, building relationships, and communicating effectively. He also covers options for agency life and freelancing, highlighting resources for freelancers and tips for online portfolios.
The document discusses several festivals celebrated in Lagos, Nigeria. It describes the Agere, Eyo, Gelede/Efe, and Zangbeto masquerade festivals. The Eyo festival occurs during a new king's coronation or an important dignitary's death and involves strict rules. The Gelede/Efe festival highlights women's importance and occurs over two days, with Efe on the first and Gelede in the afternoon with masquerades. The nine-day Zangbeto festival in Badagry includes elders who ensure disputes are solved and laws followed.
O documento descreve a vida e obra do compositor Ludwig van Beethoven, notando sua genialidade musical e como suas nove sinfonias podem ser interpretadas como representando os nove mistérios iniciáticos. Beethoven nasceu em 1770 na Alemanha e apesar de desafios em sua vida, compôs obras primas como as nove sinfonias, que são divididas em dois grupos representando equilíbrio entre mente e coração.
Draft Uslf Social Media Class Briefing 25 Sep09Bryan Hilferty
This document provides information and instructions for using social media platforms like Facebook, Twitter, and Flickr. It discusses what social media is, why it's important, and how high-ranking military officials and government leaders are using social media. Step-by-step instructions are given for setting up accounts and profiles on Facebook and Twitter. The document aims to educate users on engaging with social media.
72% of viewers of the TV show Glee watch episodes after the first broadcast transmission through time-shifting methods like DVR recordings, online streaming, and video-on-demand. Time shifting is becoming more common, with the percentage of total viewing through these methods rising from 13% for early adopters of DVR technology to 23% for later adopters. Mobile devices are exacerbating this trend of time-shifted viewing. As time shifting increases, traditional broadcasters need to adopt a "sampling" approach to content promotion across multiple platforms in order to engage viewers who no longer watch specific channels or content in a linear fashion.
Este documento contiene una lista de 22 villancicos navideños populares. Entre ellos se encuentran villancicos como "Angels We Have Heard on High", "Away in a Manger", "O Come, All Ye Faithful" y "Silent Night". La lista proporciona los títulos de villancicos tradicionales cantados comúnmente durante la temporada navideña.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help boost feelings of calmness, happiness and focus.
PIH is a Polish rap artist from Bialystok who released his first album in 2000 as part of the group "17". Some of his most notable solo albums include "Nie Ma Miejsca Jak Dom" from 2001, "Krew, Pot I Zly" from 2004, and his most recent double album "Kwiaty Zla" from 2011. PIH is considered one of the most unique rappers in Poland due to his complex lyrical style and metaphors.
1) The document is sheet music for the first movement of Eine kleine Nachtmusik by Wolfgang Amadeus Mozart for violin 1.
2) It provides musical notation for the violin 1 part including dynamics, tempo markings, phrasing, and other performance instructions.
3) The sheet music spans 132 measures and is in the key of G major.
Why you should keep your Web knowledge up to date
and How to keep your Web knowledge up to date?
facebook,gadgets,market share,newsletter,rss,technology,trend,twitter,websites trends,widgets
This study was based on the approach laid for future study by the project Ergonomic Evaluation of Indian Style Toilet in Indian Railways’ Duronto Train. In brief, Ergonomic Evaluation of Indian Style Toilet in Indian Railways’ Duronto Train dealt with the ergonomic evaluation of Indian style toilet in Duronto train. The purpose of Ergonomic Evaluation of Indian Style Toilet in Indian Railways’ Duronto Train project was to do a preliminary ergonomic evaluation so as to suggest probable solutions to reduce the dissatisfaction of a person after using the toilet and to lay an approach for future ergonomic study. Readers were encouraged to read Ergonomic Evaluation of Indian Style Toilet in Indian Railways’ Duronto Train beforehand so as to get a comprehensive understanding of this project.
This project carried on further by suggesting a design for the interiors of Indian style toilet in Duronto train by keeping in mind the main activities performed inside a toilet. These activities were studied in Ergonomic Evaluation of Indian Style Toilet in Indian Railways’ Duronto Train. A suggestive design solution was made for the interior of the train toilet based on ergonomic design principles and anthropometric data of Indian population.
Show 62 | 3 Reasons Web Sites Fail | Edge of the Web RadioErin Sparks
Consider this: There are about 700 million websites. But to most of us, only a tiny fraction of those sites exist because we jump from bookmark to bookmark, scanning our favorite homepages and refreshing our feeds. Marketers everywhere are asking, "Why do so many websites fall short?"
We're giving you the Three Deadly Reasons Most Websites Fail
This document provides instructions for installing and using Windows Media Components for QuickTime version 2.2. It allows playback, import, and export of Windows Media files in QuickTime. The software can be installed, upgraded, and has options for browser support. It provides basic playback features in QuickTime Player and browsers, as well as advanced features for importing and exporting Windows Media files.
Le Clos des Arts offers cooking lessons in a beautiful location overlooking the valley. Students can choose from lessons on Provencal, refined, diet, childhood desserts, or chocolate cooking. The morning package includes breakfast, a lesson, and lunch, while the afternoon package includes a welcome drink, lesson, and tasting of the food made. A weekend package includes arrival drinks, a tasting dinner, lunch made by the chef, and use of the pool. Lessons are 70-100 euros per person depending on if beverages are included, and there is a minimum of 8 students. Cancellation policies require deposits and fees based on notice given.
The document discusses how advertising is facing challenges due to increased distraction and decreased attention. It notes that 76% of UK users are using other screens while watching TV. It asserts that insight and content can create value, and that data should be used to reach more interested people. The document recommends annexing cultural traction instead of media channels, using data to fuel demand among friends of fans on Facebook, atomizing experiences, and planning for unexpected events. It concludes that success now relies on understanding cultural trends.
The document discusses several festivals celebrated in Lagos, Nigeria. It describes the Agere, Eyo, Gelede/Efe, and Zangbeto masquerade festivals. The Eyo festival occurs during a new king's coronation or an important dignitary's death and involves strict rules. The Gelede/Efe festival highlights women's importance and occurs over two days, with Efe on the first and Gelede in the afternoon with masquerades. The nine-day Zangbeto festival in Badagry includes elders who ensure disputes are solved and laws followed.
O documento descreve a vida e obra do compositor Ludwig van Beethoven, notando sua genialidade musical e como suas nove sinfonias podem ser interpretadas como representando os nove mistérios iniciáticos. Beethoven nasceu em 1770 na Alemanha e apesar de desafios em sua vida, compôs obras primas como as nove sinfonias, que são divididas em dois grupos representando equilíbrio entre mente e coração.
Draft Uslf Social Media Class Briefing 25 Sep09Bryan Hilferty
This document provides information and instructions for using social media platforms like Facebook, Twitter, and Flickr. It discusses what social media is, why it's important, and how high-ranking military officials and government leaders are using social media. Step-by-step instructions are given for setting up accounts and profiles on Facebook and Twitter. The document aims to educate users on engaging with social media.
72% of viewers of the TV show Glee watch episodes after the first broadcast transmission through time-shifting methods like DVR recordings, online streaming, and video-on-demand. Time shifting is becoming more common, with the percentage of total viewing through these methods rising from 13% for early adopters of DVR technology to 23% for later adopters. Mobile devices are exacerbating this trend of time-shifted viewing. As time shifting increases, traditional broadcasters need to adopt a "sampling" approach to content promotion across multiple platforms in order to engage viewers who no longer watch specific channels or content in a linear fashion.
Este documento contiene una lista de 22 villancicos navideños populares. Entre ellos se encuentran villancicos como "Angels We Have Heard on High", "Away in a Manger", "O Come, All Ye Faithful" y "Silent Night". La lista proporciona los títulos de villancicos tradicionales cantados comúnmente durante la temporada navideña.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help boost feelings of calmness, happiness and focus.
PIH is a Polish rap artist from Bialystok who released his first album in 2000 as part of the group "17". Some of his most notable solo albums include "Nie Ma Miejsca Jak Dom" from 2001, "Krew, Pot I Zly" from 2004, and his most recent double album "Kwiaty Zla" from 2011. PIH is considered one of the most unique rappers in Poland due to his complex lyrical style and metaphors.
1) The document is sheet music for the first movement of Eine kleine Nachtmusik by Wolfgang Amadeus Mozart for violin 1.
2) It provides musical notation for the violin 1 part including dynamics, tempo markings, phrasing, and other performance instructions.
3) The sheet music spans 132 measures and is in the key of G major.
Why you should keep your Web knowledge up to date
and How to keep your Web knowledge up to date?
facebook,gadgets,market share,newsletter,rss,technology,trend,twitter,websites trends,widgets
This study was based on the approach laid for future study by the project Ergonomic Evaluation of Indian Style Toilet in Indian Railways’ Duronto Train. In brief, Ergonomic Evaluation of Indian Style Toilet in Indian Railways’ Duronto Train dealt with the ergonomic evaluation of Indian style toilet in Duronto train. The purpose of Ergonomic Evaluation of Indian Style Toilet in Indian Railways’ Duronto Train project was to do a preliminary ergonomic evaluation so as to suggest probable solutions to reduce the dissatisfaction of a person after using the toilet and to lay an approach for future ergonomic study. Readers were encouraged to read Ergonomic Evaluation of Indian Style Toilet in Indian Railways’ Duronto Train beforehand so as to get a comprehensive understanding of this project.
This project carried on further by suggesting a design for the interiors of Indian style toilet in Duronto train by keeping in mind the main activities performed inside a toilet. These activities were studied in Ergonomic Evaluation of Indian Style Toilet in Indian Railways’ Duronto Train. A suggestive design solution was made for the interior of the train toilet based on ergonomic design principles and anthropometric data of Indian population.
Show 62 | 3 Reasons Web Sites Fail | Edge of the Web RadioErin Sparks
Consider this: There are about 700 million websites. But to most of us, only a tiny fraction of those sites exist because we jump from bookmark to bookmark, scanning our favorite homepages and refreshing our feeds. Marketers everywhere are asking, "Why do so many websites fall short?"
We're giving you the Three Deadly Reasons Most Websites Fail
This document provides instructions for installing and using Windows Media Components for QuickTime version 2.2. It allows playback, import, and export of Windows Media files in QuickTime. The software can be installed, upgraded, and has options for browser support. It provides basic playback features in QuickTime Player and browsers, as well as advanced features for importing and exporting Windows Media files.
Le Clos des Arts offers cooking lessons in a beautiful location overlooking the valley. Students can choose from lessons on Provencal, refined, diet, childhood desserts, or chocolate cooking. The morning package includes breakfast, a lesson, and lunch, while the afternoon package includes a welcome drink, lesson, and tasting of the food made. A weekend package includes arrival drinks, a tasting dinner, lunch made by the chef, and use of the pool. Lessons are 70-100 euros per person depending on if beverages are included, and there is a minimum of 8 students. Cancellation policies require deposits and fees based on notice given.
The document discusses how advertising is facing challenges due to increased distraction and decreased attention. It notes that 76% of UK users are using other screens while watching TV. It asserts that insight and content can create value, and that data should be used to reach more interested people. The document recommends annexing cultural traction instead of media channels, using data to fuel demand among friends of fans on Facebook, atomizing experiences, and planning for unexpected events. It concludes that success now relies on understanding cultural trends.
1. Curriculum Vitae
Monique van Kraay .
Visit all my social media links at:
http://tiny.cc/msocial
Monique van Kraay
Soestdijkseweg Zuid 201
3721AC Bilthoven
The Netherlands
Mob: +31 (0) 646 112 994
E-Mail: Monique.van.Kraay@gmail.com
Managing the gap between Business, People & Technology!
Changing, building, improving and creating new concepts & organizations are the constant
factor throughout my career.
Senior Executive in Sales Management, Sales Operations, Sales Outsourcing and Online
Marketing Concepts. An unconventional, strategic thinker with international experience
ranging from the automotive industry to IT, Telecom and Contact Center Outsourcing.
Vast experience in building, changing, managing and developing large (international) teams &
businesses from Greenfield situations to excellent performance and commercial success.
Building business models, building teams, using state of the art technology and down to earth
processes. Used to working with commercial, operational and technology focused people.
Both in corporate environments and start-up companies.
Available for:
Senior management or consultant position responsible for building state of
the art (online) business concepts and their necessary supporting commercial
organizations.
Change management projects restructuring commercial organizations, leading
sales and commercial operations teams, developing management talent and
boosting commercial success.
Key Sales Management Leading & managing sales teams, sales contact center
& Contact Centers management, business plans, account plans, segment
Competences plans, target setting & PL management.
Marketing CRM processes , tools & campaigns, online & social
media marketing. brand development.
Operations Service Level & KPI management, capacity planning,
Management
management reporting, work process optimization.
Managing outsourced partnerships.
Recruiting & HR International volume recruitment, executive search,
attrition management strategies, remuneration &
incentive programs, international labour contract
projects.
People & talent Leading (international) management team,
Management talent coaching, developing personal development
plans & succession planning.
Page 1 of (5) .
2. Curriculum Vitae
Work
History
Mar 2009—Present Triceps TalentBank (Interim)
Creator & Director De TalentBank
Creator & Director De TalentBank.
Amsterdam, Utrecht, Eindhoven, Netherlands.
Start up company - The TalentBank.
From a Greenfield situation I worked with the Executive Search & Coaching company Triceps Inc.
to develop and create a high level Executive Search and Personal Coaching & Branding online &
offline concept for experienced professionals. Concept development, Business Plan creation,
finding (private) investors and funding, IT project management, brand development and creating
online marketing and sales campaigns were part of the job.
An organization and platform was created that gives all businesses in The Netherlands the
opportunity to find, screen and match senior professionals from behind their desks.
Jan 2008 - Mar 2009 ZIGGO (Interim)
Program Manager/Manager Midmarket & Partner Sales
Program Manager/Manager Midmarket & Partner Sales (Interim).
Utrecht, Netherlands.
Ziggo is the largest cable operator in the Netherlands, providing cable television (digital &
analog), broadband internet and telephone services to both residential (B2C) and commercial
(B2B) customers. The company is a result of the merger between Multikabel, @Home Network
and Casema.
As an independent consultant I started with the assignment to revamp and integrate the
organizations marketing program and sales teams for the main B2B business lines of ZIGGO.
Taken over by a private equity company the new organization ZIGGO (former @Home,
Multikabel & Casema) had to reinvent herself and adjust to new market conditions, though
competition and clear & aggressive goal setting.
This required the following adjustments which I helped shaping:
- Market analyses.
- Goal setting.
- Management reporting.
- Market development campaigns.
- Reorganizing and renewing sales teams.
- Setting up direct sales.
- Setting up Indirect (partner) sales.
- Sustainable short term & long-term business planning.
After 6 months I took over the position of Manager Midmarket and Partner Sales (interim).
Results:
- 1 new organization.
- Clear goals - 50% increase in target setting.
- 40% increase of sales productivity per head.
- Execution of marketing campaigns.
- Management reporting and quarterly business reviews.
- Direct sales team.
- Indirect sales team.
- Channel partner development program.
Continue to next page
Page 2 of (5) .
3. Curriculum Vitae
.
Work
History
(continued)
Nov 2005 - Nov 2007 Convergys / Cisco Systems
Senior Manager Operations Europe
Convergys Customer Management Group for Cisco Systems.
Amsterdam, London, Copenhagen, Budapest, Brussels, Paris Nov 2005 - Nov 2007.
Convergys is a US based worldwide outsourcing services company specialized in Consulting,
Business Support/Billing Systems, Customer Management & Sales Outsourcing and HR Services
Outsourcing. Worldwide Convergys employs around 65.000 people.
Cisco Systems & Convergys have a global partnership for Cisco's WW Inside Sales Organization.
As Senior Manager Operations Europe my responsibility entailed the operational management of
a full service sales outsourcing program for Cisco Systems in Europe, with the following
characteristics:
- Yearly contract value for the outsourcer Convergys, around $ 20 mio.
- Yearly sales turnover for Cisco Systems around $ 260 mio.
- 5 European locations: London, Paris, Copenhagen, Budapest, Brussels and Amsterdam.
- 17 managers (direct reports).
- 180 (inside) sales representatives (indirect reports).
- HR processes, recruitment , retention & attrition management.
- Training & Personal Development.
- Commission & Incentive plans.
- Stakeholder Management & Client consulting.
- Quarterly & Yearly Business Review.
- KPI & SLA attainment.
- P&L Management.
Nov 2004 - Nov 2005 Hewlett Packard
Change manager
Change Manager.
Utrecht, Netherlands.
Change Manager in HP's Executive Change Management Program.
In 2004 HP created an Executive Change Management Team to reorganize and optimize the
Dutch & Northern European HP organization. I was elected as one of the team members.
The program included:
- Resource alignment & restructuring.
- Development of Go-to-Market strategies.
- Development of Solution Selling Strategies.
- Sales Force optimization.
- Improvement of CRM & Database processes.
Continue to next page
Page 3 of (5) .
4. Curriculum Vitae
.
Work
History
(continued)
Jun 1999 - Nov 2004 Hewlett Packard
Senior Manager HP Teleweb
Senior Manager HP Teleweb.
Amsterdam, Utrecht, Netherlands.
HP Teleweb is the (online) sales & support organization from HP. Started as a concept for online
direct & indirect selling, marketing campaigns and support capabilities at Compaq Computers it
was taken over by HP after the merger with Compaq and developed to one of their main
multichannel strategies. I was hired right at the start for concept development, strategy
planning, CRM introduction, organization building and vendor management of outsourcing
partners.
My main responsibilities:
- Revenue and margin for direct & channel business (sales & web).
- Budget management.
- Contract/vendor management outsourcing partners.
- Implementation and development of CRM processes and systems (Siebel).
- Sales support (order management ).
- 5 direct reports (team managers).
- 60 indirect reports (sales & support representatives).
- Training, personal development, HR processes & incentive plans.
- Marketing campaign management.
- Member Dutch Management Team HP Personal Computing Business Unit.
- Member of European HP Teleweb Team.
Oct 1997 - Jun 1999 Sun Microsystems
Sales Manager Entertainment, Media & Publishing
Sales Manager Entertainment, Media & Publishing.
Amersfoort, Netherlands.
Responsible for turnover & margin of Sun Unix Systems, Storage and Services in the industry
segment "Entertainment, Media & Publishing".
Main Responsibilities:
- Account Management Installed Base customers.
- Customer acquisition.
- Segment business planning.
- Development marketing campaigns.
- Development channel partners & ISV relations.
Nov 1993 - Oct 1997
Sun Microsystems international
Manager Inside Sales Northern Europe
Manager Inside Sales Northern Europe.
Amersfoort, Netherlands.
Building, developing and managing a multilingual sales team, selling Sun hardware, software &
services products in the Benelux, UK and Scandinavia.
Main responsibilities:
- Revenue & margin.
- Marketing & business development plan for the individual countries and accounts.
- HR, Training, incentives and personal development plans.
- Building business case for expanding territory to the Mediterranean region.
- Order & credit management.
Continue to next page
Page 4 of (5) .
5. Curriculum Vitae
.
Work
History
(continued)
Aug 1990—Sep 1993 Fiat Auto S.p.A.
Export manager
Export Manager.
Turin, Italy.
Export & project management of international projects of Autotech srl. (part of Fiat Group)
Autotech developed industrial automation software for bodywork streets in car factories.
Main responsibilities:
- Coordination of export processes for car parts.
- Product Marketing.
- Project Management.
Education
Aug 1986 - Jan 1990 Saxion University http://www.saxion.edu/
Saxion is among the largest University of Applied Sciences in the Netherlands
Degree Bachelor Economics.
Sep 1984 - Jun 1985 ESA (European School for Higher Education in Administration and Management )
Nijmegen, Netherlands.
Private school, international office management
Aug 1978 - Jul 1984 Pax Christi College http://www.paxchristicollege.nl/
Druten, Netherlands.
Pre-University Education (Athenaeum).
Skills
Languages Fluent in Dutch, English, Italian, German, basic French
IT Tools Strong in Presentations, Microsoft Word, PowerPoint, Excel
Management Tools Expert in CRM Processes, Siebel, Sales Force.
Management
10+ Years - Management & people management skills
- Business consulting in outsourcing
- Direct marketing & social media strategies
- Project management
Interests
My personal interests vary from the field of Italian literature & architecture to educational
development in the Netherlands and Dutch politics and lots in between. Furthermore I am
passionate about the educational, sportive and creative development of my children.
References from HP, Cisco, Ziggo, and others available on request.
Monique van Kraay, Bilthoven Feb 2011
Page 5 of (5) .