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Chinnapat Chamchoi
ชินพัฒน์ แช่มช้อย
❖ +66 97 252 8493 | Chinnapat.ch9@gmail.com
Qualification Summary
❖ High sense of responsibility
❖ Have a digital mindset
❖ Good performance with working under pressure
❖ Strong analytical, interpersonal and negotiation skills
❖ Excellent communicator and good team player
❖ Self – motivated
❖ Willing to learn
❖ Have a car - driving license
❖ Electrical Engineering and Industrial Engineering educational background
❖ Having the License for Professional Practice (Associate Electrical Engineer
(Electrical Power))
Education
2013 – 2017 Thammasat University, Thailand
Bachelor of Industrial Electrical Engineering (Electrical power)
2010 – 2012 High School: Benchamarachuthit School Chanthaburi

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Work Experiences
Premier Business Inter Company Limited < August 2018 – July 2019 >
Founded in 2001, Premier Business Inter Co, Ltd is a company specializing
in the supply and distribution of medical equipment for therapeutic radiology
ranging from a Linear Accelerator (LINAC) and Treatment Planning Machine for
Cancer Patients to X-ray Simulator.
Service Engineer, Services and Customer Support Department
❖ Provide preventive maintenance service, upgrade, system start-up, site
acceptance test and application software modification for several
hospitals: -
o Bumrungrad Hospital,
o Siriraj Hospital,
o Thammasat University hospital, etc.
❖ Handle technical support, troubleshooting, 24-hour standby and
emergency services
❖ Estimate services projects cost for customer services business team

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Work Experiences (Cont.)
Schneider Electric (Thailand)Limited < July 2019 – Present>
Schneider Electric is leading the Digital Transformation of Energy
Management and Automation in Homes, Buildings, Data Centers,
Infrastructure and Industries.
Technical Support Engineer,Customer Satisfaction & Quality Department
❖ Provide first level technical support about Schneider & APC product for
example
▪ Air Circuit Breaker (ACB)
▪ Moulded Case Circuit Breakers (MCCB)
▪ Automatic Transfer Switch (ATS)
▪ Magnetic contactors
▪ Load center cabinet & Consumer units cabinet
▪ Miniature Circuit Breakers (MCB & RCBO)
▪ Home and Distribution product
▪ Power Meter
▪ Soft start & Variable Speed Drive
▪ Uninterruptible Power Supply (UPS)
for customers, particularly regarding technical information on products
such as Installation, basic setting, troubleshooting and application
information during the pre-sales & after sales process via phone, email,
chat and digital social media.

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❖ Exploration of all opportunities to serve the customer while addressing
customer support requests and convert to inbound revenue.
❖ Providing Schneider and customers coordination services, such as sales team,
service team, marketing team and Schneider distributor, etc.
❖ Record customer enquiries into Schneider system (Sales force) and will be
responsible to close customer cases and or escalate to advance technical
support.
❖ Take ownership of FAQ creating met customer demand and ensure
customer satisfaction before closing the request.
❖ Perform Customer survey time to time, analysis customer satisfaction
indicators and recommend action plan to improve customer satisfaction.
Training Attendance / Personal Development Highlight
❖ LEAN Management for After-Sales Service Program
❖ Customer Experience and Inbound Opportunity detection Experience
❖ Customer Success Global Core Certification Curriculum (Bronze section)
❖ Digital Security
❖ Planning & Reporting Program
❖ Customer Centricity & Service Operation Standard
❖ Customer Complaint Handling and Service Recovery
❖ Radiation Protection Level 1 Training Course
❖ Safety Induction for Non-FSR new joiners